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Care Homes Owned by HC-One - The Kind Care Company

9.6 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by HC-One - The Kind Care Company

Only the locations & reviews in Cardiff for HC-One are showing below.

View the details of all 283 locations (with 24736 reviews) owned by HC-One

HC-One Locations in Cardiff (1)

 

1 Care Home owned by HC-One in Cardiff

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Quarry Hall Care Home

Newport Road, St Mellons, Cardiff CF3 5TW 

9.6 82 reviews
"I find that the staff are very caring, professional and interact with the residents in making them feel it is their home.…"   Read all 82 reviews
Location Type Care Home

Quarry Hall care home, located in the quiet residential area of St Mellons, just outside Cardiff, is a well-presented care home offering personalised residential, nursing and dementia care to older people. The modern and tastefully decorated care… Read more about Quarry Hall Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Palliative Care
  • 85 Rooms

HC-One Reviews in Cardiff (82)

9.6
HC-One has a Group Review Score of 9.6 (9.604) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to HC-One must have a Review Score.

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Review of

Quarry Hall Care Home

from Agnes A (Wife of Resident) published on 20 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find that the staff are very caring, professional and interact with the residents in making them feel it is their home.

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Review of

Quarry Hall Care Home

from Karen H (Wife of Resident) published on 9 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough about the care my husband received at Quarry Hall.
He was bed-bound due to severe Alzheimers, was incontinent and needed to be fed.
Nothing was too much for the lovely nurses and carers. They soon got used to my husband's little ways and treated him like a friend. The
nurses had a very strict adherence to quality of care and noticed every small thing. The carers were also very good feeding back to the nurses. If we had any queries, they were acted upon and resolved immediately. We had tried other care homes for my husband but were bitterly disappointed. It was a completely different experience at Quarry Hall.
My husband recently passed away. The staff handled this with professionalism and empathy for both my husband and my family. A particular member of staff goes above and beyond her role as clinical lead. I'm sure because of her example, her staff follow suit.
I give this review not just as a family member but as a district nursing sister with 30 years of experience.

Reply from Clare Sheehan, Careline Advisor at Quarry Hall Care Home

We are pleased to hear you were very happy with the quality of care your husband received at Quarry Hall care home, kindness is at the heart of everything we do. Kind words like these are testament to the hard work of our colleagues and we will ensure your kind words are shared with the team. Thank you so much for taking the time to leave such a positive review of our home at this difficult time, please accept our sincere condolences to you and your family.


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Review of

Quarry Hall Care Home

from Richard D (Brother of Resident) published on 2 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic place for my late mother-in-law, she so enjoyed the company of so many new friends both residents and staff.
My sister is equally so.
Well done to all.
Their attitude of the staff is very much can do.

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Review of

Quarry Hall Care Home

from Danny S (Son of Resident) published on 11 June 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has vascular dementia and recently we were advised (by social services) that he needed to move into a residential care home. Quarry Hall was recommended and close to home. We visited to see for ourselves. First impressions were good and we had no hesitation signing up. The manager and the team on
the ground floor are attentive and clearly take pride in their work. They interact appropriately with the differing behaviours from their residents. Communication is good with regular updates. We know he's in safe hands so we can sleep at night without worrying. If you're looking for a care home and Quarry Hall is close, its worth a visit.

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Review of

Quarry Hall Care Home

from S W (Son of Resident) published on 10 April 2024

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Visited my mother over a couple of days. She has been in the home for a few months so still settling in. She seems very happy and says the staff are lovely. They seem very nice whenever I visit. She's a little bored but her memory means that she forgets that she has had activities to do (they happen
every weekday). She broke her hip last year (before moving in) and they've encouraged her to walk, which means her walking has improved a lot. There was an issue with another resident when Mum first moved in but was impressed with the good job the staff made of managing the situation. Once the weather improves I hope Mum gets regular opportunities for getting some fresh air.

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Review of

Quarry Hall Care Home

from A S (Sister of Resident) published on 23 January 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has good quality care both in physical and emotional terms. His needs are very well met. His health is monitored and GP accessed if necessary and his medication administrated appropriately. My brother has capacity so is able to give his views to staff about his care and is always listened
to. This is important because of his ability to implement things in his life due to his failing health. Staff are respectful to him and to me and my family. Communication is excellent. Home is also very clean and the facilities very good, e.g. sessions for socialisation. Emotional support is excellent.

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Review of

Quarry Hall Care Home

from Maureen H (Sister-in-law of Resident) published on 12 January 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother-in-law moved into Quarry Hall Care Home in October 2023, and I can say, it is the best thing that has happened to him. His whole being has improved immensely. The carers/nursing/admin staff are so kind, caring and extremely helpful in the process of moving in; as you can imagine, it is a
very stressful time for us all. Just a bit thank you to all the staff at this very caring and professional establishment.

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Review of

Quarry Hall Care Home

from Helen J (Daughter of Resident) published on 9 January 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are amazing and everything is run at the home in a manner I wanted for my mother. We are extremely lucky to have found this care home.

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Review of

Quarry Hall Care Home

from J H (Daughter of Resident) published on 19 December 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my dad wasn't in the care home for long, the staff/management were excellent. They kept me informed of any concerns e.g. administering meds and his well-being.
Overall, very happy with the experience/care/support they gave my dad whilst being under their care.
Thank you so much.

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Review of

Quarry Hall Care Home

from Denise S (Niece of Resident) published on 18 December 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Welcoming on arrival. Always pleasant surroundings. Decor beautiful (for time of year) but always bright and welcoming. Resident always smartly dressed and room spotless. Very enthusiastic with activities.
Resident seems happy in her environment.

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Review of

Quarry Hall Care Home

from Karl P (Son of Resident) published on 13 December 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad had complex needs but the staff understood his distress and the reason why. They were friendly, spoke to us with good eye contact, genuine warmth and understanding. Even though they were busy the staff took the trouble to spend time to ask if I needed tea, sandwiches. They gave Dad regular care,
checked him regularly, kept clothes changed, etc., spoke to him when they were going to do things, they were respectful and kind. Although his stay was short, he was well cared for, and that was much appreciated by his family. (Unable to properly assess Facilities and Food and Drink categories, so marked as 'Good').

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Review of

Quarry Hall Care Home

from A H (Daughter of Resident) published on 4 December 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has settled into the home since July 2023. The staff are very approachable and friendly. They always give me updates. They put my mum at ease and see to her needs. I am happy with Mum's care knowing she is safe and comfortable in the home.

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Review of

Quarry Hall Care Home

from M C (Niece of Resident) published on 9 October 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to respond to my review I have my uncle as a resident there I am his niece I would like to say all complaints have been dealt with very quickly his room painted with new furniture he's happy there now settled the staff are great with him. Thank you for listening

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Review of

Quarry Hall Care Home

from C B (Niece of Resident) published on 19 September 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The cleanliness is definitely not up to standard, it is very poor.

Reply from Clare Sheehan, Careline Advisor at Quarry Hall Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. It is always difficult to respond to generalised concerns, but please be assured that cleanliness is always a priority and colleagues work hard to achieve and maintain high standards. Please do not hesitate to speak with the management team when next you visit; they will be able to support you with any concerns you may have. You are also welcome to telephone the home and speak with management who can then act on your specific feedback.


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Review of

Quarry Hall Care Home

from Robert E (Son of Resident) published on 4 September 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident in Quarry Hall for 4 years. She has always been very well looked after. The nursing staff and general staff and carers are excellent, they are extremely caring and have looked after Mum with a kindness and professionalism that is second to none. This has made our family really
happy that we chose Quarry Hall for Mum. Although Mum is now totally dependant on the care she receives she is happy and content.

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Review of

Quarry Hall Care Home

from Gillian S (Daughter of Resident) published on 31 August 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went into Quarry Hall Care Home in May and looked after fantastically. She has a lovely room with a separate toilet and basin, which is always spotlessly clean. The food is very varied and of good quality. As for the staff, what a wonderful set of people. They are all so attentive and kind to
everyone, and that includes the families.

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Review of

Quarry Hall Care Home

from Christine B (Daughter of Resident) published on 22 August 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had to be moved to Quarry Hall for dementia nursing care, and I can’t thank the staff enough for all they do for her. She has settled in very well and loves all the staff. She particularly enjoys taking part in the activities.

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Review of

Quarry Hall Care Home

from Y T (Sister of Resident) published on 10 March 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very helpful, pleased with the care for my sister.

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Review of

Quarry Hall Care Home

from Angela M (Daughter of Resident) published on 7 February 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Everyone is very friendly and helpful.
Very pleased with the way they are looking after my dad.

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Review of

Quarry Hall Care Home

from Lydia B (Niece of Resident) published on 25 October 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been in Quarry Hall for a few months. From the day the home administrator showed me around, I could tell she would fit in perfectly, and Quarry Hall was the best home - I wasn't wrong. My auntie seems as happy as she was at her own home. I have to say the activities lady is outstanding,
she goes above and beyond, and the first few weeks, my auntie was very anxious, but she helped my auntie settle in and eased her anxiety. I recently visited the home, and I was informed that my auntie had been out for the day with the activity lady and her new colleague, who together, they seem amazing. My auntie is always out on day trips or doing activities, and as a family, this is nice to see as my auntie has always had issues with socialising.
Big thumbs up, Quarry Hall.

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Awards / Recognitions (6)

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HC-One in Bedfordshire HC-One in Buckinghamshire HC-One in Cheshire HC-One in Cleveland & Teesside HC-One in Cumbria HC-One in Derbyshire HC-One in Devon HC-One in Dorset HC-One in Durham HC-One in East Riding of Yorkshire HC-One in East Sussex HC-One in Essex HC-One in Gloucestershire HC-One in Greater Manchester HC-One in Hampshire HC-One in Hertfordshire HC-One in Lancashire HC-One in Leicestershire HC-One in Lincolnshire HC-One in London HC-One in Merseyside HC-One in North East Lincolnshire HC-One in North Lincolnshire HC-One in North Yorkshire HC-One in Northamptonshire HC-One in Northumberland HC-One in Nottinghamshire HC-One in Oxfordshire HC-One in Shropshire HC-One in South Yorkshire HC-One in Staffordshire HC-One in Surrey HC-One in Tyne & Wear HC-One in Warwickshire HC-One in West Midlands HC-One in West Sussex HC-One in West Yorkshire HC-One in Wiltshire HC-One in Worcestershire HC-One in Aberdeenshire HC-One in Angus HC-One in Ayrshire HC-One in City of Edinburgh HC-One in Clackmannanshire HC-One in Dunbartonshire HC-One in East Lothian HC-One in Falkirk HC-One in Fife HC-One in Glasgow City HC-One in Highland HC-One in Inverclyde HC-One in Lanarkshire HC-One in Midlothian HC-One in Perth & Kinross HC-One in Renfrewshire HC-One in Stirling HC-One in West Lothian HC-One in Western Isles (Eilean Siar) HC-One in Bridgend HC-One in Caerphilly HC-One in Cardiff HC-One in Carmarthenshire HC-One in Merthyr Tydfil HC-One in Neath - Port Talbot HC-One in Rhondda, Cynon, Taff HC-One in Swansea

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