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Care Homes Owned by HC-One - The Kind Care Company

9.6 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by HC-One - The Kind Care Company

Only the locations & reviews in City of Edinburgh for HC-One are showing below.

View the details of all 282 locations (with 24907 reviews) owned by HC-One

HC-One Locations in City of Edinburgh (2)

 

2 Care Homes owned by HC-One in City of Edinburgh

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Murrayfield House Care Home

66 Murrayfield Avenue, Edinburgh EH12 6AY 

9.7 129 reviews
"My mother had the most wonderful respite stay at Murrayfield House in December. She reported to me that all the food was delicious and she…"   Read all 129 reviews
Location Type Care Home

Located within a leafy suburb of Edinburgh, Murrayfield House Care Home is a beautiful Grade A listed building complete with a purpose-built extension. Murrayfield House is a 100 bedded care home offering nursing, nursing dementia and residential care. At… Read more about Murrayfield House Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • 100 Rooms
Victoria Manor Care Home

63 Albert Street, Leith, Edinburgh EH7 5LW 

9.5 81 reviews
"My uncle moved into the care home 3 weeks ago from another facility which is closing. The transition from him moving from one home to…"   Read all 81 reviews
Location Type Care Home

At Victoria Manor Care Home, located in the popular area of Leith, Edinburgh, the team supports older people to lead their best lives with personalised nursing and nursing dementia care. The friendly and comfortable home offers lovely en-suite bedrooms,… Read more about Victoria Manor Care Home

  • Care Provided
  • Nursing
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • 118 Rooms

HC-One Reviews in City of Edinburgh (210)

9.6
HC-One has a Group Review Score of 9.6 (9.609) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to HC-One must have a Review Score.

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Review of

Victoria Manor Care Home

from C L (Daughter of Resident) published on 11 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been resident for almost 17 months. She seems happy and settled, knowing most of the staff and other residents by name. Mostly, she no longer knows me but I have peace of mind knowing she is safe and well cared for when I am not there. From what I see she loves the staff and they her. She
eats very well and since being there, through diet she no longer needs diabetes medication. Occasionally I get phone calls when she is having a good day so we can speak which is very much appreciated. I looked at a few other care homes prior to visiting Victoria Manor and there were definitely some I would not have been happy to put my mum in to. The staff are welcoming when I visit and there is generally a good atmosphere about the place.

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Review of

Murrayfield House Care Home

from Shelia S (Wife of Resident) published on 18 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband spent 2 weeks in respite in October 2024 and seemed well cared for, it was good to note familiar staff faces on his 2nd visit.

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Review of

Victoria Manor Care Home

from Scott B (Great-Nephew of Resident) published on 4 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle moved into the care home 3 weeks ago from another facility which is closing. The transition from him moving from one home to another was made seamless by Victoria Manor.
The staff seem to genuinely care about the people in their care, and they are all friendly.
My uncle enjoys the food,
his room is clean and the facilities and gardens are nice. He has a room which looks out onto the garden and he likes to see people come and go.
Management are approachable and helpful.
We are glad we chose the home for my uncle.

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Review of

Murrayfield House Care Home

from K B (Daughter of Resident) published on 16 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had the most wonderful respite stay at Murrayfield House in December. She reported to me that all the food was delicious and she had eaten every morsel! She enjoyed all the activities and there were carol singers who had visited too. Mum always says how much kindness is shown to her and how
good the care is when she stays. It provides us, her family, with great comfort to know how well cared for she is and how happy her visits to Murrayfield House make her. Thank you to all the staff.

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Review of

Victoria Manor Care Home

from Lesley K (Daughter of Resident) published on 18 December 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was in Victoria Manor for 7 months, she was dreading having to go to a care home and I cannot thank the staff enough for the care they gave mum and how kind they were to all my family. Mum was bedridden and the staff were always popping in to have a chat, they made the end of Mum's life a very
pleasant experience and I will always be so grateful to everyone in Sax-Coburn unit.

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Review of

Murrayfield House Care Home

from A L (Son of Resident) published on 19 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father feels very much at home in Murrayfield. He has formed very good relationships with all the staff who are extremely attentive and friendly. Health issues have been handled promptly by nursing staff and GP. Many thanks yo all.

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Review of

Murrayfield House Care Home

from J C (Friend of Resident) published on 30 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Attended a birthday party for a friend who is a care home resident. Impressed by the facilities and the caring and attentive staff who provided great food and ensured that a special lady enjoyed her special day. Happy Birthday to my friend.

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Review of

Murrayfield House Care Home

from Ian M (Husband of Resident) published on 17 September 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife stayed for two weeks and had a great time, staff are not 100% but 200%, always have time to talk. Rooms spotless, always cheerful staff, when my wife was leaving all the staff said goodbye and gave her a hug, little things like that show you staff really do care. You feel assured your loved
one will get the best of care, keep up the good work.

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Review of

Victoria Manor Care Home

from E I (Sister of Resident) published on 27 June 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel there is a good atmosphere in the home. I feel there isn't enough members of staff to do an even better job. The entertainment is good and the residents, staff and friends join in well.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Victoria Manor Care Home

Thank you for your feedback, we review our staffing needs in line with the dependency of our residents who live within the month. This is an ongoing process and following your feedback will be further reviewed to identify any changes.


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Review of

Murrayfield House Care Home

from S B (Daughter of Resident) published on 27 June 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had 2 weeks respite at Murrayfield. Start to finish was exceptional. Dealing with Head Office (Darlington) was superb, and prompt follow-up emails. Mum's arrival was straightforward, and she was settled late afternoon. Staff particularly attentive that first night. Mum was looked after so well.
Nothing was a problem - staff were patient and caring: helped with her daily exercises, kept track of medication, called GP if any queries. Helped at night-time when she needed and mornings when showering/dressing. Everyone was so pleasant, kind and gracious enough to spend time talking to Mum when she wanted. Meals were amazing! Room a decent size, great outlook onto trees and greenery (close to a nearby house whose owner practised bagpipes in the garden!) Mum made friends and loved having her hair done. She would happily return for more respite care. It's quite a weight off our minds for the future, so we're very happy to have chosen Murrayfield. Thank you to all the staff.

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Review of

Victoria Manor Care Home

from L M (Grandson of Resident) published on 25 June 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are super helpful and friendly. Do an incredible job of caring for my gran. Highly recommend. Always accommodating and happy to help us with any questions we have. Facilities are spotless and a very nice environment to be in.

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Review of

Victoria Manor Care Home

from C G (Daughter of Resident) published on 19 June 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience is with Victoria Manor and I find the manager and her team extremely helpful, caring and supportive. My mum is well looked after and it is a relief to relatives to know that their loved one is in good hands. My family is present at the care home on an almost daily basis and have not ever
felt anything other than welcome. Have got to know several if not all the staff and they are all wonderful. I was taking my mother out recently and a staff member rushed back into the room to brush my mum's hair as it had got messed when we put her jacket on. They care over and above, much appreciated.

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Review of

Victoria Manor Care Home

from Jayne G (Niece of Resident) published on 12 June 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was lovely to visit my aunt in Windsor House and witness first-hand how well she was being cared for. The staff are so inclusive. They encourage all residents to take part in activities. I saw this first hand during my visit when there was a Zumba session. All the residents were encouraged to do
what they were capable of and the staff were singing and taking part including the managers. There is always a lovely atmosphere in Windsor and staff are very approachable and helpful. One staff member in particular always makes time to check in with family members to make sure they are happy with everything. Every time I visit there are always drinks and snacks being offered to residents and families. Thank you.

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Review of

Victoria Manor Care Home

from L C (Daughter of Resident) published on 10 June 2024

Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Staff are really friendly and care about the residents.
Rooms are very tired and would benefit from an upgrade which I believe has happened in other units. I am sure the payment is the same for an inferior room.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Victoria Manor Care Home

Many thanks for taking the time to provide us with feedback. We are pleased to share that the home will be undergoing refresh in the very near future and we are sure this will enhance the environment for residents and visitors.


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Review of

Victoria Manor Care Home

from J M (Wife of Resident) published on 5 June 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is clean, well looked after at Victoria Manor and I am very pleased at his care package. The staff are all lovely and very welcoming. My husband is very content and for that I am very grateful.

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Review of

Victoria Manor Care Home

from Linda G (Daughter of Resident) published on 31 May 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been connected to Victoria Manor Windsor Unit for over four years now. The current Windsor Team - carers, nurses, clinical lead, cleaner, laundry, kitchen and activities co-ordinator are great. They provide a kind and caring atmosphere of genuine concern for the residents. Mum feels cared for
and really appreciates the interest the staff take in her on a day to day basis.
The one area that could do with improvement is the rooms - nothing has been done in the last four years. A freshen-up/refurb would make a big difference.

Reply from Clare Sheehan, Careline Advisor at Victoria Manor Care Home

Many thanks for taking the time to provide us with feedback. We are pleased to share that the home will be undergoing refresh in the very near future and we are sure this will enhance the environment for residents and visitors.


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Review of

Victoria Manor Care Home

from D M (Daughter-in-law of Resident) published on 24 May 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall I rate Victoria Manor excellent, however it does look tired and could do with a refresh in regards to the decor/rooms. For the residents who have dementia, colour-coordinating the corridors might be helpful?

Reply from Clare Sheehan, Careline Advisor at Victoria Manor Care Home

Many thanks for taking the time to provide us with feedback. We are excited to share that the home will be undergoing refresh in the very near future and we are sure this will enhance the environment for residents and visitors.


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Review of

Victoria Manor Care Home

from William M (Son of Resident) published on 24 May 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are great and good feedback. Beautiful outside area. Food varied and medication drinks etc all properly monitored and feedback to us is excellent. Property in need of some refurbishment such as paintworks carpets doors etc. it would be good to get dementia friendly decor too. Overall very happy
with the service.

Reply from Clare Sheehan, Careline Advisor at Victoria Manor Care Home

Many thanks for taking the time to provide us with feedback. We are excited to share that we are undergoing a refresh in the very near future and we will ensure that this will enhance the environment for the residents and visitors.


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Review of

Victoria Manor Care Home

from L M (Daughter-in-law of Resident) published on 16 May 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law is a resident in the Windsor unit. The care he is given is exceptional as the staff are very caring and attentive. The meals served are amazing and he is very content in his surroundings.

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Review of

Victoria Manor Care Home

from Derek M (Son of Resident) published on 16 May 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is in the Windsor unit and I cannot speak highly enough of the staff that look after him. Windsor unit is now his home and the staff look after him exceptionally well. I always browse the menu when I am in and I’m always jealous of the food on offer. The manager and her team have looked after
my father so well since he arrived in Windsor.
Excellent facilities but more than that are the staff always welcoming and nothing is too much for them. A credit to Victoria Manor.

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Awards / Recognitions (6)

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HC-One in Bedfordshire HC-One in Buckinghamshire HC-One in Cheshire HC-One in Cleveland & Teesside HC-One in Cumbria HC-One in Derbyshire HC-One in Devon HC-One in Dorset HC-One in Durham HC-One in East Riding of Yorkshire HC-One in East Sussex HC-One in Essex HC-One in Gloucestershire HC-One in Greater Manchester HC-One in Hampshire HC-One in Hertfordshire HC-One in Lancashire HC-One in Leicestershire HC-One in Lincolnshire HC-One in London HC-One in Merseyside HC-One in North East Lincolnshire HC-One in North Lincolnshire HC-One in North Yorkshire HC-One in Northamptonshire HC-One in Northumberland HC-One in Nottinghamshire HC-One in Oxfordshire HC-One in Shropshire HC-One in South Yorkshire HC-One in Staffordshire HC-One in Surrey HC-One in Tyne & Wear HC-One in Warwickshire HC-One in West Midlands HC-One in West Sussex HC-One in West Yorkshire HC-One in Wiltshire HC-One in Worcestershire HC-One in Aberdeenshire HC-One in Angus HC-One in Ayrshire HC-One in City of Edinburgh HC-One in Clackmannanshire HC-One in Dunbartonshire HC-One in East Lothian HC-One in Falkirk HC-One in Fife HC-One in Glasgow City HC-One in Inverclyde HC-One in Lanarkshire HC-One in Midlothian HC-One in Perth & Kinross HC-One in Renfrewshire HC-One in Stirling HC-One in West Lothian HC-One in Western Isles (Eilean Siar) HC-One in Bridgend HC-One in Caerphilly HC-One in Cardiff HC-One in Carmarthenshire HC-One in Merthyr Tydfil HC-One in Neath - Port Talbot HC-One in Rhondda, Cynon, Taff HC-One in Swansea

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