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Care Homes Owned by HC-One - The Kind Care Company

9.6 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by HC-One - The Kind Care Company

Only the locations & reviews in Cumbria for HC-One are showing below.

View the details of all 283 locations (with 24736 reviews) owned by HC-One

HC-One Locations in Cumbria (3)

 

3 Care Homes owned by HC-One in Cumbria

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Winters Park Care Home

Pategill, Penrith CA11 8RG 

9.7 59 reviews
"Mum is a reluctant resident who has memory problems. It has taken five weeks to accept that she needs full-time care. The staff have won…"   Read all 59 reviews
Location Type Care Home

Winters Park Care Home, located in the historic market town of Penrith in the Lake District, provides personalised residential and residential dementia care to older people. The friendly and comfortable home offers a place for residents to relax,… Read more about Winters Park Care Home

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • 41 Rooms
Cold Springs Park Care Home

Coldsprings Park, Scaws Drive, Penrith CA11 8EY 

9.7 82 reviews
"My mother in law has been a resident at Cold Springs Park for the past 8 years. My experience of the service provided has been excellent.…"   Read all 82 reviews
Location Type Care Home

Set in the heart of a residential community just on the outskirts of Penrith, Cold Springs Park Care Home offers personalised residential and residential dementia care to older people. At Cold Springs Park, there are a range of lovely dining areas… Read more about Cold Springs Park Care Home

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • 60 Rooms
Summerhill Care Home

East View, Kendal LA9 4JY 

9.6 56 reviews
"After my latest visit to see my dear mother yesterday I felt compelled to post a second review. Sadly Mum's dementia continues to progress…"   Read all 56 reviews
Location Type Care Home

Summerhill Care Home, situated in the charming Cumbrian town of Kendal, supports older people to lead their best lives with personalised residential, nursing and dementia care. The friendly and comfortable home offers a place for every person to… Read more about Summerhill Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Sensory Impairment
  • 71 Rooms

HC-One Reviews in Cumbria (197)

9.6
HC-One has a Group Review Score of 9.6 (9.604) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to HC-One must have a Review Score.

Overall Experience

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Review of

Cold Springs Park Care Home

from J C (Son-in-law of Resident) published on 20 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law has been a resident at Cold Springs Park for the past 8 years. My experience of the service provided has been excellent. We are kept up to date on all aspects of her care. Any very minor issues are dealt with immediately. The care given from all staff is delivered in a very caring and
respectful manner. The food provided is of a very good standard in both quantity and quality. The accommodation is kept very clean. She is always very clean and has clean clothes on. Very pleased all round.

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Review of

Winters Park Care Home

from B D (Husband of Resident) published on 7 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Winter's Park is a very caring and friendly place. The rooms are kept clean, linen and clothes laundered and looked after. The food is good quality and varied. The programme for the week shows enterprise in its activities. Whereas the management is unobtrusive, the staff are most obliging, helpful and
friendly and make you feel welcome. Si the residents are treated with the dignity they deserve, you know they are safe, secure and loved. The overall experience is good value for money.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Winters Park Care Home

Thank you for taking the time to leave a wonderful review of our home, we value all feedback it helps us to improve our services, please speak with the Home Manager on your next visit to the home we be very happy to discuss any observations you may have in further detail.


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Review of

Cold Springs Park Care Home

from D S (Friend of Resident) published on 21 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend is a resident here. I come to visit fortnightly. They are well cared for. The food always looks good with plenty of choice. He has a nice room which is always clean and tidy. Activities seem to have a good balance.

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Review of

Cold Springs Park Care Home

from R J (Friend of Resident) published on 20 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always made very welcome. Impressed and various activities. Premises spacious, light and airy.

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Review of

Cold Springs Park Care Home

from A N (Daughter of Resident) published on 19 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It gives my sister and myself such assurance that our mother is in a safe caring environment.
My mother has been a resident for 2 years now and it has become a home for Mum, the carers and Mum have really got to know one another.

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Review of

Cold Springs Park Care Home

from H W (Daughter of Resident) published on 13 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into the home in December 2024, staff are kind and knowledgeable. Seniors all know what is going on and are always there to speak to. All staff we see are helpful.
Hairdresser is lovely and my mum enjoys her visits.

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Review of

Cold Springs Park Care Home

from R B (Daughter of Resident) published on 20 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents have been at Cold Springs for most of this year - they are settled, well cared for and safe. After years of juggling carers at home I can say that life is much better for them and for me. I know I will get a call if there is a problem and that we will resolve it together. In the meantime,
my parents are cared for by dedicated, kind and skilled staff in a place close to their home. I am grateful to everyone at Cold Springs who helps to make life comfortable for those who need extra help. Thank you.

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Review of

Summerhill Care Home

from I B (Son of Resident) published on 15 November 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After my latest visit to see my dear mother yesterday I felt compelled to post a second review. Sadly Mum's dementia continues to progress but, despite this she always seems very well cared for and devours her meals. Kind and considerate staff go above and beyond the call of duty. Very grateful to all!

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Review of

Summerhill Care Home

from Deborah D (Daughter of Resident) published on 25 September 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dad has been a resident for over a year now when he moved to Summerhill after a period of poor health. He soon improved with the support of the care team and has been in a steady state healthwise since then. Mentally he is much happier and less anxious as he knows the care team is there to help
him when he needs it. We have been impressed by the whole team at Summerhill, from the receptionists to the managers we have met. Everyone seems genuinely engaged with the residents' well-being and willing to take time to talk to them and keep their spirits up.

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Review of

Summerhill Care Home

from F P (Son-in-law of Resident) published on 4 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law is receiving very good care at Summerhill. Staff and facilitates are welcoming, efficient and professional at all times. It certainly gives relatives confidence that their loved ones are being looked after well.

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Review of

Summerhill Care Home

from Jan E (Daughter of Resident) published on 30 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After five years of care at Summerhill, my mother has been well cared for, treated with respect and had her personal and medical needs attended to with kindness and good humour. I particularly appreciate that she is always referred to by her name, not 'love' or 'dear' or 'darling'.

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Review of

Summerhill Care Home

from C H (Granddaughter of Resident) published on 16 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are very kind and caring with Gran, ensuring her needs are met.
The staff in the home are friendly and always willing to help or answer questions.
Gran's room is kept tidy and clothes are cleaned regularly.
I do feel that the staff work hard and would sometimes benefit from more staff
to meet the demands of some of the residents. They sometimes appear overstretched!

Reply from Clare Sheehan, Careline Advisor at Summerhill Care Home

Thank you for taking the time to complete a review card and for your kind words, which we will share with the team. At HC-One, we pride ourselves on providing compassionate and kind care, we complete a dependency review for our residents, which determines our staffing levels, and I am happy to reassure you that our staffing levels are correct in the home. We will continue to monitor staffing levels every month or as required if residents need change. Once again, thank you for taking the time to complete this review.


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Review of

Summerhill Care Home

from P S (Niece of Resident) published on 6 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt is happy here (though doesn't like the amount the fees are). The staff are very kind and attentive. The food is good, but she does forget to ask for it to be cut up for her.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Summerhill Care Home

Thank you for taking the time to complete a review, and thank you for your kind feedback regarding our team. At HC-One, we pride ourselves in providing excellent standards, and the home manager would be happy to discuss any aspects of your aunt's care, environment, and costs with you and would like to invite you and your aunt to make an appointment if you wish directly with the home. Once again, thank you for taking the time to complete this review.


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Review of

Cold Springs Park Care Home

from D H (Son of Resident) published on 30 July 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother was in the care home for 2 years until her death in June. from the laundry ladies, cooks, cleaners and care staff we could not fault any of them. The care they showed to us was superb. Just a shame that someone from management sent us this 6 days after my Mother's death to fill out.
How insensitive
could someone be, could not even wait until after the funeral. Would I recommend, yes to the staff, no to certain management!

Reply from Clare Sheehan, Careline Advisor at Cold Springs Park Care Home

Thank you for taking the time to complete a review for Cold Springs Park. We have responded to your concern in writing and have sent this to you. We would like to apologise again for our insensitivity and will ensure not to send review cards to recently bereaved relatives. Once again thank you for completing a review.


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Review of

Cold Springs Park Care Home

from M F (Son of Resident) published on 26 June 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are exceptionally friendly and approachable. The care provided is "joined up" (i.e. all team knows individual situations). Kind and always professional, clearly a well-managed team!

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Review of

Cold Springs Park Care Home

from Rosie F (Daughter of Resident) published on 20 June 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care is second to none, my father has dementia but is treated with compassion and dignity. All the staff are kind and professional. Every member of the team makes a point of greeting every resident when they see them in the corridors etc and it makes for an immensely welcoming, friendly atmosphere.
The activities coordinators put on a good range of activities (some group and some individual) and a huge number of residents happily join in. The management team is superb and I know that my Dad is happy, well cared for, and most importantly, safe. All the staff work as one coordinated team and I am delighted to recommend Cold Springs to everyone I meet!

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Review of

Winters Park Care Home

from G B (Daughter of Resident) published on 11 June 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is a reluctant resident who has memory problems. It has taken five weeks to accept that she needs full-time care. The staff have won her over, the level of care and support is excellent. Mum is always clean and tidy. Mum enjoys the organised activities.

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Review of

Cold Springs Park Care Home

from H B (Daughter-in-law of Resident) published on 17 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The whole care package was wonderful from cleanliness of accommodation, keeping clothes washed and returned, personal hygiene, and dignity. The caring but fun attitude of staff from all depts was brilliant, which must be hard at some times - but we were always greeted with an update and smile when we
visited, or contact via the phone. I would highly recommend Cold Springs Park to anyone.

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Review of

Summerhill Care Home

from Philip B (Resident) published on 8 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Have settled in well here after struggling living on my own. Made to feel very welcome, safe and well looked after. The staff are very kind and supportive. I am staying in a very comfortable room with good facilities, amidst friendly residents. Meals offer a reasonable choice but quality can be variable
and not always served very hot.

Reply from Clare Sheehan, Careline Advisor at Summerhill Care Home

Thank you for taking the time to complete a review of the home and for your very kind words. We are delighted you are settling in well and welcome you to discuss any issues you may experience with us at any time. We are happy to inform you that a new chef has been successfully recruited and we hope this will enhance the quality of our services in the home.


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Review of

Cold Springs Park Care Home

from J L (Brother of Resident) published on 19 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my sister moved into Cold Springs her quality of life improved immensely, she was given the care and support she needed by all the staff looking after her. She began to enjoy her life again taking part in the home's activity sessions and felt safe and secure, being treated with kindness.

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Awards / Recognitions (6)

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HC-One in Bedfordshire HC-One in Buckinghamshire HC-One in Cheshire HC-One in Cleveland & Teesside HC-One in Cumbria HC-One in Derbyshire HC-One in Devon HC-One in Dorset HC-One in Durham HC-One in East Riding of Yorkshire HC-One in East Sussex HC-One in Essex HC-One in Gloucestershire HC-One in Greater Manchester HC-One in Hampshire HC-One in Hertfordshire HC-One in Lancashire HC-One in Leicestershire HC-One in Lincolnshire HC-One in London HC-One in Merseyside HC-One in North East Lincolnshire HC-One in North Lincolnshire HC-One in North Yorkshire HC-One in Northamptonshire HC-One in Northumberland HC-One in Nottinghamshire HC-One in Oxfordshire HC-One in Shropshire HC-One in South Yorkshire HC-One in Staffordshire HC-One in Surrey HC-One in Tyne & Wear HC-One in Warwickshire HC-One in West Midlands HC-One in West Sussex HC-One in West Yorkshire HC-One in Wiltshire HC-One in Worcestershire HC-One in Aberdeenshire HC-One in Angus HC-One in Ayrshire HC-One in City of Edinburgh HC-One in Clackmannanshire HC-One in Dunbartonshire HC-One in East Lothian HC-One in Falkirk HC-One in Fife HC-One in Glasgow City HC-One in Highland HC-One in Inverclyde HC-One in Lanarkshire HC-One in Midlothian HC-One in Perth & Kinross HC-One in Renfrewshire HC-One in Stirling HC-One in West Lothian HC-One in Western Isles (Eilean Siar) HC-One in Bridgend HC-One in Caerphilly HC-One in Cardiff HC-One in Carmarthenshire HC-One in Merthyr Tydfil HC-One in Neath - Port Talbot HC-One in Rhondda, Cynon, Taff HC-One in Swansea

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