HC-One in Derbyshire | 7 Care Homes

Review of
Victoria Park Care Home
from A M (Wife of Resident) assisted by family/friend published on 1 April 2025

Submitted via Postal Card • Report

Overall Experience

From the minute my husband was taken into the home he was treated fantastically by every member of management and staff. He was looked after and treated with respect and had laughter with the care staff, all the family were looked after and everything was explained to us. The day he passed away he was

made comfortable and spoken to gently and we were looked after. Overall experience was outstanding.

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Review of
Cadley Hill View
from P N (Friend of Resident) published on 24 March 2025

Submitted via Website • Report

Overall Experience

I have been to visit my friend who is a resident at Cadley Hill view a fair few times since he's been there. It used to be such a lovely welcoming environment a felt like a home from home. However over the last few months this has changed dramatically and this no longer feels a home from home. Staff

are constantly moaning about the new manager and saying to visitors and residents that they don't want to be there. As for the new manager not that he's ever spoken to me but you can always hear him using foul and obscene language im shocked that he took over from the pervious manager. On my most recent visit I overheard him saying that a staff member, who was off sick was out getting some of her new man how very professional.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Cadley Hill View

Thank you for your review, we value all feedback as this helps us makes improvements where required. We have taken on board your comments and we are grateful to you for giving us this opportunity to further improve our services. We are sorry to hear you feel there has been a change within the home and you feel standards have slipped; however, we would like to assure you that we strive to provide the best care to our residents and their families, and we prioritise a great working environment for our staffing teams. If you wish to discuss your concerns further, please do not hesitate to contact the home direct.

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Review of
Cadley Hill View
from Sandra T (Cousin of Resident) published on 20 March 2025

Submitted via Postal Card • Report

Overall Experience

A well run residential home - excellent meals - good choice of menu. Excellent cleanliness pleasant and approachable staff.

Reply from HC-One Limited, Administrator at Cadley Hill View

We would like to express our gratitude for your positive feedback. Your positive review means a lot to our team of dedicated colleagues, who continuously strive to provide high quality care for our residents. Thank you again.

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Review of
Cadley Hill View
from S F (Sister of Resident) published on 5 March 2025

Submitted via Postal Card • Report

Overall Experience

In the ten months that my sister has been at Cadley Hill View, all the staff there have been great with her. She gets very confused by the staff are so patient with her and very welcoming to me when I visit. The home staff itself is so bright comfortable and beautifully decorated, a real home from home.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Cadley Hill View

We'd like to take a moment to thank you for leaving such a wonderful review of our home. It means so much to our colleagues when they receive this level of praise; they work tirelessly throughout the year to deliver the kindest possible care to residents and hearing such fantastic feedback is really the icing on the cake to them!Thank you, once again, for your kind words.

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Review of
Cadley Hill View
from B S (Nephew of Resident) published on 4 March 2025

Submitted via Postal Card • Report

Overall Experience

A genuine thank you for the quality of service you provided my auntie for the last 20 weeks. The staff made her last few weeks of her life something to be remembered by. We are all extremely proud of each and every one of you for the care that my aunt received. Thank you all very much.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Cadley Hill View

We'd like to take a moment to thank you for leaving such a wonderful review of our home. It means so much to our colleagues when they receive this level of praise; they work tirelessly throughout the year to deliver the kindest possible care to residents and hearing such fantastic feedback is really the icing on the cake to them! Thank you, once again, for your kind words.

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Review of
Bankwood Care Home
from R D (Daughter of Resident) published on 21 February 2025

Submitted via Website • Report

Overall Experience

I have nothing but the highest praise for Bankwood where my Dad is currently a resident and has been for the last couple of years. My Grandma was also a resident, over a decade ago and the fact that many of the staff including, the manager are still the same today, I think speaks for itself. The facilities

(rooms, communal areas and meals) are excellent and the highest regard is given to making it as homely as possible and responding to the residents individual preferences. It is always immaculately clean and tidy but also decorated (with creative activities done by the residents) for festivals and celebrations. The many visits and visitors also keep residents engagement and well-being high at all times. All of the staff are amazing- more like a family and they treat residents (and their families) with dignity, warmth and care at all times-the lovely relationships are plain to see during every visit. Bankwood have given me so much care and support over the years for which I am truly grateful.

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Review of
Cadley Hill View
from Y S (Daughter of Resident) published on 21 February 2025

Submitted via Postal Card • Report

Overall Experience

Since Mum has been a resident at Cadley she has been well looked after, the care she receives is excellent. Everyone is so kind and friendly both towards Mum and her family. Nothing is too much trouble.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Cadley Hill View

Thank you so much for taking the time to leave such a positive review of our home. We are pleased to hear you are pleased with the quality of care your mother receives at Cadley Hill care home and we will ensure your kind words are shared with the team. Again, thank you for your positive comments.

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Review of
Cadley Hill View
from C E (Nephew of Resident) published on 21 February 2025

Submitted via Postal Card • Report

Overall Experience

Everytime we visit everyone is kind and caring and always looks very clean and tidy.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Cadley Hill View

We would like to take a moment to thank you for leaving such a positive review of our home. It means so much to our colleagues when they receive praise; they work tirelessly throughout the year to deliver the kindest possible care to residents and hear such great feedback. Thank you, once again, for your kind words.

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Review of
Bankwood Care Home
from Susan G (Resident) published on 19 February 2025

Submitted via Postal Card • Report

Overall Experience

The home is perfect. I'm very happy here. The staff are kind, thoughtful and helpful. The food is brilliant, I enjoy every meal.

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Review of
Bankwood Care Home
from Graham A (Husband of Resident) published on 13 February 2025

Submitted via Postal Card • Report

Overall Experience

An excellent care home in all respects. Staff are very caring, helpful and friendly at all times. The meals are of a very high standard indeed.

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Review of
Bankwood Care Home
from Andrew H (Son of Resident) published on 12 February 2025

Submitted via Website • Report

Overall Experience

Lovely, helpful management and staff.
Try their best to see that the residents are happy and well cared for. Residents can mix easily and make lots of new friends and also get involved in activities together and go on outings from time to time.
Would fully recommend it for peace of mind if required

for your relatives.

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Review of
Bankwood Care Home
from D C (Wife of Resident) published on 3 February 2025

Submitted via Website • Report

Overall Experience

Bankwood Care Home is, as far as my husband is concerned, a home from home into which he has settled very well indeed. He loves it!
As far as we are both concerned, the care is exemplary - kind, considerate, thoughtful and efficient. Residents' social well-being is very much considered and many activities

are offered, if required. Singers, pianists, other musicians provide regular entertainment. Festivals, such as Divali, Christmas, New Year, Burns Night, Chinese New Year and the like. are celebrated, public rooms being decorated accordingly.
There is a hairdressing salon, a quiet lounge, a conservatory and a large lounge, as well as an attractive dining room. Currently, there is much going on with refurbishing the interior public and private spaces, including the renovation of a Victorian room, previously partitioned off, now restored and retaining many of the original features, which will provide additional lounge space. The views from Bankwood are spectacular!

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Review of
Bankwood Care Home
from S B (Stepson of Resident) published on 3 February 2025

Submitted via Website • Report

Overall Experience

The management and staff of Bankwood Care Home are always so helpful to us. We recently organised a surprise birthday party for our stepmum and one member of staff, in particular, and the staff put it all together for us, going out to buy all the food and cake, through to setting up the room with balloons.

Our stepmum was very happy and emotional at the party, it made her day and thanks, almost entirely, to the staff at Bankwood who made this possible.

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Review of
Shelton Lock Care Home
from J C (Daughter of Resident) published on 3 February 2025

Submitted via Postal Card • Report

Overall Experience

My father came for respite care. This was his third visit for respite care. He received a warm welcome and enjoyed his stay and felt very well cared for.

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Review of
Shelton Lock Care Home
from A A (Resident) assisted by family/friend published on 3 February 2025

Submitted via Postal Card • Report

Overall Experience

It's a new life style for me at Shelton Lock Care Home. The nurses and carers take very good care of me with my many medication in a cheerful way (often for toiletry needs). They check me hourly 24/7, my clothes are all washed and odd jobs done.
The meals I choose are served in the dining room or

my room. Some people watch TV together in the lounge, others do craft or games in the craft room, it's a way of meeting people.
I like to do jigsaws, read, go in the garden, have visitors, having my hair dressed and then watching evening TV.

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Review of
Shelton Lock Care Home
from Jane M (Daughter of Resident) published on 3 February 2025

Submitted via Postal Card • Report

Overall Experience

Our family are very satisfied with the care and attention given to mum.

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Review of
Shelton Lock Care Home
from Amanda L (Daughter of Resident) published on 3 February 2025

Submitted via Postal Card • Report

Overall Experience

My overall experience of the care home is very good.
Management are always happy to help with any problem. The care staff work very hard in sometime stressful situations. I know my mum is safe and well cared for when I leave her, that is everything to me. I am thankful to Shelton Lock Care Home. Great

team.

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Review of
Cadley Hill View
from Lucy K (Daughter-in-law of Resident) published on 31 January 2025

Submitted via Postal Card • Report

Overall Experience

Cadley Hill View is a fantastic home, every time we come we get a lovely greeting from all the staff. Residents are well looked after, with lots of different activities that happen daily as well as day trips out. The food always looks and smells amazing with lots of different choices available and the

home is always clean and tidy. All the staff are amazing at what they do and we love coming to visit our loved one who is also happy being at Cadley.

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Review of
Bankwood Care Home
from Josie J (Daughter of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience

My mum has been a resident at Bankwood Care Home since July 2022 after having a stroke. The care from all the staff is of the highest standard. They all work together, as a team, turning their hands to whatever they see needs attention at the time. All the residents look happy, cared for and it's like

one big happy family. My mum is very happy here and she always tells how she is treated with care, respect and dignity at all times by all the staff. One of the most difficult tasks you will ever have to face is choosing a care home for your loved one.

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Review of
Bankwood Care Home
from Margaret W (Daughter-in-law of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience

Bankwood Care Home is an excellent care home with a real family atmosphere. The staff are caring and work well as a team. Residents are treated with respect and dignity. There is a varying programme of social activities and occasional outings that residents can become involved in according to their

wishes. As a visitor, I always feel welcome.

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Care Homes Owned by HC-One - The Kind Care Company

HC-One Locations in Derbyshire (7)

HC-One Reviews in Derbyshire (610)

Victoria Park Care Home

Cadley Hill View

Cadley Hill View

Cadley Hill View

Cadley Hill View

Bankwood Care Home

Cadley Hill View

Cadley Hill View

Bankwood Care Home

Bankwood Care Home

Bankwood Care Home

Bankwood Care Home

Bankwood Care Home

Shelton Lock Care Home

Shelton Lock Care Home

Shelton Lock Care Home

Shelton Lock Care Home

Cadley Hill View

Bankwood Care Home

Bankwood Care Home

Awards / Recognitions (6)

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