HC-One in Derbyshire | 7 Care Homes

Review of
April Park Care Home
from S S (Friend of Resident) published on 23 April 2025

Submitted via Website • Report

Overall Experience

My mum has been a resident for 6 weeks. I have found the home to be a welcoming and friendly environment and the staff to be kind compassionate and supportive throughout this period which can be a difficult and challenging time for an elderly person.

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Review of
Cadley Hill View
from Sandra T (Cousin of Resident) published on 23 April 2025

Submitted via Postal Card • Report

Overall Experience

Cannot fault care given by all staff. Facilities in bedrooms excellent. Menu and food presentation very good. Male staff good with male residents - putting on sport channels for them. - Home manager very obliging. He is helpful.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Cadley Hill View

Thank you so much for taking the time to leave such a positive review of our home. We are pleased to hear you are pleased with the quality of care your loved one receives at Cadley Hill View care home and we will ensure your kind words are shared with the team. Again, thank you for your positive comments

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Review of
Shelton Lock Care Home
from H K (Wife of Resident) published on 17 April 2025

Submitted via Postal Card • Report

Overall Experience

My husband and I were treated with such care and warmth. Every member of staff treated both of us as if we were part of their family. I would recommend the home and each member of staff.

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Review of
Ladywood Care Home
from P K (Wife of Resident) published on 16 April 2025

Submitted via Postal Card • Report

Overall Experience

Since my husband resided in the home I have found a very good love of care.
While I appreciate how very important this is, it is the entire attitude of all the staff that I appreciate most.
Nothing is ever too much trouble either for myself or my husband.
There is a calm, welcoming atmosphere always.

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Review of
Shelton Lock Care Home
from F B (Daughter of Resident) published on 16 April 2025

Submitted via Postal Card • Report

Overall Experience

Without exception, staff were kind and caring but there were clearly not enough of them to meet all resident's needs in a timely manner. The room and bathroom were not cleaned for a week with soiled towels left in the bathroom & the bin containing hygiene products was not emptied. There were issues

gaining access on one occasion I rang the bell several times a waited 20 mins before banging on the office window to get someone to open the door. The food was good and always delivered with a smile.

Reply from HC-One Limited, Administrator at Shelton Lock Care Home

Thank you for your review, we value all feedback as this helps us to make improvements where required. We are sorry to hear that Shelton Lock Care Home did not meet your expectations and we have taken on board your comments. We review our staffing levels regularly, taking into consideration each resident's care and nursing needs. Our home is accessed via a keycode; to maintain the security and safety of our residents and we apologise if you have experienced some delays when visiting. We are sorry the cleanliness has at times fallen below your expectations; our rooms are cleaned daily by our housekeepers. Should you wish to discuss your concerns further, please do not hesitate to contact the home direct.

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Review of
April Park Care Home
from Paula F (Daughter of Resident) published on 9 April 2025

Submitted via Website • Report

Overall Experience

My mum has just finished 6 weeks of respite at April Park and it's been lovely. From the home Manager, Deputy Manager and all the carers have been amazing and very caring. My mum loved it and was upset to leave. An absolute lovely place

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Review of
Cadley Hill View
from Sean C (Grandson of Resident) published on 9 April 2025

Submitted via Website • Report

Overall Experience

My Nanna was recently a resident at Cadley. We live very close and would visit most days. Every visit Nanna would look amazing. She had dementia, but being at cadley was like a new lease of life, it was the best she had looked in years. We were made to feel welcome, offered food and drinks and always

kept up to date on how nanna was. Any health issues were dealt with promptly, staff went above and beyond to get nanna any help and support she needed. We were always kept up to date with what was happening. The food was always amazing. Cooked fresh on site, plenty of it and plenty of variety. Everywhere was always clean and staff were always friendly. Lots of activities and residents were asked what they would like to do. Unfortunately due to health reasons nanna needed to leave and passed away, but thank you so much to cadley for giving nanna a new lease for life prior to this. It was amazing to see nanna at her best again.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Cadley Hill View

We'd like to take a moment to thank you for leaving such a wonderful review of our home. It means so much to our colleagues when they receive this level of praise; they work tirelessly throughout the year to deliver the kindest possible care to residents and hearing such fantastic feedback is really the icing on the cake to them!Thank you, once again, for your kind words.

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Review of
Cadley Hill View
from Teresa C (Daughter of Resident) published on 9 April 2025

Submitted via Website • Report

Overall Experience

My mum came to Cadley carehome for a few weeks, the care she received was first class, although my mums alzhimers deteriorated while she was there the staff were amazing with her. Everything about this carehome is lovely the rooms, the cleanliness, the food was all better than most hotels nothing was

too much trouble. All the staff made not only my mum welcome but me and my family welcome to always asking if we would like a meal with mum or a drink and snack, it is one of the best carehomes I've ever visited. Keep up the excellent work everyone x

Reply from Julie Caygill, Hospital Liaison Team Administrator at Cadley Hill View

Thank you so much for taking the time to leave such a lovely review of our home. We are pleased to hear you are pleased with the quality of care your mother receives at Cadley Hill View care home and we will ensure your kind words are shared with the team. Again, thank you for your positive comments.

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Review of
Victoria Park Care Home
from C G (Grandson of Resident) published on 4 April 2025

Submitted via Website • Report

Overall Experience

I'm so grateful for the staff at this care home. They are friendly, approachable, and genuinely compassionate. From the start, they made sure to keep us well-informed about everything and always greeted us with warmth and kindness. It's clear that they truly care about their residents, which made a

huge difference in my granddad's experience here. We've felt completely supported by the team every step of the way.
The cleanliness of the care home is also exceptional. Unlike other places we've seen, there's no unpleasant smell, and the common areas are always tidy and well-kept. My granddad was always well cared for - he was clean, shaved, and bathed regularly.
I would recommend this care home to anyone.
A huge thank you to all the staff for making my Grandad's last few weeks as pleasurably as they could be.

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Review of
Victoria Park Care Home
from D D (Son of Resident) published on 4 April 2025

Submitted via Postal Card • Report

Overall Experience

The staff at this home go the extra mile, can't thank them enough.

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Review of
Aspen Court Care Home
from E G (Sister of Resident) published on 4 April 2025

Submitted via Website • Report

Overall Experience

Visiting today we were met with an overall disgusting smell. This permeated both floors, the lift & my brother's room. The floor in his room looked dirty & stained. This is not pleasant for residents, visitors or staff. This is not the first time the smell has been bad & needs a quick & permanent solution.

Reply from HC-One Limited, Administrator at Aspen Court Care Home

Thank you for your review we value all feedback as this helps us to make improvements where required. We sincerely apologise for the unpleasant experience you had during your visit. The cleanliness of our residents' rooms and communal areas is consistently monitored to maintain our standards and expectations. We apologise if this was not what you experienced on the day of your visit. We take cleanliness and the comfort of our residents, visitors, and staff seriously and your concern has been shared with the team, and we will ensure appropriate action is taken. If you would like to discuss this further or have any additional concerns, please do not hesitate to contact us directly and we will be more than happy to meet with you.

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Review of
Victoria Park Care Home
from Susan N (Daughter of Resident) published on 3 April 2025

Submitted via Website • Report

Overall Experience

My dad was in Victoria Park Nursing home from January 2025 until his passing in March 2025 .During his time there he was treated with the utmost respect care and kindness from everyone he was in contact with. Although not a ultra modern establishment it was spotless and comfortable and warm and the

staff were brilliant with both dad and the whole family (so wonderful the day he passed away ) I would recommend it to anyone thank you for looking after him

Reply from HC-One Limited, Administrator at Victoria Park Care Home

Thank you so much for taking the time to leave such a positive review of our home at this difficult time, please accept our sincere condolences to you and your family. We will ensure your kind words are shared with the team. Thank you again for your review

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Review of
Victoria Park Care Home
from Tammy M (Daughter-in-law of Resident) published on 1 April 2025

Submitted via Website • Report

Overall Experience

I just want to say a massive thank you to all the staff and nurses that took care of my father in law. I've been a carer for over 20 yrs and to all the working at Victoria Park care home are just all Amazing, friendly and give care with such dignity. Gave 1 star on food and drink (as he wasn't eating).
We

will sadly miss our father in law. Thank you again to all the staff.

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Review of
Victoria Park Care Home
from A M (Wife of Resident) assisted by family/friend published on 1 April 2025

Submitted via Postal Card • Report

Overall Experience

From the minute my husband was taken into the home he was treated fantastically by every member of management and staff. He was looked after and treated with respect and had laughter with the care staff, all the family were looked after and everything was explained to us. The day he passed away he was

made comfortable and spoken to gently and we were looked after. Overall experience was outstanding.

Reply from HC-One Limited, Administrator at Victoria Park Care Home

We'd like to take a moment to thank you for leaving such a wonderful review of our home. We are pleased to hear you were very happy with the quality of care your husband received at Victoria Park care home and we will ensure your kind words are shared with the team. Thank you again for taking the time to leave such a positive review of our home at this difficult time, please accept our sincere condolences to you and your family.

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Review of
Cadley Hill View
from P N (Friend of Resident) published on 24 March 2025

Submitted via Website • Report

Overall Experience

I have been to visit my friend who is a resident at Cadley Hill view a fair few times since he's been there. It used to be such a lovely welcoming environment a felt like a home from home. However over the last few months this has changed dramatically and this no longer feels a home from home. Staff

are constantly moaning about the new manager and saying to visitors and residents that they don't want to be there. As for the new manager not that he's ever spoken to me but you can always hear him using foul and obscene language im shocked that he took over from the pervious manager. On my most recent visit I overheard him saying that a staff member, who was off sick was out getting some of her new man how very professional.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Cadley Hill View

Thank you for your review, we value all feedback as this helps us makes improvements where required. We have taken on board your comments and we are grateful to you for giving us this opportunity to further improve our services. We are sorry to hear you feel there has been a change within the home and you feel standards have slipped; however, we would like to assure you that we strive to provide the best care to our residents and their families, and we prioritise a great working environment for our staffing teams. If you wish to discuss your concerns further, please do not hesitate to contact the home direct.

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Review of
Cadley Hill View
from S F (Sister of Resident) published on 5 March 2025

Submitted via Postal Card • Report

Overall Experience

In the ten months that my sister has been at Cadley Hill View, all the staff there have been great with her. She gets very confused by the staff are so patient with her and very welcoming to me when I visit. The home staff itself is so bright comfortable and beautifully decorated, a real home from home.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Cadley Hill View

We'd like to take a moment to thank you for leaving such a wonderful review of our home. It means so much to our colleagues when they receive this level of praise; they work tirelessly throughout the year to deliver the kindest possible care to residents and hearing such fantastic feedback is really the icing on the cake to them!Thank you, once again, for your kind words.

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Review of
Cadley Hill View
from B S (Nephew of Resident) published on 4 March 2025

Submitted via Postal Card • Report

Overall Experience

A genuine thank you for the quality of service you provided my auntie for the last 20 weeks. The staff made her last few weeks of her life something to be remembered by. We are all extremely proud of each and every one of you for the care that my aunt received. Thank you all very much.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Cadley Hill View

We'd like to take a moment to thank you for leaving such a wonderful review of our home. It means so much to our colleagues when they receive this level of praise; they work tirelessly throughout the year to deliver the kindest possible care to residents and hearing such fantastic feedback is really the icing on the cake to them! Thank you, once again, for your kind words.

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Review of
Bankwood Care Home
from R D (Daughter of Resident) published on 21 February 2025

Submitted via Website • Report

Overall Experience

I have nothing but the highest praise for Bankwood where my Dad is currently a resident and has been for the last couple of years. My Grandma was also a resident, over a decade ago and the fact that many of the staff including, the manager are still the same today, I think speaks for itself. The facilities

(rooms, communal areas and meals) are excellent and the highest regard is given to making it as homely as possible and responding to the residents individual preferences. It is always immaculately clean and tidy but also decorated (with creative activities done by the residents) for festivals and celebrations. The many visits and visitors also keep residents engagement and well-being high at all times. All of the staff are amazing- more like a family and they treat residents (and their families) with dignity, warmth and care at all times-the lovely relationships are plain to see during every visit. Bankwood have given me so much care and support over the years for which I am truly grateful.

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Review of
Cadley Hill View
from Y S (Daughter of Resident) published on 21 February 2025

Submitted via Postal Card • Report

Overall Experience

Since Mum has been a resident at Cadley she has been well looked after, the care she receives is excellent. Everyone is so kind and friendly both towards Mum and her family. Nothing is too much trouble.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Cadley Hill View

Thank you so much for taking the time to leave such a positive review of our home. We are pleased to hear you are pleased with the quality of care your mother receives at Cadley Hill care home and we will ensure your kind words are shared with the team. Again, thank you for your positive comments.

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Review of
Cadley Hill View
from C E (Nephew of Resident) published on 21 February 2025

Submitted via Postal Card • Report

Overall Experience

Everytime we visit everyone is kind and caring and always looks very clean and tidy.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Cadley Hill View

We would like to take a moment to thank you for leaving such a positive review of our home. It means so much to our colleagues when they receive praise; they work tirelessly throughout the year to deliver the kindest possible care to residents and hear such great feedback. Thank you, once again, for your kind words.

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Care Homes Owned by HC-One - The Kind Care Company

HC-One Locations in Derbyshire (7)

HC-One Reviews in Derbyshire (622)

April Park Care Home

Cadley Hill View

Shelton Lock Care Home

Ladywood Care Home

Shelton Lock Care Home

April Park Care Home

Cadley Hill View

Cadley Hill View

Victoria Park Care Home

Victoria Park Care Home

Aspen Court Care Home

Victoria Park Care Home

Victoria Park Care Home

Victoria Park Care Home

Cadley Hill View

Cadley Hill View

Cadley Hill View

Bankwood Care Home

Cadley Hill View

Cadley Hill View

Awards / Recognitions (6)

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