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Care Homes Owned by HC-One - The Kind Care Company

9.6 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by HC-One - The Kind Care Company

Only the locations & reviews in Dunbartonshire for HC-One are showing below.

View the details of all 283 locations (with 24736 reviews) owned by HC-One

HC-One Locations in Dunbartonshire (3)

 

3 Care Homes owned by HC-One in Dunbartonshire

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Mugdock House Care Home

Stockiemuir Road, Bearsden, Glasgow G61 3SF 

10 68 reviews
"My mum moved into Mugdock House in August 2024 and was very warmly welcomed by management and staff at all levels. She had a lovely garden…"   Read all 68 reviews
Location Type Care Home

Mugdock House Care Home, situated in the residential area of Bearsden, supports older people to lead their best lives with personalised nursing and nursing dementia care. This luxury home offers many areas for residents to relax and socialise with… Read more about Mugdock House Care Home

  • Care Provided
  • Nursing
  • Older Person Care
  • Dementia
  • 64 Rooms
Mavisbank Care Home

Lennox Crescent, Bishopbriggs, Glasgow G64 1XF 

9.8 69 reviews
"The staff have been very caring with my 98 year old very frail mum. I no longer feel I have to worry about her constantly as she is being…"   Read all 69 reviews
Location Type Care Home

Mavisbank Care Home, situated in the popular town of Bishopbriggs, supports older people to lead their best lives with personalised nursing and nursing dementia care. This lovely home offers many fantastic facilities for residents to enjoy, including… Read more about Mavisbank Care Home

  • Care Provided
  • Nursing
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Sensory Impairment
  • 60 Rooms
Castle View Care Home

200 Castlegreen Street, Glasgow Road, Dumbarton G82 1JU 

9.2 78 reviews
"My sister has lived at Castle View Care Home since August 2022 and we couldn't be happier with her care. She has learning difficulties as…"   Read all 78 reviews
Location Type Care Home

Located in a peaceful residential area in Dumbarton, Castle View Care Home offers personalised nursing and nursing dementia care to older people. The home is a lovely place for residents to enjoy beautiful views of the country side, feel comfortable… Read more about Castle View Care Home

  • Care Provided
  • Nursing
  • Older Person Care
  • Learning Disability
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • 60 Rooms

HC-One Reviews in Dunbartonshire (215)

9.6
HC-One has a Group Review Score of 9.6 (9.604) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to HC-One must have a Review Score.

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Review of

Mugdock House Care Home

from Alison K (Daughter of Resident) published on 7 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Mugdock House in August 2024 and was very warmly welcomed by management and staff at all levels. She had a lovely garden room which was very well maintained and spotlessly clean, as were all areas of the home. Staff made time to get to know her and she regularly commented on how nice
everyone was, taking time for chats and a laugh. She was encouraged to participate in all activities by the wellbeing team and especially enjoyed her 100th birthday party in October! I was a regular visitor and was always made to feel welcome. Staff had a very good understanding of working with elderly people with dementia and there was always a friendly, caring ethos throughout the home.
Sadly my mum passed away in January, the end of life care she received was excellent and I greatly appreciated the kind support from staff. I was concerned I would always regret having to move my mum into a care home, however I needn't have worried, Mugdock House proved to be a perfect choice.

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Review of

Mavisbank Care Home

from A H (Daughter of Resident) published on 27 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have an ongoing issue with laundry. Wrong clothes put in room - clothes not put away properly.
The condition of the window frames in the lounge and bedrooms is shocking. Window frames need to be replaced urgently.
Also, residents' en-suite bathrooms are freezing - heating needs addressing.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Mavisbank Care Home

Thank you for taking the time to give feedback and meet with our deputy home manager about your experience at home. Firstly, let me offer our apologies for any anxiety and distress your concerns may have caused. We operate an open-door policy within the home and will continue to liaise with you directly regarding any ongoing issues or concerns. Whilst we appreciate this is frustrating, we want to offer reassurance that we have put in place additional measures to action your concerns. Please do not hesitate to contact us directly should you have any further concerns. I also want to thank you for your kind review of the care and support that is received in the home, this will be passed onto the team.


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Review of

Mugdock House Care Home

from Elizabeth A (Daughter-in-law of Resident) published on 1 November 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been a resident of Mugdock House for almost four years and her care has always been outstanding. Recently there has been even more opportunities for outings and this has been appreciated. She is always looking her best when we visit and the staff generally catch me before I get
to her room to update me about her current wellbeing and mood.
The leaders, care givers and all staff should be proud of the difference that they make on a daily basis. Very personable, approachable and kind. Always well informed about my mother-in-law when we call as well. Many thanks.

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Review of

Castle View Care Home

from P K (Resident) assisted by family/friend published on 30 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been in Castle View Care Home for 4 years. I have developed a good relationship with the staff and feel that they know me very well. I am well cared for.

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Review of

Mugdock House Care Home

from I M (Granddaughter of Resident) published on 29 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Gran was well looked after at Mugdock House. I felt welcomed by the staff the moment I walked through the door.

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Review of

Mavisbank Care Home

from A A (Son of Resident) published on 25 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mum went into the Mavisbank Care Home on the 5th of August this year 2024. I am so happy for her knowing she is safe and well looked after, she seems very happy and settled. It's always a worry hoping she would settle but I can see a difference in her already - she participates in the activities
and joins in. All the staff in Mavisbank are so nice, friendly, and chatty, I can now sleep at knight knowing my Mum is safe.

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Review of

Mugdock House Care Home

from Ian M (Nephew of Resident) published on 15 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have recently completed a review of the care for my Aunt. And I continue to be amazed by the level of personal and attention that each and every team member takes to ensure all the residents are well looked after. I have no words that can express how thank full that we found Mugdock House.

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Review of

Mavisbank Care Home

from M S (Daughter of Resident) published on 10 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Pleased with the care my mum receives. Management and staff are approachable. Any issues I have raised have been dealt with. Nice atmosphere for residents.

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Review of

Mugdock House Care Home

from M B (Friend of Resident) published on 9 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mugdock House Care Home is exemplary in so many aspects. It's a joy to visit and experience the approach that is taken by all members of the team in supporting residents and families. They recognise the individual needs of each resident, tailoring the care to meet those needs. Well done everyone.

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Review of

Mugdock House Care Home

from I D (Husband of Resident) published on 26 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff to be excellent, supportive and person-centred. Resident's settled in quickly. Staff were caring towards family as well as resident. Staff kept us up to date on resident's condition and handled conversation with compassion. Very happy with the overall experience.

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Review of

Mugdock House Care Home

from J B (Daughter of Resident) published on 13 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After visiting lots of care homes for my mother I knew at once Mugdock was the right one. Lovely individual rooms and communal rooms. One lounge is permanently staffed so my mother who is a high fall risk is never alone except when in bed. The dining room is bright and cheerful, looks just like a proper
restaurant. Lots of friendly staff. The most activities of any care home I looked at. Bus trips even for very elderly residents. My mother is no longer lonely and is very happy in this new home.

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Review of

Mavisbank Care Home

from D R (Daughter of Resident) published on 1 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have been very caring with my 98 year old very frail mum.
I no longer feel I have to worry about her constantly as she is being well looked after.

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Review of

Mavisbank Care Home

from Donald M (Son of Resident) published on 29 July 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in the home for 18 months. This is her second care home, as her previous one had offered a poor standard. Mavisbank is totally different. The staff are very attentive and caring. They are a shining beacon in the care home community.

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Review of

Mugdock House Care Home

from Elizabeth F (Niece of Resident) published on 17 July 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found all the staff very professional, kind, friendly, calm and patient with all residents, but more especially when dealing with challenging residents. The staff at reception always welcome me by name and a smile and are happy to chat whilst we are signing in and out. My uncle always enjoys
the visitors from Harris, a friendly small dog who visits residents from time to time.

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Review of

Mugdock House Care Home

from D D (Power of Attorney of Resident) published on 12 July 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the reception desk to the manager's office, with all the dedicated, professional and kind staff in between, I couldn't recommend Mugdock House Care Home highly enough.
If I ever need care it's where I would wish to be.

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Review of

Mugdock House Care Home

from H K (Daughter of Resident) published on 4 July 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mugdock House is a bright, welcoming, and spotlessly clean care home. The staff are professional, efficient and friendly and their kindness and compassion towards our mother were outstanding. Management and administration are well organised and every member of staff contributes to the first class service
provided. During Mum's stay at Mugdock House, she was treated as an individual, with her care meticulously tailored to her needs, such that she could have the very best quality of life possible. Her dementia and other medical conditions were managed with skill and compassion.
She enjoyed her food, which was freshly cooked and delicious. She participated in activities when she could and her enjoyment was obvious. The staff became like a second family to Mum. In her final days, Mum received high-quality end-of-life care from the nursing staff, carers and GPs associated with the care home. The staff were also very supportive to our family.
I highly recommend Mugdock House Care Home.

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Review of

Mavisbank Care Home

from T M (Son of Resident) published on 28 June 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think the staff are professional, caring and considerate. They always treat my mother with kindness and understanding. Nothing is too much for them. Over the past year, I have got to know the staff, from management, receptionist, nurses, carers, cleaners and kitchen staff and they always treat my
mother and her visitors with kindness.

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Review of

Castle View Care Home

from D M (Sister of Resident) published on 28 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has lived at Castle View Care Home since August 2022 and we couldn't be happier with her care. She has learning difficulties as well as physical disabilities and the staff are excellent with her chatting to her and showing her love, dignity, and respect. The activities coordinators organise
daily events and activities which my sister loves, keep her engaged, and help her mentally and physically. However, she especially loves Alfie the home's resident black labrador. We had dogs growing up so having Alife helped her settle in and feel at home. The staff and mgt team obviously recognise the well-documented benefits that having a dog has in helping reduce stress and anxiety and improve well-being and they should be recognised for their progressive approach to improving their resident's care home experience. Although not a trained therapy dog, Alfie is perfect for the job. He is well-mannered, calm, and friendly and a visit from Alfie is the highlight of my sister's day! I hope other care homes can learn from Castle View, consider following their lead, and recognise the benefits of having a care home dog like Alfie.

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Review of

Castle View Care Home

from A M (Husband of Resident) published on 24 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with all the care my wife is receiving and all the information the staff has given me.

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Review of

Mavisbank Care Home

from Helen D (Friend of Resident) published on 14 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely location. The staff greet you at the door. No complaints at all about the interior of the home - spotless. Patients are well looked after, always lovely dressed and happy. We love our visits with our friend. The staff are so good and make us very welcome.

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Awards / Recognitions (6)

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HC-One in Bedfordshire HC-One in Buckinghamshire HC-One in Cheshire HC-One in Cleveland & Teesside HC-One in Cumbria HC-One in Derbyshire HC-One in Devon HC-One in Dorset HC-One in Durham HC-One in East Riding of Yorkshire HC-One in East Sussex HC-One in Essex HC-One in Gloucestershire HC-One in Greater Manchester HC-One in Hampshire HC-One in Hertfordshire HC-One in Lancashire HC-One in Leicestershire HC-One in Lincolnshire HC-One in London HC-One in Merseyside HC-One in North East Lincolnshire HC-One in North Lincolnshire HC-One in North Yorkshire HC-One in Northamptonshire HC-One in Northumberland HC-One in Nottinghamshire HC-One in Oxfordshire HC-One in Shropshire HC-One in South Yorkshire HC-One in Staffordshire HC-One in Surrey HC-One in Tyne & Wear HC-One in Warwickshire HC-One in West Midlands HC-One in West Sussex HC-One in West Yorkshire HC-One in Wiltshire HC-One in Worcestershire HC-One in Aberdeenshire HC-One in Angus HC-One in Ayrshire HC-One in City of Edinburgh HC-One in Clackmannanshire HC-One in Dunbartonshire HC-One in East Lothian HC-One in Falkirk HC-One in Fife HC-One in Glasgow City HC-One in Highland HC-One in Inverclyde HC-One in Lanarkshire HC-One in Midlothian HC-One in Perth & Kinross HC-One in Renfrewshire HC-One in Stirling HC-One in West Lothian HC-One in Western Isles (Eilean Siar) HC-One in Bridgend HC-One in Caerphilly HC-One in Cardiff HC-One in Carmarthenshire HC-One in Merthyr Tydfil HC-One in Neath - Port Talbot HC-One in Rhondda, Cynon, Taff HC-One in Swansea

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