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Care Homes Owned by HC-One - The Kind Care Company

9.6 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by HC-One - The Kind Care Company

Only the locations & reviews in East Lothian for HC-One are showing below.

View the details of all 283 locations (with 24736 reviews) owned by HC-One

HC-One Locations in East Lothian (2)

 

2 Care Homes owned by HC-One in East Lothian

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Drummohr Care Home

47a Drummohr Gardens, Wallyford, Musselburgh EH21 8BH 

8.8 59 reviews
"My mum always seems happy enough. It is good that we can use the quiet room when visiting as we often take our grandchildren to visit their…"   Read all 59 reviews
Location Type Care Home

At Drummohr Care Home, situated in the town of Wallyford, a team of kind and professional care providers offer personalised nursing and nursing dementia care in a relaxed and calming setting. Drummohr offers many comfortable areas for residents to… Read more about Drummohr Care Home

  • Care Provided
  • Nursing
  • Older Person Care
  • Learning Disability
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Sensory Impairment
  • 60 Rooms
Tranent Care Home

1 Coal Neuk Court, Coal Neuk, Tranent EH33 1DR 

8.0 47 reviews
"I think the home is wonderful. My mum is very happy there and the staff are all lovely. They are very approachable and the home has a…"   Read all 47 reviews
Location Type Care Home

At Tranent Care Home, located in the town of Tranent, on the outskirts of Edinburgh, the team supports older people to lead their best lives with personalised nursing and nursing dementia care. Tranent is a friendly home which offers many areas for… Read more about Tranent Care Home

  • Care Provided
  • Nursing
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • 60 Rooms

HC-One Reviews in East Lothian (106)

9.6
HC-One has a Group Review Score of 9.6 (9.604) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to HC-One must have a Review Score.

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Review of

Drummohr Care Home

from Yvonne M (Daughter of Resident) published on 3 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum always seems happy enough. It is good that we can use the quiet room when visiting as we often take our grandchildren to visit their Great Granny so gives us more space. I have no problems with the care home apart from feeling that they don't go on enough trips even though there is a Care Home
Bus. I also feel that mum doesn't get outside enough although smokers do! I also feel that the people on the ground floor seem to be shown more on social media so it looks like they have more activities.

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Review of

Drummohr Care Home

from Caroline A (Daughter of Resident) published on 14 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole I am satisfied with mums care at Drummohr. There were a few instances mid year when I had to approach the staff regarding mum's cleanliness this was quickly rectified and was due to staff changes. The new staff did not know mum needed assistance washing and dressing. Find some staff members
are more compassionate than others. Mum can be difficult to deal with at times so understand its not easy for them.

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Review of

Drummohr Care Home

from Joan H (Daughter of Resident) published on 14 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father entered the home in September and my overall experience so far is excellent. I had concerns about him settling into his new environment but these were quickly eliminated thanks to the staff. I have found all members of staff to be helpful and reassuring when I have asked questions or raised
concerns. After less than a fortnight, I could not have anticipated the settling-in period any better.

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Review of

Drummohr Care Home

from S L (Aunt of Resident) published on 26 February 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I can't speak highly enough of the care these special people give to my niece. I so appreciate the commitment and care, with which they carry out a very important occupation. My thanks to them.

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Review of

Tranent Care Home

from C A (Niece of Resident) published on 7 February 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very friendly and my relative appears well looked after in the care home

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Review of

Drummohr Care Home

from M S (Wife of Resident) published on 29 January 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been very pleased with the care and attention that my husband has received since moving into Drummohr Care Home. He is well looked after by all the staff and they are very friendly and caring towards him. Like some other reviews I have read, keeping track of residents clothes, slippers etc seems
to be a problem.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Drummohr Care Home

Thank you for your review of Drummohr Care Home, we appreciate all the positive feedback. We are sorry to hear you are having issues with items going missing. Please contact the home manager to discuss who will be happy to help resolve the issues.


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Review of

Drummohr Care Home

from Shona S (Daughter of Resident) published on 25 January 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care my dad receives from all the staff at Drummohr. They have taken the time to get to know him and are able to support his needs. Dad is able to tell us that he likes living at Drummohr and the food is good - as long as he is happy, then I am happy. When there has been
any issues with Dad, the staff are excellent at keeping me updated.

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Review of

Tranent Care Home

from Luz R (Daughter of Resident) published on 25 January 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I think the home is wonderful. My mum is very happy there and the staff are all lovely. They are very approachable and the home has a lovely atmosphere. She loves the food and there's always lots going on. My mum couldn't be happier.

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Review of

Tranent Care Home

from Elena I (Niece of Resident) published on 10 January 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Today, 18th December, I visited my aunt. The experience was quite good. The staff are very good and they take care of all residents in particular, they are all extremely well taken care of. The rooms are well-maintained and look good.

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Review of

Drummohr Care Home

from Alexander M (Brother of Resident) published on 11 December 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Quite happy with everything apart from his stuff going missing and he needs to use his legs more, rather than putting him in a wheelchair.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Drummohr Care Home

Thank you for your review of Drummohr Care Home, we appreciate all feedback. We are sorry to hear you are having issues with laundry/items going missing. Please contact the Home Manager to discuss who will be happy to help resolve the issues.


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Review of

Drummohr Care Home

from Kim G (Daughter of Resident) published on 1 December 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are always friendly and willing to help.
I think the meals always look nice and there is a good choice.
We sometimes have an issue with her clothes going awol.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Drummohr Care Home

Thank you for taking the time to leave such a lovely review. Can you please contact the Home Manager to discuss your concerns regarding our laundry service?


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Review of

Tranent Care Home

from Kenneth M (Husband of Resident) published on 31 August 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I am at the care home every day, visiting my wife. Each day is different of course. The staff are pleasant and helpful. They seem to enjoy their work under the conditions that they work in.

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Review of

Tranent Care Home

from Jean S (Wife of Resident) published on 5 July 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On arrival on October 18th 2022, he was given good support by the care staff. He settled fairly well, after two to three weeks I met with the manager to discuss two issues and she listened and suggested an alternative - the matter was done promptly.

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Review of

Drummohr Care Home

from M D (Daughter of Resident) published on 17 May 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A visit improvement in the overall state of the care home. A few little issues I had with my father's state of dress and general well-being have been addressed. Staff are friendly and communication has vastly improved but still needs a little improvement.
The manager is very approachable with any issues
and does act on them.

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Drummohr Care Home

Thank you for taking the time to give feedback, I am pleased that you are seeing improvements and I would like to reassure you that we will continue to make further improvements.


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Review of

Drummohr Care Home

from Doreen C (Sister of Resident) published on 11 May 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely pleased with the care and support my sister receives from the staff in this nursing home. My sister's quality of life has improved greatly since she moved to this home six months ago. She is happy, eating well, sleeping well, has made friends and is engaging in activities that she has
never had the confidence to engage with in her entire life. All the staff are kind and caring towards my sister and have actively encouraged her to engage in arts and crafts that she has never been involved with before. My sister loves living in the home and tells me that she wishes she had moved there years ago. She feels valued by the staff and this has increased her confidence and self-esteem. Before moving into the home she was unhappy, depressed, lonely and watched the TV all day. She also did not eat properly and continually caught infections. Now she eats very well as she has her appetite back, has made friends, is much happier and her TV is rarely on. Her life has really improved.

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Review of

Tranent Care Home

from Dawn C (Daughter of Resident) published on 15 February 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My first experience of a nursing home and I was very impressed. My father needed intense care and was so well looked after by all levels of staff. His end of life comfort was wonderfully dealt with. A special mention to all the amazing laundry team who brought a ray of sunshine to every visit they made
to his room. This home does a hard job really well and the staff make the place. A huge thank you to all involved in his care. You were excellent!

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Review of

Drummohr Care Home

from Paul M (Son of Resident) published on 8 February 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mum has been well looked after. The staff are so kind, considerate and really helpful. The manager and all her staff are a credit to the company.
Since my mum has been admitted to the home I feel she is safer and well looked after at all times.

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Review of

Drummohr Care Home

from Duncan W (Son of Resident) published on 31 January 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is looked after extremely well. As a family, we are very happy with her care! The staff are very friendly and helpful. We have no doubt we made the right choice with Drummohr.

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Review of

Drummohr Care Home

from Albert R (Husband of Resident) published on 31 January 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care they have given my wife, and put up with her. It's fantastic. Now she is settled down what else can I say? Thank you all.

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Review of

Drummohr Care Home

from S H (Wife of Resident) published on 16 January 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My relative was admitted to Drummohr after bed blocking in a large hospital. He said he would abide by the doctor's advice so didn't have much choice. I feel there is a lack of stimulation in the home, activities have been started but not very imaginative. Food is passable, not 'haute cuisine. Lack
of physiotherapy, so many clients are not mobile. The staff are all excellent if overworked, especially at weekends. The laundry regime could be tightened up - many lost clothes. Nurses are excellent, but they are also sometimes the person in charge. I feel that the website is a bit ambitious and things could be tightened up a bit.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Drummohr Care Home

Thank you for taking the time to provide feedback and we are extremely sorry that you have experienced these issues. We are grateful that you have since met with the Home Manager and that you are satisfied that your concerns have been addressed.


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Awards / Recognitions (6)

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HC-One in Bedfordshire HC-One in Buckinghamshire HC-One in Cheshire HC-One in Cleveland & Teesside HC-One in Cumbria HC-One in Derbyshire HC-One in Devon HC-One in Dorset HC-One in Durham HC-One in East Riding of Yorkshire HC-One in East Sussex HC-One in Essex HC-One in Gloucestershire HC-One in Greater Manchester HC-One in Hampshire HC-One in Hertfordshire HC-One in Lancashire HC-One in Leicestershire HC-One in Lincolnshire HC-One in London HC-One in Merseyside HC-One in North East Lincolnshire HC-One in North Lincolnshire HC-One in North Yorkshire HC-One in Northamptonshire HC-One in Northumberland HC-One in Nottinghamshire HC-One in Oxfordshire HC-One in Shropshire HC-One in South Yorkshire HC-One in Staffordshire HC-One in Surrey HC-One in Tyne & Wear HC-One in Warwickshire HC-One in West Midlands HC-One in West Sussex HC-One in West Yorkshire HC-One in Wiltshire HC-One in Worcestershire HC-One in Aberdeenshire HC-One in Angus HC-One in Ayrshire HC-One in City of Edinburgh HC-One in Clackmannanshire HC-One in Dunbartonshire HC-One in East Lothian HC-One in Falkirk HC-One in Fife HC-One in Glasgow City HC-One in Highland HC-One in Inverclyde HC-One in Lanarkshire HC-One in Midlothian HC-One in Perth & Kinross HC-One in Renfrewshire HC-One in Stirling HC-One in West Lothian HC-One in Western Isles (Eilean Siar) HC-One in Bridgend HC-One in Caerphilly HC-One in Cardiff HC-One in Carmarthenshire HC-One in Merthyr Tydfil HC-One in Neath - Port Talbot HC-One in Rhondda, Cynon, Taff HC-One in Swansea

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