Only the locations & reviews in East Sussex for HC-One are showing below.
View the details of all 283 locations (with 24736 reviews) owned by HC-One
29 Telscombe Cliffs Way, Telscombe Cliffs, Peacehaven BN10 7DX
"Haven care home has provided outstanding care for my husband. The staff are compassionate, attentive, and always go the extra mile. The…" Read all 75 reviews
Situated in a special location, just a few miles from Brighton in a quiet residential area, Haven Care Home offers peace and tranquillity alongside the convenience of being close to great local amenities. The whole team at Haven are committed to delivering… Read more about Haven Care Home
64 Meads Road, Eastbourne BN20 7QJ
"When I arrived, I felt very welcome. I was given privacy and plenty to do when I wanted to be with other people. I made choices. My whole…" Read all 104 reviews
Elstree Court Care Home, located in Meads Village, just outside Eastbourne, provides personalised nursing and residential care in a well equipped and welcoming setting. Each and every member of the professional care team is there to assist you or… Read more about Elstree Court Care Home
220 Willingdon Road, Eastbourne BN21 1XR
"My dad was transferred here from another care home in October this year. The difference here for dad is second to none. Dad is a very…" Read all 85 reviews
Coppice Court Care Home, situated just outside the popular seaside resort of Eastbourne, offers personalised nursing and nursing dementia care. Having recently undergone a refurbishment programme which transformed communal areas including dining… Read more about Coppice Court Care Home
Blackpath, Polegate BN26 5AP
"Exceptional care and attention to the job in hand.. All staff, from management down are caring and kind.. Would most definitely recommend…" Read all 109 reviews
Located in the pleasant market town of Polegate, just on the outskirts of Eastbourne, The Polegate Care Home offers nursing care to older. Recently undergoing a substantial refurbishment, The Polegate has benefitted from transformed communal areas… Read more about The Polegate Care Home
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Submitted via Postal Card • Report
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Submitted via Postal Card • Report
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Submitted via Postal Card • Report
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Submitted via Postal Card • Report
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Submitted via Postal Card • Report
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Reply from Clare Sheehan, Careline Advisor at Coppice Court Care Home
Thank you for your review, we value all feedback as this helps us to improve our service where required. Due to confidentiality, we cannot discuss matters raised about your friend, but we can advise any concerns were dealt with, and feedback was given to the family. It can take time for some residents to adjust to living in a care setting, especially those with dementia. It may also take us some time to understand residents as they may not be able to express their needs. A full investigation into alleged colleague conduct was carried out but there was no evidence to support this claim by the home or adult social care. Had this been raised at the time we would have been able to immediately deal with any issues. Our allocations system in the home means all colleagues work on both floors so there is no difference in the care provided only in the care needs of residents as one community is nursing and the other is dementia. We regularly have resident dependency reviews to ensure accurate staffing levels are in place. Police involvement was not wanted by the resident and her partner and as per contract we are not responsible for lost items, but we do have a safe for residents’ use. Please do not hesitate to contact us should you wish to discuss anything further. Due to yours and others valued feedback we have shared lessons learnt across the whole home which has enabled us to enhance the wonderful care we offer to all our residents.
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Reply from Clare Sheehan, Careline Advisor at The Polegate Care Home
Thank you for your lovely review, we value and appreciate all feedback as this helps us to make improvements where required. We are currently in the process of reviewing our menus, to ensure everyone's tastes are catered for. If you have any concerns or wish to discuss your preferences, please do not hesitate to speak with the Home directly.
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Submitted via Postal Card • Report
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