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Care Homes Owned by HC-One - The Kind Care Company

9.6 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by HC-One - The Kind Care Company

Only the locations & reviews in Falkirk for HC-One are showing below.

View the details of all 283 locations (with 24736 reviews) owned by HC-One

HC-One Locations in Falkirk (2)

 

2 Care Homes owned by HC-One in Falkirk

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Barleystone Court Care Home

Westquarter Avenue, Westquarter, Falkirk FK2 9RY 

9.7 64 reviews
"Thanks to your staff, really pleased to see my Dad in a place where the staff obviously care. Myself and my Brothers are really comfortable…"   Read all 64 reviews
Location Type Care Home

Located on the outskirts of Falkirk, in a peaceful residential setting, Barleystone is a purpose-built care home offering nursing and nursing dementia care. The extensively trained team will deliver all the specialist care and support services that… Read more about Barleystone Court Care Home

  • Care Provided
  • Nursing
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • 60 Rooms
Kinnaird Manor Care Home

Brown Street, Camelon, Falkirk FK1 4QF 

8.0 88 reviews
"The staff all seem very helpful and very helpful with the patients. My wife seems very happy here and looks well. I would recommend…"   Read all 88 reviews
Location Type Care Home

Kinnaird Manor care home, situated in the in the quite residential town of Camelon in Falkirk, supports older people to lead their best lives with personalised nursing dementia care. The lovely garden, which includes a special sensory area, is a… Read more about Kinnaird Manor Care Home

  • Care Provided
  • Nursing
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • 57 Rooms

HC-One Reviews in Falkirk (152)

9.6
HC-One has a Group Review Score of 9.6 (9.604) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to HC-One must have a Review Score.

Overall Experience

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Review of

Kinnaird Manor Care Home

from R P (Husband of Resident) published on 5 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff all seem very helpful and very helpful with the patients. My wife seems very happy here and looks well. I would recommend Kinnaird Manor to anyone looking for a friendly place to stay. Well done!

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Review of

Kinnaird Manor Care Home

from L M (Daughter of Resident) published on 24 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mum was in KM, for a number of years. Recently, she was taken very unwell and sadly passed away at KM.
Through her years at KM, we found the staff to be very helpful and caring. We did not always agree, with staff on all aspects of my Mum's care, but there was always time for discussions around
the best care option to take and we were always able to come to a mutually agreeable solution.
During Covid, it was very difficult to see our Mum, and although the staff were very restricted at times to setting procedures, as were all care homes, I do not doubt they gave her the best care, under very difficult
circumstances.
All of the staff were very supportive, helpful, and caring when she passed away, making an awful time, a little bit better, and for that, we Thank them very much.
For my Mum KM was a comfortable, caring, and supportive place to stay with good activities and importantly to her, good food.
KM provides a good level of care and I would not hesitate to place my relative there.

Reply from Clare Sheehan, Careline Advisor at Kinnaird Manor Care Home

We'd like to take a moment to thank you for leaving such a wonderful review of our home. we are pleased to hear you were very happy with the quality of care your mum received at Kinnaird Manor Care Home, kindness is at the heart of everything we do. Kind words like these are a testament to the hard work of our colleagues. Thank you for taking the time to leave such a positive review of our home, please accept our sincere condolences to you and your family.


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Review of

Barleystone Court Care Home

from Michael Anthony D (Son of Resident) published on 15 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thanks to your staff, really pleased to see my Dad in a place where the staff obviously care. Myself and my Brothers are really comfortable with him residing at Barleystone Court Care Home. Thank you, staff were so welcoming, we were offered a coffee and my old Uncle even got a free lunch!! Actually
looking forward to visiting my dad there, I live in Aviemore, so cannot visit every week. Your staff are managing the home very professionally, giving me great peace of mind.

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Review of

Barleystone Court Care Home

from F G (Daughter of Resident) published on 8 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in a couple of care homes in the past and this one has been the best, by far. The staff were very caring and accommodating to his individual needs. We've only used this care home on an emergency placement but I am now looking at using this care home for respite in the future.

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Review of

Kinnaird Manor Care Home

from L M (Daughter of Resident) published on 12 June 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm really happy with my dad being here. Everyone is lovely and my dad seems happy and really settled. All the staff are lovely and friendly. The home is very well-run and clean. I've not had any issues or problems. I hope my dad can stay here.

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Review of

Kinnaird Manor Care Home

from D M (Daughter of Resident) published on 12 April 2024

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Very disappointed in the poor management and lack of stimulation at Kinnaird Manor.
My dad was assessed (by HC-1) and they were given a crystal clear picture of his behaviours.
The manager asked the family, by telephone, to decide which area we would prefer. This should have been a management decision
based on needs, not a family decision.
He was admitted to medium dependency and within 2 weeks, we were told of a number of issues and they wanted him moved him to high dependency.
At the routine 6 week assessment (brought forward at their request to week 5) with two members of staff, we were advised that they couldn’t manage him and we would need to look for another care home.
At no point did the care home manager show her face, or introduce herself, even though her decision-making, or lack thereof, had caused this situation. Her poor management had caused my dad to have two unnecessary care home moves, created additional stress and trauma to my dad and my mum.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Kinnaird Manor Care Home

Thank you for taking the time to leave us your feedback. I am very sorry that you feel the Manager and her team were not supportive during your father's assessment period at Kinnaird Manor. We would be very grateful if you can contact the Manager directly who would welcome the opportunity to meet with you in person to discuss your concerns.


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Review of

Barleystone Court Care Home

from R G (Son of Resident) published on 3 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot fault the level of care and support provided to Mum since she came into the care home.
The staff are so good with Mum and really do provide a huge lifeline to us in the care they provide. Mum is much safer here and we can breathe a little knowing she is under regular care and supervision. The
care home manager is and has been exceptional.

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Review of

Barleystone Court Care Home

from Jean R (Respite Resident) assisted by family/friend published on 18 March 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have had a lovely time during my stay here, the staff were lovely and very caring. Food has been lovely. My bedroom was lovely and clean and very comfortable. I would come back here for a break if ever needed.

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Review of

Kinnaird Manor Care Home

from Andy E (Son-in-law of Resident) published on 14 March 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law was admitted to Kinnaird Manor for emergency respite care as she has dementia and her husband had been taken into hospital, meaning that she could not be left alone. The home made the process really easy, with a comprehensive assessment done at home to establish the care needs prior
to admission. Once there, the staff did everything possible to help her settle into an unfamiliar and probably daunting new situation. As a family, we can't thank the staff enough for the care she was given in a difficult time for us all. When looking for longer-term care, we had no hesitation in choosing the sister home at The Village in Cumbernauld as it is the same company and on moving there today, we experienced the same welcoming attitude from the staff. Overall, we would recommend Kinnaird Manor to anyone seeking short-term or longer-term care.

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Review of

Kinnaird Manor Care Home

from Leon F (Grandson of Resident) published on 1 March 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The management and staff at Kinnaird Manor Care Home have been amazing from start to finish. They welcomed my gran with open arms and supported the whole family at all times, day or night throughout my grans stay. The dignity and compassion shown at the end of grans life really made a difficult time
one of solace, peace and closure. As a family, we cannot thank the whole team enough and express how impressed we have been from start to finish. The whole team deserve the utmost recognition in all areas.

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Review of

Barleystone Court Care Home

from Iyline W (Wife of Resident) published on 30 November 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was my husband's first-ever residential respite. Barleystone Court Care Home gave a very pleasing ambience on arrival. Staff were quick to answer and use security measures at admission. Staff were professional, helpful and friendly. My husband's room was bright and clean and well-furnished. The
whole place was also clean and bright and other service users looked very happy. As I was so pleased, I have made further bookings. I would also recommend Barleystone Court to others.

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Review of

Barleystone Court Care Home

from Gillian B (Daughter of Resident) published on 29 November 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In the short time, my mum has been a resident of Barleystone Court, all staff and management have provided an excellent level of service and care and have gone above and beyond for us as a family, including giving additional support to my elderly father with the transition of my mum moving into a care
home. The whole Barleystone environment feels very welcoming and friendly, and we have been kept up to date and informed with every aspect surrounding my mum's care. My mum's room is lovely, bright and clean, and we were able to bring additional bits and pieces into her room to make it feel more like home. It is also lovely to see the residents taking part in all the activities which are organised and to be able to see the photographs on social media. All in all, as a family, we are delighted with the level of care my mum is receiving at Barleystone Court and would like to thank the staff for all their support.

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Review of

Barleystone Court Care Home

from N B (Relative of Resident) published on 21 November 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very nervous about my relative moving into a care home for respite but Barleystone Court Care Home has been a very pleasant experience for my relative and myself.
Staff were kind, thoughtful and always helpful. My relative was well looked after and didn’t want to leave the home.
This was a
great first experience of care home living and would not hesitate to recommend Barleystone for respite care for their loved one.

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Review of

Kinnaird Manor Care Home

from James B (Son of Resident) published on 15 November 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came to Kinnaird Manor on the 25th of September after a traumatic time in hospital. The manager and her staff have worked hard to make Mum settled at Kinnaird Manor. Mum is finally settled in and getting to know all of the staff's faces. Very happy we chose Kinnaird Manor.

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Review of

Barleystone Court Care Home

from C W (Grandson of Resident) published on 10 November 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Short term respite care. My Grandmother spent some time with this establishment, not seen her is such a happy/peaceful place for a good while. Thank you!


Will keep this establishment in mind in the coming future years.


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Review of

Barleystone Court Care Home

from Margaret M (Daughter of Resident) published on 3 July 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad stayed at Barleystone Court Care Home for 3 weeks of respite. What an amazing place very well organised. The level of care and kindness to my dad and myself visiting was outstanding. I can't thank each and every member of staff enough for their incredible dedication to the residents. The surrounding
gardens are a joy to sit in and even entertainment is thrown in to bring a smile to everyone. Well done Barleystone staff you are all invaluable.

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Review of

Kinnaird Manor Care Home

from J R (Daughter of Resident) published on 21 June 2023

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Due to critical staffing issues, the level of care and support fell well below acceptable levels. Staff leaving all the time and not being replaced is an indication that this care home is not capable of retaining or attracting staff and the flow on from this is that residents do not receive the necessary
care they truly need. My father has passed away after the staff neglected to take an illness seriously (even though they were aware of an outbreak of flu) and I do hope other families do not have to experience this outrageous lack of care towards their family members. The owners and management of this home need to take a long, hard look at the levels of care being provided, or should I say not being provided to those most in need, Shameful!

Reply from Diane Kerwin, Hospital Liaison Team Administrator at Kinnaird Manor Care Home

May I take this opportunity to again express my condolences on the loss of your father and I am very sorry that you were unhappy with the care the service provided to your family. This has been fully investigated and I can reassure you that the home was following advice from Public Health and the Advanced Nurse Practitioners at the time of the outbreak. The concerns surrounding the care the nurse provided on the day your father was taken to hospital were discussed with the nurse at the time of the original complaint. The nurse apologises for any upset, but we would like to reiterate that your father was referred to the GP when his condition deteriorated.


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Review of

Barleystone Court Care Home

from Julie R (Daughter of Resident) published on 20 June 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Barleystone Court Care Home for 2 months and I cannot fault the care she has been given. On every level, from medical and health care to everyday housekeeping and support, the staff are professional, kind, courteous and pleasant. The management team are approachable and friendly with
a very positive attitude. Cannot recommend it enough!

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Review of

Barleystone Court Care Home

from Lindsay M (Daughter of Resident) published on 17 January 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident for a week. I visited for the first time today and absolutely delighted with the care that is given. I felt so guilty that I couldn't take care of my mum anymore but I know now that she is in safe capable hands and is receiving the expert specialist care that I could not provide.
All the staff have been so supportive and gone the extra mile to help my mum settle in and become part of a lovely new family with the other residents and staff. I am getting my mum back after being the carer for a very long time and getting to spend some quality time with her in a lovely environment.

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Review of

Kinnaird Manor Care Home

from Gordon S (Son of Resident) published on 10 January 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very happy and contented at this home. She has company all the time, which she missed being in her home on her own. This home takes very good care of my mum for which we are very grateful for. She seems more brighter and more cheery when we come to see her than when she was in her own home.

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Awards / Recognitions (6)

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HC-One in Bedfordshire HC-One in Buckinghamshire HC-One in Cheshire HC-One in Cleveland & Teesside HC-One in Cumbria HC-One in Derbyshire HC-One in Devon HC-One in Dorset HC-One in Durham HC-One in East Riding of Yorkshire HC-One in East Sussex HC-One in Essex HC-One in Gloucestershire HC-One in Greater Manchester HC-One in Hampshire HC-One in Hertfordshire HC-One in Lancashire HC-One in Leicestershire HC-One in Lincolnshire HC-One in London HC-One in Merseyside HC-One in North East Lincolnshire HC-One in North Lincolnshire HC-One in North Yorkshire HC-One in Northamptonshire HC-One in Northumberland HC-One in Nottinghamshire HC-One in Oxfordshire HC-One in Shropshire HC-One in South Yorkshire HC-One in Staffordshire HC-One in Surrey HC-One in Tyne & Wear HC-One in Warwickshire HC-One in West Midlands HC-One in West Sussex HC-One in West Yorkshire HC-One in Wiltshire HC-One in Worcestershire HC-One in Aberdeenshire HC-One in Angus HC-One in Ayrshire HC-One in City of Edinburgh HC-One in Clackmannanshire HC-One in Dunbartonshire HC-One in East Lothian HC-One in Falkirk HC-One in Fife HC-One in Glasgow City HC-One in Highland HC-One in Inverclyde HC-One in Lanarkshire HC-One in Midlothian HC-One in Perth & Kinross HC-One in Renfrewshire HC-One in Stirling HC-One in West Lothian HC-One in Western Isles (Eilean Siar) HC-One in Bridgend HC-One in Caerphilly HC-One in Cardiff HC-One in Carmarthenshire HC-One in Merthyr Tydfil HC-One in Neath - Port Talbot HC-One in Rhondda, Cynon, Taff HC-One in Swansea

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