HC-One in Glasgow City | 6 Care Homes

Review of
Eastbank Care Home
from D K (Daughter of Resident) published on 23 April 2025

Submitted via Postal Card • Report

Overall Experience

Can't thank the management and staff enough for the care provided for my father. I have been kept updated throughout and staff are very nice. Also my dad is very happy.

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Review of
Greenfield Park Care Home
from W A (Son of Resident) published on 22 April 2025

Submitted via Postal Card • Report

Overall Experience

My relative is always clean and tidy and happy when we go in to see him. The staff are very helpful and informative when we ask about his care. The staff are always happy and upbeat making for a good atmosphere. I have one concern about communication with the home by phone. Most of the time when we

phone no-one answers and this is very concerning when he has been ill.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Greenfield Park Care Home

Thank you for your review and feedback in relation to Greenfield Park Care Home. Please speak to us when you are next visiting where we can share the extension number for the correct community of the home to support your communication with us. We apologise for the concern this has caused.

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Review of
Wyndford Locks Care Home
from A B (Son of Resident) published on 10 April 2025

Submitted via Postal Card • Report

Overall Experience

My mother (age 93) is very well looked after. All staff are very caring and attentive to her needs. Together, they provide a family of support. Communication with my own family is timely and considerate. Staff actively seek out opportunities for residents to enjoy. Birthdays are celebrated and all staff

contribute well. Overall, I'm very happy with my mother's care and know she is well looked after.

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Review of
Greenfield Park Care Home
from C M (Daughter of Resident) published on 8 April 2025

Submitted via Website • Report

Overall Experience

Mum was a resident in Greenfield Park and received amazing care. The staff are lovely and always had a smile on their faces when we came to visit, which put us at ease. We couldn't thank them enough for everything they did. This includes the kitchen domestic activities management and front of house.

The home was nice and tidy, which isn't easy. We viewed a lot of care homes, and Greenfield was modern, clean, and had a lovely atmosphere. The pub area they have is fantastic. Sadly, mum passed away, and the team was there for me and the family. I honestly can't thank them enough; they even said we are welcome to visit at any time and not to be a stranger, which was a lovely touch. We have shared our experience with friends and family and will always recommend the care home to anyone in need. You made the most difficult choice I have had so easy, and I am glad we picked Greenfield to care for Mum.

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Review of
Wyndford Locks Care Home
from S N (Sister of Resident) published on 7 April 2025

Submitted via Postal Card • Report

Overall Experience

What a caring home! All staff are so cheery and friendly. They made my sister feel so welcome and important. It was a pleasure coming to visit. Standards of cleanliness was excellent and she so enjoyed her meals. Thank you each and every one.

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Review of
Wyndford Locks Care Home
from L M (Daughter of Resident) published on 7 April 2025

Submitted via Postal Card • Report

Overall Experience

This was my mum's second time in respite. We were so delighted when we were told that Mum could come back to Wyndford Locks. All the staff and carers treat the residents as if they are family. Mum has enjoyed her time here again. I can't thank everyone enough for the care & attention given to Mum during

her stay.

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Review of
Greenfield Park Care Home
from William D (Son of Resident) published on 28 March 2025

Submitted via Postal Card • Report

Overall Experience

Mum looked after well, enjoys her days out with activities. Staff very friendly and helpful.

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Review of
Quayside Care Home
from J M (Husband of Resident) published on 28 March 2025

Submitted via Postal Card • Report

Overall Experience

My wife spent 550 days in your home with severe physical and cognitive difficulties which required 24/7 care. She was confined to bed and was unable to perform her basic needs. Above all she required tender loving care and that was what she was always given. Great attention was given to her personal

hygiene and clothing. Throughout her entire stay I never once thought of making a complaint of any sort. I will always be happy to recommend your home.

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Review of
Wyndford Locks Care Home
from A D (Partner of Resident) published on 27 March 2025

Submitted via Postal Card • Report

Overall Experience

My partner has only been in care for two weeks but I have been impressed with the care he has received. The staff have been so caring and friendly. The food has been excellent. I know he is well and I have no worries about his safety.

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Review of
Quayside Care Home
from Alan M (Son of Resident) published on 26 March 2025

Submitted via Website • Report

Overall Experience

My mother died two days ago and she was a resident there for about 18 months.
She was well looked after by the carers and nurses and in fact by all the staff.
I recommend the home 100% without any problem.
She was treated with respect dignity by everyone.
Its a huge step to put any member of a family

into full time care but quayside will take away any fears of this, they will look after the family member like they were there own family. I would not hesitate or recommend this home..
I was with my mum when she died at quayside and it was very peaceful and so comforting to know that even after she passed on, this was completed and done with so much peace and love afterwards.. Thankyou to all the staff, nurses, carers, laundry staff, cleaners, maintenance staff, I knew them all my name as I was up there 6 days a week.. Can't fault anyone.. Thankyou so much for all your love and respect you gave me and mum daily. Xx

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Review of
Ailsa Craig Care Home
from N D (Daughter of Resident) published on 19 March 2025

Submitted via Website • Report

Overall Experience

Absolute disgrace my mother was put in for intermediate care after leaving hospital. we were told so many contradictory things regarding her health. Her leg became swollen we were told she was put on anti biotics. She fell out of bed the doc was called and said her injuries were superficial. She could

walk with a zimmer but then became immobile. Told her blood sugars were at 6 she was bluelighted from there today in the ambulance. Se were told by the paramedics that they are called out on a regular basis also her blood sugars are at 42 she has type2 diabetes I alerted the staff to how bad she looked on Tuesday and how ill she felt the same inept doctor came out and gave her antibiotics seemingly its a chest infection. Anytime we asked about her personal care which has rapidly went downhill we were told she refused it and it would amount to abuse if forced, hadnt been washed in weeks but all of a sudden when she became ill She was showered. I wouldn't put an animal in here STAY CLEAR

Reply from Julie Caygill, Hospital Liaison Team Administrator at Ailsa Craig Care Home

Thank you for taking the time to raise these issues in relation to the care of your mother at Ailsa Craig Care Home. All feedback is important to allow us to continually improve the service offered within the home. We are aware that you are currently in conversation with the support team to try and resolve these concerns.

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Review of
Greenfield Park Care Home
from A C (Daughter of Resident) published on 11 March 2025

Submitted via Postal Card • Report

Overall Experience

My dad was a resident at Greenfield Park Care Home Oakly Unit for 2 and a half years during which time he was well looked after by all the staff. He has good communication with carers, cleaners, kitchen staff. Even though he had vascular dementia, he enjoyed some activities when they took him to George

Square at Christmas and a trip to Falkirk wheel. I couldn't fault the staff at all especially the nurse who my dad used to have a lot of banter with over his wallet. Unfortunately my dad passed away on 2nd February 2025 although I have been back in to clear his room not once have I heard from any management.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Greenfield Park Care Home

We are sorry to hear about this experience at Greenfield Park Care Home, the Home Manager has contacted you directly to discuss and apologised.

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Review of
Darnley Court Care Home
from S K (Son of Resident) published on 6 March 2025

Submitted via Postal Card • Report

Overall Experience

Beaton House has been renovated and is bright and freshly decorated. The staff are friendly and helpful. We all wish the best for our family members and hope they are looked after with kindness and sensitivity. In discussions with staff members and what I experienced during my visits, I am confident

that many of the staff care for the residents as they would wish their own family members to be cared for. I hope the staff can continue to do the best they can do to look after our loved ones.

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Review of
Darnley Court Care Home
from M M (Wife of Resident) published on 5 March 2025

Submitted via Postal Card • Report

Overall Experience

I am very happy with he care my husband receives at Darnley Court Care Home. The staff are so friendly and helpful. His room is always clean and tidy. My husband seems always very content. Overall, I am very happy with everything.

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Review of
Ailsa Craig Care Home
from S M (Granddaughter of Resident) published on 3 March 2025

Submitted via Website • Report

Overall Experience

My papa lived at Alisa Craig Care Home for nearly 6 years. The care he was given was second to none. The love and compassion he and we as a family were given will never be forgotten. The staff in all departments are supportive and friendly and make you feel welcome within the home. We cannot thank Millport

House enough; they made us feel at ease with our Papa living within the care home. He loved the staff, and they loved him, and that's all we could ask for. They had his best interest at heart, and no words can be given to show how grateful we really are. They are all amazing at what they do and would recommend the home to everyone.
Thanks again for everything, yous will never be forgotten.

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Review of
Ailsa Craig Care Home
from Jacqueline P (Niece of Resident) published on 27 February 2025

Submitted via Website • Report

Overall Experience

The care my elderly aunt is receiving at Ailsa Craig is very good. There are many activities organised including exercises to maintain her strength. The staff are always friendly and attentive.
The event's organiser is brilliant with a variety of fun activities. In addition, the qualified nurse always

updates me on my aunt's medical care. The team as a whole really seem to care about the residents well being.
The room has a nice outlook and is of good size but would benefit from some redecoration.

Reply from HC-One Limited, Administrator at Ailsa Craig Care Home

Thank you so much for taking the time to leave such a wonderful review of our home. We are pleased to hear you are happy with the quality of care your loved one receives at Ailsa Craig Care Home. We currently have the decoration team at the home working on some projects. If you can contact the home we can update you on the progress and the plans moving forward.

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Review of
Wyndford Locks Care Home
from M M (Wife of Resident) published on 26 February 2025

Submitted via Postal Card • Report

Overall Experience

This was the first time I had respite and my husband was in a care home and away from me. The staff could not have been kinder or more compassionate. He was well cared for and did settle. The family could visit visit out of mealtimes. We were all made to feel welcome. I was very happy and he was ok.

He was well fed and even put on weight. I would recommend this care home. Five stars for all the staff. Well done.

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Review of
Wyndford Locks Care Home
from Linda R (Wife of Resident) published on 26 February 2025

Submitted via Postal Card • Report

Overall Experience

My husband became a resident at Wyndford Locks in early January 2025. He was 87, had had a couple of falls at home and needed more professional care than I was able to give. It was very sad to see him leave our marital home. But the care, love and compassion shown to him at Wyndford Locks made the seperation

more bearable. He was treated with dignity and shown such affection, and just as importantly, the degree and expertise of nursing staff was exceptional.

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Review of
Darnley Court Care Home
from C O (Resident) published on 25 February 2025

Submitted via Postal Card • Report

Overall Experience

At this moment life is fine. Staff very attentive.

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Review of
Greenfield Park Care Home
from Margaret A (Daughter-in-law of Resident) published on 21 February 2025

Submitted via Website • Report

Overall Experience

My father in law has been a resident here for 2 1/2 years. He felt safe and was very happy and well cared for. He had a great relationship with the care staff. We would love to thank the care staff, cleaners that looked after his wee house that he called his room, the chef and laundry staff. He passed

away in his wee house on the 2nd February. Thank you all for all that the staff on duty that day for being there for him and his family that sad day.
However the management should be totally ashamed of themselves, not one of them contacted his daughter or his son to offer their condolences for the loss of their father, not a phone call or even a card.
They represent the home and the company so maybe it's just for the money that the residents pay and once they are gone then that's the end.

Reply from HC-One Limited, Administrator at Greenfield Park Care Home

We are sorry to hear about this experience at Greenfield Park Care Home. Can we please ask that you contact the home for a discussion and an apology.

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Care Homes Owned by HC-One - The Kind Care Company

HC-One Locations in Glasgow City (6)

HC-One Reviews in Glasgow City (556)

Eastbank Care Home

Greenfield Park Care Home

Wyndford Locks Care Home

Greenfield Park Care Home

Wyndford Locks Care Home

Wyndford Locks Care Home

Greenfield Park Care Home

Quayside Care Home

Wyndford Locks Care Home

Quayside Care Home

Ailsa Craig Care Home

Greenfield Park Care Home

Darnley Court Care Home

Darnley Court Care Home

Ailsa Craig Care Home

Ailsa Craig Care Home

Wyndford Locks Care Home

Wyndford Locks Care Home

Darnley Court Care Home

Greenfield Park Care Home

Awards / Recognitions (6)

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