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Care Homes Owned by HC-One - The Kind Care Company

9.6 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by HC-One - The Kind Care Company

Only the locations & reviews in Hampshire for HC-One are showing below.

View the details of all 282 locations (with 24907 reviews) owned by HC-One

HC-One Locations in Hampshire (1)

 

1 Care Home owned by HC-One in Hampshire

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Chandlers Ford Care Home

88 Winchester Road, Chandler's Ford, Eastleigh SO53 2RD 

9.1 63 reviews
"Friendly welcoming caring staff. Clean and spacious room with delicious food and never a problem to adjust the menu to personal needs.…"   Read all 63 reviews
Location Type Care Home

Chandlers Ford Care Home, located in the village of Chandlers Ford, just south of Winchester, in Eastleigh, provides personalised residential and nursing care. In a welcoming and friendly setting, residents can enjoy specially designed furnishings… Read more about Chandlers Ford Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Short Term/Respite
  • Palliative Care
  • 45 Rooms

HC-One Reviews in Hampshire (63)

9.6
HC-One has a Group Review Score of 9.6 (9.609) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to HC-One must have a Review Score.

Overall Experience

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Review of

Chandlers Ford Care Home

from D R (Daughter of Resident) published on 7 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The care home is very tired and could do with a bit of modernisation. Apart from that, the care is wonderful. The decor is in need of brightening up. Better ventilation as it smells of urine.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Chandlers Ford Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. We appreciate your kind comments about the wonderful care our team provides at Chandlers Ford Care Home; we are working closely with colleagues to ensure the home is kept clean and well ventilated. Our maintenance and property teams facilitate redecoration and refurbishment of the home on a rolling schedule and our dedicated housekeeping team work hard to ensure any transient odours are swiftly managed, so the home continues to present a fresh and clean environment.


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Review of

Chandlers Ford Care Home

from Natasha T (Daughter of Resident) published on 25 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly welcoming caring staff. Clean and spacious room with delicious food and never a problem to adjust the menu to personal needs. Can't praise the staff enough from the enthusiastic entertainment manager to the efficient nurses and dedicated caring staff, day and night they have a smile for you.

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Review of

Chandlers Ford Care Home

from A T (Daughter of Resident) published on 19 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mum has been in the home since September 2023. Was very tough for her and me at the beginning but slowly it became easier. I visit my Mum nearly every day and help make sure she eats dinner etc. I feel the staff also need to make sure she drinks plenty as I usually get there to find the same drinks
there! The staff are mainly lovely and caring but I feel over the last few months they don't seem happy as a team! Mum and I feel like it's her home now.

Reply from Clare Sheehan, Careline Advisor at Chandlers Ford Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. We appreciate your lovely comments about Chandlers Ford and note your recommendations around fluid provision which we have taken on board. Please be assured we will continue to work with the staff and leadership teams to improve and maintain morale.


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Review of

Chandlers Ford Care Home

from B B (Wife of Resident) assisted by family/friend published on 18 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel confident that my husband is well cared for. He is bedridden, but always kept clean. The food is very good. The staff are friendly and mostly helpful. There have been occasions when items I have taken in for my husband, for example, shaving foam, and razors have disappeared and not been available
for me to use. In general, however, I am happy with his care. It would be nice if sometimes my husband could participate in the entertainment/activities as he is always left in his room. It would also be nice if management would make themselves known, as I visit daily and don't ever see them. Thank you.

Reply from Clare Sheehan, Careline Advisor at Chandlers Ford Care Home

Thank you for taking the time to write such a lovely review of the care and support at Chandlers Ford. From your comments, we note you would have preferred your husband to take part in the communal activities and that you would have wanted to see the manager more. The home manager reports having a long conversation with you on 17 September 2024 where these two points were discussed. We hope to continue providing high quality care and support to your husband. Please do not hesitate to liaise with our team on all matters, they will be happy to help.


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Review of

Chandlers Ford Care Home

from C G (Daughter of Resident) published on 17 September 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are always friendly and helpful, and Dad always looks clean and cared for. The staff keeps us up to date with any medical changes.

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Review of

Chandlers Ford Care Home

from Alain B (Son of Resident) published on 22 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A really nice rest home with peaceful surroundings and well lit. Car parking was easily accessible.
Dad has enjoyed a trouble free 2 and a half weeks and has been well looked after by many friendly and competent staff.
On my visits, I was assisted with where to go and found the staff were more than
willing to help out if Dad needed something.
Phoning the home was east enough and reception clean.

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Review of

Chandlers Ford Care Home

from Fiona H (Daughter of Resident) published on 5 April 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was transferred here on discharge from hospital. She had a lovely little room which had the sunshine in the afternoon, which she always enjoyed. She was here for around four weeks until she passed. I cannot give higher praise for all the staff, nursing staff, carers, laundry, and catering, everyone
I came across was kind, patient and provided the utmost care for my mum in her final days. Treated well with full attention, care and dignity. I thank you all from the bottom of my heart for all the care and kindness, I could not have asked for anything better.

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Review of

Chandlers Ford Care Home

from Richard C (Respite Resident) published on 17 January 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had a quite outstanding time here. The staff on all shifts have been so friendly and helpful and the kitchen staff will try to make what you ask for.
I could nit pick about storage/electric plug ins etc, but you cannot tailor make rooms.
Without any doubt, I give staying her an excellent mark.

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Review of

Chandlers Ford Care Home

from J R (Resident) published on 16 January 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I came here in October 2023 as I am completely on my own in the world and have kidney disease, type 2 diabetes and arthritis having dialysis 3 days a week at the hospital. I could not have found a better nursing home. I have a lovely room, a wonderful, loving family in my dearest carers and my darling
nurses, the very nice kitchen staff, office and entertainment staff. I am very happy here and very content.

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Review of

Chandlers Ford Care Home

from Susan S (Daughter of Resident) published on 23 November 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited my father at different times of the day over the last months. I have been so heartened by the level of care given to my father by all the staff at Chandlers Ford Care Home. Everyone is so supportive and kind, from the medical team, carers and entertainers to the cleaning staff. We are
so happy that Father is in such safe hands at Chandlers Ford Care Home. With thanks.

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Review of

Chandlers Ford Care Home

from Maria B (Daughter of Resident) published on 17 March 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home was very clean, all staff were very nice and made my father's last days the best they could. Lovely home and staff.

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Review of

Chandlers Ford Care Home

from M S (Daughter of Resident) published on 21 February 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been here since December 2022. I am very pleased with the care Mum has been given since she has been here. They have tended to all her needs with kindness and compassion.

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Review of

Chandlers Ford Care Home

from Sharon P (Daughter of Resident) published on 9 January 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother had been a resident at Chandlers Ford Care Home for just a year when sadly she passed away in hospital. The staff were amazing, looking after my mother thoughtfully and with kindness. Always with a smile and a cheery word, Mum had settled into a regular routine and was comfortable in her new
home. Thank you everyone for taking care of my mother and being so welcoming and kind.

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Review of

Chandlers Ford Care Home

from Wendy M (Daughter of Resident) published on 7 December 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is extremely well cared for. The staff do a fantastic job, even under difficult circumstances as my dad sufferers from Alzheimer's, so, not always cooperative. My mum visits every day so is able to witness the wonderful way in which they help my dad. The staff are always friendly and welcoming.
The food is excellent, and the accommodation is comfortable. I would not want my dad to be in any other care home. We are extremely fortunate that he receives such good care.

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Review of

Chandlers Ford Care Home

from L H (Daughter-in-law of Resident) published on 6 April 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law recently passed away and we would like to express our gratitude for the understanding, care, patience and thoughtfulness he received from the staff. We cannot thank them or praise them enough. A very big thank you from us all.

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Review of

Chandlers Ford Care Home

from Geoff W (Son of Resident) published on 10 January 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The recent change of management seems to have improved the overall standard but it is early days. There have been too many staff changes - thankfully some of the good staff are still here and so the level of care for my mum has been maintained.

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Review of

Chandlers Ford Care Home

from D F (Son of Resident) published on 6 December 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been well cared for during the seven months since moving to HC-One. The team there are friendly, helpful and caring.
I would not hesitate to recommend the Chandlers Ford Care Home (HC-One).

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Review of

Chandlers Ford Care Home

from K N (Daughter of Resident) published on 1 December 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was only here for a few days, but the team made his last few days so comfortable - it was a huge relief to the whole family. After 45-days in hospital with no privacy or relaxation, it was a blessing to know that he could have his own space and his own things around him. The staff put themselves
out to accommodate his needs and ours as we visited him.

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Review of

Chandlers Ford Care Home

from A F (Resident) published on 3 August 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I would rather be here.
Staff are fairly good.
Very clean.
Love my room.
Fairly happy.

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Review of

Chandlers Ford Care Home

from M R (Husband of Resident) published on 3 August 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been in HC-One care home Chandlers Ford Care Home for 6 months and is being well cared for and the staff are very good with her care.

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Awards / Recognitions (6)

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HC-One in Bedfordshire HC-One in Buckinghamshire HC-One in Cheshire HC-One in Cleveland & Teesside HC-One in Cumbria HC-One in Derbyshire HC-One in Devon HC-One in Dorset HC-One in Durham HC-One in East Riding of Yorkshire HC-One in East Sussex HC-One in Essex HC-One in Gloucestershire HC-One in Greater Manchester HC-One in Hampshire HC-One in Hertfordshire HC-One in Lancashire HC-One in Leicestershire HC-One in Lincolnshire HC-One in London HC-One in Merseyside HC-One in North East Lincolnshire HC-One in North Lincolnshire HC-One in North Yorkshire HC-One in Northamptonshire HC-One in Northumberland HC-One in Nottinghamshire HC-One in Oxfordshire HC-One in Shropshire HC-One in South Yorkshire HC-One in Staffordshire HC-One in Surrey HC-One in Tyne & Wear HC-One in Warwickshire HC-One in West Midlands HC-One in West Sussex HC-One in West Yorkshire HC-One in Wiltshire HC-One in Worcestershire HC-One in Aberdeenshire HC-One in Angus HC-One in Ayrshire HC-One in City of Edinburgh HC-One in Clackmannanshire HC-One in Dunbartonshire HC-One in East Lothian HC-One in Falkirk HC-One in Fife HC-One in Glasgow City HC-One in Inverclyde HC-One in Lanarkshire HC-One in Midlothian HC-One in Perth & Kinross HC-One in Renfrewshire HC-One in Stirling HC-One in West Lothian HC-One in Western Isles (Eilean Siar) HC-One in Bridgend HC-One in Caerphilly HC-One in Cardiff HC-One in Carmarthenshire HC-One in Merthyr Tydfil HC-One in Neath - Port Talbot HC-One in Rhondda, Cynon, Taff HC-One in Swansea

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