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Care Homes Owned by HC-One - The Kind Care Company

9.6 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by HC-One - The Kind Care Company

Only the locations & reviews in Highland for HC-One are showing below.

View the details of all 283 locations (with 24736 reviews) owned by HC-One

HC-One Locations in Highland (1)

 

1 Care Home owned by HC-One in Highland

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Moss Park Care Home

St John's Road, Caol, Lochyside, Fort William PH33 7PR 

9.6 66 reviews
"I am happy overall with the care and support the care home provides for my husband and myself. I feel all staff are approachable with any…"   Read all 66 reviews
Location Type Care Home

Moss Park Care Home, situated in the lovely village of Caol, Fort William, supports older people to lead their best lives with personalised nursing and nursing dementia care. The lovely home offers many facilities for residents to enjoy such as on-site… Read more about Moss Park Care Home

  • Care Provided
  • Nursing
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Sensory Impairment
  • 40 Rooms

HC-One Reviews in Highland (66)

9.6
HC-One has a Group Review Score of 9.6 (9.604) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to HC-One must have a Review Score.

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Review of

Moss Park Care Home

from Norman C (Husband of Resident) published on 9 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The improvement has been noticeable since the last review. I have a better understanding of what is happening in the care home.

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Review of

Moss Park Care Home

from William R (Husband of Resident) published on 9 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Satisfactory.

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Review of

Moss Park Care Home

from M N (Wife of Resident) published on 19 February 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy overall with the care and support the care home provides for my husband and myself. I feel all staff are approachable with any queries I have and I am always made to feel welcome. I visit my husband twice daily, and I enjoy my visits.

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Review of

Moss Park Care Home

from R S (Brother-in-law of Resident) published on 15 February 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found staff to be efficient, friendly and helpful. They have been kind and considerate to their residents and visitors without exception. The home is a modern, clean and comfortable place for all residents.

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Review of

Moss Park Care Home

from C S (Sister of Resident) published on 14 February 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always met with a warm welcome when we come to Moss Park to visit. Staff always willing to share any information with us when we visit.
Special mention to the staff who make sure my sister has a sweet treat (which she loves) with her afternoon tea.
Activities provided by the home make it a great environment
and keep minds active.
Staff very patient and caring.

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Review of

Moss Park Care Home

from C D (Daughter of Resident) published on 9 February 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It is not easy when a family member requires continuous care. there is a whole raft of emotions for the family as well as the new resident.
This awareness of the big picture has proven invaluable. The staff and management at Moss Park took the time to give me the reassurance and support needed to better
help myself as well as my father. In turn, this increased my confidence in the care given by Moss Park.

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Review of

Moss Park Care Home

from Sandy F (Son of Resident) published on 5 February 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent place with really nice and caring staff. Mum much improved since coming here. The staff keep me well informed of her condition. The food is excellent. The only downside is the amount it costs doesn't include things like toiletries.

Reply from Clare Sheehan, Careline Advisor at Moss Park Care Home

Thank you very much for taking the time to leave such a lovely review for Moss Park and your feedback will be shared with the team. Unfortunately, toiletries are not included in the cost of care and this should have been discussed with you prior to your loved one moving into the service and covered as part of the resident contract with the care home.


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Review of

Moss Park Care Home

from Cynthia L (Wife of Resident) published on 1 February 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband seems to be well cared for. He is kept clean and tidy and his hair is cared for.

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Review of

Moss Park Care Home

from F L (Husband of Resident) published on 1 February 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great review, well looked after. Treated with dignity. The staff are very approachable and helpful. Good lines of communication, good at updating.

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Review of

Moss Park Care Home

from Ronald B (Son of Resident) published on 1 February 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Pleasant surroundings, good care and excellent staff.

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Review of

Moss Park Care Home

from H D (Daughter of Resident) published on 26 January 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment we visited Moss Park with a view to moving my mother from another care home we immediately felt that this was the perfect fit for her and we have been proven right. It has a homely, family feel and the staff are all amazing. Within a matter of days, the staff knew exactly who my mother
was, what she enjoyed doing and what her interests were. Mum visibly relaxed as soon as she arrived where previously she had been very agitated and upset. Nothing is ever too much trouble, the care is second to none, everyone is always super busy but they still manage to do everything with a smile and a cheery disposition. We live on an island and so are unable to visit as much as we like which is hard but it makes it so much easier to bear knowing Mum is happy and in such good, caring hands. I would also say that the communication is fantastic.

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Review of

Moss Park Care Home

from M F (Daughter of Resident) published on 26 January 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Moss Park for 12 months now and I can say that in all that time she has been incredibly well looked after. The staff are lovely, friendly and competent. I have peace of mind that she is in the best place that fits with her needs.

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Review of

Moss Park Care Home

from C W (Daughter of Resident) published on 26 January 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found Moss Park to be the best thing to happen for our mum and family. The staff cannot do enough for our mum and have made her feel as at home as she could be. We are always made to feel welcome at any time we visit and have no worries approaching staff in anything. We are very lucky they could
take our mum at a very difficult time and it’s been a pleasure to see the improvement in her despite a devastating diagnosis of dementia.

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Review of

Moss Park Care Home

from Marion C (Daughter of Resident) published on 26 January 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father has been a resident in Mosspark for several years now. He failed to settle in any of the previous homes he was in and is now happy and content in Moss Park. He is well cared for and he thoroughly enjoys the food and there is plenty for him to take part in if he wishes. This is reassuring for
me as I don’t live locally. The manager and staff are easy to contact if I have any queries and they also are quick to get in touch with me as needed. I would recommend Moss Park to anyone looking to have a family member to be cared for in a homely and caring environment.

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Review of

Moss Park Care Home

from John M (Son of Resident) published on 26 January 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in Moss Park since April 2023. On arrival the staff couldn’t have been any better in getting my dad settled in and getting him involved in activities, getting out in the garden, out for a run in the bus and on the bike around the village which he enjoys. All the staff are great, friendly,
very welcoming always ask if you’d like tea etc on visiting. Always very clean and tidy and the gardens are lovely too. I’d just like to thank everyone at Moss Park for taking great care of my dad.


John


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Review of

Moss Park Care Home

from Christine B (Sister of Resident) published on 22 May 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Moss Park Care Home has been entrusted with the care of my sister.
I will be eternally grateful to all the staff who have taken the time to really get to know her. Each visit I make, comforts me to watch the interaction between them.
It is very obvious, this is a team of caring, dedicated and compassionate
people.
When we find it difficult or simply impossible to give our loved ones the care they require, it is very difficult to hand that responsibility to strangers. So I cannot adequately express my thanks to everyone at Mosspark for not being ‘strangers’ and for looking after my sister x

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Review of

Moss Park Care Home

from Maraget C (Daughter of Resident) published on 24 June 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They took great care of residents throughout the pandemic which was a relief. There are plenty of activities done with residents in and out of the home/garden. Staff have a great rapport with residents, which creates a wonderful atmosphere. The staff/manager keep you updated. There's a Social Media
page to see pictures and it's not available except to residents' families which is reassuring. Keep up the good work.

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Review of

Moss Park Care Home

from J D (Daughter of Resident) published on 21 June 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The last two years have been very challenging, especially for the care homes, staff and family members.
Moss Park have been exceptional, keeping us updated with restrictions and regulations.
Everyone has felt the impact of COVID but if there was a way to contact, in any way with, your family member,
Moss Park made it possible.
A great big thank you to all staff at Moss Park!

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Review of

Moss Park Care Home

from M D (Wife of Resident) published on 17 June 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the staff enough for all the care and kindness they have shown my husband since he went into the home six months again. They also make me feel welcome when I go to visit.

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Review of

Moss Park Care Home

from V D (Daughter of Resident) published on 17 February 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the way my mother is taken care of. Any concerns are dealt with immediately and I am always contacted regarding and issues. There are always brilliant activities to take part in if they want, and it's wonderful to be kept part of the Moss Park family via social media.

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Awards / Recognitions (6)

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HC-One in Bedfordshire HC-One in Buckinghamshire HC-One in Cheshire HC-One in Cleveland & Teesside HC-One in Cumbria HC-One in Derbyshire HC-One in Devon HC-One in Dorset HC-One in Durham HC-One in East Riding of Yorkshire HC-One in East Sussex HC-One in Essex HC-One in Gloucestershire HC-One in Greater Manchester HC-One in Hampshire HC-One in Hertfordshire HC-One in Lancashire HC-One in Leicestershire HC-One in Lincolnshire HC-One in London HC-One in Merseyside HC-One in North East Lincolnshire HC-One in North Lincolnshire HC-One in North Yorkshire HC-One in Northamptonshire HC-One in Northumberland HC-One in Nottinghamshire HC-One in Oxfordshire HC-One in Shropshire HC-One in South Yorkshire HC-One in Staffordshire HC-One in Surrey HC-One in Tyne & Wear HC-One in Warwickshire HC-One in West Midlands HC-One in West Sussex HC-One in West Yorkshire HC-One in Wiltshire HC-One in Worcestershire HC-One in Aberdeenshire HC-One in Angus HC-One in Ayrshire HC-One in City of Edinburgh HC-One in Clackmannanshire HC-One in Dunbartonshire HC-One in East Lothian HC-One in Falkirk HC-One in Fife HC-One in Glasgow City HC-One in Highland HC-One in Inverclyde HC-One in Lanarkshire HC-One in Midlothian HC-One in Perth & Kinross HC-One in Renfrewshire HC-One in Stirling HC-One in West Lothian HC-One in Western Isles (Eilean Siar) HC-One in Bridgend HC-One in Caerphilly HC-One in Cardiff HC-One in Carmarthenshire HC-One in Merthyr Tydfil HC-One in Neath - Port Talbot HC-One in Rhondda, Cynon, Taff HC-One in Swansea

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