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Care Homes Owned by HC-One - The Kind Care Company

9.6 Group Review Score (the average from all locations with a review score)

Only the locations & reviews in Inverclyde for HC-One are showing below.

View the details of all 283 locations (with 24751 reviews) owned by HC-One

HC-One Locations in Inverclyde (1)

 

1 Care Home owned by HC-One in Inverclyde

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Merino Court Care Home

134 Drumfrochar Road, Greenock PA15 4JG 

9.9 74 reviews
"Staff and care have been excellent since my sister came into Marino Court Care Home. She feels secure in this home is content with care she…"   Read all 74 reviews
Location Type Care Home

Merino Court Care Home, situated in the residential area of Greenock, support older people to lead their best lives with personalised nursing and nursing dementia care. This friendly home offers many areas for residents to relax and socialise with… Read more about Merino Court Care Home

  • Care Provided
  • Nursing
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • Mental Health
  • 60 Rooms from £1,050 / week

HC-One Reviews in Inverclyde (74)

9.6
HC-One has a Group Review Score of 9.6 (9.604) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to HC-One must have a Review Score.

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Review of

Merino Court Care Home

from G D (Sister-in-law of Resident) published on 8 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall this residential facility ticks all the boxes. Residents are treated extremely well, as a visitor I have been treated well. Staff are very friendly and helpful all willing to answer any quires.

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Review of

Merino Court Care Home

from Michael D (Brother of Resident) published on 8 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff and care have been excellent since my sister came into Marino Court Care Home. She feels secure in this home is content with care she is receiving. I have noticed a vast improvement in her since coming here after being in hospital.

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Review of

Merino Court Care Home

from P O (Sister of Resident) published on 20 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Merino Court is excellent. The staff are wonderful and so friendly. Nurses, carers, domestic, management, it doesn't matter who you speak to, nothing is ever any trouble. My brother settled in very quickly and that was due to the care, attention and compassion he was shown from day one and was such
a relief for the family. I would recommend this lovely home to anyone.

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Review of

Merino Court Care Home

from Liz B (Daughter of Resident) published on 12 June 2024

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Although I'm very satisfied with the general care my mother has received over the past few years, it seems recently (the last 6 months or so) that she's often wearing clothes which don't fit her and are not actually hers! Also, new clothes brought in are never seen either on her or in her room, I've
been told to put her name on items which I've done several times but it makes no difference. Unhappy to see my mother looking uncared for.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Merino Court Care Home

Thank you for taking the time to contact us regarding your concerns about the laundry service at Merino Court. I want to offer my apologies for the service that you and your mum have received. It is not acceptable for residents' clothing to go missing or to be mixed up, this falls below the standard of the home and my expectations as the Home Manager at Merino Court. I have discussed this with the housekeeping team and the care team to ensure that this is addressed and remains a focus in the home. If you have any further concerns, please do not hesitate to contact me directly at the care home.


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Review of

Merino Court Care Home

from Mairi M (Daughter of Resident) published on 16 May 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After the long protracted death of his wife of 55 years, my Dad lost over a third of his body weight. This had a detrimental effect on his mental outlook on life unsettling his dementia as winter approached. After only 2 months of the Merino's 6 meals a day not only has he regained weight but he is
enjoying books again! His favourite picture is up in his room which looks out onto quite a busy street and, his mental focus and interest in life has returned.
Now, 9 months on, he is quite happy with the daily routine and the odd bit of entertainment/ pony visits and the occasional visitor. The peace of mind this has given me makes the care fees, which are lower end of what I found out there, worth every penny! Having sampled the food and on site baking myself I can see why he has put the weight back on. I cannot thank the Merino enough for transforming Dad's life but also giving me my life back and with peace of mind that he is well cared for and, with dementia, as happy as he is able.

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Review of

Merino Court Care Home

from D F (Daughter of Resident) published on 14 May 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Merino Court for a few months now. The staff are wonderful and my mum has settled well. They care about their residents and it’s apparent in everything they do. Doesn’t matter the time of day I visit but I am always welcomed. Staff have got to know my mum but as well as getting to
know her, they have taken the time to get to know her family too. There is strong leadership and the support from everyone in helping Mum settle has been fantastic. It’s her home and they make it feel like her home. I have experience of many homes through various family members over the years and Merino for me stands out. Putting a family member in a home is a very difficult decision but my mum is safe, cared for, respected and looked after and couldn’t ask for better.

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Review of

Merino Court Care Home

from Maria B (Granddaughter of Resident) published on 8 May 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My gran was in the Frail and Elderly unit of the home and was treated with the most respect and dignity, she was indeed spoilt by staff, the staff were attentive and caring. Amazing home. My granda was also in the Home and he also had the best care following 2 other placements failing.

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Review of

Merino Court Care Home

from Yvonne L (Daughter of Resident) published on 1 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are excellent, friendly and approachable. The manager is excellent, listens to concerns. The room is spotless, can't fault it. My mum is clean and tidy, she is included in all activities. Excellent holistic care. I'm delighted and have peace of mind. The food is superb with great choices.
Best decision I have made. Mum appears settled and I have peace of mind. The staff are chatty and helpful - a lovely home.

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Review of

Merino Court Care Home

from Catherine M (Daughter of Resident) published on 1 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very caring and treat my mother with privacy and dignity. Management are very approachable and sorts any problems straight away.

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Review of

Merino Court Care Home

from William D (Son of Resident) published on 1 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Management and staff are friendly and approachable. Everyone in the home is kind to my mum and very considerate of her wishes. She is well cared for by staff who appear genuinely fond of her, many of whom will share anecdotes of her behaviour and activities with me. I don't have to worry about mum anymore
now she is there.

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Review of

Merino Court Care Home

from H M (Daughter of Resident) published on 9 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we are delighted with Merino. There is always lots of staff and they are highly visible and they all help Mum. They are so kind and caring and some of them know Mum very well. The leadership is excellent and available too. It really is a home from home for our Mum and we are so happy she
is there. Thank you.

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Review of

Merino Court Care Home

from R M (Daughter of Resident) published on 4 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

New resident to care home.
Staff are all very welcoming, warm, friendly, supportive to resident and family.
Transition period to care home made with ease due to staff's patient-centred care approach and professionalism.

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Review of

Merino Court Care Home

from S M (Daughter of Resident) published on 6 December 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Merino Court is excellent. The staff always know how my mum's kept, how she is each day and what she is enjoying - the live singers - she loves them! The staff are truly amazing; admin, management, nurses, carers, cleaners, and laundry. Mum loves the food too. She is happy here - arrived a year ago.
We have peace of mind that Mum is so well cared for.

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Review of

Merino Court Care Home

from Alastair M (Son of Resident) published on 5 December 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has just moved into Merino Court and is already thriving. All the staff have been fantastic, making Mum really at home. She is looking forward to getting to know the other residents and having fun at the various activities. All the staff have been amazingly friendly and kind to Mum.

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Review of

Merino Court Care Home

from Carol W (Daughter of Resident) published on 5 December 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

While Mum was a resident in Merino Court Care Home, she was well cared for. All the staff were wonderful and eager to help, and I knew Mum was safe. They always informed me if there was any change in Mum, and I can't thank them enough for all their help.

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Review of

Merino Court Care Home

from M D (Son of Resident) published on 8 November 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff and facilities, everyone was friendly and helpful in relation to my mother's recent stay at the home. Very happy with the care she received and couldn't recommend the place highly enough.

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Review of

Merino Court Care Home

from Allan S (Resident) published on 7 November 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After hospitalisation, our father's health would be non-recovery. we had to make a decision on his personal care plan. We looked at various accommodations before reaching a decision that he would reside within this establishment on visiting here we felt that this was the place that would make Dad feel
at home whilst receiving the best care available As a family, we made the correct decision. Our father was given the due care and attention that we craved when he needed to be comfortable. From the first moment Dad arrived, he was given 100% attention from all departments nothing was ever a problem or issue for these people and over and above. When our Dad's health deteriorated in any way we were informed instantly and given the required information with regards to any treatments given to our dad the staff gave 100% care and attention to our Mum in Dad's final days and the support she received was outstanding, 100% would highly recommend this lovely place when considering care options.

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Review of

Merino Court Care Home

from Jacqui G (Daughter-in-law of Resident) published on 12 October 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the seven years that our relative was a resident we found that the team at Merino Court worked exceptionally hard 24/7 to ensure the residents were experiencing the very best of care. Our relative settled very quickly and soon the staff were like an extension of our family. The mix of skills and
caring attributes in the staff meant he was always comfortable, safe, secure and his wishes were respected. All his needs were met with kindness, patience and care. Communication was good and we felt we were always updated and consulted. As a family, we felt very well looked after and supported, especially in the last few weeks of his life. With much gratitude and respect for your hard, hard-working team I wish to say a very inadequate thank you.

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Review of

Merino Court Care Home

from Sharon L (Daughter of Resident) published on 28 March 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are a pleasure. Nothing is too much bother for them, and very helpful if needing advice or support with any issues. Work extremely hard with all residents to the best of their ability. Overall experience - very satisfied.

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Review of

Merino Court Care Home

from J A (Wife of Resident) published on 10 March 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was taken into care in September and he received the best care and attention from the staff. Always there when needed we are a bit upset that we are having to take my husband out to another care home due to being a bit of a journey for the family. We just hope he settles well, so a big thank
you to all the staff and all the cups of tea to heat me up! Will miss you all.

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Awards / Recognitions (6)

Top 20 Large Care Home Groups 2023

Recipient: HC-One

Date: Tuesday 28 Feb 2023 More details

Top 20 Large Care Home Groups 2020

Recipient: HC-One

Date: Friday 28 Feb 2020 More details

Top 20 Large Care Home Groups 2019

Recipient: HC-One

Date: Thursday 28 Feb 2019 More details

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