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Care Homes Owned by HC-One - The Kind Care Company

9.6 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by HC-One - The Kind Care Company

Only the locations & reviews in Lancashire for HC-One are showing below.

View the details of all 283 locations (with 24736 reviews) owned by HC-One

HC-One Locations in Lancashire (2)

 

2 Care Homes owned by HC-One in Lancashire

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Dove Court Care Home

Shuttleworth Street, Colne, Burnley BB10 1EN 

9.7 94 reviews
"My wife has been a resident on the Kingfisher unit since June 2024 and the change in her behaviour has been fantastic compared to when she…"   Read all 94 reviews
Location Type Care Home

At Dove Court Care Home, located in the peaceful residential area just outside Burnley, the team provide personalised residential, nursing and dementia care to older people, with a focus on person-centred and dignified support. The modern and friendly… Read more about Dove Court Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • 120 Rooms
Meadow Bank Care Home

Meadow Lane, Bamber Bridge, Preston PR5 8LN 

9.6 99 reviews
"Mum moved into Willow House at the end of September 2024. Since moving there she has been much happier and more relaxed than when she lived…"   Read all 99 reviews
Location Type Care Home

Nestled within the residential community in Preston, in Lancashire, Meadow Bank Care Home offers personalised residential, nursing and dementia care care to older people. At Meadow Bank, there is a range of lovely dining areas where residents can… Read more about Meadow Bank Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • 120 Rooms

HC-One Reviews in Lancashire (193)

9.6
HC-One has a Group Review Score of 9.6 (9.604) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to HC-One must have a Review Score.

Overall Experience

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Review of

Meadow Bank Care Home

from C G (Daughter of Resident) published on 20 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Willow House at the end of September 2024. Since moving there she has been much happier and more relaxed than when she lived at home. Sometimes she is a little confused about where she is and thinks she's on holiday in The Lake District. I think this is a good illustration of how content
she is at Meadowbank. In her younger years she spent many happy holidays in the Lakes. When I visit she is always nicely dressed and her room is clean, as is the communal area. The staff are friendly, welcoming and engaged with the residents.

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Review of

Meadow Bank Care Home

from A G (Wife of Resident) published on 19 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband + I really enjoyed the valentines afternoon tea + party.
Everyone was clapping, dancing + singing along with the singer, who was very good. We all enjoyed the lovely buffett tea and the room looked great, decorated in a valentines day theme.
Thank you to the organisers, it was a great afternoon.

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Review of

Dove Court Care Home

from J W (Daughter of Resident) published on 14 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Upon each visit to the home I have experienced care, friendliness to residents, and overall excellent communication towards families from staff and management. The staff are pleasant and informative and do their utmost to serve and care for their residents. Thank you for caring for my mum.

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Review of

Dove Court Care Home

from D B (Husband of Resident) published on 11 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been a resident on the Kingfisher unit since June 2024 and the change in her behaviour has been fantastic compared to when she first moved in.
All the staff are brilliant, compassionate, friendly and have the patience of saints. But talking about this month, I would just like to comment
on Valentine's day dinner. The tables were laid out. Great, the service and the food were excellent.
Congratulations to all the staff and chefs on a good day out.

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Review of

Meadow Bank Care Home

from Carol E (Wife of Resident) published on 10 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What an amazing celebration for Valentine Day. The staff certainly pulled out all the stops to make it special for all the residents and their loved ones. It was first class - the decorations the buffet - the entertainment. I cannot find enough praise for everyone who made it possible and so enjoyable.
Well done & thank you.

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Review of

Dove Court Care Home

from K A (Daughter of Resident) published on 22 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is very happy in the home. The staff are kind and caring. The only problem she has is the food - mum is used to eating a varied diet and finds chips with everything unusual! We realise that its difficult to care for everyone but I do think the Dietician needs to review the food they are serving.
I believe the food is directed from Head Office. The only other problem is the heat, it seems odd having to open windows so that it cools the room down, perhaps lowering the heat by 1 or 2 degrees it would save you money as well.

Reply from Clare Sheehan, Careline Advisor at Dove Court Care Home

Thank you for your review and kind words about our staff. We value all feedback as this helps us to improve our service where required. Our menus are devised by HC-One nutritional experts to ensure they are varied; we would be happy to go through these with you. The people we care for choose daily what they want to eat, and chips are on offer as part of our alternative menu for those who do not want the two main choices on offer as well as sandwiches, salads, omelettes, baked potatoes and various pies. We apologise you feel the heating is too high; this is thermostatically controlled and depends on the ambient temperature of the home. Our maintenance team does regular checks on our heating and boiler, which are also serviced regularly by our contractors. We will request our maintenance team check the radiator in your mother's bedroom to ensure the valve is operating correctly.


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Review of

Dove Court Care Home

from M M (Daughter of Resident) published on 17 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy with the care my dad receives. It is a busy home and we are made welcome. The staff work hard.

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Review of

Meadow Bank Care Home

from C W (Daughter of Resident) published on 3 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was only with you a short time but was happy whilst there. The staff were lovely and caring with a nice atmosphere.

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Review of

Meadow Bank Care Home

from J W (Daughter of Resident) published on 6 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fabulous experience. The home is a credit to the caring profession from top to bottom. Such a comfort to know Dad will be looked after with lots of love.

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Review of

Meadow Bank Care Home

from Jacqueline T (Daughter of Resident) published on 5 December 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident in Willow House at Meadowbank for about 18 months now and in that time she has been treated with the utmost respect and kindness. She settled in very quickly which I was concerned about as she was already settled in a lovely care home, but as her needs increased it was no
longer the right place for her. The staff in Willow House were so welcoming and friendly so the transition was seamless. Mum has several health conditions and concerns but the staff are always very prompt in making sure she has her medication or if needed, has further medical attention. Willow House is a lovely homely place with fresh and modern decor. The rooms and communal areas are always tidy and clean. They have a full programme of activities and events and the atmosphere is always very positive and pleasant. The staff always look happy to be there and have a genuine rapport with the residents. Mum is very well cared for and I couldn't be happier that she is there.

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Review of

Dove Court Care Home

from S A (Daughter of Resident) published on 3 December 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has recently become a resident at Dove Court and has settled well. All the staff at Dove Court have been so kind and caring. Nothing is too much trouble and have been so reassuring for the whole family. The facilities are great and activities available, entertainment and trips if residents
are interested. The food choice and quality is excellent. Thank you to the whole team for your support and high standard of care.

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Review of

Meadow Bank Care Home

from G S (Son of Resident) published on 28 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely staff doing a great job, so so happy with the excellent care my mum is receiving.

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Review of

Dove Court Care Home

from I W (Wife of Resident) assisted by family/friend published on 5 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Recently spent Valentine's Day with my wife. It was really lovely being able to have a meal with her and that the staff supported this. The staff had decorated the table nicely and made it special. To still be able to spend time with my wife despite her illness being in the home and her deterioration
means a lot to me. Thank you.

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Review of

Meadow Bank Care Home

from A C (Niece of Resident) published on 29 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt is being well looked after and the staff are friendly and helpful.

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Review of

Meadow Bank Care Home

from C C (Niece of Resident) published on 29 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have always found the staff very helpful and courteous while we are visiting my Aunt.

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Review of

Dove Court Care Home

from Elaine G (Daughter of Resident) published on 18 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From coming into Dove Court everyone says hello and is friendly, approachable and helpful. There is a nice feeling about Nightingale. The room is lovely mum is in and lovely outlook.

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Review of

Meadow Bank Care Home

from S B (Daughter of Resident) published on 17 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Hi, my mum has been a resident of Meadow Bank Care Home Preston for the last 10 years. Recently though she has deteriorated quite a lot. Myself and my sister live abroad so we cannot always be there unfortunately so we do put our trust into the carers and management that she will be cared for. Unfortunately,
we have found that her care has been severely overlooked. Recently she was taken to hospital with severe dehydration which was due to not drinking and eating enough plus a urine infection. Surely this is a basic requirement for residents. I have been to and spoken several times to the carers at the home and also emailed but have had no response. The lack of communication is shocking. I agree our circumstances are slightly different not living in the country which is all the more important to communicate. I was not informed about my mum this time and have never been informed on other occasions when she has been taken to hospital or if she is ill.

Reply from Clare Sheehan, Careline Advisor at Meadow Bank Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. I understand that you have already spoken with the Home Manager about your concerns and that she has been able to explain the situation fully to you. If you require any further clarification or have any additional questions, please do not hesitate to contact her again.


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Review of

Meadow Bank Care Home

from Valerie F (Friend of Resident) published on 14 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff very kind and helpful but sometimes communication was not as good as it should be between different shifts.

Reply from Clare Sheehan, Careline Advisor at Meadow Bank Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Your positive comments about our staff team and home are greatly appreciated. We are sorry you sometimes experienced issues around with communication. We recommend liaising with the home manager in the first instance to resolve any issues. We are happy to support in any way and will always take on board suggestions to improve our service. If you would like to get in touch with the home to discuss anything raised further, please do not hesitate to do so.


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Review of

Meadow Bank Care Home

from Michelle H (Friend of Resident) published on 10 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and staff are amazing, caring people, always kind and smiling. Very helpful and nothing is too much trouble.
The carer is very helpful and kind. All staff are wonderful and treat residents with love and respect.

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Review of

Meadow Bank Care Home

from Nicola B (Daughter of Resident) published on 10 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are brilliant.

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Awards / Recognitions (6)

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