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Care Homes Owned by HC-One - The Kind Care Company

9.6 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by HC-One - The Kind Care Company

Only the locations & reviews in Merseyside for HC-One are showing below.

View the details of all 283 locations (with 24736 reviews) owned by HC-One

HC-One Locations in Merseyside (11)

 

11 Care Homes owned by HC-One in Merseyside

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Dale Park Care Home

221 Meols Cop Road, Southport PR8 6JU 

10 72 reviews
"Can I just take this time to thank you all for the care and compassion your staff gave my nan, and thank-you to her carers and all the…"   Read all 72 reviews
Location Type Care Home

Dale Park care home, situated in Southport, Merseyside supports older people to lead their best lives with personalised dementia care. The friendly and newly-refurbished home is comprised of several separate living areas which provide a choice of… Read more about Dale Park Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • 54 Rooms
Fazakerley House Care Home

Park Road, Prescot L34 3LN 

9.8 82 reviews
"My mum was a resident at Fazakerley House for the last four months of her life and thoroughly enjoyed her time here. The staff are just…"   Read all 82 reviews
Location Type Care Home

Offering bespoke residential and residential dementia care, Fazakerley House care home is situated in the peaceful residential area of Prescot, in Merseyside. There is much to love about this welcoming setting; residents enjoy spending time at the… Read more about Fazakerley House Care Home

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Younger Adults
  • 45 Rooms
Leighton Court Care Home

112 Manor Road, Wallasey CH45 7LX 

9.8 125 reviews
"My dad has been a resident for nearly 3 months. He has settled in really well. The carers are very caring and look after him very well. My…"   Read all 125 reviews
Location Type Care Home

Nestled within the attractive area of Wallasey, close to the River Mersey, Leighton Court care home offers personalised residential, nursing and nursing dementia care to older people. The purpose-built home has a range of comfortable and tastefully… Read more about Leighton Court Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • 48 Rooms
Kirkby House Care Home

James Holt Avenue, Westvale, Kirkby, Liverpool L32 5TD 

9.8 96 reviews
"On researching care homes I read each review for Kirkby House and came across one that began - ''if you're in the awful, heartbreaking…"   Read all 96 reviews
Location Type Care Home

At Kirkby House care home, situated close to the centre of Kirkby in Liverpool, the team supports older people to lead their best lives with personalised residential dementia care. From Care Assistants to Wellbeing Coordinators and Chefs, each and… Read more about Kirkby House Care Home

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Palliative Care
  • Mental Health
  • 44 Rooms
Roby Lodge Care Home

Tarbock Road, Huyton, Liverpool L36 5XW 

9.7 75 reviews
"A lovely visit. The staff were friendly and attentive and you can tell they treated my grandmother with the care, attention, and dignity…"   Read all 75 reviews
Location Type Care Home

Nestled within the popular area of Huyton, on the outskirts of Liverpool, Roby Lodge Care Home offers personalised residential dementia care to older people. Boasting a host of places in which to relax, socialise and practise hobbies, including a… Read more about Roby Lodge Care Home

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • 40 Rooms
Moss View Care Home

77 Page Moss Lane, Huyton, Liverpool L14 0JJ 

9.7 88 reviews
"On entering Moss View, I was extremly happy, pleased and relieved. The cleanliness, politeness and help of staff is next to none. When I…"   Read all 88 reviews
Location Type Care Home

Moss View care home, located in the the attractive, semi-rural town of Huyton, on the outskirts of Liverpool, offers personalised residential, nursing and residential dementia care to older people. The purpose-built home offers a range of single… Read more about Moss View Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • 78 Rooms
Roby House Care Centre

Tarbock Road, Huyton, Liverpool L36 5XW 

9.6 49 reviews
"My mum went to Roby House and the care, love + support that she and us a as a family have received has been overwhelming. When mum passed…"   Read all 49 reviews
Location Type Care Home

Roby House care home is conveniently located in the popular area of Huyton, just outside of Liverpool. The friendly and welcoming home has a variety of tastefully decorated en-suite bedrooms, as well as comfortable communal areas including a cinema.… Read more about Roby House Care Centre

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • 55 Rooms
Ash Court Care Home

Brookside Avenue, Knotty Ash, Liverpool L14 7NB 

9.6 47 reviews
"Can I just say a massive thank you to all staff involved in my nan's 90th birthday 9th September 2024. The staff went above and beyond yet…"   Read all 47 reviews
Location Type Care Home

Ash Court care home, located in the popular area of Knotty Ash, in the eastern outskirts of Liverpool, provides personalised residential and residential dementia care in a warm and welcoming atmosphere. The home prides itself on ensuring a friendly… Read more about Ash Court Care Home

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • 42 Rooms
Mersey Parks Care Home

99 Mill Street, Toxteth, Liverpool L8 5XW 

9.5 78 reviews
"My dad has only been here a fortnight and although health-wise I know he won't get any better, he seems more alert since being here and…"   Read all 78 reviews
Location Type Care Home

Nestled within a peaceful residential area of Toxteth, on the outskirts of Liverpool, Mersey Parks care home offers personalised residential, nursing and residential dementia care to older people. The friendly and welcoming care home has a host of… Read more about Mersey Parks Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • 150 Rooms
Broadoak Manor Care Home

Mulcrow Close, Parr, St Helens WA9 1HB 

9.4 72 reviews
"All the members including nurses, cleaners and carers, were very helpful and caring. Lovely atmosphere, and a lovely place for a loved one…"   Read all 72 reviews
Location Type Care Home

Located in a peaceful residential area of St Helens, Broadoak Manor offers personalised nursing and dementia care for older people. The dedicated and professional care team at Broadoak Manor care home design a comprehensive activity programme, supporting… Read more about Broadoak Manor Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • 120 Rooms
Larkhill Hall

236 Muirhead Avenue East, West Derby, Liverpool L11 1ER 

8.8 62 reviews
"My father has been a resident of Larkhill Hall for the past six years and is now receiving end of life care there. Every single member of…"   Read all 62 reviews
Location Type Care Home

Larkhill Hall in Liverpool offers high-quality residential care as well as specialised dementia care and respite care. The home has 66 bedrooms with ensuite shower facilities and staff provide person-centred care that is tailored around the individual.… Read more about Larkhill Hall

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • 66 Rooms

HC-One Reviews in Merseyside (846)

9.6
HC-One has a Group Review Score of 9.6 (9.604) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to HC-One must have a Review Score.

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Review of

Dale Park Care Home

from Joshua A (Grandson of Resident) published on 26 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Can I just take this time to thank you all for the care and compassion your staff gave my nan, and thank-you to her carers and all the staff that made me and my husband very welcome. You gave my nan dignity and showed love in her last days. Thank-you from the bottom of our hearts.

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Review of

Roby House Care Centre

from Julie D (Daughter of Resident) published on 20 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went to Roby House and the care, love + support that she and us a as a family have received has been overwhelming. When mum passed the staff were phenomenal. I would like you to post something to them to let them know that we are so grateful to them. From kitchen, laundry, nurses, healthcare
all have been fantastic and please recognise this and let them all know how special they are. Keep doing what there doing.

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Review of

Roby House Care Centre

from David M (Son of Resident) published on 19 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank all the stuff for the care and love they show my mum. I cannot fault any of the care she received and the compassion they showed towards us.
I would recommend Roby House to anyone in the future.

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Review of

Leighton Court Care Home

from Peter M (Son of Resident) published on 19 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding care in all respects.
My dad is very happy.
A huge weight off our minds.

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Review of

Roby House Care Centre

from S T (Daughter of Resident) published on 19 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is currently a resident at Roby House - Both my mother and the family have nothing but praise for the staff and the care provided here. There are numerous activities on a daily basis and residents are regularly asked what their interests are to make sure there's something for everyone, should
they wish to join in. Nothing is too much trouble. All residents and their families are treated with utmost respect. I can't praise this establishment enough. Thank you.

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Review of

Fazakerley House Care Home

from E T (Daughter of Resident) published on 10 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident at Fazakerley House for the last four months of her life and thoroughly enjoyed her time here. The staff are just wonderful. I really can't recommend the care home enough. The manager is fabulous. The environment is definitely a home away from home. Cheerful and friendly. I know
I keep saying this, but I can't thank you all enough for mum's care.

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Review of

Larkhill Hall

from Ian B (Son of Resident) published on 10 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and home and facilities are excellent.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Larkhill Hall

We'd like to take a moment to thank you for leaving such a wonderful review of our home. It means so much to our colleagues when they receive this level of praise; they work tirelessly throughout the year to deliver the kindest possible care to residents and hearing such fantastic feedback is really the icing on the cake to them!Thank you, once again, for your kind words.


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Review of

Fazakerley House Care Home

from P D (Son of Resident) published on 6 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fazakerley House has been a change of living for my mum aged 88/89. She suffers for Alzheimer/Dementia. She has settled in so well and me/wife can see 100% improvement in herself. She seems so content in herself were she is. All the staff keep it bright upbeat. Mum likes the food in general we/all are
very pleased with Fazakerley House. Such a calm atmosphere for all residents.

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Review of

Leighton Court Care Home

from M H (Wife of Resident) published on 5 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Leighton Court for three months. He has settled in ok my husband has some challenging needs and the carers treat him with dignity and kindness. The nurses in charge listen to you if you have any concerns eg. medication. The food is all homemade really tasty. The laundry comes
back lovely and fresh. The rooms are cleaned daily and are nice. There are activities every day. As a family we are happy we chose this home.

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Review of

Leighton Court Care Home

from Jayne H (Daughter of Resident) published on 5 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a resident for nearly 3 months. He has settled in really well. The carers are very caring and look after him very well. My dads needs are very complex and his needs are met to a high standard.

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Review of

Broadoak Manor Care Home

from Sylvia O (Sister of Resident) published on 26 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the members including nurses, cleaners and carers, were very helpful and caring. Lovely atmosphere, and a lovely place for a loved one to stay in. Thank you.

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Review of

Moss View Care Home

from F L (Daughter of Resident) published on 25 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am thankful for the care my mum is getting at Moss View. Leisure activites generate happiness and social interaction. For instance, at the end of January 2025, the nursing home was beautifully decorated to celebrate the Lunar New Year. Residents watched a fireworks display on TV, listened to traditional
folk songs and had Asian cuisine. The lion dance performance by the staff was really amazing. Residents and their relatives greeted each other in a joyous atmosphere and had a cultural exchange happily. The efforts paid by the staff are highly appreciated.

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Review of

Mersey Parks Care Home

from Kelly M (Daughter of Resident) published on 21 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has only been here a fortnight and although health-wise I know he won't get any better, he seems more alert since being here and able to speak more than he could in hospital. He is also eating a little bit and drinking with assistance, which he wasn't doing previously. I'm normally able to find
fault in everything, I do love a good moan but I honestly can't fault this place so far. Every member of staff I have spoken to has been lovely and the whole place feels like a big family. Despite my dad's needs, everyone still speaks to him with so much respect and they always make sure he's ok. I believe they genuinely do care about the residents, rather than it just being a job and I would happily recommend this place to anyone. I doubt I'll ever be able to thank the staff enough for their compassion and patience. When I visit my dad, I leave knowing he's not alone and he is safe, comfortable and well looked after. As a daughter, I couldn't ask for more than that.

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Review of

Broadoak Manor Care Home

from A J (Relative of Resident) published on 21 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

Most staff and residents looked dirty, with dirty uniforms. Toilet paper on toilet floors and passageways. Incontinence pads left on the floor of rooms and also left beside sink. One pad found under resident's pillow! Activities are television 24/7 or armchair exercises. Communication poor between resident's
family and themselves, to the point of non-existant. Carers appear to sit around dining tables talking rather than talking to residents or actively doing duties.

Reply from HC-One Limited, Administrator at Broadoak Manor Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. We have also responded to your Google review and your relative's review. We apologise you had concerns around cleanliness, we have discussed this with our housekeeping teams. We reviewed all our staffs' uniforms on site and did not find any colleagues wearing dirty uniforms, but we will continue to monitor this. The unit discussed is managed with the local hospital for residents who stay for a very short time; this unit does have activity staff who focus on activities such as exercises, quizzes and bingo. Our activity team plan a range of activities on our core units such as days out, singers and theatres, however we are unable to plan as such for this unit as most residents would be discharged by the time of the activity. Check out our Facebook page to see all our activities across site.


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Review of

Broadoak Manor Care Home

from S R (Cousin of Resident) published on 21 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

Poor communication between myself and staff looking after relative. Social services extremely poor. Bedroom not cleaned properly. No attempt made to ensure my relative received her own clothing from the laundry, even though all clothing was named and with the room number.

Reply from HC-One Limited, Administrator at Broadoak Manor Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. We are sorry you had concerns about your relatives stay on our step-down unit used in conjunction with the local hospital to help relieve pressure on acute beds. As discussed, social services must move people to suitable placements as quickly and safely as possible, to ensure beds are available for those who need them the most. We apologise you did not find the bedroom to a good standard and had issues with laundry, we have raised this with our housekeeping lead and team. We have also addressed your concerns raised via letter.


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Review of

Mersey Parks Care Home

from S S (Daughter of Resident) published on 20 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Too many managerial swaps and they take a lot of holidays.
Poor hygiene care for residents. Staff not professional in bedside manners.
No contact with residents unless medication, food or change. Animals, not every patient likes animals and they run free.
No menu for patients, same thing, repetitive.
If
complain hostile staff.
End-of-life was told to clear the room and mother was still lying there. Unforgivable.
Unfortunate experience for the resident and family.

Reply from HC-One Limited, Administrator at Mersey Parks Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Unfortunately, in this instance, the feedback is vague and does not provide us with sufficient information to investigate your concerns. We therefore kindly ask that you contact our Home Manager so we can explore in further detail.


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Review of

Kirkby House Care Home

from N W (Daughter of Resident) published on 3 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On researching care homes I read each review for Kirkby House and came across one that began - ''if you're in the awful, heartbreaking position where you have to find a care home for your loved one, you can rest assured that Kirkby House is a fantastic place for them.'' - I was in that exact predicament
I had done various 'care home tours'' - I arrived 'un announced' which was not a problem (this was a big decision, involving 'my mum') I noticed immediately how clean it was, the residents looked cheerful, happy and content, a food menu on display to view what had/would be eaten, various daytime activities, numerous visiting areas to visit in, access to an outside maintained secure garden - my mum loved being outside in the garden at her home. The atmosphere was that day and still is to date lovely, friendly, and welcoming. (Christmas was beautiful/special) Every member of staff is outstanding, going above and beyond with care and love. I can honestly say that Kirkby House is the best.

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Review of

Fazakerley House Care Home

from Lesley H (Daughter of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad passed away recently in the local hospital, age 92. Up until then he had resided at Fazakerly House. I cannot praise them all highly enough. The girls who cared for him were absolutely wonderful, they could not do enough for him. He was much loved by the staff there. He had a lovely ensuite
room, he called it his holiday apartment. He was always warm and comfortable. If he needed access to a GP or nurse they were always quick to visit him. My brother, sister and myself are so grateful to the wonderful team and just wanted to thank them so much for the excellent care they showed my dad.


Also a special mention to the cleaners, who kept Fazakerley house so clean. Never were there any unpleasant smells that sometime occur in homes. Finally to the team who were simply marvellous and I cannot thank them enough


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Review of

Moss View Care Home

from S F (Goddaughter of Resident) published on 30 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On entering Moss View, I was extremly happy, pleased and relieved. The cleanliness, politeness and help of staff is next to none. When I arrive on occasion they have sing-alongs and guess who the celebrate is, it's so uplifting to see everyone joining in, including myself and other relatives. They have
a birthday board on the wall of patients whose bday to is with a photo of when they were younger until now, it is so nice. I actually walked out saying to my daughter if I ever need a home put me there.

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Review of

Kirkby House Care Home

from L W (Daughter of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Prior to my mum going to Kirkby House her dementia had progressed resulting in her decline, her personal care, eating, taking plenty of fluids, and getting lost outside had become much worse.
We sat down with Mum expressing our concerns for her safety and asked if she would like to go and visit Kirkby
House, we did this for a week or so while getting support from mums social worker, thankfully mum had agreed she would like to go and live at Kirkby House (this was during September 2024).
It is now 4 months on and Mum is doing amazingly, all her needs are met, and mum is safe and settled at Kirkby House.
The family cannot thank the staff enough for the amazing work that they provide for Mum, all her dietary needs are met, and mum is provided with everything at the home while the family still maintains some normality for Mum in the outside world, she can still do the things she wants outside the only difference is family members will take mum out and then bring her back to the home.
Thank you.

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Awards / Recognitions (6)

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HC-One in Bedfordshire HC-One in Buckinghamshire HC-One in Cheshire HC-One in Cleveland & Teesside HC-One in Cumbria HC-One in Derbyshire HC-One in Devon HC-One in Dorset HC-One in Durham HC-One in East Riding of Yorkshire HC-One in East Sussex HC-One in Essex HC-One in Gloucestershire HC-One in Greater Manchester HC-One in Hampshire HC-One in Hertfordshire HC-One in Lancashire HC-One in Leicestershire HC-One in Lincolnshire HC-One in London HC-One in Merseyside HC-One in North East Lincolnshire HC-One in North Lincolnshire HC-One in North Yorkshire HC-One in Northamptonshire HC-One in Northumberland HC-One in Nottinghamshire HC-One in Oxfordshire HC-One in Shropshire HC-One in South Yorkshire HC-One in Staffordshire HC-One in Surrey HC-One in Tyne & Wear HC-One in Warwickshire HC-One in West Midlands HC-One in West Sussex HC-One in West Yorkshire HC-One in Wiltshire HC-One in Worcestershire HC-One in Aberdeenshire HC-One in Angus HC-One in Ayrshire HC-One in City of Edinburgh HC-One in Clackmannanshire HC-One in Dunbartonshire HC-One in East Lothian HC-One in Falkirk HC-One in Fife HC-One in Glasgow City HC-One in Highland HC-One in Inverclyde HC-One in Lanarkshire HC-One in Midlothian HC-One in Perth & Kinross HC-One in Renfrewshire HC-One in Stirling HC-One in West Lothian HC-One in Western Isles (Eilean Siar) HC-One in Bridgend HC-One in Caerphilly HC-One in Cardiff HC-One in Carmarthenshire HC-One in Merthyr Tydfil HC-One in Neath - Port Talbot HC-One in Rhondda, Cynon, Taff HC-One in Swansea

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