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Care Homes Owned by HC-One - The Kind Care Company

9.6 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by HC-One - The Kind Care Company

Only the locations & reviews in Midlothian for HC-One are showing below.

View the details of all 282 locations (with 24907 reviews) owned by HC-One

HC-One Locations in Midlothian (1)

 

1 Care Home owned by HC-One in Midlothian

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Springfield Bank Care Home

36-38 Cockpen Crescent, Bonnyrigg EH19 3PN 

9.5 68 reviews
"Lovely person, understanding person to me and all the staff are great and making sure my gran needs all she needs. The new room my gran's…"   Read all 68 reviews
Location Type Care Home

Springfield Bank Care Home, situated in the popular town of Bonnyrigg, supports older people to lead their best lives with personalised nursing and nursing dementia care. The lovely home offers many facilities for residents to enjoy such as on-site… Read more about Springfield Bank Care Home

  • Care Provided
  • Nursing
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • Younger Adults
  • 70 Rooms

HC-One Reviews in Midlothian (68)

9.6
HC-One has a Group Review Score of 9.6 (9.609) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to HC-One must have a Review Score.

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Review of

Springfield Bank Care Home

from L C (Son of Resident) published on 14 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Nice home but at weekends not enough staff as everytime I visit on a Sunday there is sometimes no one up at entrance to look after residents and no one would know if there was a fall till later which is not good enough. Also think the residents would be better engaged with more activity as there seems
to be very little at the moment.

Reply from HC-One Limited, Administrator at Springfield Bank Care Home

Thank you for your feedback, to support continued growth of the service we will ensure that staffing is at appropriate levels, and review the Wellbeing Co-ordinator's weekly planners to maximise the engagement for all of our residents.


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Review of

Springfield Bank Care Home

from N D (Grandson of Resident) published on 19 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely person, understanding person to me and all the staff are great and making sure my gran needs all she needs. The new room my gran's in is great and she loves the activities.

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Review of

Springfield Bank Care Home

from G S (Grandson of Resident) published on 30 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always visible, interacting with residents. Good range of activities, encouraging staff and residents to participate. Always offering residents refreshments and snacks. The staff are always very approachable. Very helpful getting new residents (my gran) settled in and integrated into the
care home.

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Review of

Springfield Bank Care Home

from K F (Son of Resident) published on 9 July 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Springfield Bank is absolutely amazing! They truly go the extra mile for my Dad and all the residents there. I can't express enough gratitude for their continuous hard work, often without receiving the acknowledgement they truly deserve. It's a huge relief for us to leave, knowing that he
is receiving top-notch care! Thank you immensely to all the staff at Springfield Bank!

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Review of

Springfield Bank Care Home

from D C (Husband of Resident) published on 8 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are excellent and made her time there so good and happy.

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Review of

Springfield Bank Care Home

from J L (Resident) published on 24 April 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the care to be excellent. My humble abode, however, they need to exercise some restraint. My room was a bit of a muddle but I knew where everything was. I had taken the time to take the lids off of boxes, tins etc. before I knew it, some of the boxes had been torn up. I have a bookcase, I have
access to the bank when it is available and hopefully a social worker, they seem reliable.

Reply from Clare Sheehan, Careline Advisor at Springfield Bank Care Home

Thank you for your review of Springfield Bank Care Home, we appreciate all the positive feedback. We are sorry to hear you are having issues with items being damaged. Please contact the Home Manager to discuss who will be happy to help resolve the issues.


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Review of

Springfield Bank Care Home

from Elaine C (Niece of Resident) published on 25 January 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit Springfield Bank regularly and have always found my visit to be a pleasurable and positive one. The environment is clean and tidy. The staff are very friendly and always treat the residents with respect.
My auntie is well looked after and tells me she loves it there.

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Review of

Springfield Bank Care Home

from Fiona L (Daughter of Resident) published on 29 November 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel my dad has been well supported, his needs are met and staff are keen to help and I have found staff approachable, they listen and great communication. One nurse in particular has been attentive, so have two other specific staff members. Another specific staff member is available to listen and
so is the new nurse (department leader that was bank staff). She chats and updates us. I am pleased we chose here.

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Review of

Springfield Bank Care Home

from Marlene J (Sister-in-law of Resident) published on 12 October 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always felt very welcomed when visiting my sister-in-law. The staff are very attentive to her needs.

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Review of

Springfield Bank Care Home

from J C (Daughter-in-law of Resident) published on 25 May 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel that there has been an improvement in the care home in the past six months. I requested a more personal approach for the residents and this has been implemented by laminating on all doors with some personnel details and information of interest to staff who may be new or bank. One area which could
be improved would be an electronic air deodoriser which would help mask the many odours from a large group of people. These are common in hotels and public toilets.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Springfield Bank Care Home

Thank you for the positive feedback about Springfield Bank and we are always happy to hear suggestions on how we can improve.


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Review of

Springfield Bank Care Home

from Glenn S (Husband of Resident) published on 22 May 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife came from the hospital to Springfield Bank. From day one and every day thereafter, the care and nursing were excellent. We had no complaints whatsoever. Each member of staff had great care and compassion. I would recommend Springfield Bank to anyone! My wife was in the right place to get the
best care.

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Review of

Springfield Bank Care Home

from Graham M (Son of Resident) published on 10 May 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was at Springfield Bank since September 2022, together with my dad. Mum has recently passed away, with Dad not long to go.
I am struggling to put into words the love, kindness, compassion and dignity my parents have enjoyed from all the team at Springfield Bank.
The management team are excellent
- very experienced, with a lovely manner yet very efficient.
The nursing and care staff are just lovely, always smiling and ever helpful.
Though my parents preferred their own company at times, there was always lots going on for them and the other residents to enjoy, including parties, day trips and movie nights.
My dad has always enjoyed his food, and the fare on offer at Springfield Bank is excellent.
I feel like I sound a bit like an advert here!
My dad is in his final hours, and I'm just so so glad he's here getting the love and care that he is at Springfield Bank.

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Review of

Springfield Bank Care Home

from Val A (Resident) published on 28 February 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are both friendly and caring and do their best to fulfil all my needs. The room is always clean and again all the staff, including maintenance and cleaning, are great. I can ask for anything, I am very happy staying here and have been welcomed and well looked after since my arrival. All staff
and management are kind and will always check on me.

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Review of

Springfield Bank Care Home

from Dawn E (Daughter of Resident) published on 13 January 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Initially, I wasn't keen on my father moving to Springfield Bank after reading reviews and reports. However, the care he was given in Dalhousie was with kindness and respect. He was well looked after, and I was well-updated on his day-to-day life when I couldn't visit. I felt that the care, nursing
and activities staff all genuinely cared and did their best to make Dad happy in his last months. I will always be very thankful for this.

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Review of

Springfield Bank Care Home

from C A (Wife of Resident) published on 5 January 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Nice and helpful staff, everyone does do their best. A happy and relaxed place.

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Review of

Springfield Bank Care Home

from Pauline M (Daughter of Resident) published on 3 January 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely staff, always very helpful. I feel my parents are well looked after and I don't need to worry about them. There's plenty of activities to do and lots going on. Both my parents seem happy and involved. I pop in at various times and it's never a problem. The staff know my parents well and my parents
like the staff and interaction. The food looks yummy too!

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Review of

Springfield Bank Care Home

from Bernard V (Brother of Resident) published on 11 August 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Residents are clean and tidy.
There is ongoing entertainment.
Meals are regular and good.

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Review of

Springfield Bank Care Home

from Margaret T (Daughter of Resident) published on 1 June 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum turned 100 a few days ago and we had a small family get together to celebrate with her. I was overwhelmed with the amount of effort and preparation gone into by the Manager, Deputy Manager, Activity co-ordinator and other staff members to make this a memorable time for her. The room was decorated
with banners and balloons and a finger buffet was supplied. I cannot put into words how much I appreciate everything the staff did, and continue to do, to ensure mum is well taken care of. They go the extra mile for their residents. Nothing is too much trouble.. Springfield Bank Care Home in my opinion is an excellent Care Home.

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Review of

Springfield Bank Care Home

from Catherine T (Wife of Resident) published on 13 May 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When I was working, I was a care assistant working between care homes and agencies, and I have experienced many types of homes, and I can quite easily say Springfield Bank, in my opinion, rates very highly against most of them. My husband likes the staff, and they treat him well. I also get treated
with respect. It was a shock when he had to come in for care, but no matter when I phone or ask about him, they take time to talk to me and reassure me that he is fine.

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Review of

Springfield Bank Care Home

from Andrew S (Son-in-law of Resident) published on 14 April 2022

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great nursing team. Promotes individuality and independent living. Would highly recommend this home. Really supports my mother-in-law. Very friendly and approachable staff.

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Awards / Recognitions (6)

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HC-One in Bedfordshire HC-One in Buckinghamshire HC-One in Cheshire HC-One in Cleveland & Teesside HC-One in Cumbria HC-One in Derbyshire HC-One in Devon HC-One in Dorset HC-One in Durham HC-One in East Riding of Yorkshire HC-One in East Sussex HC-One in Essex HC-One in Gloucestershire HC-One in Greater Manchester HC-One in Hampshire HC-One in Hertfordshire HC-One in Lancashire HC-One in Leicestershire HC-One in Lincolnshire HC-One in London HC-One in Merseyside HC-One in North East Lincolnshire HC-One in North Lincolnshire HC-One in North Yorkshire HC-One in Northamptonshire HC-One in Northumberland HC-One in Nottinghamshire HC-One in Oxfordshire HC-One in Shropshire HC-One in South Yorkshire HC-One in Staffordshire HC-One in Surrey HC-One in Tyne & Wear HC-One in Warwickshire HC-One in West Midlands HC-One in West Sussex HC-One in West Yorkshire HC-One in Wiltshire HC-One in Worcestershire HC-One in Aberdeenshire HC-One in Angus HC-One in Ayrshire HC-One in City of Edinburgh HC-One in Clackmannanshire HC-One in Dunbartonshire HC-One in East Lothian HC-One in Falkirk HC-One in Fife HC-One in Glasgow City HC-One in Inverclyde HC-One in Lanarkshire HC-One in Midlothian HC-One in Perth & Kinross HC-One in Renfrewshire HC-One in Stirling HC-One in West Lothian HC-One in Western Isles (Eilean Siar) HC-One in Bridgend HC-One in Caerphilly HC-One in Cardiff HC-One in Carmarthenshire HC-One in Merthyr Tydfil HC-One in Neath - Port Talbot HC-One in Rhondda, Cynon, Taff HC-One in Swansea

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