HC-One in Neath - Port Talbot | 2 Care Homes

Review of
Plas Cwm Carw Care Home
from S D (Sister of Resident) published on 21 March 2025

Submitted via Postal Card • Report

Overall Experience

My experience of Plas Cwm is that I am made to feel welcome when I visit staff from management down to housekeeping are very friendly my brother has only been there since August but has settled well and gets on with all the staff (many of which he calls his friends). Activities are amazing and singers

interact with the residents. Staff work hard on a daily basis, especially with entertainment and involves all residents, getting up to dance with them if residents choose to do so.

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Review of
Plas Cwm Carw Care Home
from L M (Daughter of Resident) published on 20 March 2025

Submitted via Postal Card • Report

Overall Experience

Overall I am very satisfied with the care my mother is receiving I have sometimes noticed lack of communication due to staff changing so much. The laundry service leaves much to be desired- My mums clothes etc- are all labelled with embroidered name tags that are very securely sewn on- yet the clothes

seem to get lost and often other peoples clothes are in her wardrobe- also my mams hearing aids have gone through the wash twice- as pockets are not checked! Also clothes are not sorted before being washed. Most of my mothers "white" underwear is now dirty grey and some missing.

Reply from HC-One Limited, Administrator at Plas Cwm Carw Care Home

Thank you for your feedback. We are pleased to hear that you are overall satisfied with the care provided at our home. We have been actively working on staff deployment to ensure greater consistency within our communities. We are very sorry to hear about your concerns regarding your mum's clothing. Unfortunately, high temperature washes can sometimes affect the colour of whites, but we are exploring alternative solutions to maintain their quality. Additionally, we are working hard to implement a more robust labelling system to minimise the risk of clothing going missing. We have also reinforced communication with our laundry team to ensure extra care is taken when returning residents' clothing. Staff are reminded to check pockets carefully, we will continue to ensure that important items such as hearing aids are handled appropriately and not going through the wash. Thank you for bringing this to our attention.

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Review of
Cwrt-Clwydi-Gwyn Care Home
from J D (Partner of Resident) published on 6 March 2025

Submitted via Postal Card • Report

Overall Experience

All staff have made my partner very welcome and helped her to settle into the home and nothing is to much trouble in helping her they go out of their way to make sure that she is happy

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Review of
Plas Cwm Carw Care Home
from Darren B (Son of Resident) published on 24 January 2025

Submitted via Postal Card • Report

Overall Experience

From day one, since my mother went into care, the staff have been absolutely brilliant. Very caring, very professional, top marks.

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Review of
Plas Cwm Carw Care Home
from Allison D (Niece of Resident) published on 24 January 2025

Submitted via Postal Card • Report

Overall Experience

My uncle has settled in very well and the staff have welcomed him from the start. Staff go above and beyond in their job roles.
They work really hard providing activities for the residents and always get them involved if the residents choose to do so.

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Review of
Plas Cwm Carw Care Home
from Barbara J (Sister of Resident) published on 16 December 2024

Submitted via Postal Card • Report

Overall Experience

I am so pleased with how the staff have made him feel welcome and how well he has settled in after only being here for a short space of time.

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Review of
Cwrt-Clwydi-Gwyn Care Home
from Linda T (Friend of Resident) published on 13 December 2024

Submitted via Postal Card • Report

Overall Experience

My friend moved in 11th November 2024.
I can't thank the manager and all the staff for what they do. It has been a trying time since my friend moved in but everyone has been amazing, food is great, I have had some myself. Homely feel throughout the home. Staff are always checking on my friend and

also checking that I am ok too. They all get me involved in everything that is going on, we have been doing the decorations on the trees for Christmas.
I feel he is being well looked after and I am very happy he is here, and me too.

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Review of
Cwrt-Clwydi-Gwyn Care Home
from Maureen J (Resident) published on 13 December 2024

Submitted via Postal Card • Report

Overall Experience

On the 2nd September 2024, after a fall at my home on the weekend, medical and social assistance provided. I had rung Cwrt-Clwydi-Gwyn Care Home querying vacancies. The manager informed me of one and with confirmation from my surgery that I could walk (with an aid) and telephone reassurance, good! The

manager and assistant called to assess me on 6th September and after a thorough check informed me of physio and all fabulous. Staff exemplary.

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Review of
Cwrt-Clwydi-Gwyn Care Home
from A H (Granddaughter of Resident) published on 1 July 2024

Submitted via Postal Card • Report

Overall Experience

I feel that my Nan is looked after well and I have a great relationship with the caregivers.

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Review of
Cwrt-Clwydi-Gwyn Care Home
from M T (Resident) published on 28 June 2024

Submitted via Postal Card • Report

Overall Experience

I am a resident living here.
I love it, the people I live with are lovely.
The people who look after us are lovely.
The food is very nice. I like walking in the gardens.

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Review of
Plas Cwm Carw Care Home
from Janice M (Daughter of Resident) published on 20 June 2024

Submitted via Website • Report

Overall Experience

My mum was moved here from another home, well I'm so happy because I see my mum so much happier, she loves it here. The staff go above and beyond for the residents nothing is too much for them, there is a lovely garden, and lots of activities, and the rooms are beautiful with en suite toilets. I love

the fact that they hold meetings every few months just to keep up to date with the family. When I take my mum out, after a couple of hours she asks to go back, so that to me means she feels safe and it's her safe space, cannot fault this home.

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Review of
Plas Cwm Carw Care Home
from L J (Wife of Resident) published on 11 June 2024

Submitted via Postal Card • Report

Overall Experience

My husband is not an easy man because of his dementia. Plas Cwm has managed him and his condition very well, he is always clean and tidy and has been offered food even if he will not eat it. His dementia can make him very challenging but he has received nothing but kindness at this home.

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Review of
Plas Cwm Carw Care Home
from G W (Husband of Resident) published on 7 June 2024

Submitted via Postal Card • Report

Overall Experience

My wife moved to Plas Cwm from another care home about a fortnight ago. The previous staff and home were very good but I feel much happier in this establishment. The staff are very obliging and there is a homely feeling at the home. The security is so good.

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Review of
Cwrt-Clwydi-Gwyn Care Home
from J H (Daughter-in-law of Resident) published on 28 May 2024

Submitted via Postal Card • Report

Overall Experience

We can't speak highly enough of Cwrt-Clwydi-Gwyn. Everything was of a very high standard and the home environment was warm, welcoming, and supportive, as well as decorated and maintained to a very high standard. Every member of staff under the excellent management ladies gives 100% all of the time and

we commend each and every one of them. A superb home. Thank you from all of the family.

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Review of
Cwrt-Clwydi-Gwyn Care Home
from D J (Daughter of Resident) published on 10 May 2024

Submitted via Website • Report

Overall Experience

My mother has been in the care home for 2 1/2 years. She is happy here and the carers treat her so well. It is home from home. I cannot fault it. Nothing pleases me more than seeing my mother so content, whilst feeling safe and happy.

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Review of
Cwrt-Clwydi-Gwyn Care Home
from Ivene B (Daughter of Resident) published on 11 April 2024

Submitted via Website • Report

Overall Experience

My mother was in the care of this facility for just under a year before she sadly passed away (due to ill health). The care/compassion shown by every member of the care home was second to none. We were kept informed regarding anything to do with her care and if we had any queries they were always answered

with as much information as they had to share with us. All the staff in the care home were also very welcoming to us as a family and cared for our mother with dignity and respect. As a family, it is always a hard decision to make when deciding on a care home but I can honestly say we definitely made the right choice. All is left to say is thank you to the whole team for making our mother as comfortable as you could in her last few months.

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Review of
Plas Cwm Carw Care Home
from Carole B (Daughter-in-law of Resident) published on 4 April 2024

Submitted via Postal Card • Report

Overall Experience

We moved my mother-in-law here last July 2023. The care she receives here is amazing, nothing is too much problem, the staff cannot do enough for my mother-in-law even though, due to her condition, she is hard to look after.

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Review of
Plas Cwm Carw Care Home
from Angie R (Stepdaughter of Resident) published on 4 April 2024

Submitted via Postal Card • Report

Overall Experience

Always welcomed by all the staff and management. Dad's quite happy and loved the staff chatting with him (even though he can barely hear). Can be grumpy sometimes and and refuses to join in things but that's just him.

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Review of
Cwrt-Clwydi-Gwyn Care Home
from Ursula M (Daughter of Resident) published on 13 February 2024

Submitted via Postal Card • Report

Overall Experience

I am so happy my mother is in the care of this home. I know she is being looked after and cared for, it has been eighteen months she has been there. The staff and management are excellent and tell me how she is, using the phone and updating me when anything is needed.

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Review of
Plas Cwm Carw Care Home
from Melonie J (Niece of Resident) published on 3 January 2024

Submitted via Website • Report

Overall Experience

Mum and I would love to thank all the staff at Plas Cwm Carw for all the care and support they have provided and continue to provide for my auntie, she is safe and doing very well as she was quite poorly this year and the staff were very informative and got her seen straight away by the hospital resulting

in her now being well again. Can't thank them enough for the care and support which is always given.
The moving around was a worrying time but it all went very smoothly and my auntie took to it very well. My concerns were treated with respect and I was listened to. The staff have been very supportive, all the way through.
We are coming to the end of another year and the staff throughout these difficult times have been very busy, but always put residents' priority first.
I would like to wish all staff a very Merry Christmas and a happy New Year to come.
Thank you so much for your ongoing support and for looking after my beautiful auntie.

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Care Homes Owned by HC-One - The Kind Care Company

HC-One Locations in Neath - Port Talbot (2)

HC-One Reviews in Neath - Port Talbot (140)

Plas Cwm Carw Care Home

Plas Cwm Carw Care Home

Cwrt-Clwydi-Gwyn Care Home

Plas Cwm Carw Care Home

Plas Cwm Carw Care Home

Plas Cwm Carw Care Home

Cwrt-Clwydi-Gwyn Care Home

Cwrt-Clwydi-Gwyn Care Home

Cwrt-Clwydi-Gwyn Care Home

Cwrt-Clwydi-Gwyn Care Home

Plas Cwm Carw Care Home

Plas Cwm Carw Care Home

Plas Cwm Carw Care Home

Cwrt-Clwydi-Gwyn Care Home

Cwrt-Clwydi-Gwyn Care Home

Cwrt-Clwydi-Gwyn Care Home

Plas Cwm Carw Care Home

Plas Cwm Carw Care Home

Cwrt-Clwydi-Gwyn Care Home

Plas Cwm Carw Care Home

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