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Care Homes Owned by HC-One - The Kind Care Company

9.6 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by HC-One - The Kind Care Company

Only the locations & reviews in North Lincolnshire for HC-One are showing below.

View the details of all 282 locations (with 24907 reviews) owned by HC-One

HC-One Locations in North Lincolnshire (1)

 

1 Care Home owned by HC-One in North Lincolnshire

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Bridgewater Park Care Home

Bridgewater Road, Scunthorpe DN17 1SN 

9.4 112 reviews
"My mum moved into the dementia section at Bridgewater Park over a year ago, it has been heartbreaking to watch her condition deteriate, but…"   Read all 112 reviews
Location Type Care Home

Bridgewater Park Care Home, situated in a quiet residential area of Scunthorpe, offers high quality care and support in a home-from-home setting. Specialising in personalised residential, residential dementia and nursing care for older people, the… Read more about Bridgewater Park Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Younger Adults
  • 63 Rooms

HC-One Reviews in North Lincolnshire (112)

9.6
HC-One has a Group Review Score of 9.6 (9.609) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to HC-One must have a Review Score.

Overall Experience

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Review of

Bridgewater Park Care Home

from S A (Son of Resident) published on 7 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Throughout Mum's 14 month stay at Bridgewater - initially on the dementia side, then in palliative care for the final 2 weeks, she was in very good hands.
We felt sure at all times that she was safe, comfortable, and treated with respect and dignity.
All staff were kind and helpful.
Our thanks go
to the wonderful team at Bridgewater.

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Review of

Bridgewater Park Care Home

from Paul A (Son of Resident) published on 7 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into the dementia section at Bridgewater Park over a year ago, it has been heartbreaking to watch her condition deteriate, but at the same receiving the best possible care from all of the staff.
Thank you Bridgewater Park.

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Review of

Bridgewater Park Care Home

from Paula L (Daughter of Resident) published on 17 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Bridgewater Park Care Home for over eighteen months. Thank God she's so happy, they take extremely good care of her, all the staff from the nurses, cleaners, carers, laundry staff and kitchen staff, everyone. They are like her second family and mine, so thoughtful, caring and considerate,
nothing is too much.
Any time my mum has been poorly they have been straight on the phone to ask advice from her doctor and any small issues are dealt with immediately. I go every day, near enough, to see my mum and chat with all the staff, great bunch, and they always pop in to have a chat with my mum if I don't go.
I have realised from all this time what a great job all the staff do, even though understaffed at times, no resident goes without and my mum loves the food and especially all the delicious puddings.
I would just like to thank everyone for making my mum's life worth living and don't get me wrong, she can be a bit of a diva sometimes as we all know.

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Review of

Bridgewater Park Care Home

from S D (Daughter of Resident) published on 17 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Staff taking long time to answer calls when buzzed. Mum left in soiled nappies for long periods. Room not always cleaned daily. Have had to ask for toilet to be cleaned and bin to be emptied on more than one occasion. Not enough nursing staff over weekends. One nurse for all the patients on Mum's side
of the home is not good enough. Mum left in pain for long periods before any pain relief administered.

Reply from Clare Sheehan, Careline Advisor at Bridgewater Park Care Home

Thank you for leaving this review. Please be assured that we take all feedback seriously and view feedback as an opportunity to learn and improve. We are in communication with you directly and we are looking into your concerns.


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Review of

Bridgewater Park Care Home

from J B (Sister of Resident) published on 14 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

He was very well cared for. I am happy with the care he received.

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Review of

Bridgewater Park Care Home

from C M (Sister of Resident) published on 11 December 2024

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Took my brother in without any assessment. Substandard care from the start. Unable to meet his personal care needs, he went without a proper wash for over 6 months causing the most horrific pressure sore!. Alarms from rooms are turned to silent and staff cherry pick which residents they help! Residents
left soiled or hanging from beds, their shouts for help blatantly ignored! Personal belongings stolen! Such a shame because this home does have some amazing staff that go above and beyond but it seems it's easier to get rid of a resident than deal with staff who fail to provide the level of care this facility claims to provide!
I would warn anyone thinking about sending a loved one here to think again; it needs an independent inspection and the dishonest staff removing or just shutting down.

Reply from Clare Sheehan, Careline Advisor at Bridgewater Park Care Home

Thank you for taking the time to share your feedback. We are truly sorry to hear about your experience and want to assure you that we take your concerns very seriously. At HC-One, we are committed to providing the kindest care. We would like to invite you to the home so we can discuss your concerns further in person. Your feedback is invaluable to us, and we will thoroughly investigate the issues you have raised to ensure that any necessary lessons are learnt. Please do not hesitate to contact us directly to arrange a time to meet. We would greatly appreciate the opportunity to address your concerns and work together towards a resolution.


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Review of

Bridgewater Park Care Home

from D E (Daughter of Resident) published on 25 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am one of three daughters. Our mother was in Bridgewater Park Care Home for three months. Each day, one of us was with her from lunch through to tea time and sometimes beyond. We got to know many of the staff. All of whom treated our lovely Mum with kindness, respect, care and gentleness.
Was everything
perfect all of the time - no. Would I bring another treasured relative to be nursed her - absolutely, yes!
One nurse was truly exceptional but all the staff deserve recognition for the devotion they show.
We sincerely thank you!

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Review of

Bridgewater Park Care Home

from A T (Daughter of Resident) published on 23 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment we went in, everyone always said hello, not one member of staff just walked by without saying hello. Alwats extremely helpful, and nothing too much trouble.
Cares made time to talk to my mum and never just did their job, but went out of their way to be friendly and help my mum.
Pleasant
surroundings.

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Review of

Bridgewater Park Care Home

from Simon H (Son of Resident) published on 16 July 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot rate this care home more than enough. They went above and beyond for my father. The staff all were very welcoming to my father when he arrived. They met his needs of being a vegan. He made so many good friends in the last part of his life!

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Review of

Bridgewater Park Care Home

from Jeannie S (Wife of Resident) published on 3 May 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We can not speak highly enough about the care my husband received in the short time he stayed at Bridgewater. The staff were kind and caring and so lovely to my him and to us. They went above and beyond to make sure he was looked after. Thank you to everyone who looked after him so well. We are grateful
for the love shown to the family as well.

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Review of

Bridgewater Park Care Home

from A A (Daughter of Resident) published on 6 March 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff here are second to none and cared for my father until he recently passed. Nothing was ever too much for them and they treated him with utmost care and respect. They were empathetic to the family and my father told us he liked it there. Their food was lovely and the staff and manager have been
just like close family to us. Thank you and keep doing what you are doing because you are making a difference to people's lives.

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Review of

Bridgewater Park Care Home

from D H (Daughter of Resident) published on 15 February 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My beautiful father came as a resident to Bridgewater Park Care Home after his unfortunate Stroke.
The staff, from the beginning of him arriving to the end of his life (two and a half years after), were nothing short of amazing. Their care, consideration, communication, compassion, understanding, empathy
and love for him and for us, as a family, have been more than 10 out 10.
We wanted a 'home from home' and this home more than delivered.
His choices and preferences were always respected.
He had a lovely, bright and spacious room and clean.
The meals were well thought out and good quality.
We would highly recommend this home as the best of care choices in Scunthorpe.
We, as a family, are so grateful and my father would have also agreed.
Thank you to the manager and everyone else, keep on doing an amazing job and putting smiles on the faces of the residents. We will miss you all.

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Review of

Bridgewater Park Care Home

from Andrea H (Daughter of Resident) published on 15 February 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot speak highly enough of Bridgewater Park Care Home.
My mum, sadly, was not with them for long before sadly passing away. But in the short time she was with them, her care was exemplary, they treated her with care, dignity and kindness from her first day there to her last. The carers and nurses
were excellent and very professional.
I would not hesitate to recommend Bridgewater to anyone facing the difficult decision of having to place a loved one in care.

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Review of

Bridgewater Park Care Home

from Geoff C (Son of Resident) published on 4 January 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Bridgewater Park Care Home for almost two years. She has dementia. All the staff do a very difficult job with the care and dignity that the elderly deserve. I can't talk highly enough of the staff. Please keep up the good work.

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Review of

Bridgewater Park Care Home

from Addy F (Next of Kin) published on 15 December 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my relative finally decided that he had to go into a care home, it was with trepidation and reluctance. But Bridgewater Park quickly became a place he appreciated for the kindness and understanding shown to him by all of the staff. He was not there for long but for our dear friend, it was a safe
haven. As his close friends, we also appreciated the kindness shown to us.

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Review of

Bridgewater Park Care Home

from H S (Son of Resident) published on 13 December 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I could write paragraphs on how impressed I am. But I will simply say, exemplary.

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Review of

Bridgewater Park Care Home

from D S (Daughter-in-law of Resident) published on 13 December 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mother-in-law became a resident at Bridgewater, the staff have gone beyond all expectations in relation to her health and wellbeing and that of ours. They not only care about the resident, they care about their family and friends. Absolutely nothing is too much trouble.
It's clean, professional,
caring, lively and always respectful and peaceful at the appropriate times.

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Review of

Bridgewater Park Care Home

from Elaine S (Daughter of Resident) published on 22 November 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Bridgewater Park Care Home gave my dad excellent care in the last days of his life. All the staff were incredible especially one person in particular and here team that were on duty the day my dad passed away. Compassionate, helpful especially with details and what happens after death and how the process
works.

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Review of

Bridgewater Park Care Home

from M F (Stepdaughter of Resident) published on 6 November 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bridgewater Park Care Home cared for my stepfather very well during his last few weeks of life. They treated him with dignity and tried to make him comfortable. The staff were very caring.

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Review of

Bridgewater Park Care Home

from Nicola D (Daughter of Resident) published on 9 October 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bridgewater Park Care Home has provided a wonderful, safe home for my father at the end of his life. Their support, dignified care and help have been above and beyond our expectations. The wonderful carers and nurses have been amazing, from my dad's first day to his last. Everyone has shown amazing
support to my dad in his day-to-day care. The room is always immaculate and hygiene is always to a very high standard.
I cannot thank everyone enough at what has been a most difficult time for my dad, mum and all our family. I would recommend Bridgewater to everyone, nothing is too much trouble.

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Awards / Recognitions (6)

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HC-One in Bedfordshire HC-One in Buckinghamshire HC-One in Cheshire HC-One in Cleveland & Teesside HC-One in Cumbria HC-One in Derbyshire HC-One in Devon HC-One in Dorset HC-One in Durham HC-One in East Riding of Yorkshire HC-One in East Sussex HC-One in Essex HC-One in Gloucestershire HC-One in Greater Manchester HC-One in Hampshire HC-One in Hertfordshire HC-One in Lancashire HC-One in Leicestershire HC-One in Lincolnshire HC-One in London HC-One in Merseyside HC-One in North East Lincolnshire HC-One in North Lincolnshire HC-One in North Yorkshire HC-One in Northamptonshire HC-One in Northumberland HC-One in Nottinghamshire HC-One in Oxfordshire HC-One in Shropshire HC-One in South Yorkshire HC-One in Staffordshire HC-One in Surrey HC-One in Tyne & Wear HC-One in Warwickshire HC-One in West Midlands HC-One in West Sussex HC-One in West Yorkshire HC-One in Wiltshire HC-One in Worcestershire HC-One in Aberdeenshire HC-One in Angus HC-One in Ayrshire HC-One in City of Edinburgh HC-One in Clackmannanshire HC-One in Dunbartonshire HC-One in East Lothian HC-One in Falkirk HC-One in Fife HC-One in Glasgow City HC-One in Inverclyde HC-One in Lanarkshire HC-One in Midlothian HC-One in Perth & Kinross HC-One in Renfrewshire HC-One in Stirling HC-One in West Lothian HC-One in Western Isles (Eilean Siar) HC-One in Bridgend HC-One in Caerphilly HC-One in Cardiff HC-One in Carmarthenshire HC-One in Merthyr Tydfil HC-One in Neath - Port Talbot HC-One in Rhondda, Cynon, Taff HC-One in Swansea

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