HC-One in Oxfordshire | 2 Care Homes

Review of
Launton Grange
from Emma F (Daughter of Resident) published on 4 March 2025

Submitted via Website • Report

Overall Experience

My mum was a resident at Launton Grange for 2 and a half years. During this time, she received some wonderful care but also care below standard with a high turnover of care staff and management. The facilities are good but some, such as the gardens, are poorly maintained. Activities varied. They have

a fantastic programme of musicians who come in, but otherwise, it was a bit hit or miss, again suffering from staff turnover. What really lets Launton Grange down, however, is its communication. Despite only being able to cope with low-dependency care needs, we were not kept informed of my mum's changing care needs and the need to seek greater nursing care elsewhere, even though the decline in her health was steady over a long period. Instead, she was left to languish in the hospital for weeks before being informed she could not return and we would have to find an alternative home at the 11th hour. Luckily for us, it led us to a truly wonderful care home, but the situation was needlessly upsetting and distressing.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Launton Grange

Thank you for your review, we value all feedback as this helps us to improve our service where required. We are sorry your experience was not always as expected. Since, this time, the team has worked hard to make improvements around communication to ensure our families are kept up to date. Additionally, we have also introduced new activities to our programme and for our residents' enjoyment, the home has carried out extra work on the gardens. The home's manager operates on an open-door policy and would be happy to meet to discuss the improvements made.

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Review of
Brize Meadow Lodge
from B S (Respite Resident) published on 3 March 2025

Submitted via Postal Card • Report

Overall Experience

I have had a good time staying here. Was only for 2 weeks of respite care, but I am going before I can't manage on my own. The staff are very friendly and helpful, it is like a hotel. Could do with different activities some weeks. Needs a few different fillings in sandwiches.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Brize Meadow Lodge

Thank you for your review, we value all feedback as this helps us to improve our service where required. Your input is helping us shape and develop our home. We look forward to discussing the activity schedule and sandwich options at our next monthly residents meeting where our residents can share with us what they would like to see more of, any changes they would like implemented and also speak directly with the kitchen manager and lifestyle teams.

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Review of
Brize Meadow Lodge
from Brenda M (Resident) published on 26 February 2025

Submitted via Postal Card • Report

Overall Experience

A nice break from the hospital to home. Very enjoyable. The stay has helped me back to my feet.

Reply from HC-One Limited, Administrator at Brize Meadow Lodge

We'd like to extend our appreciation to you for taking the time to leave us such a positive review. Positive ratings and comments like this provide a real boost to our colleagues who work tirelessly to deliver the kindest possible care to residents. We appreciate your support and will strive to continue to uphold the highest standards for residents, visitors, and colleagues.

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Review of
Brize Meadow Lodge
from Arthur D (Partner of Resident) published on 26 February 2025

Submitted via Postal Card • Report

Overall Experience

Accommodation clean and comfortable, like a luxury hotel. Staff all seem professional, caring and helpful. Food seems attractive and looks nutritious and varied. All in all, I am impressed with all aspects and consider it fortunate to have a care home so close to home (approx. 5 miles).

Reply from HC-One Limited, Administrator at Brize Meadow Lodge

We'd like to take a moment to thank you for leaving such a wonderful review of our home. It means so much to our colleagues when they receive this level of praise; they work tirelessly throughout the year to deliver the kindest possible care to residents and hearing such fantastic feedback is really the icing on the cake to them! Thank you, once again, for your kind words.

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Review of
Brize Meadow Lodge
from Tom E (Son of Resident) published on 24 February 2025

Submitted via Website • Report

Overall Experience

I have used Brize Meadow for respite several times over the last couple of years for my parents who are in their nineties. Due to an infection and their increasing needs they moved in permanently in November 2024, where the staff helped with the transfer of my mum from hospital directly to the home.

I have been very grateful for the enormous care that my mum and dad have received throughout this process. They are now settled and content and looked after excellently. I cannot speak highly enough of the staff and their commitment to ensuring that their stay is comfortable. As has been mentioned elsewhere, the home is bright and feels like a high class hotel. The atmosphere is calm, comfortable and welcoming and the staff display a genuine affection and care for the residents. Would give 7 stars if I could!

Reply from HC-One, Administrator at Brize Meadow Lodge

Thank you so much for taking the time to leave such a positive review of our home. We are pleased to hear you are happy with the quality of care your parents receive at Brize Meadow Lodge care home. It means so much to our colleagues when they receive this level of praise; they work tirelessly throughout the year to deliver the kindest possible care to residents and we will ensure your kind words are shared with the team.

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Review of
Launton Grange
from G M (Daughter of Resident) published on 12 February 2025

Submitted via Website • Report

Overall Experience

I am really impressed by all of the staff who helped Dad to settle in at Launton Grange. They listened to his requests and needs and very patiently dealt with them. The staff constantly encourages residents to take part or maybe just listen to the entertainment they provide on a regular basis.

Reply from Clare Sheehan, Careline Advisor at Launton Grange

Thank you for sharing such positive feedback about our home. At Launton Grange care home, kindness is at the heart of everything we do, and we are so pleased to hear your Dad is happy and settled here. Kind words like these are a testament to the hard work of our colleagues, so we really appreciate you taking the time to share your experience.

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Review of
Launton Grange
from D T (Resident) published on 5 February 2025

Submitted via Postal Card • Report

Overall Experience

I have been here for over two years - I enjoy being here - safe and well cared for. Wish we were kept up to date with day to day goings on!

Reply from Clare Sheehan, Careline Advisor at Launton Grange

Thank you for taking the time complete a review. We are delighted you are enjoying your stay with us and that you feel safe and well cared for. We always appreciate feedback as this helps us to improve our service where required. Alongside our current resident of the day review, monthly residents' meetings and newsletters, we have also introduced a relatives information board. Our home manager is happy to meet with you if you would like to discuss this matter further.

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Review of
Launton Grange
from Moira B (Daughter of Resident) published on 4 February 2025

Submitted via Postal Card • Report

Overall Experience

My mother came to Launton Grange for respite care and due to her declining health, my family and I decided she should stay.
The staff are very caring and my mother has been treated well and has adapted well to her new surroundings.
She celebrated her 99th birthday last November and Launton Grange

made the day very special for her, including a beautiful cake.
Many thanks to all the staff for their ongoing hard work.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Launton Grange

We'd like to take a moment to thank you for leaving such a wonderful review of our home. It means so much to our colleagues when they receive this level of praise; they work tirelessly throughout the year to deliver the kindest possible care to residents and hearing such fantastic feedback is really the icing on the cake to them!Thank you, once again, for your kind words.

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Review of
Launton Grange
from M B (Daughter of Resident) published on 4 February 2025

Submitted via Postal Card • Report

Overall Experience

Since my mother has been a resident of Launton Grange, she has been very well looked after. Dementia has regretfully made it necessary for her to have full-time support and despite her extreme reluctance to be in residential care which she has made obvious. The staff have been exceptionally kind and

patient to both my mother and myself.
I would definitely recommend Launton Grange to any future resident.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Launton Grange

Thank you so much for taking the time to leave such a positive review of our home. We are pleased to hear you are pleased with the quality of care your mother receives at Launton Grange care home and we will ensure your kind words are shared with the team. Again, thank you for your positive comments

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Review of
Launton Grange
from Tracey W (Daughter-in-law of Resident) published on 7 November 2024

Submitted via Website • Report

Overall Experience

My mother-in-law has been at Launton for over two years and is very happy there.
The management and care team have built a fantastic relationship with her and she feels very happy and well looked after. We travel for long periods and can happily leave her in the team's care safe in the knowledge that

she is well looked after whilst we are away.
The chef and her kitchen team are creating excellent food and my mother-in-law enjoys both her lunchtimes in the dining room and meals in her room when she's feeling less social.
We are very happy we chose Launton Grange to provide a safe and happy environment for my mother-in-law's long term care.

Reply from Clare Sheehan, Careline Advisor at Launton Grange

We'd like to take a moment to thank you for leaving such a wonderful review of our home. It means so much to our colleagues when they receive this level of praise; they work tirelessly throughout the year to deliver the kindest possible care to residents and hearing such fantastic feedback is really the icing on the cake to them! Thank you, once again, for your kind words.

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Review of
Brize Meadow Lodge
from Miranda L (Daughter of Resident) published on 4 November 2024

Submitted via Postal Card • Report

Overall Experience

Mother, aged 103 years, stayed for six weeks. We were delighted with the whole standard of care.
Facilities, food and cleanliness were excellent. A special mention to staff who went above and beyond. Always cheerful and kind.

Reply from Clare Sheehan, Careline Advisor at Brize Meadow Lodge

We'd like to extend our thanks for your kind words following your mum's short care break with us at Brize Meadow Care Home. Positive feedback, such as this, is always so gratefully appreciated and will mean a lot to our kind care team. Please do let us know if we can offer any further support to you and your family.

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Review of
Brize Meadow Lodge
from S K (Daughter of Resident) published on 24 October 2024

Submitted via Postal Card • Report

Overall Experience

Since my mum moved to Brize Meadow Lodge in August this year, the staff could not have done more to support her and our family. The management team have shown patience and flexibility as we continue to navigate our way through securing funding, sharing their knowledge and experience of the systems in

place to support us while in the process of selling Mum's house. The management team and carers work tirelessly to establish relationships with residents based on trust and respect. They are always quick to respond when there is an issue and their understanding of and insight into Alzheimer's disease on my mum's behaviour has been invaluable. My mum feels safe and secure at Brize Meadow Lodge and I am confident that she is well cared for by a team that puts the needs of their residents at the heart of all they do.

Reply from Clare Sheehan, Careline Advisor at Brize Meadow Lodge

Thank you so much for taking the time to leave such a positive review of our home. We are pleased to hear you are happy with the quality of care your mum receives at Brize Meadow Lodge Care Home and we will ensure your kind words are shared with the team. Again, thank you for your positive comments.

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Review of
Brize Meadow Lodge
from Fiona S (Daughter of Resident) published on 9 October 2024

Submitted via Postal Card • Report

Overall Experience

My mother has been well looked after in the eight months that she has been residing in Brize Meadow Lodge. The staff are wonderful and the management are caring, kind and very approachable. It is more like a family home with a good feeling. My mum likes all the staff, particularly three members of staff.

The rooms are fabulous - more like a posh hotel and Mum is so happy to have her own shower.

Reply from Clare Sheehan, Careline Advisor at Brize Meadow Lodge

Thank you for sharing such positive feedback about our home. At Brize Meadow Lodge, kindness is at the heart of everything we do and are so pleased to hear your mum is happy and settled here. Kind words like these are testament to the hard work of our colleagues so we really appreciate you taking the time to share your experience.

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Review of
Brize Meadow Lodge
from C J (Daughter of Resident) published on 27 September 2024

Submitted via Postal Card • Report

Overall Experience

My mother has been in Brize Meadow Lodge for nearly three months having respite care, prior to us moving her to a retirement apartment. We have been very happy with most aspects of the care home and even my mother, who has always been hard to please, has been unable to find fault. The only area for

improvement would be communication. Acknowledgement of emails would have been reassuring and there were times I should have been informed when something had arisen. Would have liked regular care updates and Mum would have appreciated more organised trips from the care home.

Reply from Clare Sheehan, Careline Advisor at Brize Meadow Lodge

Thank you for your review, we value all feedback as this helps us to improve our service where required. We are so pleased your mother enjoyed her respite stay with us at Brize Meadow Lodge and we appreciate her feedback about the trips out which we will be sharing with our team.

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Review of
Launton Grange
from Andy E (Son of Resident) published on 7 August 2024

Submitted via Website • Report

Overall Experience

A really wonderful place. All the staff are so kind and caring, and the residents are so nice to each other as well. The food is good, and the standard of cleanliness is outstanding. It's a hard decision to leave a parent in the care of others when you live as far away as I do, but I am absolutely sure

that our dear mother is happy and well cared for at Launton Grange. A huge thank you to all the lovely staff.

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Review of
Launton Grange
from A C (Daughter of Resident) published on 24 July 2024

Submitted via Postal Card • Report

Overall Experience

Leaving a 'loved one' in the care of others is a monumental decision but we as a family have found the experience so positive and seamless. There is a wonderful caring atmosphere shown by all the members of staff and Launton Grange goes above and beyond to help their residents settle in and adapt to

their new environment. Mum is often chatting to the carers and enjoys their company. She joins in with the singing on Tuesdays and enjoys the lovely meals and cups of tea on the go! Everywhere is beautifully presented and clean - rooms very comfortable. It is a well-managed home and can't speak highly enough. Many thanks.

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Review of
Launton Grange
from C H (Daughter of Resident) published on 17 July 2024

Submitted via Postal Card • Report

Overall Experience

My experience of my relative being a resident at Launton Grange has all been very good.

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Review of
Brize Meadow Lodge
from Louise B (Friend of Resident) published on 4 July 2024

Submitted via Website • Report

Overall Experience

I was extremely impressed by this care home on both occasions that I visited a friend who is a resident there. It is a very welcoming environment in terms of the very pleasant decor and furniture. The level of quality of care was excellent as far as I could see. I was amazed that meals are served to

visitors at no extra charge - and they are very good too!

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Review of
Brize Meadow Lodge
from Sally N (Daughter of Resident) published on 17 June 2024

Submitted via Website • Report

Overall Experience

Brize Meadow has the feel of a four-star hotel. I knew this was the place for Mum the moment I walked through the doors. There is always a friendly welcome, and the staff and carers could not be more kind and helpful. Mum has said how happy she is there.
I have been able to stay for lunch with Mum

on occasion, and I know some family visits when tea and cake are being served!
There is something happening most days which Mum enjoys, and I am enjoying seeing my mum again as a daughter and not her carer any more.

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Review of
Brize Meadow Lodge
from Rodrick N (Son of Resident) published on 8 May 2024

Submitted via Postal Card • Report

Overall Experience

From pre-respite to the present day, they could not do enough. In fact, have gone above and beyond. The only reason they haven't got 100%, is I can't believe any place could be!

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