HC-One in Shropshire | 3 Care Homes

Review of
Bluebell View Care Home
from Anne S (Daughter of Resident) published on 17 April 2025

Submitted via Postal Card • Report

Overall Experience

From my first contact with Bluebell View (prior to opening) until now, the care and attention to detail has been amazing. My main contact has been with me every step of the way with advice and reassurances. My father started with 2 weeks respite care; he was so settled and calm and well looked after

that he moved to full time residence. Everyone I've been in contact with, from the laundry staff, cooks, cleaners and carers have been pleasant, cheerful, attentive and helpful. The facility is lovely, with well appointed rooms and comfortable lounges.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Bluebell View Care Home

Dear Anne,We'd like to take a moment to thank you for leaving such a wonderful review of our home. It means so much to our colleagues when they receive this level of praise; they work tirelessly throughout the year to deliver the kindest possible care to residents and hearing such fantastic feedback is really the icing on the cake to them!Thank you, once again, for your kind words.

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Review of
Lime Trees
from J A (Friend of Resident) published on 17 April 2025

Submitted via Postal Card • Report

Overall Experience

When visiting my friend, staff were very lovely to her and myself, the care was spot on and she was very happy. The building and room was very clean. She is looking forward to her net stay.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Lime Trees

We'd like to extend our thanks for your kind words following your Friends short care break with us at Lime Trees care home.Positive feedback such as this is always so gratefully appreciated and will mean a lot to our kind care team. Please do let us know if we can offer any further support to you both.

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Review of
Priorslee House
from R S (Granddaughter of Resident) published on 15 April 2025

Submitted via Postal Card • Report

Overall Experience

A staff member of staff brought my nan to a family wedding. She was excellent, nothing was to much. She kept my nan very happy throughout the day. We could not have asked for a better person to bring my nan. She went above and beyond.

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Review of
Lime Trees
from S M (Daughter of Resident) published on 14 April 2025

Submitted via Website • Report

Overall Experience

My mum has been a resident at Lime Trees and we could not be happier with the care she has received. The seniors and care staff are incredible - they are so good with mum and it is clear by mum's smiles and laughter that she feels at home with them. The range of activities on offer every day are excellent

and go far beyond the offer provided by other care facilities. The activity coordinator really goes out of her way to provide as many experiences as possible for the residents. The management team are incredibly supportive and there is no problem too big or small - any time I have raised something it has been resolved swiftly.
The biggest accolade I can give to Lime Trees is that they care as much about the family as they do the resident - they are there to support everyone with the process of moving a loved one into care and beyond. I would not hesitate to recommend this home to anyone!

Reply from Julie Caygill, Hospital Liaison Team Administrator at Lime Trees

We'd like to take a moment to thank you for leaving such a wonderful review of our home. It means so much to our colleagues when they receive this level of praise; they work tirelessly throughout the year to deliver the kindest possible care to residents and hearing such fantastic feedback is really the icing on the cake to them!Thank you, once again, for your kind words.

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Review of
Lime Trees
from Christine M (Sister-in-law of Resident) published on 4 April 2025

Submitted via Website • Report

Overall Experience

I recently spent a Wednesday afternoon with my sister-in-law at Lime Trees. After a good chat with her and her friends there we all joined the 1 hour fitness class. The instructor made it great fun to join in, encouraging and giving plenty of time to each and every one doing the exercises, helping them

along and explaining each exercise thoroughly, as well as demonstrating where necessary. There was a lot of laughter and clearly everyone enjoyed what they were doing. A well deserved snack and drink followed. In my opinion Lime Trees and all the staff I have met deserve a '10' in everything they provide. Extremely well done and many, many thanks from me.

Reply from HC-One Limited, Administrator at Lime Trees

We'd like to take a moment to thank you for leaving such a wonderful review of our home. It means so much to our colleagues when they receive this level of praise; they work tirelessly throughout the year to deliver the kindest possible care to residents and hearing such fantastic feedback is really the icing on the cake to them! Thank you, once again, for your kind words.

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Review of
Lime Trees
from J B (Daughter of Resident) published on 1 April 2025

Submitted via Website • Report

Overall Experience

Up until now we have been very happy with the home. The staff work very hard and are always friendly and happy to help . We are not so keen on the new arrangement with the Harmony suit . The home was build as an open plan dementia friendly environment but now those with more needs are confined to a

very small living space since the lounge dining areas have been divided plus this is all on the 1st floor . Previously these residents could go out to the garden area when they wanted without requiring a member of staff . Now they need to be taken down in the lift with a member of staff each time which isn't always possible and also time consuming . It now feels over crowded and cramped when meals are being served and residents seem more agitated and restricted .I believe this was a head office decision that doesn't suit the design of this care home building .

Reply from HC-One Limited, Administrator at Lime Trees

Thank you for your review, we value all feedback as this helps us to make improvements where required. We understand it is important for our residents to feel comfortable and have access to all areas of the home, including our garden. The design of our home aims to promote independence while ensuring safety for our residents, particularly those living with dementia. The dividing doors are there to create distinct areas that help enhance the living experience. We want to assure you that our residents do have full access to the grounds and enjoy a variety of engaging activities tailored to their individual needs. Our dining experience is designed to be enjoyable, and residents can choose to dine in the dining rooms or in their own rooms, with the option for family members to join, provided arrangements are made in advance. If you would like to discuss any concerns you may have further, please do not hesitate to reach out to the home direct.

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Review of
Lime Trees
from Janet P (Daughter of Resident) published on 12 March 2025

Submitted via Website • Report

Overall Experience

My mother had a 2 weeks respite stay at the Lime Trees care home in January/February 2025.
On entering the home It feels like you are in a lovely hotel, all the rooms are furnished to a high standard and everywhere is immaculately clean.
The dining tables are laid out beautifully which made each

meal feel like an occasion.
There were varied activities on everyday and mum enjoyed chatting to the other residents very much.
The special thing about the Lime Trees though are the staff, everyone was so kind and caring to my mum and in my mums own words she said " I couldn't fault anything" that says it all for us.

Reply from HC-One Limited, Administrator at Lime Trees

We'd like to extend our thanks for your kind words following your mother's short care break with us at Lime Trees care home.Positive feedback such as this is always so gratefully appreciated and will mean a lot to our kind care team. Please do let us know if we can offer any further support to you and your family.

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Review of
Lime Trees
from Charlie A (Son of Resident) published on 28 February 2025

Submitted via Website • Report

Overall Experience

Everything about Lime Trees is great so far, except for the fact that, if there's a problem out of the norm, then it takes ages for the admin staff to act on it. It took weeks to have a simple grab-handle fitted to the bed - I wasn't allowed to do it myself - even though I could have easily. My mum's

ceiling has developed a leak which, again, is taking ages to resolve. The crack in the ceiling is still there and the plastic tubs are still on the carpet to catch water. There is also an issue with the motion light sensor in the bathroom which keeps coming on in the night. Both of these are apparently related to something in the roof space, but we're waiting for "someone" to come and look - as we keep being told when questioned - but never seems to happen. The nursing staff and carers are all phenomenal though - five stars for them!

Reply from HC-One Limited, Administrator at Lime Trees

Thank you for your review and kind feedback about our team at Limetree's Care Home. We pride ourselves on providing kind care to our Residents. We are sorry you have experienced a delay when raising concerns around the environment. I hope after speaking with our management team this has provided you with reassurance, that they have taken all possible steps to rectify the concerns raised. If you have any further questions, please do not hesitate to speak to our team direct.

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Review of
Priorslee House
from Daphne P (Daughter of Resident) published on 24 February 2025

Submitted via Website • Report

Overall Experience

Priorslee House has been good for Mum and she is well settled, having been there just over two years now.
We love how welcoming the home is to all visitors, and how hard the staff work to ensure there is always lots going on in the way of activities.
The home is always spotlessly clean, the communal

areas, and Mum's room, with no smells!
The food is good, and Mum has no complaints.
Staff have good relationships with all the residents, and respect their individuality.

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Review of
Priorslee House
from Sylvia B (Wife of Resident) published on 6 February 2025

Submitted via Postal Card • Report

Overall Experience

My husband's experience was very good. However, he needed additional support because he is wheelchair bound. He is unable to move from room to room unaided which meant he could remain in one place for a considerable time. We do not blame the staff for this, but he did need one to one support most of

the time. We are not sure if staff were made aware of this.
There seemed to be a problem some evenings with the change over of shifts at 8pm. The delays appeared to be because of staff levels on duty. This is not a criticism of the staff, they did their best under the circumstances.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Priorslee House

Thank you for your review, we value all feedback as it helps us to make improvements where required. We are happy to hear that your husbands experience was positive. We take great pride in providing excellent care. We appreciate your comments regarding the staffing levels and understand how important it is to maintain smooth operations; we are continuously working to address any challenges to ensure timely service and care is delivered. Your feedback is invaluable as we strive to improve, if you wish to discuss anything further, please do not hesitate to contact the home direct.

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Review of
Priorslee House
from K H (Daughter of Resident) published on 3 February 2025

Submitted via Postal Card • Report

Overall Experience

The experience over the last 7 months has been generally very good. The home it self is very comfortable, clean and aesthetically pleasing. The bedrooms and ensuites are ideal. The staff in the main are very good, incredibly patient with the residents and attend to all their needs however vulnerable

they are.
There was one terrible incident which occurred due to another residents behaviour, where my mother was injured. The handling of this has been disappointing, mainly due to lack of an action plan and poor communication from HC-One management.

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Review of
Priorslee House
from N R (Son of Resident) published on 3 February 2025

Submitted via Postal Card • Report

Overall Experience

This is my mothers first 2 months in Priorslee House. The facilities are excellent and the staff are friendly and caring. I feel that she is safe and well looked after.

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Review of
Bluebell View Care Home
from P K (Resident) published on 31 January 2025

Submitted via Postal Card • Report

Overall Experience

My experience of Bluebell View Care Home has been one of great delight. The staff have been very accommodating. My room is very bright and cheerful. The kitchen staff have somewhat excelled themselves in accommodating me with my food allergy condition. I am delighted we chose Bluebell View and would

recommend it to anyone for respite or moving in their home.

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Review of
Bluebell View Care Home
from Anne H (Respite Resident) assisted by family/friend published on 31 January 2025

Submitted via Postal Card • Report

Overall Experience

Have just concluded two week respite care at Bluebell View. Excellent, well run, friendly, helpful staff, who couldn't do enough for you. Made some new friends and will definitely be returning for more care/respite as needed.

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Review of
Bluebell View Care Home
from Helen H (Daughter-in-law of Resident) published on 31 January 2025

Submitted via Postal Card • Report

Overall Experience

My mother in law was extremely happy a living at Bluebell View Care Home. Plenty of activities to keep her motivated. Staff could not do enough for her, lovely carers. Excellent home manager very approachable, liaison manager most helpful and kind. Food was exceptional. My mother in law had a lovely

Christmas with her relatives and new friends that she had made at Bluebell View.

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Review of
Bluebell View Care Home
from Jill T (Daughter-in-law of Resident) published on 21 January 2025

Submitted via Postal Card • Report

Overall Experience

Walked in on our first visit to an amazing welcome. The staff have been so kind and supportive to both my father-in-law and the family. Not only does the home look (and smell) wonderful, the staff are absolutely wonderful. No one ever makes us feel a nuisance and we feel it is a good family feel. Only

wish my father-in-law had come here sooner. Food and drink are outstanding.

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Review of
Bluebell View Care Home
from Jayne D (Daughter of Resident) published on 21 January 2025

Submitted via Postal Card • Report

Overall Experience

Couldn't have wished for a nice place for my father, the staff are an amazing team. One member of staff and her team are the most compassionate people and I'm so very grateful.

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Review of
Priorslee House
from Claire E (Daughter of Resident) published on 21 January 2025

Submitted via Website • Report

Overall Experience

We moved our Mother from here in November due to several 'unwitnessed' falls that led to quite serious injuries including a very severe cut that required hospital treatment. She was left bleeding on the floor for a substantial period of time due to staffing being below the legal limit. This was initially

denied but had to be admitted when Safeguarding got involved.
There is no degree of Management whatsoever, it's more of a throw staff under the bus approach.
We're aware of other residents having also moved since Mum so it's definitely not just an us issue.
The new home totally enlightened us as to what care should be with trained and considerate staff and a manager that takes that role on properly. Please don't be fooled as we were by the grand tour and false promises. If I could leave a zero rating I certainly would.

Reply from Clare Sheehan, Careline Advisor at Priorslee House

We appreciate you reaching out to us with your feedback and we are sorry to hear about your experience at Priorslee House Care Home. Following your conversations with our regional leadership team surrounding your concerns, please be assured your feedback has been taken very seriously. We investigated your concerns and identified areas for improvement and have worked closely with the team at the home to make these improvements and further support residents' experiences in our home.

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Review of
Priorslee House
from Natalie C (Daughter of Resident) published on 17 January 2025

Submitted via Website • Report

Overall Experience

This care home looks beautiful but the care is not up to scratch due to poor support from management. The residents with dementia are on the first floor and it always felt like they were second class citizens. There are not enough carers for the number of residents to be cared for safely. My mum suffered

a serious injury and has had falls whilst in their care. Simple things like making sure that residents have their own glasses and footwear don't happen - they are asking for falls when this is ignored. Residents wear the same clothes day after day because there is no protocol to put them in the wash each day - this would ensure that they had clean clothing every day. There is not a good level of understanding about dementia, capacity seems to be used as a reason not to do things rather than to encourage people to live as well as possible with dementia. We tried to work with the home and regional mangers to improve things but in the end have moved mum. Don't send people with dementia here.

Reply from Clare Sheehan, Careline Advisor at Priorslee House

At Priorslee House Care Home the safety and wellbeing of those living in our home is of the utmost importance. We are sorry to hear about your concerns surrounding your mum's care. Following your conversations with our care home colleagues and regional leadership team, we hope we were able to assure you that we have taken your feedback on board and provided you with reassurance about the additional measures we have now put in place, to further support residents' health and wellbeing in our home.

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Review of
Bluebell View Care Home
from A K (Resident) published on 15 January 2025

Submitted via Postal Card • Report

Overall Experience

I had a good transition from hospital into a beautiful care home with excellent staff. All my needs are well met by the friendly staff and management.

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Care Homes Owned by HC-One - The Kind Care Company

HC-One Locations in Shropshire (3)

HC-One Reviews in Shropshire (101)

Bluebell View Care Home

Lime Trees

Priorslee House

Lime Trees

Lime Trees

Lime Trees

Lime Trees

Lime Trees

Priorslee House

Priorslee House

Priorslee House

Priorslee House

Bluebell View Care Home

Bluebell View Care Home

Bluebell View Care Home

Bluebell View Care Home

Bluebell View Care Home

Priorslee House

Priorslee House

Bluebell View Care Home

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