Care Home Open Day
Organiser: HC-One
Date:
Friday 16 Jun 2017
more details
Care Homes Owned by HC-One - The Kind Care Company
9.6
Group Review Score
(the average from all locations with a review score)
Only the locations & reviews in Shropshire for HC-One are showing below.
View the details of all 283 locations (with 24769 reviews) owned by HC-One
HC-One Locations in Shropshire (3)
Lime Trees
9.9
29 reviews
Oteley Road, Shrewsbury SY2 6GY
"I cannot thank manager and their team enough for the quality of care and kindness shown to my sister in law, and the support they have…" Read all 29 reviews
Location Type Care Home
- Care Provided
- Residential
- Older Person Care
- Dementia
- Short Term/Respite
- 66 Rooms
Bluebell View Care Home
9.7
13 reviews
Victoria Road, Oswestry SY11 2HU
"My experience of Bluebell View Care Home has been one of great delight. The staff have been very accommodating. My room is very bright and…" Read all 13 reviews
Location Type Care Home
Situated in a peaceful, residential area in Oswestry, and taking inspiration from the unique architecture in Oswestry town centre just half a mile down the road, Bluebell View is a purpose-built care home with stylish décor and access to a beautiful… Read more about Bluebell View Care Home
- Care Provided
- Nursing
- Residential
- Older Person Care
- Dementia
- Short Term/Respite
- Physical Disability
- Mental Health
- 80 Rooms
Priorslee House
9.3
55 reviews
Shifnal Road, Telford TF2 9NN
"Priorslee House has been good for Mum and she is well settled, having been there just over two years now. We love how welcoming the home…" Read all 55 reviews
Location Type Care Home
Priorslee House is a state of the art, luxury care home located close to the popular residential areas of Priorslee and Snedshill, both of which are conveniently positioned for access to the centre of the industrial town of Telford. Located on Shifnal… Read more about Priorslee House
- Care Provided
- Residential
- Older Person Care
- Dementia
- Short Term/Respite
- Palliative Care
- 71 Rooms
HC-One Reviews in Shropshire (97)
HC-One has a Group Review Score of 9.6 (9.605) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to HC-One must have a Review Score.
Review of
Lime Trees
from J B (Daughter of Resident) published on 1 April 2025Submitted via Website • Report
Overall Experience
Overall Experience
4.0 out of 5
Overall Experience
4.0 out of 5
Up until now we have been very happy with the home. The staff work very hard and are always friendly and happy to help . We are not so keen on the new arrangement with the Harmony suit . The home was build as an open plan dementia friendly environment but now those with more needs are confined to a
very small living space since the lounge dining areas have been divided plus this is all on the 1st floor . Previously these residents could go out to the garden area when they wanted without requiring a member of staff . Now they need to be taken down in the lift with a member of staff each time which isn't always possible and also time consuming . It now feels over crowded and cramped when meals are being served and residents seem more agitated and restricted .I believe this was a head office decision that doesn't suit the design of this care home building .
Reply from HC-One Limited, Administrator at Lime Trees
Thank you for your review, we value all feedback as this helps us to make improvements where required. We understand it is important for our residents to feel comfortable and have access to all areas of the home, including our garden. The design of our home aims to promote independence while ensuring safety for our residents, particularly those living with dementia. The dividing doors are there to create distinct areas that help enhance the living experience. We want to assure you that our residents do have full access to the grounds and enjoy a variety of engaging activities tailored to their individual needs. Our dining experience is designed to be enjoyable, and residents can choose to dine in the dining rooms or in their own rooms, with the option for family members to join, provided arrangements are made in advance. If you would like to discuss any concerns you may have further, please do not hesitate to reach out to the home direct.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review of
Lime Trees
from Christine M (Sister-in-law of Resident) published on 26 March 2025Submitted via Website • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
I cannot thank manager and their team enough for the quality of care and kindness shown to my sister in law, and the support they have shown to me, since she has been living at Lime Trees. The happy environment there speaks for itself, extremely comfortable and a pleasure to visit.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Lime Trees
Thank you so much for taking the time to leave such a lovely review of our home. We are pleased to hear you are pleased with the quality of care your loved one receives at Lime Trees care home and we will ensure your kind words are shared with the team. Again, thank you for your positive comments.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review of
Lime Trees
from Janet P (Daughter of Resident) published on 12 March 2025Submitted via Website • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
My mother had a 2 weeks respite stay at the Lime Trees care home in January/February 2025.
On entering the home It feels like you are in a lovely hotel, all the rooms are furnished to a high standard and everywhere is immaculately clean.
The dining tables are laid out beautifully which made each
On entering the home It feels like you are in a lovely hotel, all the rooms are furnished to a high standard and everywhere is immaculately clean.
The dining tables are laid out beautifully which made each
meal feel like an occasion.
There were varied activities on everyday and mum enjoyed chatting to the other residents very much.
The special thing about the Lime Trees though are the staff, everyone was so kind and caring to my mum and in my mums own words she said " I couldn't fault anything" that says it all for us.
There were varied activities on everyday and mum enjoyed chatting to the other residents very much.
The special thing about the Lime Trees though are the staff, everyone was so kind and caring to my mum and in my mums own words she said " I couldn't fault anything" that says it all for us.
Reply from HC-One Limited, Administrator at Lime Trees
We'd like to extend our thanks for your kind words following your mother's short care break with us at Lime Trees care home.Positive feedback such as this is always so gratefully appreciated and will mean a lot to our kind care team. Please do let us know if we can offer any further support to you and your family.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review of
Lime Trees
from Charlie A (Son of Resident) published on 28 February 2025Submitted via Website • Report
Overall Experience
Overall Experience
4.0 out of 5
Overall Experience
4.0 out of 5
Everything about Lime Trees is great so far, except for the fact that, if there's a problem out of the norm, then it takes ages for the admin staff to act on it. It took weeks to have a simple grab-handle fitted to the bed - I wasn't allowed to do it myself - even though I could have easily. My mum's
ceiling has developed a leak which, again, is taking ages to resolve. The crack in the ceiling is still there and the plastic tubs are still on the carpet to catch water. There is also an issue with the motion light sensor in the bathroom which keeps coming on in the night. Both of these are apparently related to something in the roof space, but we're waiting for "someone" to come and look - as we keep being told when questioned - but never seems to happen. The nursing staff and carers are all phenomenal though - five stars for them!
Reply from HC-One Limited, Administrator at Lime Trees
Thank you for your review and kind feedback about our team at Limetree's Care Home. We pride ourselves on providing kind care to our Residents. We are sorry you have experienced a delay when raising concerns around the environment. I hope after speaking with our management team this has provided you with reassurance, that they have taken all possible steps to rectify the concerns raised. If you have any further questions, please do not hesitate to speak to our team direct.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review of
Priorslee House
from Daphne P (Daughter of Resident) published on 24 February 2025Submitted via Website • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
Priorslee House has been good for Mum and she is well settled, having been there just over two years now.
We love how welcoming the home is to all visitors, and how hard the staff work to ensure there is always lots going on in the way of activities.
The home is always spotlessly clean, the communal
We love how welcoming the home is to all visitors, and how hard the staff work to ensure there is always lots going on in the way of activities.
The home is always spotlessly clean, the communal
areas, and Mum's room, with no smells!
The food is good, and Mum has no complaints.
Staff have good relationships with all the residents, and respect their individuality.
The food is good, and Mum has no complaints.
Staff have good relationships with all the residents, and respect their individuality.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review of
Priorslee House
from Sylvia B (Wife of Resident) published on 6 February 2025Submitted via Postal Card • Report
Overall Experience
Overall Experience
4.0 out of 5
Overall Experience
4.0 out of 5
My husband's experience was very good. However, he needed additional support because he is wheelchair bound. He is unable to move from room to room unaided which meant he could remain in one place for a considerable time. We do not blame the staff for this, but he did need one to one support most of
the time. We are not sure if staff were made aware of this.
There seemed to be a problem some evenings with the change over of shifts at 8pm. The delays appeared to be because of staff levels on duty. This is not a criticism of the staff, they did their best under the circumstances.
There seemed to be a problem some evenings with the change over of shifts at 8pm. The delays appeared to be because of staff levels on duty. This is not a criticism of the staff, they did their best under the circumstances.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Priorslee House
Thank you for your review, we value all feedback as it helps us to make improvements where required. We are happy to hear that your husbands experience was positive. We take great pride in providing excellent care. We appreciate your comments regarding the staffing levels and understand how important it is to maintain smooth operations; we are continuously working to address any challenges to ensure timely service and care is delivered. Your feedback is invaluable as we strive to improve, if you wish to discuss anything further, please do not hesitate to contact the home direct.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review of
Priorslee House
from K H (Daughter of Resident) published on 3 February 2025Submitted via Postal Card • Report
Overall Experience
Overall Experience
4.0 out of 5
Overall Experience
4.0 out of 5
The experience over the last 7 months has been generally very good. The home it self is very comfortable, clean and aesthetically pleasing. The bedrooms and ensuites are ideal. The staff in the main are very good, incredibly patient with the residents and attend to all their needs however vulnerable
they are.
There was one terrible incident which occurred due to another residents behaviour, where my mother was injured. The handling of this has been disappointing, mainly due to lack of an action plan and poor communication from HC-One management.
There was one terrible incident which occurred due to another residents behaviour, where my mother was injured. The handling of this has been disappointing, mainly due to lack of an action plan and poor communication from HC-One management.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review of
Priorslee House
from N R (Son of Resident) published on 3 February 2025Submitted via Postal Card • Report
Overall Experience
Overall Experience
4.0 out of 5
Overall Experience
4.0 out of 5
This is my mothers first 2 months in Priorslee House. The facilities are excellent and the staff are friendly and caring. I feel that she is safe and well looked after.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review of
Bluebell View Care Home
from P K (Resident) published on 31 January 2025Submitted via Postal Card • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
My experience of Bluebell View Care Home has been one of great delight. The staff have been very accommodating. My room is very bright and cheerful. The kitchen staff have somewhat excelled themselves in accommodating me with my food allergy condition. I am delighted we chose Bluebell View and would
recommend it to anyone for respite or moving in their home.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review of
Bluebell View Care Home
from Anne H (Respite Resident) assisted by family/friend published on 31 January 2025Submitted via Postal Card • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
Have just concluded two week respite care at Bluebell View. Excellent, well run, friendly, helpful staff, who couldn't do enough for you. Made some new friends and will definitely be returning for more care/respite as needed.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review of
Bluebell View Care Home
from Helen H (Daughter-in-law of Resident) published on 31 January 2025Submitted via Postal Card • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
My mother in law was extremely happy a living at Bluebell View Care Home. Plenty of activities to keep her motivated. Staff could not do enough for her, lovely carers. Excellent home manager very approachable, liaison manager most helpful and kind. Food was exceptional. My mother in law had a lovely
Christmas with her relatives and new friends that she had made at Bluebell View.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review of
Bluebell View Care Home
from Jill T (Daughter-in-law of Resident) published on 21 January 2025Submitted via Postal Card • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
Walked in on our first visit to an amazing welcome. The staff have been so kind and supportive to both my father-in-law and the family. Not only does the home look (and smell) wonderful, the staff are absolutely wonderful. No one ever makes us feel a nuisance and we feel it is a good family feel. Only
wish my father-in-law had come here sooner. Food and drink are outstanding.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review of
Bluebell View Care Home
from Jayne D (Daughter of Resident) published on 21 January 2025Submitted via Postal Card • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
Couldn't have wished for a nice place for my father, the staff are an amazing team. One member of staff and her team are the most compassionate people and I'm so very grateful.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review of
Priorslee House
from Claire E (Daughter of Resident) published on 21 January 2025Submitted via Website • Report
Overall Experience
Overall Experience
1.0 out of 5
Overall Experience
1.0 out of 5
We moved our Mother from here in November due to several 'unwitnessed' falls that led to quite serious injuries including a very severe cut that required hospital treatment. She was left bleeding on the floor for a substantial period of time due to staffing being below the legal limit. This was initially
denied but had to be admitted when Safeguarding got involved.
There is no degree of Management whatsoever, it's more of a throw staff under the bus approach.
We're aware of other residents having also moved since Mum so it's definitely not just an us issue.
The new home totally enlightened us as to what care should be with trained and considerate staff and a manager that takes that role on properly. Please don't be fooled as we were by the grand tour and false promises. If I could leave a zero rating I certainly would.
There is no degree of Management whatsoever, it's more of a throw staff under the bus approach.
We're aware of other residents having also moved since Mum so it's definitely not just an us issue.
The new home totally enlightened us as to what care should be with trained and considerate staff and a manager that takes that role on properly. Please don't be fooled as we were by the grand tour and false promises. If I could leave a zero rating I certainly would.
Reply from Clare Sheehan, Careline Advisor at Priorslee House
We appreciate you reaching out to us with your feedback and we are sorry to hear about your experience at Priorslee House Care Home. Following your conversations with our regional leadership team surrounding your concerns, please be assured your feedback has been taken very seriously. We investigated your concerns and identified areas for improvement and have worked closely with the team at the home to make these improvements and further support residents' experiences in our home.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review of
Priorslee House
from Natalie C (Daughter of Resident) published on 17 January 2025Submitted via Website • Report
Overall Experience
Overall Experience
2.0 out of 5
Overall Experience
2.0 out of 5
This care home looks beautiful but the care is not up to scratch due to poor support from management. The residents with dementia are on the first floor and it always felt like they were second class citizens. There are not enough carers for the number of residents to be cared for safely. My mum suffered
a serious injury and has had falls whilst in their care. Simple things like making sure that residents have their own glasses and footwear don't happen - they are asking for falls when this is ignored. Residents wear the same clothes day after day because there is no protocol to put them in the wash each day - this would ensure that they had clean clothing every day. There is not a good level of understanding about dementia, capacity seems to be used as a reason not to do things rather than to encourage people to live as well as possible with dementia. We tried to work with the home and regional mangers to improve things but in the end have moved mum. Don't send people with dementia here.
Reply from Clare Sheehan, Careline Advisor at Priorslee House
At Priorslee House Care Home the safety and wellbeing of those living in our home is of the utmost importance. We are sorry to hear about your concerns surrounding your mum's care. Following your conversations with our care home colleagues and regional leadership team, we hope we were able to assure you that we have taken your feedback on board and provided you with reassurance about the additional measures we have now put in place, to further support residents' health and wellbeing in our home.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review of
Bluebell View Care Home
from A K (Resident) published on 15 January 2025Submitted via Postal Card • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
I had a good transition from hospital into a beautiful care home with excellent staff. All my needs are well met by the friendly staff and management.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review of
Bluebell View Care Home
from S M (Respite Resident) published on 15 January 2025Submitted via Postal Card • Report
Overall Experience
Overall Experience
4.0 out of 5
Overall Experience
4.0 out of 5
Staff were, at all times, friendly, professional, ready to help. Day or night - made no difference. Any problems were resolved. Facilities were very good.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review of
Priorslee House
from D G (Daughter of Resident) published on 15 January 2025Submitted via Postal Card • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
Priorslee House carers have always been pleasant and helpful. It is very reassuring to know that Dad is looked after and treated with respect and dignity. He is comfortable and generally happy. The home is clean and tidy. The meals are mostly good from what Dad has said. He enjoys the refreshments also.
There is always a friendly smile from staff. They genuinely care. The rooms are spacious and nicely decorated.
Along with the carers, I have received fantastic support from the manager and administrator, particularly with more emotional support and financial issues advice. I recommend Priorslee House.
Along with the carers, I have received fantastic support from the manager and administrator, particularly with more emotional support and financial issues advice. I recommend Priorslee House.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review of
Priorslee House
from Elizabeth Anne G (Friend of Resident) published on 15 January 2025Submitted via Postal Card • Report
Overall Experience
Overall Experience
5.0 out of 5
Overall Experience
5.0 out of 5
What a lovely, welcoming place. My friend is so well looked after and importantly, safe.
The staff are so caring to their residents but also to their families and friends. Thank you.
The staff are so caring to their residents but also to their families and friends. Thank you.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review of
Priorslee House
from T P (Daughter of Resident) published on 18 December 2024Submitted via Website • Report
Overall Experience
Overall Experience
1.0 out of 5
Overall Experience
1.0 out of 5
Very very poor. Don't be fooled by the nice furniture and fake flowers. They were regularly below legal limits for staffing ratios which management knew about. They now have agency staff as we raised it after a serious accident, due to no staff being present. Senior HC-One management have admitted they
were below legal limits of staff. Home Manager tried to deny it and lied to Safeguarding about it. Numerous days on the trot without personal care, including teeth not being brushed, has been admitted by Senior Management. Call bells are ignored, as reported by other relatives. Residents are left sitting in a room with a television on and no entertainment on the dementia suite. Anyone can enter the building as no checks are done on who you are and who you are there to see, the signing in book is never checked. We have moved to another care home and the difference in my Mum is incredible, she has a new lease of life and is walking and talking again. The Manager should be ashamed.
Reply from Clare Sheehan, Careline Advisor at Priorslee House
We appreciate you reaching out to us with your feedback and we are sorry to hear about your experience at Priorslee House Care Home. Following your conversations with our regional leadership team surrounding your concerns, please be assured your feedback has been taken very seriously. We investigated your concerns and identified areas for improvement and have worked closely with the team at the home to make these improvements and further support residents' experiences in our home.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Loading...
Awards / Recognitions (6)
Loading...
News (84) & Events (0)
News
Loading...
Upcoming Events
There are no upcoming events for HC-One
Loading...
Previous Events
Right Royal Blooming Great Tea Party
Organiser: HC-One
Date:
Friday 17 Jun 2016
more details
Right Royal Blooming Great Tea Party
Organiser: HC-One
Date:
Friday 17 Jun 2016
more details
Loading...
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact HC-One to verify any information. View our terms and conditions. HC-One has a Platinum Service – more info.