Only the locations & reviews in Surrey for HC-One are showing below.
View the details of all 282 locations (with 24907 reviews) owned by HC-One
2 Charters Village Drive, East Grinstead RH19 2GW
"My wife went to Charter Court for four weeks respite and I cannot praise the home highly enough. I was really pleased with every aspect of…" Read all 135 reviews
Charters Court Care Home, ideally situated in the luxurious Charters Retirement Village, in East Grinstead, West Sussex, delivers residential, nursing and residential dementia care. Set in a welcoming environment, residents at Charters Court benefit… Read more about Charters Court Care Home
36 Hersham Road, Walton-on-Thames KT12 1JJ
"Since Dad moved in, I have found all staff friendly and caring. Nurses are knowledgeable and easy to approach with concerns. They provide…" Read all 94 reviews
Nestled within the quiet surroundings of Walton-on-Thames, Adelaide House care home offers personalised residential and nursing care to older people. With sitting rooms and space for residents to pursue their hobbies and interests, Adelaide House… Read more about Adelaide House Care Home
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Reply from Clare Sheehan, Hospital Liaison Team at Charters Court Care Home
Thank you for your review, we value all feedback as this helps us to improve our service where required. We are sorry you have not experienced the kind care we would expect. Having reviewed your concern we found no incident which occurred on the day indicated. Our colleagues had assessed your father to be very tired and sleepy and as such, in his interest, the decision was taken to allow him to rest in bed, and even when your mother visits, your father remains tired due to his deteriorating health condition. On days your mother does not visit, and your father is sleepy, the decision is made for him to rest in bed and your mother is aware of this. Our clinical lead spoke with your mother last week and she agreed to visit in the afternoons to allow your father to attend wellbeing activities. An example of which one day this week there was no group activities as some residents had gone shopping, your father was alert and we brought him to have dinner with other residents. We are not aware of standards slipping at the home nor has your mother raised any concerns. Whilst we actively recruit for a new home manager, the previous manager continues to support, and the deputy manager and clinical lead remain in the home. Should you wish to discuss your concerns, please do not hesitate to contact us, we will be happy to help.
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