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Care Homes Owned by HC-One - The Kind Care Company

9.6 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by HC-One - The Kind Care Company

Only the locations & reviews in Surrey for HC-One are showing below.

View the details of all 283 locations (with 24736 reviews) owned by HC-One

HC-One Locations in Surrey (2)

 

2 Care Homes owned by HC-One in Surrey

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Charters Court Care Home

2 Charters Village Drive, East Grinstead RH19 2GW 

9.8 133 reviews
"My wife went to Charter Court for four weeks respite and I cannot praise the home highly enough. I was really pleased with every aspect of…"   Read all 133 reviews
Location Type Care Home

Charters Court Care Home, ideally situated in the luxurious Charters Retirement Village, in East Grinstead, West Sussex, delivers residential, nursing and residential dementia care. Set in a welcoming environment, residents at Charters Court benefit… Read more about Charters Court Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Sensory Impairment
  • 60 Rooms
Adelaide House Care Home

36 Hersham Road, Walton-on-Thames KT12 1JJ 

9.7 93 reviews
"From day one I had a good feeling about Adelaide house. Everyone is very friendly and very accommodating to my mum's needs. The activities…"   Read all 93 reviews
Location Type Care Home

Nestled within the quiet surroundings of Walton-on-Thames, Adelaide House care home offers personalised residential and nursing care to older people. With sitting rooms and space for residents to pursue their hobbies and interests, Adelaide House… Read more about Adelaide House Care Home

  • Care Provided
  • Nursing
  • Residential
  • Older Person Care
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • 30 Rooms

HC-One Reviews in Surrey (226)

9.6
HC-One has a Group Review Score of 9.6 (9.604) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to HC-One must have a Review Score.

Overall Experience

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Review of

Adelaide House Care Home

from S E (Daughter of Resident) published on 19 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From day one I had a good feeling about Adelaide house. Everyone is very friendly and very accommodating to my mum's needs. The activities are really good, and there is always something going on. The home let us hold a baby shower a few months ago and they went out of their way to help us, so it was
wonderful that our mum could join in.

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Review of

Charters Court Care Home

from P E (Husband of Resident) published on 19 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife went to Charter Court for four weeks respite and I cannot praise the home highly enough. I was really pleased with every aspect of her care, the accommodation, how clean everything was and how they attended to all her requirements. She was extremely happy with the quality and quantity of the
food - my only issue is that I'm expected to reach that standard now she is home.

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Review of

Adelaide House Care Home

from David S (Son of Resident) published on 17 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Adelaide House for 18 months now. Everybody working here is very kind and helpful. They always work with a smile on their faces. As my mother is bed bound everything can be challenging but there are no problems and all tasks are taken on readily.

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Review of

Adelaide House Care Home

from Paul W (Son of Resident) published on 14 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum really enjoys the home, staff are fantastic, food is excellent. There are lots of events, activities. We are always made welcome when we visit.

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Review of

Charters Court Care Home

from Ann M (Sister of Resident) published on 7 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In my experience Charters Court Care Home RH19 2GW is on of the best bhomes in this area. The staff are always very pleasant and helpful. The Activities group are excellent and very devoted to the residents and put a lot of effort into what they do. The home is very well run. The Reception staff are
always very helpful and pleasant.

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Review of

Charters Court Care Home

from M C (Wife of Resident) published on 26 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very pleased with the care that my that my husband is receiving at Charters Court Care Home. Praise is due to all the staff who are always cheerful. helpful and caring.

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Review of

Charters Court Care Home

from D B (Daughter of Resident) published on 26 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother is getting here is second to none. The staff are so loving, caring and always helpful. I'm always welcomed with a smile and my mother is so well cared for. We are very lucky to have such an amazing team of people looking after our loved ones.

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Review of

Charters Court Care Home

from R S (Wife of Resident) published on 25 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was admitted to Charters Court care home in September 2023, he has Alzheimer's. As a family, it was a very difficult decision to make, but we know he is being cared for so well. The staff are so kind and friendly and we are so grateful to them. I must really mention the amazing Wellbeing
team who organise wonderful activities for the residents, organising regular musicians, singers, magicians and even small animals that visit, and also the residents are taken on outings in the mini-bus to garden centres etc, this gives so much pleasure. This year my husband and I celebrated our Diamond wedding anniversary (60 years) and after mentioning this, my husband's room was decorated with balloons etc and we had a lovely cake that we were able to cut together, which meant so much. The food is of a very high standard and cleanliness is excellent. As a family we are so pleased that my husband is at Charters Court, we know that he is safe and sound.

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Review of

Charters Court Care Home

from Sally M (Daughter of Resident) published on 30 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very concerned when mum went into a home. Charters Court Care Home is mum's home now and she is much happier. Everyone is so lovely, she always seems to be doing one activity or another. I was able to join mum in the zumba class, we had such a good time bumping into each other.

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Review of

Adelaide House Care Home

from Stephen G (Son of Resident) published on 23 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all professional, helpful and polite. My mum went through a very traumatic time before moving to the home but she has been treated very well in the time she has spent here. The menus seem nutritional and varied. Overall, I couldn't wish for my mum to be anywhere else.

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Review of

Charters Court Care Home

from Donna G (Daughter of Resident) published on 16 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has Alzheimer's and has been living at Charters Court Care Home for almost 6 years now. I cannot express enough my gratitude to the staff and managers at Charters. Their care for my mother is second to none. Mum feels safe and secure. I feel extremely comforted at their level of competence,
implementation of standard operating procedures, and regular communication (I live overseas).
Additional care is needed for my mother by way of covert medication, assistance with eating/drinking, toileting and now walking. Nothing is too much trouble for any of the staff at Charters Court. I have personally observed the staff on mum's ward to be very kind and caring. I have known the deputy manager (current acting manager) for several years now. She is dedicated, experienced, kind and compassionate. This culture flows through to everyone.
Choosing somewhere for mum to live was very stressful. I consider us to be very fortunate and privileged that mum resides at Charters Court. Highly recommend.

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Review of

Adelaide House Care Home

from Louise G (Granddaughter of Resident) published on 9 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Adelaide House Care Home has been so welcoming and warm. They have made my Nan feel part of the family and we all enjoy coming to visit and join in with the activities!

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Review of

Adelaide House Care Home

from Emily H (Daughter of Resident) published on 8 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Adelaide House Care Home are outstanding, so friendly, helpful and supportive. The house is lovely and my dad has a very nice and well-equipped room. I am very happy to have my dad stay here and feel safe knowing he is taken care of.

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Review of

Adelaide House Care Home

from Kim T (Daughter of Resident) published on 8 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have had a great experience with the care shown to my mum who has quite complex needs. Nothing is too much trouble. All staff show great care. Cannot fault the staff. All mum's needs are met.

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Review of

Adelaide House Care Home

from L D (Son of Resident) published on 8 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot fault Mum and Dad's stay here. The staff are very friendly and supportive. We feel like one big family.

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Review of

Charters Court Care Home

from A V (Daughter of Resident) published on 3 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My father has been a resident for more than 5 years and the other reviews I read about Charters Court seem so very different from my own personal experience. While there have been and remain a few truly amazing staff over the years, our experience with management is that they are anything but kind and
caring. The care my father has received has fallen short on multiple occasions, but recently it has deteriorated significantly. With the on site managerial role open now for several weeks, it seems that processes are slipping. As a very recent example, my father was left in his room, on his own for Christmas Day, while other residents were treated to an enjoyable lunch, he was left in his bed - he is wheelchair bound and non verbal. Imagine our distress to learn this is how our Father spent his Christmas day! I cannot therefore, in good conscience recommend this home.

Reply from Clare Sheehan, Hospital Liaison Team at Charters Court Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. We are sorry you have not experienced the kind care we would expect. Having reviewed your concern we found no incident which occurred on the day indicated. Our colleagues had assessed your father to be very tired and sleepy and as such, in his interest, the decision was taken to allow him to rest in bed, and even when your mother visits, your father remains tired due to his deteriorating health condition. On days your mother does not visit, and your father is sleepy, the decision is made for him to rest in bed and your mother is aware of this. Our clinical lead spoke with your mother last week and she agreed to visit in the afternoons to allow your father to attend wellbeing activities. An example of which one day this week there was no group activities as some residents had gone shopping, your father was alert and we brought him to have dinner with other residents. We are not aware of standards slipping at the home nor has your mother raised any concerns. Whilst we actively recruit for a new home manager, the previous manager continues to support, and the deputy manager and clinical lead remain in the home. Should you wish to discuss your concerns, please do not hesitate to contact us, we will be happy to help.


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Review of

Adelaide House Care Home

from Sean H (Son of Resident) published on 19 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have always been friendly and helpful, they are very attentive with my dad and treat him with respect and dignity. My dad has a lot of appreciation for the staff due to how well he is looked after and cared for. The only complaint he has is that the food is not always to his liking but overall
the home is excellent. In my opinion, there are plenty of options for meals and the food looks great. I am happy with the care my dad receives and grateful he has such a nice environment to live in.

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Review of

Adelaide House Care Home

from Lesley S (Friend of Resident) published on 9 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very welcoming and friendly. I would recommend Adelaide House Care Home to my family and friends.

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Review of

Adelaide House Care Home

from Mark S (Son of Resident) published on 6 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The interaction with the events coordinators is excellent. The medical support is excellent. The food seems quite variable, sometimes good, sometimes poor. Maybe a chair in the rooms would be good so they don't have to be in bed all the time, if safe.

Reply from Clare Sheehan, Careline Advisor at Adelaide House Care Home

Thank you for your feedback. We are delighted to hear of your positive experience with our events coordinators and medical support team. Your comments about the food are important to us and we will share them with our catering team to ensure consistency and improvements where needed. Regarding the suggestion for a chair in the rooms, we can assure you that all residents do have a chair in their room but we appreciate your input and will assess the feasibility and safety of additional seating options to enhance comfort for visitors. Sometimes we have recommendations from specialist services and they may suggest a resident should have limited time sitting and to rest in bed for periods of time. We do always try to encourage residents out of bed whenever possible as we recognize this is of benefit to their physical and mental health. Your insights help us improve the quality of care and services we provide. Thank you again for taking the time to share your thoughts.


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Review of

Adelaide House Care Home

from Janet D (Friend of Resident) published on 29 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always found all the staff at Adelaide House very friendly and helpful when I visit. They all seem very caring and treat residents with respect.

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Awards / Recognitions (6)

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HC-One in Bedfordshire HC-One in Buckinghamshire HC-One in Cheshire HC-One in Cleveland & Teesside HC-One in Cumbria HC-One in Derbyshire HC-One in Devon HC-One in Dorset HC-One in Durham HC-One in East Riding of Yorkshire HC-One in East Sussex HC-One in Essex HC-One in Gloucestershire HC-One in Greater Manchester HC-One in Hampshire HC-One in Hertfordshire HC-One in Lancashire HC-One in Leicestershire HC-One in Lincolnshire HC-One in London HC-One in Merseyside HC-One in North East Lincolnshire HC-One in North Lincolnshire HC-One in North Yorkshire HC-One in Northamptonshire HC-One in Northumberland HC-One in Nottinghamshire HC-One in Oxfordshire HC-One in Shropshire HC-One in South Yorkshire HC-One in Staffordshire HC-One in Surrey HC-One in Tyne & Wear HC-One in Warwickshire HC-One in West Midlands HC-One in West Sussex HC-One in West Yorkshire HC-One in Wiltshire HC-One in Worcestershire HC-One in Aberdeenshire HC-One in Angus HC-One in Ayrshire HC-One in City of Edinburgh HC-One in Clackmannanshire HC-One in Dunbartonshire HC-One in East Lothian HC-One in Falkirk HC-One in Fife HC-One in Glasgow City HC-One in Highland HC-One in Inverclyde HC-One in Lanarkshire HC-One in Midlothian HC-One in Perth & Kinross HC-One in Renfrewshire HC-One in Stirling HC-One in West Lothian HC-One in Western Isles (Eilean Siar) HC-One in Bridgend HC-One in Caerphilly HC-One in Cardiff HC-One in Carmarthenshire HC-One in Merthyr Tydfil HC-One in Neath - Port Talbot HC-One in Rhondda, Cynon, Taff HC-One in Swansea

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