HC-One in Warwickshire | 1 Care Home

Review of
Haywood Lodge
from Julie D (Ex Family Member) published on 14 April 2025

Submitted via Website • Report

Overall Experience

I would not recommend this Carehome HAYWOOD LODGE to any families that are looking for a Carehome for their loved ones from the experience we had and the care our mother received. l recently found out they have received a CQC rating of Good which l find very hard to accept. We have since moved our mother

to another Carehome in Solihull which is also rated Good there is no comparison it should be excellent. Our mother is a different person since we moved her and is getting the care that she deserves. When choosing a Carehome you need to really do your research.

Reply from HC-One Limited, Administrator at Haywood Lodge

Thank you for your review, we value all feedback as this helps us to make improvements where required. We are sorry to hear that Haywood Lodge Care Home did not meet your expectations and we have taken on board your comments. We strive to deliver kind care every day and we are grateful to you for giving us this opportunity to further improve our services. If you wish to discuss your concerns further, please do not hesitate to contact the home direct.

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Review of
Haywood Lodge
from Katie B (Granddaughter of Resident) published on 1 April 2025

Submitted via Website • Report

Overall Experience

The manager and her team have been truly amazing. My nan went to Haywood Lodge for a two week stay following a fall. She now doesn't want to go home. She said the food is gorgeous and the staff are very kind and caring. They have taken time to get to know her and really make her smile and laugh!

Reply from Haywood Lodge, Administrator at Haywood Lodge

Thank you for sharing such positive feedback about our home. At Haywood House, kindness is at the heart of everything we do and are so pleased to hear your nan happy here. Kind words like these are testament to the hard work of our colleagues so we really appreciate you taking the time to share your experience.

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Review of
Haywood Lodge
from J G (Brother-in-law of Resident) published on 10 March 2025

Submitted via Postal Card • Report

Overall Experience

Staff welcoming and treated my brother-in-law and ensured he was comfortable and know were is room was. We were offered refreshments. I have enjoyed not having total responsibility for his care. He is settling in and enjoying life himself - no longer lonely. He enjoys excellent food and choice of menu.

I have all questions answered. Care is excellent. I will recommend the home to people.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Haywood Lodge

Hi ,Thank you so much for taking the time to leave such a positive review of our home. We are pleased to hear you are pleased with the quality of care your loved one receives at Haywood Lodge care home and we will ensure your kind words are shared with the team. Again, thank you for your positive comments.

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Review of
Haywood Lodge
from Robert B (Friend of Resident) published on 6 December 2024

Submitted via Website • Report

Overall Experience

Myself, my wife and my lifelong friend made our visit to see my friends aunt who is also a friend, because of health issues is now a resident in this care home.
From the moment we walked into reception we were greeted warmly and made to feel welcome by the receptionist and every member of the staff

thereafter who we came into contact with.
We found the whole place to be very clean, warm and comforting. My friend, who would obviously rather be back at home, has no complaints regarding any of the staff, facilities, entertainment meals or activities available to residents.
We left feeling very grateful that my friend is in a wonderful care home and would sincerely recommend Haywood Lodge.

Reply from Clare Sheehan, Careline Advisor at Haywood Lodge

We'd like to take a moment to thank you for leaving such a wonderful review of our home. It means so much to our colleagues when they receive this level of praise; they work tirelessly throughout the year to deliver the kindest possible care to residents and hearing such fantastic feedback is really the icing on the cake to them! Thank you, once again, for your kind words.

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Review of
Haywood Lodge
from Amanda M (Daughter of Resident) published on 6 November 2024

Submitted via Website • Report

Overall Experience

Our dad was one of the first residents at Haywood Lodge Care Home when it opened and stayed there until his passing a couple of weeks ago. We felt confident that he was having the most caring team taking care of his everyday needs. They went above and beyond their job duties and operated with kindness

throughout. He was given love and respect by the team and we will be forever grateful to them.

Reply from Clare Sheehan, Careline Advisor at Haywood Lodge

Thank you so much for taking the time to leave such a positive review of our home. We are pleased you were very happy with the quality of care your dad received at Haywood Lodge care home, kindness is at the heart of everything we do. We will ensure your kind words are shared with the team. Thank you again for taking the time to leave such a positive review of our home at this difficult time, please accept our sincere condolences to you and your family.

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Review of
Haywood Lodge
from J B (Daughter of Resident) published on 2 July 2024

Submitted via Postal Card • Report

Overall Experience

My mom has been a resident at Haywood Lodge since the beginning of February 2024. The staff are amazing, so caring and friendly. I know Mum is receiving excellent care and attention. Thank you.

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Review of
Haywood Lodge
from Val B (Respite Resident) published on 18 June 2024

Submitted via Website • Report

Overall Experience

I stayed at Haywood Lodge for 2 weeks of respite care from Sunday 12th May following a hip replacement operation, knowing that as I live alone, I would not have been able to look after myself. One of the best decisions I could have made, as the 2-week period allowed me to be looked after properly without

causing me any concerns.
From the moment I checked in I was cared for by all the staff in an exemplary way and whether I needed the red button to call upon them or not, they would show up regularly with smiling faces to check on me and see if they could be of any help. This made me feel so good, allowing me to gain confidence.
Food was excellent and extremely varied and there was not one occasion when I was not satisfied with the quality of cooking or service.
I have now been home for a week progressing well, but I know that without the care and attention at Haywood Lodge, my recovery would not be so far forward.
The manager and her staff cannot be faulted and I sincerely thank them.

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Review of
Haywood Lodge
from C B (Partner of Resident) published on 29 May 2024

Submitted via Postal Card • Report

Overall Experience

I am really impressed with the above care home. Polite, and well-mannered. Nothing is too much trouble. Good Food, good varied activities. Beautifully kept. Visitors are very well looked after.

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Review of
Haywood Lodge
from Joanne S (Great-Niece of Resident) published on 20 May 2024

Submitted via Website • Report

Overall Experience

Our 97-year-old great-aunt became a permanent resident in March of 2024 after living in her home alone became too much hard work. After living there for over 65 years it was a very difficult decision, but everyone from the reception, care, housekeeping and management teams made the move so smooth and

effortless for her. She is warm, well-fed, comfortable and happier than we could ever imagine and can be as involved or independent as she wants to be but the knowledge that there is always someone there at the push of a button if needed, is so reassuring to all of us. Everyone is so kind, and friendly and nothing is ever too much trouble plus the regular hair-dressing and chiropodist appointments are a great addition to the normal care you expect to receive in a residential home. Thank you to all of the lovely people at Haywood Lodge for such a smooth and easy transition with the care that is second to none

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Review of
Haywood Lodge
from L H (Daughter of Resident) published on 9 May 2024

Submitted via Website • Report

Overall Experience

Mum and Dad moved to Haywood Lodge after a challenging six months. They both have different needs and were tired physically and emotionally. As soon as they arrived, they were made extremely welcome and nothing has changed since. The home is outstanding in every aspect of its work. The building is attractive

and immaculate. The rooms are lovely and the lounges are homely and residents mix freely with each other. The cinema and hairdressing salon are used regularly. The quality of the food is fully appreciated. The staff are friendly and knowledgeable and the communication between the team is excellent. They are responsive to individual needs and engage with residents with respect dignity and kindness. The activities are regular and varied. The local community is engaged which stimulates the residents. The management is exemplary and well-respected by staff, residents and family members. It is a home away from home. Mum and Dad are safe, well cared for and happy. Thank you.

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Review of
Haywood Lodge
from J A (Daughter of Resident) published on 23 April 2024

Submitted via Postal Card • Report

Overall Experience

My Mother has been staying at Haywood Lodge for the past three weeks and in all of that time, every member of staff has gone out of their way to make Mum feel welcome and settled. Treating her with the utmost care and dignity. During this period we had a family wedding and again the staff ensured Mum

felt ready to attend by helping her get ready in plenty of time ensuring she didn't feel anxious or stressed in any way. All staff continue to show true empathy and compassion to everyone in their care. Thank you.

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Review of
Haywood Lodge
from R W (Friend of Resident) published on 22 April 2024

Submitted via Postal Card • Report

Overall Experience

My first visit to this home was superb 2nd and 3rd were even better. The welcome was second to none and the hospitality was excellent. Looking forward to returning again. Fantastic staff.

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Review of
Haywood Lodge
from Sara R (Daughter of Resident) published on 11 March 2024

Submitted via Postal Card • Report

Overall Experience

When my sister and I first attended Haywood Lodge, we immediately felt at home and knew it would be ideal for our mum. The support given to us in this difficult time has been outstanding. From the home manager, care staff, maintenance and chef. The difference the home has made to our mum is indescribable,

and we have nothing but praise and gratitude to all the team.

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Review of
Haywood Lodge
from A C (Daughter of Resident) published on 31 January 2024

Submitted via Website • Report

Overall Experience

My dad was at Haywood Lodge for 2 weeks of respite care. He was a little uncertain about this initially but he soon realised what a wonderful place it is. The staff were very friendly and helpful at all times the care they showed to Dad and us as a family was outstanding. He really enjoyed the food

and the activities and would certainly recommend it to anyone.

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Review of
Haywood Lodge
from Warwick G (Son of Resident) published on 24 January 2024

Submitted via Postal Card • Report

Overall Experience

I can only describe this care home as a good quality hotel with care and plenty of entertainment.

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Review of
Haywood Lodge
from C D (Son of Resident) published on 24 January 2024

Submitted via Postal Card • Report

Overall Experience

My mother has been in Haywood Lodge for only 3 weeks, a direct transfer from hospital which was arranged very efficiently. The home is modern with excellent facilities, even has a cinema room. The food is very good, the bedrooms are beautiful and very well equipped with TV and wet room, and plenty of

wardrobe space. The staff are very caring, nothing is too much trouble for them, they even arranged a small family party for her birthday.

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Review of
Haywood Lodge
from M P (Wife of Resident) published on 10 January 2024

Submitted via Postal Card • Report

Overall Experience

I always have a great welcome by everyone.
Fantastic food and company, entertainment is good and my husband is kept occupied.

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Review of
Haywood Lodge
from D T (Daughter of Resident) published on 3 January 2024

Submitted via Postal Card • Report

Overall Experience

Our experience has been very welcoming. The room is clean and comfortable. My mom has settled in very well. The staff are very helpful and pleasant. It's also nice that we can visit anytime.

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Review of
Haywood Lodge
from Roy B (Son of Resident) published on 24 November 2023

Submitted via Postal Card • Report

Overall Experience

My dad has been a resident at Haywood Lodge for two months. I have been really impressed with all aspects of his care so far. He was quite poorly when he came in and they have really looked after him to the point where he is thriving and enjoying himself in his later years.
The whole team have been

very caring and it's a lovely environment for him to be in.

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Review of
Haywood Lodge
from R N (Friend of Resident) published on 27 September 2023

Submitted via Postal Card • Report

Overall Experience

I visit on occasion with my sister whose next-door neighbour is a resident. I have found from my very first visit that it is a homely, warm place to live, it's not like a home for the elderly. It is almost like a top-class hotel but workers are like your friends. I can't explain it really other than

care is utmost. You have privacy in a beautiful room. Everyone always looks happy, their meals smell like a top-class hotel/restaurant, cooked on the premises, where else would you get that? I wouldn't mind living here if there was a need, First class.

Reply from Terri Kidd, PR Executive at Haywood Lodge

Thank you for such a glowing review! We love having visitors and we very much consider Haywood Lodge to be one happy family, residents and staff alike. are more than welcome to join us anytime!

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Care Homes Owned by HC-One - The Kind Care Company

HC-One Locations in Warwickshire (1)

HC-One Reviews in Warwickshire (31)

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Awards / Recognitions (6)

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