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Care Homes Owned by HC-One - The Kind Care Company

9.6 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by HC-One - The Kind Care Company

Only the locations & reviews in West Lothian for HC-One are showing below.

View the details of all 283 locations (with 24736 reviews) owned by HC-One

HC-One Locations in West Lothian (2)

 

2 Care Homes owned by HC-One in West Lothian

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Redmill Care Home

Lady Court, East Whitburn, Bathgate EH47 0PN 

9.4 77 reviews
"After visiting/ assessing five other care homes I quickly chose Redmill after I received a very thorough introduction with the care home.…"   Read all 77 reviews
Location Type Care Home

Redmill Care Home, in the picturesque town of East Whitburn in West Lothian, supports older people to lead their best lives with personalised nursing and nursing dementia care. The lovely home offers many facilities for residents to enjoy such as… Read more about Redmill Care Home

  • Care Provided
  • Nursing
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • 68 Rooms
Linlithgow Care Home

Linlithgow, EH49 7BW 

8.9 78 reviews
"My mother has been a resident of the Linlithgow Carehome - Cockleroy section, since September 2023. Suffering dementia and being immobile,…"   Read all 78 reviews
Location Type Care Home

Linlithgow Care Home, situated in the beautiful countryside of Linlithgow, supports older people to lead their best lives with personalised nursing and nursing dementia care. The catering team at Linlithgow understands the nutritional needs of older… Read more about Linlithgow Care Home

  • Care Provided
  • Nursing
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • 80 Rooms

HC-One Reviews in West Lothian (155)

9.6
HC-One has a Group Review Score of 9.6 (9.604) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to HC-One must have a Review Score.

Overall Experience

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  • 7
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Review of

Redmill Care Home

from J A (Nephew of Resident) published on 28 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After visiting/ assessing five other care homes I quickly chose Redmill after I received a very thorough introduction with the care home. My aunt had a difficult few days settling in, but the management & staff worked very closely with her to make her feel at home and comfortable. After 6 weeks my aunt
believes shes living in her own home and is in a better state of wellbeing than she has been for a long time. I am delighted with everyone here.

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Review of

Redmill Care Home

from P I (Son of Resident) published on 28 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I know my mum is well cared for at Redmill and appreciate the help and assistance she needs to stay safe. The staff are very patient.

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Review of

Redmill Care Home

from Craig L (Son of Resident) published on 24 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my dad came into Redmill the care he has received has been amazing. All the staff are so good with him. I am happy knowing he is getting the care he needs.

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Review of

Linlithgow Care Home

from J G (Son of Resident) published on 20 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of the Linlithgow Carehome - Cockleroy section, since September 2023. Suffering dementia and being immobile, the staff in the home have been outstanding tending to her needs and being a source of friendly support and advice to the family.
Throughout this time the staff
have been really warm, kind and supportive. This has been very comforting, especially in the last few days of my mothers life where she has been treated with a lot of respect and dignity.

Reply from HC-One Limited, Administrator at Linlithgow Care Home

We'd like to take a moment to thank you for leaving such a wonderful review of our home. We are pleased to hear you were very happy with the quality of care your mother received at Linlithgow care home and we will ensure your kind words are shared with the team. Thank you again for taking the time to leave such a positive review of our home at this difficult time, please accept our sincere condolences to you and your family


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Review of

Redmill Care Home

from T H (Son of Resident) published on 7 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been here for about 1 week. The room was set up for her arrival. Spotlessly clean. Staff have gone over and above to help inform us of anything needed for mum. All staff are very helpful and attentive to all residents. First impressions are excellent.

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Review of

Linlithgow Care Home

from N G (Brother of Resident) published on 30 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Individual dignity entitlement and constant respect are in abundance day-to-day and week-to-week. The nurses and staff are approachable, caring, and responsive and work hard on emotional wellbeing proving and giving a high level of care. Thank you!

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Review of

Redmill Care Home

from J K (Daughter of Resident) published on 22 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the time my Mum has been in Redmill the staff have been very helpful. I feel my mum's care has been improved i.e. always looks clean. We appreciate it has good communication from staff.

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Review of

Redmill Care Home

from C M (Daughter of Resident) published on 17 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Redmill provided excellent care for Dad in the last 7 months of his life. He had Alzheimer's and other disabilities. The staff were all incredibly kind, caring, and respectful and I knew he was safe and being cared for at all times. The staff were also incredibly supportive of me. The nursing staff
were experienced and kind and knew exactly when to escalate to outside medical care. I couldn't be happier with my Dad's care. Thank you.

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Review of

Redmill Care Home

from K D (Daughter of Resident) published on 16 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum recently became a resident here and she's settled in really well and that's due to the staff and how they made her feel included and welcome. She is really enjoying living here and that makes me feel reassured.

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Review of

Redmill Care Home

from J F (Daughter of Resident) published on 16 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Redmill is a very welcoming place. The staff are very friendly and kind.

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Review of

Redmill Care Home

from Anne Marie M (Daughter of Resident) published on 16 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every member of staff is extremely helpful, welcoming and super friendly. So considerate and caring to residents. My mother has settled in brilliantly and I can leave her knowing she is being very well cared for. Thanks to the superb management and all the staff.

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Review of

Redmill Care Home

from A G (Partner of Resident) published on 12 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Redmill Care Home has looked after my partner for around two years now, and if there were any health issues with her they always phoned me to let me know and what actions were taken. I have always found the staff very helpful. The staff nurses keep me informed on what medications or injections my partner
is to receive, and get phone calls asking my permission for her to continue getting the covid jab. So far I have no complaints about the care and home.

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Review of

Linlithgow Care Home

from S W (Daughter of Resident) published on 12 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are generally satisfied with the standard of care.
The staff appear to be genuinely concerned about the residents and their comfort.
We feel that the rooms look a bit tired and would benefit from a refresh and modernisation.
Our main concern is the standard of food. There are occasions when the
food is not age-appropriate and is not served at a constant temperature and does not represent value for money.

Reply from Clare Sheehan, Careline Advisor at Linlithgow Care Home

Thank you for your feedback. I am aware that you have met with the Home Manager to discuss your concerns around the food, and we are continuing to work closely with our Chef team, taking on board your feedback. Our Home Manager would be happy to meet with you again if you feel that this would help.


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Review of

Redmill Care Home

from Anne K (Daughter of Resident) published on 10 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I'm so pleased with the recent improvements at Redmill Care Home. The new management has made a real difference and the overall improvement in standards are remarkable. The staff are attentive, and compassionate and truly seem to care about the residents. There is a more homely atmosphere now. My mum
has noticeably become more content and positive again. Her personal care has been very good over the last few months. This means a lot to our family thank you so much and also to the senior manager.

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Review of

Redmill Care Home

from B M (Son of Resident) published on 3 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since Mum has come into the care home she has been so settled and happy. Mum has dementia and can get confused easily.
The staff are really good with all the residents especially those with dementia.
It is a lovely environment and I'm glad my Mum is being cared for in a way the family no longer could

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Review of

Redmill Care Home

from W D (Son-in-law of Resident) published on 1 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel sometimes there is an odour in the corridors, I feel this is very unpleasant. Hopefully with the new chef, the standard of food will be raised, as I've heard from some residents that the food is of a poor standard. From what I've seen, all staff now seem very helpful, polite and accommodating.
Overall opinion 7/10.

Reply from Clare Sheehan, Careline Advisor at Redmill Care Home

Thank you for your review, I am delighted that you find our staff helpful, polite, and accommodating. We have worked hard over the past 6 months to improve the experience for our residents and relatives, and we have appointed a new Manager who has been in post since July 2024. I know that you have discussed your review with the Home Manager and I am confident that you will find that the quality of food will continue to improve since the appointment of our new experienced Head Chef. I am delighted to share that feedback from our residents so far has been wonderful. We are awaiting a new floor for the one room that we had an odour in previously. However, with the appointment of a new Head Housekeeper, there has been a noted vast improvement and we anticipate that this will continue to be the case in the future. Our Home Manager would be delighted to meet with you again to discuss this further if you feel this would be helpful.


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Review of

Redmill Care Home

from C F (Son of Resident) published on 30 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Think the staff are really friendly, helpful and do a good job. Over the last few months noticed a big difference, including overall cleanliness. If one thing - would like my Mum in her chair more.

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Review of

Redmill Care Home

from J G (Daughter of Resident) published on 29 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Redmill take good care of my dad. They know him well, his likes and his personality. The care home is very clean and comfortable and the garden is great for when we want to go for a wee walk. Staff always respond to any queries we have and take time to explain or discuss anything with us.

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Review of

Redmill Care Home

from Lorraine S (Daughter of Resident) published on 29 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident here since July 2023. I have noticed over the past 3 months a marked improvement due to change in management. Good to see more permanent day/night staff and not so many agency staff. Staff are extremely friendly and polite and all this combined gives me great peace of mind
that my mum is being well cared for.

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Review of

Redmill Care Home

from Andrew S (Son of Resident) published on 29 October 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my dad receives is excellent. Staff are always warm and friendly and nothing is too much of a hassle for them. I always go home knowing my dad is in safe hands. Keep up the good work.

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Awards / Recognitions (6)

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HC-One in Bedfordshire HC-One in Buckinghamshire HC-One in Cheshire HC-One in Cleveland & Teesside HC-One in Cumbria HC-One in Derbyshire HC-One in Devon HC-One in Dorset HC-One in Durham HC-One in East Riding of Yorkshire HC-One in East Sussex HC-One in Essex HC-One in Gloucestershire HC-One in Greater Manchester HC-One in Hampshire HC-One in Hertfordshire HC-One in Lancashire HC-One in Leicestershire HC-One in Lincolnshire HC-One in London HC-One in Merseyside HC-One in North East Lincolnshire HC-One in North Lincolnshire HC-One in North Yorkshire HC-One in Northamptonshire HC-One in Northumberland HC-One in Nottinghamshire HC-One in Oxfordshire HC-One in Shropshire HC-One in South Yorkshire HC-One in Staffordshire HC-One in Surrey HC-One in Tyne & Wear HC-One in Warwickshire HC-One in West Midlands HC-One in West Sussex HC-One in West Yorkshire HC-One in Wiltshire HC-One in Worcestershire HC-One in Aberdeenshire HC-One in Angus HC-One in Ayrshire HC-One in City of Edinburgh HC-One in Clackmannanshire HC-One in Dunbartonshire HC-One in East Lothian HC-One in Falkirk HC-One in Fife HC-One in Glasgow City HC-One in Highland HC-One in Inverclyde HC-One in Lanarkshire HC-One in Midlothian HC-One in Perth & Kinross HC-One in Renfrewshire HC-One in Stirling HC-One in West Lothian HC-One in Western Isles (Eilean Siar) HC-One in Bridgend HC-One in Caerphilly HC-One in Cardiff HC-One in Carmarthenshire HC-One in Merthyr Tydfil HC-One in Neath - Port Talbot HC-One in Rhondda, Cynon, Taff HC-One in Swansea

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