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Care Homes Owned by HC-One - The Kind Care Company

9.6 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by HC-One - The Kind Care Company

Only the locations & reviews in West Lothian for HC-One are showing below.

View the details of all 282 locations (with 24907 reviews) owned by HC-One

HC-One Locations in West Lothian (2)

 

2 Care Homes owned by HC-One in West Lothian

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Redmill Care Home

Lady Court, East Whitburn, Bathgate EH47 0PN 

9.4 80 reviews
"Such a pleasant and welcoming home, the staff are happy and friendly. My mum was struggling when she first arrived but due to the care and…"   Read all 80 reviews
Location Type Care Home

Redmill Care Home, in the picturesque town of East Whitburn in West Lothian, supports older people to lead their best lives with personalised nursing and nursing dementia care. The lovely home offers many facilities for residents to enjoy such as… Read more about Redmill Care Home

  • Care Provided
  • Nursing
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • 68 Rooms
Linlithgow Care Home

Linlithgow, EH49 7BW 

8.9 79 reviews
"My mother has been a resident of the Linlithgow Carehome - Cockleroy section, since September 2023. Suffering dementia and being immobile,…"   Read all 79 reviews
Location Type Care Home

Linlithgow Care Home, situated in the beautiful countryside of Linlithgow, supports older people to lead their best lives with personalised nursing and nursing dementia care. The catering team at Linlithgow understands the nutritional needs of older… Read more about Linlithgow Care Home

  • Care Provided
  • Nursing
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • 80 Rooms

HC-One Reviews in West Lothian (159)

9.6
HC-One has a Group Review Score of 9.6 (9.609) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to HC-One must have a Review Score.

Overall Experience

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Review of

Linlithgow Care Home

from A S (Son of Resident) published on 23 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have had some ups and downs since my mother was admitted to the care home in November 23.
With a history of oral thrush infections, reliant on regular & good mouth care, mum was admitted to hospital in the autumn of 24. There seems to be confusion between local GP & care home as to how to treat
this, resulting in hospitalisation. Fortunately, the issue has been resolved for the time being.
Missing clothes still seems to be an issue.
I would like to see plans on renovations of the rooms - mum's could do with a freshen up, including new window curtains, light fittings as well as better ventilation, it is often far too warm.

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Review of

Redmill Care Home

from C M (Daughter of Resident) published on 8 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a pleasant and welcoming home, the staff are happy and friendly.
My mum was struggling when she first arrived but due to the care and attention from management, nursing and domestic staff my mum has flourished.
The difficult decision to put my mum into a nursing home has been made easier knowing
she is safe, well cared for physically and mentally and more importantly fed, the food gets a 10 out of 10 from her

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Review of

Redmill Care Home

from A S (Daughter of Resident) published on 4 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very caring staff. Helpful and supportive. Someone is always on hand if there is a question. Visitors are made welcome always. Staff always smile and say hello. Staff seem to know mum well and in a short space of time after admission. Mum is comfortable and cared for 24hrs/day

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Review of

Redmill Care Home

from W C (Father of Resident) published on 1 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My son was in hospital awaiting admission to a nursing home, I received word that an assessor from Redmill would be coming soon, I paid a visit to Redmill and was very impressed by what I saw, my son was admitted and is very happy here. His brother and I would like to thank all the kindness shown to
us by all the members of your staff.

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Review of

Redmill Care Home

from J A (Nephew of Resident) published on 28 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After visiting/ assessing five other care homes I quickly chose Redmill after I received a very thorough introduction with the care home. My aunt had a difficult few days settling in, but the management & staff worked very closely with her to make her feel at home and comfortable. After 6 weeks my aunt
believes shes living in her own home and is in a better state of wellbeing than she has been for a long time. I am delighted with everyone here.

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Review of

Redmill Care Home

from P I (Son of Resident) published on 28 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I know my mum is well cared for at Redmill and appreciate the help and assistance she needs to stay safe. The staff are very patient.

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Review of

Redmill Care Home

from Craig L (Son of Resident) published on 24 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my dad came into Redmill the care he has received has been amazing. All the staff are so good with him. I am happy knowing he is getting the care he needs.

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Review of

Linlithgow Care Home

from J G (Son of Resident) published on 20 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of the Linlithgow Carehome - Cockleroy section, since September 2023. Suffering dementia and being immobile, the staff in the home have been outstanding tending to her needs and being a source of friendly support and advice to the family.
Throughout this time the staff
have been really warm, kind and supportive. This has been very comforting, especially in the last few days of my mothers life where she has been treated with a lot of respect and dignity.

Reply from HC-One Limited, Administrator at Linlithgow Care Home

We'd like to take a moment to thank you for leaving such a wonderful review of our home. We are pleased to hear you were very happy with the quality of care your mother received at Linlithgow care home and we will ensure your kind words are shared with the team. Thank you again for taking the time to leave such a positive review of our home at this difficult time, please accept our sincere condolences to you and your family


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Review of

Redmill Care Home

from T H (Son of Resident) published on 7 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been here for about 1 week. The room was set up for her arrival. Spotlessly clean. Staff have gone over and above to help inform us of anything needed for mum. All staff are very helpful and attentive to all residents. First impressions are excellent.

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Review of

Linlithgow Care Home

from N G (Brother of Resident) published on 30 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Individual dignity entitlement and constant respect are in abundance day-to-day and week-to-week. The nurses and staff are approachable, caring, and responsive and work hard on emotional wellbeing proving and giving a high level of care. Thank you!

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Review of

Redmill Care Home

from J K (Daughter of Resident) published on 22 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In the time my Mum has been in Redmill the staff have been very helpful. I feel my mum's care has been improved i.e. always looks clean. We appreciate it has good communication from staff.

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Review of

Redmill Care Home

from C M (Daughter of Resident) published on 17 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Redmill provided excellent care for Dad in the last 7 months of his life. He had Alzheimer's and other disabilities. The staff were all incredibly kind, caring, and respectful and I knew he was safe and being cared for at all times. The staff were also incredibly supportive of me. The nursing staff
were experienced and kind and knew exactly when to escalate to outside medical care. I couldn't be happier with my Dad's care. Thank you.

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Review of

Redmill Care Home

from K D (Daughter of Resident) published on 16 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum recently became a resident here and she's settled in really well and that's due to the staff and how they made her feel included and welcome. She is really enjoying living here and that makes me feel reassured.

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Review of

Redmill Care Home

from J F (Daughter of Resident) published on 16 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Redmill is a very welcoming place. The staff are very friendly and kind.

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Review of

Redmill Care Home

from Anne Marie M (Daughter of Resident) published on 16 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every member of staff is extremely helpful, welcoming and super friendly. So considerate and caring to residents. My mother has settled in brilliantly and I can leave her knowing she is being very well cared for. Thanks to the superb management and all the staff.

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Review of

Redmill Care Home

from A G (Partner of Resident) published on 12 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Redmill Care Home has looked after my partner for around two years now, and if there were any health issues with her they always phoned me to let me know and what actions were taken. I have always found the staff very helpful. The staff nurses keep me informed on what medications or injections my partner
is to receive, and get phone calls asking my permission for her to continue getting the covid jab. So far I have no complaints about the care and home.

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Review of

Linlithgow Care Home

from S W (Daughter of Resident) published on 12 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are generally satisfied with the standard of care.
The staff appear to be genuinely concerned about the residents and their comfort.
We feel that the rooms look a bit tired and would benefit from a refresh and modernisation.
Our main concern is the standard of food. There are occasions when the
food is not age-appropriate and is not served at a constant temperature and does not represent value for money.

Reply from Clare Sheehan, Careline Advisor at Linlithgow Care Home

Thank you for your feedback. I am aware that you have met with the Home Manager to discuss your concerns around the food, and we are continuing to work closely with our Chef team, taking on board your feedback. Our Home Manager would be happy to meet with you again if you feel that this would help.


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Review of

Redmill Care Home

from Anne K (Daughter of Resident) published on 10 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I'm so pleased with the recent improvements at Redmill Care Home. The new management has made a real difference and the overall improvement in standards are remarkable. The staff are attentive, and compassionate and truly seem to care about the residents. There is a more homely atmosphere now. My mum
has noticeably become more content and positive again. Her personal care has been very good over the last few months. This means a lot to our family thank you so much and also to the senior manager.

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Review of

Redmill Care Home

from B M (Son of Resident) published on 3 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since Mum has come into the care home she has been so settled and happy. Mum has dementia and can get confused easily.
The staff are really good with all the residents especially those with dementia.
It is a lovely environment and I'm glad my Mum is being cared for in a way the family no longer could

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Review of

Redmill Care Home

from W D (Son-in-law of Resident) published on 1 November 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel sometimes there is an odour in the corridors, I feel this is very unpleasant. Hopefully with the new chef, the standard of food will be raised, as I've heard from some residents that the food is of a poor standard. From what I've seen, all staff now seem very helpful, polite and accommodating.
Overall opinion 7/10.

Reply from Clare Sheehan, Careline Advisor at Redmill Care Home

Thank you for your review, I am delighted that you find our staff helpful, polite, and accommodating. We have worked hard over the past 6 months to improve the experience for our residents and relatives, and we have appointed a new Manager who has been in post since July 2024. I know that you have discussed your review with the Home Manager and I am confident that you will find that the quality of food will continue to improve since the appointment of our new experienced Head Chef. I am delighted to share that feedback from our residents so far has been wonderful. We are awaiting a new floor for the one room that we had an odour in previously. However, with the appointment of a new Head Housekeeper, there has been a noted vast improvement and we anticipate that this will continue to be the case in the future. Our Home Manager would be delighted to meet with you again to discuss this further if you feel this would be helpful.


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Awards / Recognitions (6)

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