HC-One in Worcestershire | 4 Care Homes

Review of
Woodland View
from J J (Daughter of Resident) published on 27 March 2025

Submitted via Postal Card • Report

Overall Experience

Thank you all so much for making a very stressful situation easier. Such a big decision to have to uproot my elderly parents, whom have lived in their home together for over 60 years, was traumatic and upsetting for everyone.
However, myself, family and friends now have the privilege of visiting my

parents knowing they are safe, happy, comfortable and being involved in amazing tips and activities with fantastic staff. Recommend to anyone looking for excellent care for their loved ones, without doubt. Thank you.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Woodland View

We'd like to take a moment to thank you for leaving such a wonderful review of our home. It means so much to our colleagues when they receive this level of praise; they work tirelessly throughout the year to deliver the kindest possible care to residents and hearing such fantastic feedback is really the icing on the cake to them!Thank you, once again, for your kind words.

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Review of
Millcroft
from C B (Niece of Resident) published on 21 March 2025

Submitted via Postal Card • Report

Overall Experience

Staff are very friendly and so happy to help, my uncle feels at home and comfortable in his lovely room and the staff are always helpful and caring. The building is clean and tidy and fresh. Food is great. I thoroughly recommend Millcroft and thank all the staff for making it a safe, happy and inviting

place for my uncle.

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Review of
Woodland View
from M W (Daughter of Resident) published on 17 March 2025

Submitted via Postal Card • Report

Overall Experience

When I first visited Woodland View staff were happy and helpful. A particular staff member was very informative showing us the care home and another staff member again friendly and helpful when assessing Mum. I get good vibes from the carers who do seem to really care. Well done, keep up the good work.

Reply from HC-One Limited, Administrator at Woodland View

We would like to express our gratitude for your positive feedback. Your positive rating and comments means a lot to our team of dedicated colleagues, who continuously strive to provide high quality care for our residents. Thank you again.

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Review of
Foley Grange
from M P (Son of Resident) published on 10 March 2025

Submitted via Postal Card • Report

Overall Experience

An amazing facility staffed and managed by lovely people. The care she receives is outstanding and cannot be faulted. My mum couldn't be in a better place. Many thanks to them all.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Foley Grange

We want to take a moment to thank you for leaving such a wonderful review of our home. It means so much to our colleagues when they receive this level of praise; they work tirelessly throughout the year to deliver the kindest possible care to residents, and hearing such fantastic feedback is really the icing on the cake to them! Thank you once again for your kind words.

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Review of
Foley Grange
from R P (Son of Resident) published on 10 March 2025

Submitted via Postal Card • Report

Overall Experience

After a first viewing visit. I found that the home is immaculate and all the staff extremely polite with nothing too much trouble. My mother has settled in so well and we know that she is safe, secure and well looked after. She gets involved in most of the activities and always have a smile on her face.

Can not thank the management team and carers for all their help, advise, and welcome. Cannot recommend enough.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Foley Grange

We want to take a moment to thank you for leaving such a wonderful review of our home. It means so much to our colleagues when they receive this level of praise; they work tirelessly throughout the year to deliver the kindest possible care to residents, and hearing such fantastic feedback is really the icing on the cake for them! Thank you once again for your kind words.

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Review of
Millcroft
from J K (Niece of Resident) published on 28 February 2025

Submitted via Postal Card • Report

Overall Experience

From the minute my uncle arrived, all of the staff have made not only him welcome but all of his family and friends.
I have been in many care homes, at Millcroft, and the decor, care, staff and facilities are second to none.
Millcroft is home from home with love and care.

Reply from HC-One Limited, Administrator at Millcroft

We'd like to take a moment to thank you for leaving such a wonderful review of our home. It means so much to our colleagues when they receive this level of praise; they work tirelessly throughout the year to deliver the kindest possible care to residents, Thank you, once again, for your kind words.

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Review of
Woodland View
from Paula E (Daughter-in-law of Resident) published on 26 February 2025

Submitted via Postal Card • Report

Overall Experience

Beautiful place. Clean. Cosy. Staff professional and friendly.

Reply from Clare Sheehan, Careline Advisor at Woodland View

We would like to express our gratitude for your positive feedback. Your positive rating and comments means a lot to our team of dedicated colleagues, who continuously strive to provide high quality care for our residents. Thank you again.

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Review of
Millcroft
from J M (Daughter-in-law of Resident) published on 25 February 2025

Submitted via Postal Card • Report

Overall Experience

My mother-in-law received excellent care the entire time she was at Millcroft. The staff were very caring and nothing was too much trouble. She became very fond of the staff. Right up to the end, she was treated with absolute dignity.
The staff were also very caring towards the relatives and kept us

fully informed of any changes in his treatment.

Reply from HC-One Limited, Administrator at Millcroft

Thank you for sharing such positive feedback about our home. At Millcroft care home, kindness is at the heart of everything we do and are so pleased to hear your mother-in-law is happy and settled here. Kind words like these are testament to the hard work of our colleagues so we really appreciate you taking the time to share your experience.

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Review of
Millcroft
from G H (Daughter of Resident) published on 3 February 2025

Submitted via Postal Card • Report

Overall Experience

All staff at Millcroft from top to bottom are amazing. I could not single anyone out because they are all outstanding, approachable and supportive. During the two years Mum has been there, they have adapted to suit her needs (this was particularly evident following a recent stay in hospital). They are

on top of her medication, which was a relief to hand over. They do lots of extras to make her feel more at home, like changing her TV channel and finding time to chat if she is in a low mood. They're always ready to listen and happy to give updates. I feel we work together as a team to give care, love and support to my mum.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Millcroft

Thank you so much for taking the time to leave such a positive review of our home. We are pleased to hear you are pleased with the quality of care your mother receives at Millcroft care home and we will ensure your kind words are shared with the team. Again, thank you for your positive comments.

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Review of
Woodland View
from J L (Daughter of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience

What a lovely, caring place for a relative to stay in. The staff are friendly and go above and beyond to fulfil each individual's needs - they really make the place what it is. They couldn't be more welcoming, helpful or compassionate. The residents stay in smart comfortable hotel-like rooms, with en

suite facilities that are easy to use and accessible. There are a good number of different areas that they can access, providing variety and company (or privacy) depending on the resident's requirements. A timetable of daily activities is provided which residents can attend if they so wish. The lounge areas are cosy and comfortable and rarely crowded. The Home's situation is a quiet suburban one, surrounded by garden grounds, tucked away from major roads with ample parking. I would highly recommend Woodland View.

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Review of
Woodland View
from Tracey M (Daughter of Resident) published on 28 January 2025

Submitted via Postal Card • Report

Overall Experience

I can finally relax in the knowledge my father is being well looked after while on respite with the hope of becoming a permanent resident. All staff go above and beyond in making sure my father feels safe and supported as his health deteriorates. He is treated not only with respect and dignity at all

times but I can honestly say the staff are so caring, it comes from the heart, making my father feel valued and listened to in matters of his care. Thank you so much.

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Review of
Woodland View
from S M (Daughter of Resident) published on 28 January 2025

Submitted via Postal Card • Report

Overall Experience

The staff at Woodland View can't do enough for you, all my mother's needs are fulfilled in every way. Lots of care involved as in tactile/emotion which my mum loves and highest respect for all the clients observed.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Woodland View

Thank you so much for taking the time to leave such a positive review of our home. We are pleased to hear you are pleased with the quality of care your mother receives at Woodland View care home and we will ensure your kind words are shared with the team. Again, thank you for your positive comments.

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Review of
Millcroft
from S C (Relative of Resident) published on 28 January 2025

Submitted via Postal Card • Report

Overall Experience

Had to bring my relative here in an emergency after numerous falls and home became quite a dangerous place to be for her. We were met with genuine kindness, understanding and support. Whilst here, my relative has thrived, she is happy, settled and very well cared for. This also helps us a s we feel

that she is in the right place. The staff are extremely professional and friendly. I would fully recommend Millcroft.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Millcroft

We'd like to take a moment to thank you for leaving such a wonderful review of our home. It means so much to our colleagues when they receive this level of praise; they work tirelessly throughout the year to deliver the kindest possible care to residents and hearing such fantastic feedback is really the icing on the cake to them! Thank you, once again, for your kind words.

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Review of
Millcroft
from L P (Relative of Resident) published on 28 January 2025

Submitted via Postal Card • Report

Overall Experience

Such a lovely home. Staff couldn't be nicer, would recommend it to anyone needing a place for a family member/loved one. Activities are wonderful and food is exceptional. Always have events on for the residents and community.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Millcroft

Thank you for sharing such a positive review about our home. At Millcroft kindness is at the heart of everything we do and are so pleased to hear your loved one is happy and settled here. Kind words like these are testament to the hard work of our colleagues so we really appreciate you taking the time to share your experience.

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Review of
Foley Grange
from Anthony H (Nephew of Resident) published on 27 January 2025

Submitted via Postal Card • Report

Overall Experience

My aunt has been at Foley Grange Care Home since the beginning of December, she was bit apprehensive at the start as she had been in her own home, on her own for the past 7 years (since her husband passed). She then had a fall and broke her neck and was in hospital for 4/5/months until coming into this

care home. Her care is excellent and it is taking a while for her to integrate but she is getting there, thanks to the staff.

Reply from Clare Sheehan, Careline Advisor at Foley Grange

Thank you for sharing such positive feedback about our home. At Foley Grange care home kindness is at the heart of everything we do and are so pleased to hear your aunt happy and settling in here. Kind words like these are testament to the hard work of our colleagues so we really appreciate you taking the time to share your experience.

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Review of
Foley Grange
from S H (Niece of Resident) published on 27 January 2025

Submitted via Postal Card • Report

Overall Experience

Every time I go to visit my aunty there is always something going on, activities that most enjoy. The home is always clean and the atmosphere is lovely. My aunty although she has lived on her own for past 7 years seems to be integrating slowing into lovely surroundings. I am sure that she will become

very happy once she has gotten used other surroundings.

Reply from Clare Sheehan, Careline Advisor at Foley Grange

Thank you so much for taking the time to leave such a positive review of our home. We are pleased to hear you are happy with the quality of care your aunt receives at Foley Grange care home and we will ensure your kind words are shared with the team. Again, thank you for your positive comments.

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Review of
Foley Grange
from S O (Daughter of Resident) published on 27 January 2025

Submitted via Website • Report

Overall Experience

Would like to say a big thank you to management and staff for all the care and support they provide. My dad had a difficult time adjusting to being in a care home and I can only say how helpful, kind and caring towards my dad's needs and also how comfortable they made him feel, he is now one of the

Foley Grange family and loves it. His room is immaculate and cleaned and checked every day, his washing is collected and returned and hung for him. He enjoys his meals socialising in the lovely dining rooms. Everyone is so helpful. He loves all the entertainment provided and they always involve everyone but they never push anyone if they don't want to join in. I cannot say enough for the kindness shown by all the staff, I know my dad is in the wonderful caring home of Foley Grange.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Foley Grange

Thank you so much for taking the time to leave such a positive review of our home. We are pleased to hear you are happy with the quality of care your father receives at Foley Grange care home and we will ensure your kind words are shared with the team. Again, thank you for your positive comments.

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Review of
Woodland View
from Michael G (Brother of Resident) published on 21 January 2025

Submitted via Website • Report

Overall Experience

My sister has been at Woodland View for three months due to dementia. When she arrived she was initially bewildered; the staff managed her transition to the home very well and she settled quickly. I have been very impressed with the staff, facilities, beautiful decor and overall atmosphere. The staff

are kind and courteous, the residents are friendly; there are frequent activities that my sister enjoys. There are quiet areas for visiting as well as the communal areas where residents socialise. All in all I am very satisfied that my sister has the best quality of life possible in her circumstances.

Reply from Julie Caygill, Hospital Liaison Team Administrator at Woodland View

We'd like to extend our appreciation to you for taking the time to leave us such a positive review. Positive reviews like this provide a real boost to our colleagues who work tirelessly to deliver the kindest possible care to residents. We appreciate your support and will strive to continue to uphold the highest standards for residents, visitors, and colleagues.

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Review of
Woodland View
from J P (Son of Resident) published on 17 January 2025

Submitted via Website • Report

Overall Experience

Very pleased with the standard of care my father has received since moving in. The staff are very friendly and welcoming. Always seem to have something going on to keep the residents entertained. The individual rooms and the communal areas are excellent.

Reply from Clare Sheehan, Careline Advisor at Woodland View

We would like to express our gratitude for your positive feedback. Your positive review means a lot to our team of dedicated colleagues, who continuously strive to provide high-quality care for our residents. Thank you again.

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Review of
Woodland View
from D D (Son of Resident) published on 16 January 2025

Submitted via Website • Report

Overall Experience

Woodland View is an absolutely wonderful care home! The staff are incredibly compassionate and attentive, making every resident feel cherished and at home. It truly feels like a loving, extended family.

Reply from Clare Sheehan, Careline Advisor at Woodland View

We'd like to take a moment to thank you for leaving such a wonderful review of our home. It means so much to our colleagues when they receive this level of praise; they work tirelessly throughout the year to deliver the kindest possible care to residents and hearing such fantastic feedback is really the icing on the cake to them! Thank you, once again, for your kind words.

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