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Care Homes Owned by Norse Care (Services) Ltd

9.3 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Norse Care (Services) Ltd
Norse Care (Services) Ltd are an experienced provider of residential care and housing with care services, highly respected throughout Norfolk communities for the high standard of personalised care provided to older people with care needs.

The company feels strongly that specialist services should be developed to suit an ageing populace in the region, with current plans to extend its dementia care provision and help those with care concerns achieve a more fulfilling lifestyle.

Norse Care (Services) Ltd Locations (33)

 

33 Care Homes and Extra Care Housing owned by Norse Care (Services) Ltd

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Mayflower Court

Bowthorpe Care Village, Ladysmock Way, Norwich NR5 9BF 

8.4 28 reviews
"My mother became a resident on the 4th of June 2024. She is very frail and is cognitively impaired. Prior to her admission, we looked at a…"   Read all 28 reviews
Location Type Care Home

Mayflower Court is a purpose built care home located in Bowthorpe Care Village located in West Norwich. The home offers specialist residential care for up to 80 people with dementia. Residents have access to the their own large, bright and furnished… Read more about Mayflower Court

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • Mental Health
  • 80 Rooms from £1,360 / week
St Nicholas House

Littlefields, Dereham NR19 1BG 

8.3 23 reviews
"My mother has been at St. Nicholas for a year and I can honestly say that her care has been first-class. The manager and her dedicated…"   Read all 23 reviews
Location Type Care Home

St Nicholas House is a thirty-eight bedroom home from Norse Care, dedicated to personalised care programmes and committed to the dignity of all clients. The home also offers a six bedded specialist dementia care unit, where rooms are available to… Read more about St Nicholas House

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • 38 Rooms from £1,404 / week
St Augustine's Place

Addison Road, Gorleston, Great Yarmouth NR31 0PA 

8.1 23 reviews
"Mum moved into her flat in June 2023. She has improved in her confidence and has started to socialise more. The staff are really friendly…"   Read all 23 reviews
Location Type Extra Care Housing

St Augustine's Place provides skilled and qualified carers who are committed to respecting independent living and helping residents achieve a fulfilling lifestyle. Any care provision provided is personalised to requirements and organised with long-term… Read more about St Augustine's Place

Norse Care (Services) Ltd Reviews (1256)

9.3
Norse Care (Services) Ltd has a Group Review Score of 9.3 (9.330) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Norse Care (Services) Ltd must have a Review Score.

Overall Experience

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Review of

Rose Meadow

from J W (Friend of Resident) published on 16 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Once again it gives me great pleasure to express our gratitude & thanks to the wonderful managers & staff at Rose Meadow. They have welcomed another of our loved ones into the "family ", made a difficult time much easier with their continuing compassion & professionalism. We are all delighted to see
our friend settling & say a big thank you to you all

Reply from Steven Barnett Hall, Manager at Rose Meadow

Thank you for your kind words. We are glad that your friend has felt welcome and is settling in well at Rose Meadow.


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Review of

Ellacombe

from B A (Son of Resident) published on 8 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents have been residents at Ellacombe for 3 plus years now. during that time they have been very well looked after and there needs are met both in a professional and humane manner. I am kept informed of any issues that arrive very promptly. Also as a regular visitor I am made to feel most welcome,
staff and management are both kind, friendly and informative.

Reply from Krystian Nawrocki, deputy manager at Ellacombe

Thank you very much for taking the time to complete the review for us. We really appreciate your comments, and we will pass this on to our staff.


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Review of

Ellacombe

from C H (Son of Resident) published on 8 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family have found Ellacombe to provide a very safe and relaxed environment in which we are able to visit our mother/grandmother.

Reply from Krystian Nawrocki, deputy manager at Ellacombe

Thank you very much for your comments. We really appreciate your kind feedback.


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Review of

Munhaven

from Suzan M (Daughter-in-law of Resident) published on 8 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care at Munhaven is exceptional. The staff are consistently on form, friendly and brilliant with the residents.
She was immobile for a while but the team persevered and continuously included her in all activities and has helped her out of bed to do so. With all this care and encouragement she
is now more mobile and laughing again all credit to this brilliant team.

Reply from Alison Roberts, Manager at Munhaven

Thank you for completing a review for us it is very much appreciated . I will pass your kind comments onto the staff


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Review of

Westfields

from G C (Son-in-law of Resident) published on 8 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Professional, caring and sympathetic service throughout.
Highly recommended.

Reply from Matthew Anthony-Knell, Manager at Westfields

Thank you for your kind review. I will ensure your kind words are passed to the team.


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Review of

Harriet Court

from Bridget L (Friend of Resident) published on 8 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have noticed that my friend, who has lived at Harriet Court for three years, is gently aging. I haven't written a review for about a year, and I have realised that the caring and compassionate care staff are managing to stay one step of all her needs. My friend loves her showers and her fresh clean
clothes. She usually like to chat with the carers, particularly about Norwich City Football Club and she loves anyone who can drop her off a local paper. It is good to know that when I can't visit, there are staff who take an interest in my friend and make her feel special.

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Review of

Woodlands

from S K (Niece of Resident) published on 4 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Aunt moved into woodlands in November 2024. She had lived a very troubled life through no fault of her own for many years before then so had many complex problems.
I cannot stress enough how brilliant everyone has been with her from management to carers. Right from the first day they showed her
the love and support that she so badly needed.
As soon as I entered the home it felt like a family atmosphere that both my aunt and I were welcomed into. It has taken her a while to settle down but she now calls it home and that's all down to the people that look after her.
I can't thank them enough and wouldn't want her to live anywhere else.

Reply from Serena Bareford, Manager at Woodlands

It is an absolute pleasure to care for your Aunt. Thank you so much for such lovely feedback.


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Review of

Lloyd Court

from D P (Daughter of Resident) published on 2 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I just wanted to say a public 'Thank you' to all the Team at Lloyd Court. My elderly mother is becoming increasingly frail, which is heartbreaking to me. The incredible loving care given by everyone at the home makes it more bearable. Thank You x

Reply from Sarah Garrett, Deputy manager at Lloyd Court

Thank you for your kind words. I will ensure your kind words are passed onto the rest of the team. We feel privileged to look after your Mum.


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Review of

Green Lane View

from Elaine C (Daughter of Resident) published on 1 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident here for several years now with genuinely caring staff and Management. It is good to hear her laughing and singing with some of the staff and being encouraged to join in some activities as she is quite reluctant to do so but certainly enjoys them when she does. Nothing seems
too much trouble for the staff and she thinks of them as family and is quite content living there. We as a family are very grateful.

Reply from Darnell Empson, Manager at Green Lane View

Thank you for your uplifting positive review which I will share with the staff. Mum has been part of the Green Lane View family for over four years. Along the way with your valued support we have identified ways to enrich Mum's life which is lovely to see and hear.


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Review of

Munhaven

from Emma M (Daughter of Resident) published on 26 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This amazing care home goes above and beyond for the residents.. the staff are gentle and attentive to their needs. My mum received constant reassurance in her hardest times.. nothing is too much trouble for mum or our family .. we are always put at ease and and any concerns we have are taken seriously
and dealt with immediately. Mum has never looked so well. She's dressed well, hair done , nails painted (optional) .. she always took pride in her appearance so this is very important to mum.. she s encouraged to join in with the other residents but given a quieter option should she need it.. the staff and managers are second to none .. many of them have been at Munhaven for quite a few years and I'm sure that's down to the home being so well run.. they are always on hand with a cup of tea while we chat to mum.. so very thoughtful. There's a calm at Munhaven that is so lovely .. would absolute recommend Munhaven to any family struggling like we were .

Reply from Alison Roberts, Manager at Munhaven

Thank you taking time to complete a review for Munhaven . I will pass your kind words to the staff.


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Review of

Cranmer House

from Jacqui G (Daughter of Resident) published on 26 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mothers has been made to feel welcome and safe at Cranmer House and she has settled in very well over the last few months. She was supported when it was necessary to change rooms and everyone is keen to help her to feel 'at home'. She particularly enjoys the activities and wishes they could happen
at the weekend too. Communication with the staff from my point of view has been excellent.

Reply from Kirsty Sleightholme, Registered Manager at Cranmer House

Thank-you for you positive review and your comment regarding activities at the weekend, this is something we are addressing.


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Review of

Cranmer House

from Inez P (Resident) assisted by family/friend published on 21 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find it very comfortable and the staff are very helpful. We have very good meals. I like my breakfast which sets me up for the day. I enjoy the activities each morning during the week. The activity leader is excellent and keeps us all entertained. I have also enjoyed the crafting activities organised
by an external person.

Reply from Kirsty Sleightholme, Registered Manager at Cranmer House

Thank-you for your review, it is very positive for the team to read your comments and I will share with the wider team


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Review of

Munhaven

from R F (Husband of Resident) published on 19 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since moving to Munhaven from a larger home my wife's appetite and spirits have returned. This small home provides an exceptional level of care to it's residents. The kindness and tolerance of the staff are remarkable. The atmosphere at Munhaven is warm and welcoming and I look forward to spending time
there with my wife and the smashing staff!

Reply from Alison Roberts, Manager at Munhaven

Thank you for taking time to complete a review for Munhaven, I will forward to the staff your kind words.


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Review of

Woodlands

from B B (Friend of Resident) published on 17 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend who is 97 year old became very ill with chest infection, paramedics were called, and when I received a phone call the paramedics wanted to take my friend to hospital, I refused their request and stated I wish for a doctor to be called. I could not wish for a better response from the home,
as within a very short time this had happened, medication was administered through intravenous drip and oxygen to help him breathe set up 100% quicker than hospital. The staff and care he received were above and beyond.

Reply from Serena Bareford, Manager at Woodlands

We appreciate your positive feedback. I will pass this on to the team.


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Review of

Harker House

from B R (Friend of Resident) published on 14 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came with my sister to see a resident at Harker House Long Stratton and we were made to feel very welcome from the moment we stepped through the door. The entrance lobby was decorated in celebratory colours for valentines day and it was very well done. The staff that we encountered were very friendly
and we had a lovely visit, we will be back.

Reply from Paul Coleman, Manager at Harker House

Thank you for taking the time to complete this review, I am pleased you had a lovely visit to our home and were made to feel welcome. We look forward to your return visit.


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Review of

Harker House

from A G (Cousin of Resident) published on 13 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have visited our relative three times since she has been in Harker House. Every time we have been pleased with the situation. She is very happy has a lovely clean room and says the food is good. She also enjoys the entertainment.
All the staff we have met have been very pleasant + smiles all round.

Reply from Paul Coleman, Manager at Harker House

Thank you for taking the time to complete a review for us, I am so pleased your family member is happy living at Harker House. We look forward to you visiting again.


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Review of

Beauchamp House

from M S (Daughter of Resident) published on 12 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident in this home approx a year now. Her 24hr care has been provided in a professionable and thoughtfull manner. The home is quite a freindly place with activities provided to suit those with enhanced care residents mixing with the upper floor residents. We as a family get on
well with management, floor staff and residents alike. Small areas of concern have been, length of time toilets were out of order. My mother's mid week shower or bath being implemented.

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Review of

Munhaven

from S F (Daughter-in-law of Resident) published on 6 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided to my mother in law has been excellent in every way. It is great that staff have taken time to get to know who she is and what she likes, even though sometimes she is very confused. The staff are always cheerful and friendly. They take everything in their stride, and always take the
time needed to deliver a high standard of care even when my mother in law is being extremely uncooperative.
When we visit, all the family are looked after. It is pleasant to stay and spend time at Munhaven without feeling like we are intruding.

Reply from Shirley Davison, Deputy Manager at Munhaven

Thank you so much for your kind words and for taking the time to complete this review for us.


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Review of

Westfields

from D D (Son of Resident) published on 6 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Westfield is the most wonderful home, the care and attention is outstanding. My mother has been in the home now 3 years, always well fed and beautifully clean. The staff are fantastic, so friendly. Staff goes above and beyond entertaining the residents. This home is a 5 star.

Reply from Matthew Anthony-Knell, Manager at Westfields

Thank you for taking the time to write us such a lovely review. Our residents are at the heart of everything we do. We are very pleased to hear you are happy with the care and support your mother receives from the team at Westfields.


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Review of

Lydia Eva Court

from Kevin B (Nephew of Resident) published on 26 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie has been in the Lydia Eva Court since early January, she has settled in well and is very comfortable. The staff at Lydia Eva are fantastic and this is to include all staff front of house and behind the scenes backstage, they are all brilliant caring and full of compassion. They take pride
in everything they do for the residents and visiting friends and family. All the rooms are fantastic large and very well kept and clean, the communal areas for gatherings and activities are very good with regular daily activities which the residents take part in. The food is excellent with different choices available. We have supported several of our family members throughout several years in care homes and I must say this is the sixth care we have been associated with and by far the very best. When and if my time comes to needing a residential care home I want to be in the Lydia Eva Court Residential Care Home.

Reply from Lisa Utting, Care Home Manager at Lydia Eva Court

Thank you for taking the time to provide us with your feedback, it is very much appreciated and the value it provides to us to enable us to continue to deliver and enhance the service we provide at Lydia Eva Court is immeasurable. I will ensure that your thoughts are passed onto those staff on Butterfly House and to the wider LEC Team. Thank you.


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Awards / Recognitions (4)

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Norse Care (Services) Ltd in Norfolk

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