Eleanor Nursing and Social Care Ltd in East Sussex | 1 Care Home

Review of
Roselands Care Home
from Peter H (Son of Resident) published on 4 April 2025

Submitted via Website • Report

Overall Experience

We appreciate the genuine concern and care given to mum. Living a long way away it is difficult, but communication is great and a vid call with mum is facilitated with a smile
We visited last year and were very pleased with the cleanliness of the home, and staff kindness toward mum and us

Reply from Eleanor Healthcare Group, Roselands Team at Roselands Care Home

Thank you so much for your kind words. We understand how hard it can be to be far away from a loved one, so we're really happy that our communication and video calls help keep you connected with your mum. It's wonderful to hear that your visit left you feeling reassured about the care she's receiving. Your appreciation means a lot to the team, and we're grateful for your trust in us!

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Review of
Roselands Care Home
from D A (Daughter of Resident) published on 4 April 2025

Submitted via Website • Report

Overall Experience

Dad has settled there now, thanks to the commitment of the staff. He is enjoying the activities, especially going out in the minibus and the visits from the animals. It gives me great peace of mind that he is safe and cared for as I live so far away.

Reply from Eleanor Healthcare Group, Roselands Team at Roselands Care Home

It's so lovely to hear that your dad is enjoying his time with us. We know how important it is to have peace of mind, especially when you live far away, and we're really glad that you feel reassured knowing he's safe and well cared for. Thank you for sharing your kind words. It means a lot to us!

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Review of
Roselands Care Home
from Alastair R (Son of Resident) published on 2 April 2025

Submitted via Website • Report

Overall Experience

Roselands has fabulous staff who treat residents with kindness and dignity. Although the number of residents each staff must care for is a bit higher than I would like, the care offered is of a good standard. The activities offered for residents who choose to participate are excellent. The rooms are

of good size. The only area that really needs improvement is the food. Although there is plenty of it with 3 meals plus snacks and tea breaks, it seems carb heavy and could benefit from fresh vegetables. That said, the birthday cakes are spectacular.
Sadly, the cost is rising at an alarming rate, ( more than 10% a year for the last 3 years). Nevertheless, I am trying to keep my mother here because I feel that the staff genuinely care - a vocation as well as a profession. For that reason alone, I would recommend Roselands.

Reply from Eleanor Healthcare Group, Roselands Team at Roselands Care Home

Thank you so much for sharing your thoughts. It's really lovely to hear about our team. It means a lot to us because that's exactly what we strive for every day. We completely understand your concerns, and we're always looking at ways to improve. Your feedback is truly valuable, and we'll certainly take it on board. We appreciate your continued trust in us and your recommendation. it really does mean the world. If you ever want to chat about anything, we're always here.

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Review of
Roselands Care Home
from Mary S (Daughter of Resident) published on 2 April 2025

Submitted via Website • Report

Overall Experience

Our family would like to say a massive thank you for looking after our dad.
His stay was short but the care and attention he received was a credit to everyone.
The home is homely, which for us was lovely.

Nothing was too much trouble. Management and all staff were amazing.
Thank you for making

our dads stay a comfortable one.

We would highly recommend Rosewell

Reply from Eleanor Healthcare Group, Roselands Team at Roselands Care Home

Thank you so much for your kind words. It truly means a lot to us to hear that your dad was comfortable and well cared for during his time with us. We understand how important it is to create a warm and homely environment, and we're so glad that came across to you and your family. Your appreciation for the team will be shared with everyone, as it's the dedication and kindness of our staff that makes all the difference. Wishing you and your family all the best, and thank you again for taking the time to share this.

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Review of
Roselands Care Home
from Roy F (Son-in-law of Resident) published on 27 March 2025

Submitted via Website • Report

Overall Experience

My father in law is very happy there. He likes the food , the staff who are very caring and friendly. There are things that the residents can do and entertainers come into the home every week. When he has any medical problems these have been dealt with efficiently and as they occur.
I would definitely

recommend the home.

Reply from Eleanor Healthcare Group, Roselands Team at Roselands Care Home

Thank you for sharing this. It's wonderful to hear that your father-in-law is happy and well cared for. We love seeing residents enjoy their meals, activities, and entertainment and it really makes a difference in their day. It's also great to know you feel confident in the care he's receiving. We truly appreciate your recommendation!

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Review of
Roselands Care Home
from Ann W (Daughter of Resident) published on 27 March 2025

Submitted via Website • Report

Overall Experience

My Mum has been a resident at Roselands for over 2 years . We are absolutely delighted with all the support and care my Mum has received. She has absolutely flurrished since she has been there which is all down to the fantastic, caring, friendly staff we couldn't ask for anything better .

Reply from Eleanor Healthcare Group, Roselands Team at Roselands Care Home

Thank you so much for your kind words! It's truly heartwarming to hear how much your mum has flourished during her time at Roselands. We take great pride in creating a warm and caring environment, so knowing she's happy and well-supported means the world to us. We're grateful for your trust and will continue to do our very best for her!

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Review of
Roselands Care Home
from Andrew G (Son of Resident) published on 27 March 2025

Submitted via Website • Report

Overall Experience

Both of my parents suffer with Alzheimer's and dementia and have been in care at Roselands.

From the day they went in I felt that the staff understood there needs and provided the care they required which only deepened as they got to know them and their own idiosyncrasies.

My father passed away

in their care and I felt he was treated with dignity and respect throughout the deterioration to his health and eventually his death

Reply from Eleanor Healthcare Group, Roselands Team at Roselands Care Home

Thank you for sharing your experience. We know how difficult this journey can be, and we're honored to have been able to support your father in his final days while continuing to care for your mother. Our team truly values every person, and we're grateful for your trust in us. Please know we're always here for you and your family.

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Review of
Roselands Care Home
from L E (Daughter of Resident) published on 27 March 2025

Submitted via Website • Report

Overall Experience

Overall this is a good care home I think . It is clean and facilities are good . Also the entertainment is great. There were a few issues regarding the food when mother was first there but I think she is fairly happy and she knows if she asks they will do their best for her , the staff are always kind

to her which is very important. Sometimes her laundry gets lost in system but that is usually rectified . There were a couple of times when mother was given the wrong medication, someone else's drugs which is worrying . Mother has all her faculties still so she knew they were wrong but if she'd had dementia that could have been disastrous.

Reply from Eleanor Healthcare Group, Roselands Team at Roselands Care Home

Thank you for your honest feedback. We're really glad to hear that your mother feels happy and enjoys the entertainment and facilities. We do take concerns about medication errors very seriously, as resident safety is our top priority. If you'd like to discuss this further, we'd be happy to go over what happened and ensure the right measures are in place. Please don't hesitate to reach out. We truly appreciate your input and want to make sure your mother continues to receive the best care possible.

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Review of
Roselands Care Home
from R W (Daughter-in-law of Resident) published on 27 March 2025

Submitted via Website • Report

Overall Experience

Thankyou Roselands, we continue to be very happy with the care that you provide for our relative. She has lived with you for 1 year now and she is so happy and content. She is comfortable warm, clean and very well fed, who wants for more? The transition to living and being cared for was so smooth

and the best thing we could have wished for. Professional and caring, so friendly.

Reply from Eleanor Healthcare Group, Roselands Team at Roselands Care Home

Thank you so much for your kind words! Moving into care can be a big transition, so it's really heartwarming to know that it was a smooth and positive experience. We truly appreciate your support and will continue to do our best to provide a warm and caring environment. If there's ever anything you need, we're always here!

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Review of
Roselands Care Home
from P A (Son of Resident) published on 26 March 2025

Submitted via Website • Report

Overall Experience

I can't tell you in words how extremely satisfied I am with the care & compassion that all the staff are giving Mum.
The Manager & Deputy Manager are so lovely, very approachable & their door is always open.
All the staff are very caring, professional & nothing is too much trouble.
There is one

older member of staff that is like a little pocket rocket, so much fun to be around.
Unfortunately Mum is bed bound so can't partake in any of the varied activities that she would have loved.
As soon as we stepped foot in Roselands we thought hand on heart that this was the place for Mum.
Mum has been in Roselands 3 yrs & turned 100yrs in October which is a true testament to the care that Mum is receiving.
I cannot recommend this Care Home enough

Reply from Eleanor Healthcare Group, Roselands Team at Roselands Care Home

Thank you so much for your lovely review! It's really heartwarming to hear how happy you are with the care your mum is receiving. We feel so lucky to be looking after her, and reaching 100 is such an incredible milestone - what a testament to her strength and spirit! We'll make sure to pass on your kind words to the team (especially our little "pocket rocket"- they'll love that!). If there's ever anything more we can do, just let us know. Thanks again for your support and recommendation!

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Review of
Roselands Care Home
from J M (Son of Resident) published on 24 March 2025

Submitted via Website • Report

Overall Experience

In my experience I've always found Roselands great with communication, have the best interests of residents in mind, great staff and plenty of activities/trips going on.
There is definitely a good team of people that work well together and it shows in the level of care for residents.

Reply from Eleanor Healthcare Group, Roselands Team at Roselands Care Home

Thank you so much! It really means a lot to hear that you've had such a positive experience with Roselands. The team works hard to create a warm and engaging environment, so it's great to know that it shines through. We truly appreciate your kind words and support!

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Review of
Roselands Care Home
from J W (Son of Resident) published on 24 March 2025

Submitted via Website • Report

Overall Experience

Since mum has been a resident at Roselands she has changed as a person, she is happier and more relaxed, she smiles more and keeps saying how nice the carers are.
I cant fault the communication and the home is clean and always welcoming.
Mum particularly likes the entertainment and having some banter

with the staff.
All in all we couldn't have wished for a better place for her to spend her later years..

Reply from Eleanor Healthcare Group, Roselands Team at Roselands Care Home

Thank you! It's so lovely to hear how happy and relaxed your mum is at Roselands. Seeing our residents smile and enjoy their time with us is exactly what we strive for. We're glad she's loving the entertainment and the friendly banter! It's those little moments that make all the difference. Your kind words mean so much to us, and we're grateful to be part of your mum's journey.

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Review of
Roselands Care Home
from J M (Daughter of Resident) published on 24 March 2025

Submitted via Website • Report

Overall Experience

All staff are helpful, friendly but I think overworked. The menu and quality of food could be improved. Laundry still a bit hit and miss, even though items are labelled clothes go missing. Entertainment is good, something happening most days. Visiting is very flexible.

Reply from Eleanor Healthcare Group, Roselands Team at Roselands Care Home

Thank you for sharing your thoughts. It's great to hear that you find the team friendly and helpful - we truly care about making Roselands a welcoming place. We completely understand your concerns and appreciate the feedback about the food and laundry. We want everything to be just right, so we'll definitely take this on board and see how we can improve. It's lovely to know the entertainment and visiting flexibility are working well for you. We're always here if you'd like to chat about anything further!

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Review of
Roselands Care Home
from Joanne F (Daughter of Resident) published on 13 November 2024

Submitted via Website • Report

Overall Experience

Roselands is always very clean and professionally run. The staff are wonderful, caring, considerate, and supportive and I feel my dad is very safe and happy.
My favourite part is that he gets to go out on trips for coffee and cake rather than just sitting in a room with 4 walls. Alternatively, when

he is in the home he has the opportunity to interact with others by playing bingo or being entertained with gentle fitness sessions or visiting acts.
If he had been left in his own house he would just have fallen asleep and been lonely, neither of which is advisable for onset Alzheimer's.

Reply from Adriana Porime, Manager at Roselands Care Home

Thank you for sharing such kind feedback. It's wonderful to hear that the care provided has met your expectations and that the environment feels welcoming and comfortable. We're committed to creating a positive experience for everyone, with attentive support and a range of engaging options. Your comments are greatly appreciated and encourage us to continue delivering compassionate, high-quality care. Thank you again!

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Review of
Roselands Care Home
from Marie B (Daughter of Resident) published on 31 October 2024

Submitted via Website • Report

Overall Experience

I've no complaints about my Mum's care. Her room is clean and comfortable. The carers are always ready to help. Mum is not the easiest person to deal with, but they are very patient with her. Visiting times are flexible. The grounds etc are lovely, I wish Mum would get out of bed and join in the many

activities that Roselands put on, but she refuses, though she is asked and they do try to get her to join in.

Reply from Eleanor Healthcare Group, Roselands Team at Roselands Care Home

Thank you for sharing such kind feedback. It's wonderful to hear that the care provided has met your expectations and that the environment feels welcoming and comfortable. We're committed to creating a positive experience for everyone, with attentive support and a range of engaging options. Your comments are greatly appreciated and encourage us to continue delivering compassionate, high-quality care. Thank you again!

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Review of
Roselands Care Home
from J M (Friend of Resident) published on 11 July 2024

Submitted via Postal Card • Report

Overall Experience

I am a friend of the occupant and Power Of Attorney. I am very impressed with the care and safety at Roselands. The staff are extremely polite and helpful.

Reply from Adriana Porime, Manager at Roselands Care Home

Thank you for your review, it is much appreciated.

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Review of
Roselands Care Home
from Susan A (Daughter of Resident) published on 8 July 2024

Submitted via Postal Card • Report

Overall Experience

This was Mum's second stay at Roselands for respite. Slightly longer this time as medication was being changed and needed to be done under supervision. I cannot fault the care, kindness and thoughtfulness of all staff at Roselands. Nothing was ever too much trouble. Always something to do if Mum wanted...Mum's

only complaint was that it took a while for her cup of tea to be made just how she liked it! But even that was achieved!

Reply from Eleanor Healthcare Group, Roselands Team at Roselands Care Home

Dear Susan, thank you for sharing your experience with us. We are delighted to hear that your mum received excellent care and attention during her second stay with us and it's heartening to know that our team ensured her needs were met. Your comments help us to continuously improve our services and if there is anything more we can do to support your mum in the future, please don't hesitate to reach out. Thank you for choosing Roselands!

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Review of
Roselands Care Home
from C A (Son-in-law of Resident) published on 4 July 2024

Submitted via Postal Card • Report

Overall Experience

Very pleasant and helpful staff. Always willing to go an extra step to provide a solution if one is needed. There is a calm atmosphere in the building and residents seem comfortable with their situation.

Reply from Adriana Porime, Manager at Roselands Care Home

Thank you for your review, it is very much appreciated.

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Review of
Roselands Care Home
from Z R (Daughter of Resident) published on 15 May 2024

Submitted via Website • Report

Overall Experience

Overall very happy, my mother is well cared for 24/7 by the many wonderful and attentive Roselands staff. The manager of the home is extremely kind, approachable and very supportive.

Reply from Adriana Porime, Manager at Roselands Care Home

Thank you for your kind review, it is very much appreciated.

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Review of
Roselands Care Home
from Maureen W (Wife of Resident) published on 16 August 2023

Submitted via Website • Report

Overall Experience

We are so lucky to have found Roselands for my husband, who had to go into full-time care. He had not left his bed for quite some time, but with great patience and understanding, the wonderful people who care for him at Roselands have managed to get him into the day room. He joins in the activities

and is making new friends. This has greatly enriched his life. Roselands has a wonderful, relaxed, friendly atmosphere, whilst providing highly efficient, compassionate care. He is very well looked after, the communication is superb, and I am kept up to date with his daily progress. He is spotless in his appearance, his room is very clean, and his bed is fresh and tidy. The food is fabulous, and he eats very well. On visits, there is always a friendly welcome, and refreshments are offered. I feel that I am still part of his daily life, and part of the Roselands happy family. He loves the staff, who are absolute angels, and we are so happy that he is comfortable and very well cared for. Thank you, Roselands.

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