Eleanor Nursing and Social Care Ltd in Hertfordshire | 1 Care Home

Review of
Conewood Manor Nursing Home
from Elaine D (Daughter of Resident) published on 30 January 2025

Submitted via Postal Card • Report

Overall Experience

My mother has been in Conewood Manor Nursing Home for two weeks and she has settled so well and the happiest she has been in a very long time. This is down to the excellent compassionate care shown by all the staff. The level of care is second to none and the cleanliness and food are absolutely first

class. My family are very grateful for our mum's care.

Reply from Eleanor Healthcare Group, Conewood Team at Conewood Manor Nursing Home

Dear Elaine, thank you so much for your kind words. We are delighted to hear that your mother has settled in so well. Providing high-quality care in a comfortable and welcoming environment is our priority, and it's wonderful to know this has made a positive difference. Your appreciation means a lot to our team, and we are grateful for your trust and support.

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Review of
Conewood Manor Nursing Home
from Lyn W (Wife of Resident) published on 21 January 2025

Submitted via Postal Card • Report

Overall Experience

Husband entered home from hospital. Lovely room, settled well and Alzheimer's behaviour allowed. Felt like home. Manager most informed and compassionate professional we have met during whole 8 years of his illness. Husband's stay was short (3 months) but it took a tremendous strain off my shoulders.

We had tried 3 times to get respite care in 3 local homes. First try - 6 days out of 14, second 6 days out of 14, third 23 hours out of 14 days. Dignified death. Why do people choose new build homes with no atmosphere?

Reply from Attila Gyarmati, Conewood Team at Conewood Manor Nursing Home

Thank you for sharing your experience. It's very heartening for us to hear that the care provided offered comfort and support during such a challenging time. It's wonderful to know that it helped alleviate some of the pressure and helped create a sense of home. Your feedback is invaluable and encourages us to continue focusing on delivering thoughtful, dignified care to those we support. Thank you for your kind words.

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Review of
Conewood Manor Nursing Home
from Tracey M (Niece of Resident) published on 10 December 2024

Submitted via Website • Report

Overall Experience

Just wanted to express my sincere thanks for taking good care of my aunt. When visiting, all staff are very friendly and make us welcome. Staff are always available to listen and answer any questions. What a wonderful team!

Reply from Eleanor Healthcare Group, Conewood Team at Conewood Manor Nursing Home

Thank you for sharing your kind words. We truly appreciate your feedback and are glad to know that the care and support provided have been positive. Our team is committed to creating a welcoming and friendly environment while being attentive to the needs of both residents and their families. Your gratitude motivates us to continue delivering compassionate care. Thank you!

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Review of
Conewood Manor Nursing Home
from J T (Sister of Resident) published on 15 November 2024

Submitted via Website • Report

Overall Experience

My brother was admitted to Conewood Manor directly from hospital where he was diagnosed with terminal cancer. I cannot praise this facility highly enough. Within 24 hours they had given my brother some pride back. They were so very attentive and never missed a thing. The staff were extremely understanding

and friendly to us all. My brother had great meals and his care was exemplary, they had pamper days, hairdressers, games, activities, singers and a whole host more to keep their residents stimulated. Unfortunately my brothers cancer was aggressive and he passed way too soon. The staff were extremely sensitive and accommodating to the whole family during this sad time.

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Review of
Conewood Manor Nursing Home
from Scott T (Brother of Resident) published on 14 November 2024

Submitted via Website • Report

Overall Experience

I could not rate the home, and all the staff, from manager to the cleaners, from the doctors to the care assistants, highly enough. Made my brother so welcome and comfortable from his first day to the very last.

Reply from Attila Gyarmati, Manager at Conewood Manor Nursing Home

Thank you for your kind feedback. It was a wonderful journey for us to care for your family member.

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Review of
Conewood Manor Nursing Home
from Christine M (Daughter of Resident) published on 23 September 2024

Submitted via Postal Card • Report

Overall Experience

My mum was in Conewood Manor Nursing Home just 3 months on palliative care. They made her last weeks as best as they could be, The food was excellent and plentiful. The activities varied and enjoyable. They also took lots of photos, all of Mum smiling, playing Bingo, baking and various other games.

When Mum passed away, they made a book of the photos to give to me, which I am very grateful for. A wonderful memento Thank you to all the staff, you are the best.

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Review of
Conewood Manor Nursing Home
from Lisa L (Daughter of Resident) published on 20 September 2024

Submitted via Website • Report

Overall Experience

Conewood Manor is an exceptional community nurturing individualised care, activities, and nursing. Over the past 9 months, our Dad has received attentive nursing managing his type 1 diabetes complications and dementia, alongside compassion and respect from all staff. To be surrounded by love and calm

we know our Dad's wishes were fulfilled when he recently returned from hospital to his safe home at Conewood for end-of-life nursing care. The Conewood Manor community hosts meetings with residents' families, listens, and acts on feedback, always with a smile, support, and kindness. The activities team hosts a varied programme of activities and entertainment in the dedicated activities room, the lounge, or the garden celebrating residents' individuality and providing stimulation, community, and fun. Different cultures are also celebrated with themed parties. Conewood Manor is a community that truly defines care celebrating aging, family, friendship, culture, and love. Thank you to everyone at Conewood Manor.

Reply from Eleanor Healthcare Group, Conewood Team at Conewood Manor Nursing Home

Thank you for sharing such a heartfelt and thoughtful review of Conewood Manor. We are deeply touched by your kind words and are honoured to have been able to provide your father with the compassionate and attentive care he deserved, especially during such a significant time in his life. Your feedback means the world to us, and we will continue to strive for excellence in everything we do. Thank you for placing your trust in us.

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Review of
Conewood Manor Nursing Home
from Laura L (Daughter of Resident) published on 20 September 2024

Submitted via Website • Report

Overall Experience

Conewood Manor provided excellent care for my father. The facilities were great for my dad & the garden was a favourite place for him enjoying all the flowers & marquee, occasionally colouring or just sitting with family. The activity schedule has been prioritised and there is something for everyone.

Ponies, singers, exercise, and lots of themed parties to name a few.
The staff were all so kind and compassionate and we got to know the lovely little community that is Conewood. My dad's needs were complex and he has now recently passed away, but as a family, we knew Dad was receiving the best care and that he was happy and content, which is all anyone can ask for. I would strongly recommend it.

Reply from Eleanor Healthcare Group, Conewood Team at Conewood Manor Nursing Home

Thank you so much for sharing your experience with Conewood Manor. It's heartwarming to hear that he enjoyed the compassionate environment we strive to create and knowing that your father was happy and content means the world to us. We appreciate your kind words and recommendation, and our thoughts are with you and your family during this time.

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Review of
Conewood Manor Nursing Home
from Janet H (Wife of Resident) published on 29 August 2024

Submitted via Website • Report

Overall Experience

Overall the care at Conewood Manor is exceptional.
My husband has been there for well over a year and it is definitely superior to the 2 Care Homes he was in before
The attention of all the staff and management is excellent.
Every effort is made for the residents and their families.
An excellent

addition is an Activities Team who makes huge efforts for everybody.

Reply from Eleanor Healthcare Group, Conewood Team at Conewood Manor Nursing Home

We are delighted to hear that your husband has had a positive experience at Conewood Manor. Providing exceptional care and attention to our residents and their families is at the core of what we do, and it's wonderful to know that you've noticed the difference. Your feedback is invaluable, and we are grateful for your kind words. Thank you for being part of the Conewood Family.

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Review of
Conewood Manor Nursing Home
from K C (Daughter of Resident) published on 29 January 2024

Submitted via Website • Report

Overall Experience

When Mum had to go into residential nursing care permanently it was heartbreaking but Conewood Manor is an exceptional place. Mum's complex physical and mental health needs are met fully by kind, patient and efficient caring staff who always have a smile on their face. Nothing is ever too much trouble.

Both nurse and admin staff keep me fully up to date with Mum's care and any changes or doctor visits etc that need to be arranged. There is a full weekly programme of activities and entertainment to keep residents stimulated and occupied. Our visits are always welcomed and we are free to pop in at any time. Mum is safe and happy. Thank you to everyone.

Reply from Conewood Manor Nursing Home, Manager at Conewood Manor Nursing Home

We are deeply touched by your heartfelt review. At Conewood Manor, we strive to create a nurturing environment where residents and their families feel supported and cared for during challenging times. It warms our hearts to hear that your mum received compassionate and attentive end-of-life care, and that our staff helped facilitate moments of comfort, peace, and dignity for her and your family. Your words truly encapsulate the values we hold dear, and we are honoured to be a part of your mum's journey. Thank you for entrusting us with her care, and for allowing us to celebrate the essence of love, compassion, and family at Conewood Manor.

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Review of
Conewood Manor Nursing Home
from Hugh M (Husband of Resident) published on 25 January 2024

Submitted via Website • Report

Overall Experience

Conewood caters for a wide range of conditions from various forms of dementia (my wife has Alzheimers), other mental and physical disabilities and old age infirmity. I have always found that the home is well staffed with caring and considerate people down from the manager, admin, nurses, carers, laundry,

kitchen and cleaning personnel. The home is well furnished and is always kept clean and warm and with a full programme of activities every day of the week. Food is prepared in their own kitchen and quality and taste is always good and drinks are plentiful. The home has an in-house laundry so clothing is returned clean next day. Detailed day/night records of residents are entered onto the system to record food and drink intake, sleep patterns, liquid and solid discharges, washes/showers and general hygiene.
Visitors are always received with a warm welcoming smile and kept informed of anything out of the ordinary. I am on first-name terms with virtually all of the staff.

Reply from Conewood Manor Nursing Home, Manager at Conewood Manor Nursing Home

Thank you for taking the time to share your experience with us. We are deeply saddened by the loss of your mum, and we extend our heartfelt condolences to you and your family. It means a great deal to us to hear that your mum received exceptional care and comfort during her time with us. Our dedicated manager and team are committed to providing compassionate support to all our residents and their families, especially during difficult times. Your recommendation is truly appreciated, and we are honoured to have had the opportunity to care for your mum. If there is anything more we can do for you and your family, please do not hesitate to reach out.

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Review of
Conewood Manor Nursing Home
from D B (Son of Resident) published on 25 January 2024

Submitted via Website • Report

Overall Experience

The care home is clean.
The only issue I have is at the weekends my father is left in the bed and not changed, if he's changed it's 3:00 in the afternoon.
There are a lot less staff at weekends.
And you can always spot the lazy staff there are two or three of them.
All the rest of the staff are

absolutely brilliant.

Reply from Conewood Manor Nursing Home, Manager at Conewood Manor Nursing Home

Thank you for bringing your concerns to our attention. We appreciate your feedback regarding the cleanliness of our care home. We are deeply sorry to hear about the issues you've experienced with the care provided to your father on weekends. Ensuring the well-being of our residents is our top priority, and we take your feedback seriously. We will investigate the staffing levels and address any concerns to ensure that all residents receive the highest standard of care at all times. We value your input and are committed to improving our services. Please feel free to reach out if you would like to discuss this matter further.

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Review of
Conewood Manor Nursing Home
from J F (Daughter of Resident) published on 25 January 2024

Submitted via Website • Report

Overall Experience

I am extremely happy with the standard of care at Conewood Manor Nursing Home. The staff are kind, caring and thorough. My elderly father has now been at Conewood for a year and I feel that he is in a loving environment where even small details are taken into account. The staff are also welcoming and

friendly to relatives which makes Conewood feel homely and nursing staff, admin, carers and kitchen and maintenance combine to make an effective team.

Reply from Conewood Manor Nursing Home, Manager at Conewood Manor Nursing Home

Thank you for your glowing review. We are thrilled to hear that you are extremely happy with the standard of care provided at Conewood Manor Nursing Home. Ensuring the well-being and happiness of our residents is our top priority, and we are delighted that your elderly father has found a loving environment with us. Our dedicated staff are committed to providing compassionate and thorough care, paying attention to even the smallest details to ensure the comfort and satisfaction of our residents. We are grateful for your kind words about our welcoming and friendly atmosphere, as well as the effective teamwork exhibited by our staff across all departments. Your feedback means a great deal to us, and we are honoured to be entrusted with your father's care. If there is anything more we can do to enhance his experience or support your family, please do not hesitate to let us know.

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Review of
Conewood Manor Nursing Home
from M P (Daughter of Resident) published on 19 January 2024

Submitted via Website • Report

Overall Experience

Our mother was here for 3 months for end-of-life care and the staff were so lovely, Mum praised them so much, nothing was too much trouble and she knew most of them on first-name terms.
She always enjoyed meal times and conversations with the staff.

Reply from Conewood Manor Nursing Home, Manager at Conewood Manor Nursing Home

We are deeply grateful for your kind words and for entrusting us with the care of your mother during her end-of-life journey. It warms our hearts to hear that she felt so well cared for by our staff and that she enjoyed meaningful interactions with them. Providing compassionate care and creating a supportive environment for our residents and their families is at the core of what we do, and we are honoured to have had the opportunity to make a positive difference in your mother's life. Your feedback means the world to us, and we will continue to strive to provide the highest quality of care for all our residents. If there is anything more we can do for you or your family, please do not hesitate to reach out.

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Review of
Conewood Manor Nursing Home
from Kirstie A (Daughter of Resident) published on 20 May 2023

Submitted via Postal Card • Report

Overall Experience

Our mother was taken in as a discharge to assess (D2A) at Conewood Manor Nursing Home. Within 24 hours she was smiling, talking and laughing. Within 48 hours she is showing signs of more movement in her arms and hands.
The staff are friendly and check in regularly, it is like a family and we are so

pleased they kindly agreed to take in our Mum after such a bumpy ride in hospital. Thank you Conewood Manor.

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Review of
Conewood Manor Nursing Home
from Adrian S (Son of Resident) published on 17 May 2023

Submitted via Website • Report

Overall Experience

My mum has now resided at the home for 6 years and during that time she has received caring and also sympathetic treatment and has built a bond with a number of staff there and with some staff I have observed visiting her before they finish for the week to see how she is. During my weekly visits, the

staff have been very courteous to me and always offer me a drink when afternoon tea is served up.

Reply from ATTILA GYARMATI, Manager at Conewood Manor Nursing Home

Thank you for your kind and supportive feedback.
We work hard to give the best care at Conewood Manor.
Kind Regards.

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Review of
Conewood Manor Nursing Home
from Philip G (Cousin of Resident) published on 17 May 2023

Submitted via Website • Report

Overall Experience

I have always felt, on leaving after visits, that my cousin is being well cared for and is content in a pleasant care home.
The staff are always friendly and treat the residents with respect and dignity while trying to keep them stimulated with activities to help with their well being.
I also consider

Conewood Manor Nursing Home to be clean and well managed.

Reply from ATTILA GYARMATI, Manager at Conewood Manor Nursing Home

Thank you for your kind and supportive feedback.
Will work hard to give the best care at Conewood Manor.
Kind Regards.

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Review of
Conewood Manor Nursing Home
from R R (Daughter of Resident) published on 19 December 2022

Submitted via Website • Report

Overall Experience

During my mother's stay at Conewood Manor Nursing Home, she has been cared for as an individual with respect and kindness by the staff. When she first arrived the manager and the staff made time to understand her condition and her preferences for treatment. The atmosphere in Conewood is warm and very

friendly, as well as being extremely efficient. Rooms are clean and comfortable, patients are kept warm and clean while the food is prepared to meet the needs of the individual. This is nursing at its best because they treat the person - helping them physically with the necessary treatment - while getting to know them and giving them comfort and tender care. My mother was at the end of her life yet the staff made time to discuss her treatment right up to the end and offered to make contact at any time if her condition changed. When she died they offered us comfort at a very difficult time.

Reply from Attila Gyarmati, Manager at Conewood Manor Nursing Home

Thank you for your kind review.

Kind regards
Attila.

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Review of
Conewood Manor Nursing Home
from Philip S (Son of Resident) published on 7 November 2022

Submitted via Website • Report

Overall Experience

The realisation of having to place a parent into care for end of life is something you are not prepared for or advised how to proceed. Availability and locality hit you before the important things like quality of care for your loved one.
We have been so fortunate with Conewood Manor Nursing Home,

Bishops Stortford, we found all three in abundance. The most important has to be quality of care. At Conewood Manor, our experience has been excellent, the team showed tireless care and consideration for our father. No task, however difficult, was ever a chore. Caring for elderly/sick people is not a skill you learn, it's a quality, an attribute, a gift within yourself. The team at Conewood showed huge quantities of all. Our father has sadly passed away but we know that throughout his final months the care and comfort provided by Conewood Manor were as good and comfortable as we could have hoped. To name individuals seems unfair as the team were so good.

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Review of
Conewood Manor Nursing Home
from Susan B (Daughter-in-law of Resident) published on 13 September 2022

Submitted via Postal Card • Report

Overall Experience

My mother-in-law came to Conewood Manor Nursing Home in June 2021. She had one of her best years since becoming bedbound. Every member of Conewood Manor was amazing. They gave her so much attention and met all our family's needs.

Reply from Attila Gyarmati, Manager at Conewood Manor Nursing Home

Dear Susan,
Thank you for your kind words.
Kind Regards,
Attila.

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Eleanor Nursing and Social Care Ltd Reviews in Hertfordshire (47)

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