Eleanor Nursing and Social Care Ltd in Kent | 7 Care Homes

Review of
Bradbury House Nursing Home
from James F (Son of Resident) published on 14 April 2025

Submitted via Website • Report

Overall Experience

Over al Bradbury House Nursing Home provides a safe, comfortable environment for my father. The medical staff are excellent in both keeping on top of his various medical conditions and treatments and in supporting the families member about his health conditions. The care staff all seem to be very

friendly and kind and compassionate in taking care of him each day. I would therefore recommend Bradbury House Nursing Home.

Reply from Jane Holden, Home Admission Manager at Bradbury House Nursing Home

Dear James, Thank you so much for taking the time to write a review on your experience at Bradbury House. I am so pleased that you feel the home provides a safe and comfortable environment for your father. It is so positive to hear that the medical staff are excellent in both keeping on top of his various medical conditions and treatments. It is also lovely to hear you found the care staff friendly, kind and compassionate in taking care of your father. The team are all very passionate about providing the very best of care and support. Thank you once again for reviewing us, and also agreeing to recommend Bradbury House.

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Review of
Bradbury House Nursing Home
from S C (Daughter of Resident) published on 14 April 2025

Submitted via Website • Report

Overall Experience

I am reassured my mum is getting the best care from Bradbury House.
The Team are professional, friendly, attentive and most of all, my mum is so happy there.
She has 24 hour care in a home from home environment

Reply from Jane Holden, Home Admission Manager at Bradbury House Nursing Home

Thank you so much for taking the time to write a review on your experience of Bradbury House and for sharing your kind words. It's lovely to hear that you are reassured that your mum is getting the best care from Bradbury House. It is also so pleasing to hear that you find the team at Bradbury professional, friendly and attentive. It is wonderful to hear that your mum is so happy here, and she has 24 hour care in a home from home environment. The team here all very proud of the care and support we offer to all of our residents. Thank you once again for reviewing us.

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Review of
Bradbury House Nursing Home
from Stephen L (Son of Resident) published on 14 April 2025

Submitted via Website • Report

Overall Experience

Mum was referred into Bradbury House by social services for a care package review. We are happy with the care they offered and hope she will be able to stay. As yet mum hasn't joined in much with activities but hopefully over time she will.

Reply from Jane Holden, Home Admission Manager at Bradbury House Nursing Home

Dear Stephen, thank you so much for taking the time to write a review on your experience at Bradbury House and for sharing your kind words. It's lovely to hear that you are happy with the care offered and you hope your mother will be able to stay in Bradbury. I am sure that over time your mum will be able to join in with the activities and the staff here will be more than happy to support her with this. We are all very proud of the care and support we offer to all our residents. Thank you once again for reviewing us.

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Review of
Bradbury House Nursing Home
from Jan B (Daughter-in-law of Resident) published on 14 April 2025

Submitted via Website • Report

Overall Experience

My Mother-in-Law arrived at Bradbury House after a short spell in hospital. Unfortunately she was unable to return home and we had to look for a nursing home. After visiting many homes in and around the area we were lucky to visit Bradbury House and there were vacancies. The team at Bradbury House

are professional and caring and go over and above board to ensure residents are well cared for. My Mother-in-Laws birthday was celebrated at Bradbury House with singing and birthday cake which made her day. All food is cooked on site and not bought in. I could go on but a short review is always best as its read. I recommend Bradbury House.

Reply from Jane Holden, Home Admission Manager at Bradbury House Nursing Home

Dear Jan, thank you so much for taking the time to write a review on your experience of Bradbury House. It is so pleasing to hear that find the team at Bradbury House professional and caring, and they go over and above board to ensure residents are well cared for. I am so pleased to hear that your mother-in-law celebrated her birthday at Bradbury with singing and birthday cake, which made her day. I am so glad to hear the home cooked food was appreciated too. Thank you for agreeing to recommend Bradbury House. The team are all very passionate about providing the very best of care and support. Thank you once again for reviewing us.

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Review of
Lavenders
from Jane B (Respite Resident) published on 7 April 2025

Submitted via Postal Card • Report

Overall Experience

I have been a resident here for just over a year now and I would recommend Lavender's Care Home wholeheartedly to anyone who needs to move into one.
The staff will do anything you ask for and quickly become your friends. We have a high class chef and the food is excellent. There is a lot lovely feeling

of freedom and I can wander round the garden alone deadheadding the roses if I want to. We have a lovely Gardener's Club when we are given a waist high plot to grow flowers or vegetables which the kitchen will cook specially
We have a brilliant activities lady who conducts all sorts of entertainments including exercise sessions, poetry reading, classical music,and singing and dancing sessions.
I would say that this is a very happy place to be if you have to be in a Care Home.

Reply from Eleanor Healthcare Group, Lavenders Team at Lavenders

Thank you so much for your lovely words. It really means a lot to hear how much we have become a home for you. It's wonderful to know the team have made you feel supported and at ease, and that the garden, food, and activities have brought you so much joy. The fact that you can still enjoy your hobbies and feel a sense of independence really is what it's all about. We'll make sure your kind words are shared with everyone here. You've put a big smile on all our faces!

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Review of
Lavenders
from Neil B (Son of Resident) published on 7 April 2025

Submitted via Website • Report

Overall Experience

My mum has been in Lavenders care home for a year now and the whole family are really happy with how mum has settled in. The best part is that mum feels at home here with some lovely friends that she has made and the team that work here are lovely and very caring.
Some of mums friends from years gone

by come in to see mum and they have told their children that Lavenders is for them once they are not so independent.
Thank you to the team at Lavenders for everything you do for mum

Reply from Eleanor Healthcare Group, Lavenders Team at Lavenders

Thank you so much for your kind words. It really means a lot to us to know that your mum feels happy with us. Seeing familiar faces, building friendships, and feeling cared for are all such important parts of daily life, and we're so glad to hear that's been the experience. We're lucky to have such a warm and caring team here who truly enjoy spending time with the residents - your mum included. Your support and trust mean everything to the team, and we'll continue doing all we can to make sure that feeling continues.

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Review of
Lavenders
from Paul K (Friend of Resident) published on 4 April 2025

Submitted via Postal Card • Report

Overall Experience

Very clean and staff were extremely polite and helpful. Very impressed, when we were visiting a friend.

Reply from Eleanor Healthcare Group, Lavenders Team at Lavenders

Thank you for sharing your experience! It's wonderful to hear that you found our home was well-maintained and that the staff made you feel welcome during your visit. We know how important it is for friends and family to feel comfortable when visiting, so we do everything we can to provide the best experience. Your kind words mean a lot, and we'll be sure to share them with the team!

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Review of
Hartley House Care Home
from K B (Daughter of Resident) published on 2 April 2025

Submitted via Website • Report

Overall Experience

My father has been in Hartley House for nearly six months and I can honestly say he is being so well looked after. The staff are always accommodating which gives me so much peace of mind.
I wouldn't hesitate in recommending Hartley House to anyone.

Reply from Hartley House Care Home, Hartley House at Hartley House Care Home

Thank you for your lovely words. It's wonderful to hear that your father is happy and that you feel at ease knowing he's in good hands. Our team always strives to provide a warm and supportive environment, so your kind feedback means a lot. We truly appreciate your recommendation!

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Review of
Hartley House Care Home
from G B (Son of Resident) published on 2 April 2025

Submitted via Website • Report

Overall Experience

Hartley House has cared for both our Mum and Dad over the past couple of years and the manager and her team have guided us through some difficult times especially for Mum and Dad for which we are very grateful and have always found them professional and above all caring.

Reply from Hartley House Care Home, Hartley House at Hartley House Care Home

Thank you for your kind words. It means so much to us to know that our team has been able to support your family through challenging times. Caring for both your Mum and Dad has been a privilege, and we're grateful for your trust. We'll be sure to share your lovely feedback with the team!

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Review of
Hartley House Care Home
from Debra M (Daughter of Resident) published on 2 April 2025

Submitted via Website • Report

Overall Experience

Mum has been at Hartley House for a year now. I am so happy with the care that she receives and cannot recommend it more highly. She is always clean and well cared for. All of the staff are so caring, friendly and very supportive. It is always spotlessly clean and has a range of great activities that

keep mum occupied and happy. Having mum at Hartley House has given me peace of mind knowing that she is always being well looked after.

Reply from Hartley House Care Home, Hartley House at Hartley House Care Home

Thank you for your lovely feedback. It's wonderful to hear that your mum is happy and well cared for here with us. Knowing that she feels comfortable and engaged, and that you have peace of mind, means the world to us. We'll be sure to share your kind words with the team!

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Review of
Hartley House Care Home
from K G (Daughter of Resident) published on 2 April 2025

Submitted via Website • Report

Overall Experience

Absolutely great care my mother has Alzheimer's and has been there for over a year and a half
Staff are very kind and compassionate
Always plenty to do further resident's can not fall the care my mother receives.

Reply from Hartley House Care Home, Hartley House at Hartley House Care Home

Thank you for your kind words. It's heartwarming to hear that your mother is receiving the care and compassion she deserves. Knowing that she is well looked after and has plenty to keep her engaged means so much to us. We truly appreciate your feedback and will share it with the team!

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Review of
Hartley House Care Home
from Gwyneth M (Wife of Resident) published on 2 April 2025

Submitted via Website • Report

Overall Experience

My husband has been a resident of Hartley House for over two years. I've seen a lot through that time as I visit him nearly every day. From the lovely manager down, the staff show compassion, empathy, kindness & warmth when caring for our loved ones. This applies to all the staff whatever their role.

It has a homely feel & fun & laughter can often be heard. The staff are also very caring to me & now feel like extended family. It's a very special place & I'm thankful that if my dear husband has to be somewhere that it's there!

Reply from Hartley House Care Home, Hartley House at Hartley House Care Home

Thank you so much for sharing your experience. It's truly heartwarming to hear how much Hartley House feels like home for both your husband and yourself. Knowing that the staff's kindness, warmth, and laughter make a difference means the world to us. We're so grateful to be part of your journey, and your words will mean so much to the team.

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Review of
Hartley House Care Home
from J W (Sister of Resident) published on 2 April 2025

Submitted via Website • Report

Overall Experience

The staff are very friendly, it's all very clean, my sister has settled in very nicely
We are very happy, any questions to have the are more than happy to answer them for you..
We also like the fact that they send pictures of my sister when she's done an activity

Reply from Hartley House Care Home, Hartley House at Hartley House Care Home

Thank you so much for sharing this! It's lovely to hear that your sister has settled in so nicely and that you feel happy with the care she's receiving. We know how much it means to see your loved ones enjoying themselves, so we're really glad you like the photos we send. The team truly cares about each resident, and your kind words will mean a lot to them!

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Review of
Halden Heights Nursing Home
from Janet B (Wife of Resident) published on 20 March 2025

Submitted via Postal Card • Report

Overall Experience

I could not fault the care given to my husband during his stay after a severe stroke. They made sure his final days were happy, he was treated with respect at all time as was I. I thoroughly recommend the home to anyone. First class care!

Reply from Eleanor Healthcare Group, Halden Heights Team at Halden Heights Nursing Home

Thank you for your kind words. We're glad to hear that you felt supported and that the care provided brought comfort during such a difficult time. Ensuring dignity, respect, and compassionate care is always our priority. We truly appreciate your recommendation.

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Review of
Bradbury House Nursing Home
from Christopher E (Son of Resident) published on 19 February 2025

Submitted via Website • Report

Overall Experience

I have found that Bradbury House is a very well-equipped, clean, safe and fully supportive nursing home and has looked after my very elderly father suffering from advanced dementia very well and has adapted to his changing needs.
There are staff available to talk to and to assist with any requests

made.
I would not hesitate to recommend Bradbury House to anyone needing such a facility.

Reply from Eleanor Healthcare Group, Bradbury House Team at Bradbury House Nursing Home

Thank you for your feedback. We are committed to providing a safe, supportive, and well-equipped environment for everyone in our care. Our team is always available to assist and adapt to changing needs, ensuring the highest level of comfort and well-being. We appreciate your recommendation and will continue to maintain our high standards of care.

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Review of
Halden Heights Nursing Home
from A B (Son of Resident) published on 19 February 2025

Submitted via Postal Card • Report

Overall Experience

Halden Heights have looked after mum brilliantly for the last 18 months. She has needed lots of care and attention, which they never failed to provide, with dignity, professionalism, and kindness. She was in good hands and we never had to worry. Thank you all for your care and kindness.

Reply from Eleanor Healthcare Group, Halden Heights Team at Halden Heights Nursing Home

Thank you for your kind words. Providing compassionate, professional, and dignified care is always our priority. It's wonderful to hear that you felt reassured and confident in the support provided. We truly appreciate your feedback and remain committed to delivering the highest standard of care.

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Review of
Halden Heights Nursing Home
from A T (Wife of Resident) published on 7 February 2025

Submitted via Postal Card • Report

Overall Experience

Halden Heights Nursing Home cared for my husband in his last weeks, throughout the care was professional, caring and kind. He was watched closely and all his needs were attended to and whenever there was a change in his condition, I was told, either personally when I visited or by telephone call. The

atmosphere was always cheerful and the staff even made my husband smile! Halden Heights is an excellent home, I thoroughly recommend it.

Reply from Eleanor Healthcare Group, Halden Heights Team at Halden Heights Nursing Home

Thank you so much for sharing this - it truly means a lot. We're so sorry for your loss, but we're really touched to hear that your husband felt cared for and supported during his time with us. Knowing that he was comfortable and even able to smile in those last weeks brings a lot of warmth to our hearts. We'll be sure to pass your kind words on to the team - they'll be so grateful to know they made a difference.

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Review of
Halden Heights Nursing Home
from Jane P (Friend of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience

Halden Heights Nursing Home is an exceptional Care Home. The warmth and care expressed by all members of the team makes you feel welcome and reassured. The atmosphere is that of kindness understanding smiles and love with professionalism and respect for everyone living there.
I am a retired nurse

with 40 plus years experience and have encountered many care and nursing homes during my working life and I wouldn't have any hesitation in recommending Halden Heights as an option for anyone requiring additional support later in life where their quality of life will be enhanced and enjoyed.

Reply from Eleanor Healthcare Group, Halden Heights Team at Halden Heights Nursing Home

Thank you so much for your thoughtful review. We truly appreciate your kind words about the warmth, care, and professionalism of our team. Creating a welcoming and supportive environment is our priority, and we are pleased to know that it has made a positive impression. Your recommendation means a lot to us, and we remain committed to providing high-quality care and enhancing the well-being of all residents.

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Review of
Bradbury House Nursing Home
from R L (Daughter of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience

Carers are extremely kind, compassionate and sympathetic to our mum's needs. Nothing is too much trouble and although my mum is not eating, the food is very good. I have heard residents ask for alternatives and these have always been provided if available.

Reply from Eleanor Healthcare Group, Bradbury House Team at Bradbury House Nursing Home

Thank you for your review. We truly appreciate your kind words about the care and support provided. Our team is dedicated to ensuring the comfort and well-being of all residents, and we always strive to accommodate individual needs. Your support means a lot to us, and we are grateful for your trust.

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Review of
Halden Heights Nursing Home
from J B (Daughter of Resident) published on 27 January 2025

Submitted via Postal Card • Report

Overall Experience

The care home has wonderful staff who are kind and considerate. My mother was comfortable and treated with respect. They kept us well informed and were exemplary when my mother was dying. The home was always clean and fresh when we visited.

Reply from Eleanor Healthcare Group, Halden Heights Team at Halden Heights Nursing Home

Hi, thank you for your kind feedback. Making sure that families are kept informed and supported is very important to us, especially during difficult times. We also strive to maintain a welcoming and clean environment, so it's wonderful to hear that you noticed this during your visits. Your comments mean a lot to our team, and we truly appreciate you taking the time to share your experience.

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Care Homes Owned by Eleanor Nursing and Social Care Ltd in Kent

Eleanor Nursing and Social Care Ltd Locations in Kent (7)

Eleanor Nursing and Social Care Ltd Reviews in Kent (343)

Bradbury House Nursing Home

Bradbury House Nursing Home

Bradbury House Nursing Home

Bradbury House Nursing Home

Lavenders

Lavenders

Lavenders

Hartley House Care Home

Hartley House Care Home

Hartley House Care Home

Hartley House Care Home

Hartley House Care Home

Hartley House Care Home

Halden Heights Nursing Home

Bradbury House Nursing Home

Halden Heights Nursing Home

Halden Heights Nursing Home

Halden Heights Nursing Home

Bradbury House Nursing Home

Halden Heights Nursing Home

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