Eleanor Nursing and Social Care Ltd in Kent | 7 Care Homes

Review of
Halden Heights Nursing Home
from Janet B (Wife of Resident) published on 20 March 2025

Submitted via Postal Card • Report

Overall Experience

I could not fault the care given to my husband during his stay after a severe stroke. They made sure his final days were happy, he was treated with respect at all time as was I. I thoroughly recommend the home to anyone. First class care!

Reply from Eleanor Healthcare Group, Halden Heights Team at Halden Heights Nursing Home

Thank you for your kind words. We're glad to hear that you felt supported and that the care provided brought comfort during such a difficult time. Ensuring dignity, respect, and compassionate care is always our priority. We truly appreciate your recommendation.

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Review of
Bradbury House Nursing Home
from Christopher E (Son of Resident) published on 19 February 2025

Submitted via Website • Report

Overall Experience

I have found that Bradbury House is a very well-equipped, clean, safe and fully supportive nursing home and has looked after my very elderly father suffering from advanced dementia very well and has adapted to his changing needs.
There are staff available to talk to and to assist with any requests

made.
I would not hesitate to recommend Bradbury House to anyone needing such a facility.

Reply from Eleanor Healthcare Group, Bradbury House Team at Bradbury House Nursing Home

Thank you for your feedback. We are committed to providing a safe, supportive, and well-equipped environment for everyone in our care. Our team is always available to assist and adapt to changing needs, ensuring the highest level of comfort and well-being. We appreciate your recommendation and will continue to maintain our high standards of care.

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Review of
Halden Heights Nursing Home
from A B (Son of Resident) published on 19 February 2025

Submitted via Postal Card • Report

Overall Experience

Halden Heights have looked after mum brilliantly for the last 18 months. She has needed lots of care and attention, which they never failed to provide, with dignity, professionalism, and kindness. She was in good hands and we never had to worry. Thank you all for your care and kindness.

Reply from Eleanor Healthcare Group, Halden Heights Team at Halden Heights Nursing Home

Thank you for your kind words. Providing compassionate, professional, and dignified care is always our priority. It's wonderful to hear that you felt reassured and confident in the support provided. We truly appreciate your feedback and remain committed to delivering the highest standard of care.

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Review of
Halden Heights Nursing Home
from A T (Wife of Resident) published on 7 February 2025

Submitted via Postal Card • Report

Overall Experience

Halden Heights Nursing Home cared for my husband in his last weeks, throughout the care was professional, caring and kind. He was watched closely and all his needs were attended to and whenever there was a change in his condition, I was told, either personally when I visited or by telephone call. The

atmosphere was always cheerful and the staff even made my husband smile! Halden Heights is an excellent home, I thoroughly recommend it.

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Review of
Halden Heights Nursing Home
from Jane P (Friend of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience

Halden Heights Nursing Home is an exceptional Care Home. The warmth and care expressed by all members of the team makes you feel welcome and reassured. The atmosphere is that of kindness understanding smiles and love with professionalism and respect for everyone living there.
I am a retired nurse

with 40 plus years experience and have encountered many care and nursing homes during my working life and I wouldn't have any hesitation in recommending Halden Heights as an option for anyone requiring additional support later in life where their quality of life will be enhanced and enjoyed.

Reply from Eleanor Healthcare Group, Halden Heights Team at Halden Heights Nursing Home

Thank you so much for your thoughtful review. We truly appreciate your kind words about the warmth, care, and professionalism of our team. Creating a welcoming and supportive environment is our priority, and we are pleased to know that it has made a positive impression. Your recommendation means a lot to us, and we remain committed to providing high-quality care and enhancing the well-being of all residents.

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Review of
Bradbury House Nursing Home
from R L (Daughter of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience

Carers are extremely kind, compassionate and sympathetic to our mum's needs. Nothing is too much trouble and although my mum is not eating, the food is very good. I have heard residents ask for alternatives and these have always been provided if available.

Reply from Eleanor Healthcare Group, Bradbury House Team at Bradbury House Nursing Home

Thank you for your review. We truly appreciate your kind words about the care and support provided. Our team is dedicated to ensuring the comfort and well-being of all residents, and we always strive to accommodate individual needs. Your support means a lot to us, and we are grateful for your trust.

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Review of
Halden Heights Nursing Home
from J B (Daughter of Resident) published on 27 January 2025

Submitted via Postal Card • Report

Overall Experience

The care home has wonderful staff who are kind and considerate. My mother was comfortable and treated with respect. They kept us well informed and were exemplary when my mother was dying. The home was always clean and fresh when we visited.

Reply from Eleanor Healthcare Group, Halden Heights Team at Halden Heights Nursing Home

Hi, thank you for your kind feedback. Making sure that families are kept informed and supported is very important to us, especially during difficult times. We also strive to maintain a welcoming and clean environment, so it's wonderful to hear that you noticed this during your visits. Your comments mean a lot to our team, and we truly appreciate you taking the time to share your experience.

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Review of
Halden Heights Nursing Home
from Jaqui B (Wife of Resident) published on 24 December 2024

Submitted via Postal Card • Report

Overall Experience

This care home is second to none. The staff are so caring and loving, could not have wished my lovely husband to be in better hands. Thank you each and every one of you and God bless you.

Reply from Eleanor Healthcare Group, Halden Heights Team at Halden Heights Nursing Home

Dear Jaqui, thank you for your thoughtful feedback. It's truly rewarding to know that the care and compassion provided have brought comfort to you and your loved one. Our team is dedicated to ensuring every individual feels supported and well-cared for and your kind words mean the world to us. Thank you for your trust and encouragement. It inspires us to continue providing the highest level of care.

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Review of
Lavenders
from E B (Daughter of Resident) published on 23 December 2024

Submitted via Website • Report

Overall Experience

My mother-in-law has been a resident at Lavenders since February 2024, is well settled, and very happy indeed. Both my parents have now joined her and we cannot rate Lavenders highly enough. It is superbly well run, with kind, attentive and experienced staff, which is, in our experience, not easy to

find.
The meals provided are delicious, of extremely high quality, and much enjoyed by our three nonagenarian parents. High praise to the chef(s).
We feel so very fortunate to have Lavenders close by and would recommend it highly to anyone considering a care home for their loved ones. Thank you Lavenders, for your wonderful managerial staff and all the amazing team that make this home an exceptionally happy place.

Reply from Eleanor Healthcare Group, Lavenders Team at Lavenders

Thank you for your heartfelt review. We're so pleased to hear about the positive experience you've had with the care provided. It's truly rewarding to know that the supportive environment, attentive staff, and high-quality meals have made a meaningful difference. Creating a welcoming and caring atmosphere is always our priority, and your kind words motivate us to continue delivering exceptional service. Thank you for your recommendation and trust in our team.

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Review of
Halden Heights Nursing Home
from L M (Daughter of Resident) published on 18 December 2024

Submitted via Postal Card • Report

Overall Experience

My mother lived at Halden Heights for 20 months. She had vascular dementia and was always treated with kindness, respect and dignity. I can't fault the care she was given.
We were always informed promptly of any issues and updated regularly. Special thanks to the staff on Daisy Floor. They are very

special people.

Reply from Eleanor Healthcare Group, Halden Heights Team at Halden Heights Nursing Home

Thank you for sharing your feedback. It's reassuring to hear about the level of care shown to your mother during her time at Halden Heights. Regular updates and communication are essential and it's wonderful that the staff provided such attentive and compassionate support. We truly appreciate your feedback.

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Review of
Halden Heights Nursing Home
from V S (Daughter of Resident) published on 10 December 2024

Submitted via Website • Report

Overall Experience

My father commenced living at the home after several falls and an end of life diagnosis. Although it was a mentally difficult time for him, he and I appreciated the kindness, professionalism and attention that he received from all of the staff. During the last difficult days, he was able to maintain

his dignity and at the same time be given the help that he needed in a way that met his own personal needs.
From the moment my father entered the nursing home to when he passed away, I can honestly say that all of the staff were helpful, kind and patient. If my father had remained in the community, I do not think that I would have been able to provide him with that level of care even with help from external agencies. I cannot thank the staff enough for everything they did for my father and I know that he was grateful also, although not able to fully communicate this at the end.

Reply from Eleanor Healthcare Group, Halden Heights Team at Halden Heights Nursing Home

Thank you for sharing your thoughtful feedback. We are deeply honoured to hear that the care provided brought comfort and dignity during such a challenging time. Our team is committed to offering compassionate and personalised support, and it's heartwarming to know that this was felt. Providing kindness, patience, and professionalism is always our priority, and your words mean so much to us. Thank you for allowing us to be part of your father's care journey.

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Review of
Halden Heights Nursing Home
from Jane A (Daughter of Resident) published on 19 November 2024

Submitted via Postal Card • Report

Overall Experience

Thank you so much to all the wonderful and patient staff at Halden Heights. Excellent care. Mum looks so well after her stay with you. Would recommend for sure. Five star!

Reply from Eleanor Healthcare Group, Halden Heights Team at Halden Heights Nursing Home

Thank you for your kind words and glowing recommendation! We're thrilled to hear that your mum is looking so well after her stay with us. Our team takes great pride in providing excellent care and creating a positive experience for our residents and their families. Your five-star review means so much to us, and we truly appreciate your support!

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Review of
Halden Heights Nursing Home
from Susan W (Wife of Resident) published on 7 November 2024

Submitted via Postal Card • Report

Overall Experience

The care and compassion was absolutely amazing. I cannot praise the staff highly enough. They made my husband's journey peaceful, pain-free and a wonderful experience in spite of his challenging condition.

Reply from Eleanor Healthcare Group, Halden Heights Team at Halden Heights Nursing Home

Thank you for sharing your kind feedback. We're so pleased to hear that our team's compassion and support provided comfort during a challenging time. It's rewarding to know we could make a positive difference and your appreciation means a great deal to us. Thank you again for your trust and kind words.

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Review of
Halden Heights Nursing Home
from Paul B (Son of Resident) published on 18 October 2024

Submitted via Website • Report

Overall Experience

This is a wonderful care home and was where our Dad spent his final years, in safety and comfort, as a dementia patient/resident. From day one, the manager and the team made Dad at home, feel loved and protected. They are a truly special team who clearly form bonds with the residents, which carries

over into their dutiful, attentive and loving care. We also want to give thanks to the owners who have continued to invest in the facility, and in particular the gardens and grounds. Spectacular in the summertime. I would highly recommend Halden Heights to anybody.

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Review of
Pine Lodge Care Home
from Sandra G (Daughter of Resident) published on 15 October 2024

Submitted via Postal Card • Report

Overall Experience

Always made very welcome, offered tea or coffee. Included in any entertainment going on. The staff are very lovely and friendly. Home is clean and comfortable, my Mum is settled and enjoys her time here. As a family of a resident, I can say it's a lovely atmosphere and always made welcome.

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Review of
Bradbury House Nursing Home
from Paul M (Brother of Resident) published on 10 October 2024

Submitted via Website • Report

Overall Experience

The home offers a safe and comfortable environment for my sister. I have found the staff caring and attentive to her needs. They put significant effort into recognising an individual's needs whilst encouraging them to do what they can for themselves. The staff are very proactive in encouraging my sister

to participate in the regular afternoon activities which she mostly enjoys. They understand the challenging needs that dementia can present to a resident and provide care with compassion.
The home has always been clean and tidy when I have visited. I feel it offers a very good care model for residents with dementia. I think the home is well-organised and managed with committed members of staff.

Reply from Jane Holden, Admissions Manager at Bradbury House Nursing Home

Dear Paul, thank you so much for taking the time to write a review on your experience of Bradbury House and for sharing your very kind words. It's lovely to hear that you have found the staff caring and attentive to your sister's needs. I am so pleased to hear that your sister is participating in the regular afternoon activities and that she enjoys these too. We are all very proud of the care and support we offer to all our residents, it's also great to hear you find the home clean and tidy and that the home is well-organised and managed, with committed staff. Thank you, once again, for reviewing us.

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Review of
Pine Lodge Care Home
from Linda J (Daughter of Resident) published on 8 October 2024

Submitted via Postal Card • Report

Overall Experience

Mum is always happy when we visit. No real issues. The staff are always good to Mum and she loves them.

Reply from Eleanor Healthcare Group, Pine Lodge Team at Pine Lodge Care Home

Thank you for sharing your kind feedback. We're so pleased to hear that your mum is happy and It's wonderful to know that she has a great connection with our team. We truly appreciate your support and are always here to ensure that she continues to feel comfortable and loved. If there's ever anything we can do to make her experience even better, please let us know.

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Review of
Hartley House Care Home
from C C (Daughter of Resident) published on 3 October 2024

Submitted via Website • Report

Overall Experience

My mum (with dementia) has been at Hartley House for three years. Everyone who works at Hartley House is committed to working for the patient's best interest. This includes the maintenance, laundry, caring, catering and social activities staff.
The management team are very approachable and available

to talk anytime.
Each member of the team has a friendly and professional manner about them, not only for the patients but also towards their families.

Reply from Eleanor Healthcare Group, Hartley House at Hartley House Care Home

Thank you so much for your kind words and thoughtful review. We are truly grateful for your recognition of the hard work and dedication of the entire team at Hartley House. We take great pride in ensuring that every resident and their family feels valued and cared for. Thank you again for your feedback-it's truly appreciated by all of us!

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Review of
Halden Heights Nursing Home
from A A (Husband of Resident) published on 26 September 2024

Submitted via Postal Card • Report

Overall Experience

In my experience, all staff are friednly, respectful and caring to residents/visitors. Any issues being dealt with speedily. However, if there is one concern I have, it would be staffing levels at the weekend! I appreciate that organising weekend rotas is not an easy task especially when holidays and

sickness come into the mix.
I would point out that this is a personal observation, but one I hope is not overlooked.

Reply from Eleanor Healthcare Group, Halden Heights Team at Halden Heights Nursing Home

Thank you for your feedback. We're pleased to hear that your positive views of our staff and your concern about weekend staffing is noted. We understand the importance of maintaining consistent care at all times and your observations are valuable and help us continuously improve. Rest assured, we will look into this to ensure that our residents always receive the best care possible. Thank you for your input and for bringing this to our attention.

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Review of
Halden Heights Nursing Home
from K W (Relative of Resident) published on 26 September 2024

Submitted via Website • Report

Overall Experience

We were very pleased with the care that our relative received at Halden Heights. He was admitted following palliative care at Hospital and he received excellent care at Halden Heights until he passed. Staff were attentive and helpful. As we live a distance away, it was very important to us that our

relative was safe and well looked after. We found this to be the case at Halden Heights and we are grateful to all involved in looking after our loved one. The manager was always very responsive to our requests and even responded to emails during the evening which we appreciated. In summary, Halden Heights appears to be very well run and managed, with staff who seem to take genuine care and interest in the wellbeing of the residents.

Reply from Eleanor Healthcare Group, Halden Heights Team at Halden Heights Nursing Home

Thank you for your kind words and for taking the time to share your experience. We are grateful that we could provide comfort and care to your relative during his final days and it's heartening to hear that our team's attentiveness gave you peace of mind. We strive to provide compassionate and responsive care, and your feedback reinforces our commitment to supporting our residents and their families. Thank you for acknowledging the efforts of our team; your words mean a lot to us.

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Care Homes Owned by Eleanor Nursing and Social Care Ltd in Kent

Eleanor Nursing and Social Care Ltd Locations in Kent (7)

Eleanor Nursing and Social Care Ltd Reviews in Kent (332)

Halden Heights Nursing Home

Bradbury House Nursing Home

Halden Heights Nursing Home

Halden Heights Nursing Home

Halden Heights Nursing Home

Bradbury House Nursing Home

Halden Heights Nursing Home

Halden Heights Nursing Home

Lavenders

Halden Heights Nursing Home

Halden Heights Nursing Home

Halden Heights Nursing Home

Halden Heights Nursing Home

Halden Heights Nursing Home

Pine Lodge Care Home

Bradbury House Nursing Home

Pine Lodge Care Home

Hartley House Care Home

Halden Heights Nursing Home

Halden Heights Nursing Home

Awards / Recognitions (2)

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