Eleanor Nursing and Social Care Ltd in Oxfordshire | 1 Care Home

Review of
The Close Care Home
from Mary P (Respite Resident) published on 23 December 2024

Submitted via Website • Report

Overall Experience

I was a resident for 2 weeks. The staff were all pleasant. The food was excellent. The room was kept very clean and I was cared for very well. The friendship between the residents, the care staff and the senior staff was very good. My daughter reported that everyone she dealt with in the home were

very friendly and helpful.
Unfortunately, my mobile telephone was unable to get a signal while I was a resident which made it very difficult for me to contact my family & vice versa. I am told that this is a known problem and many telephone networks do not have signal inside the care home.

Reply from Sanjay Dhrona, Managing Director at The Close Care Home

Thanks for the review MP! Have a very Merry Christmas. We know we are asking Santa for better phone signal! Fingers crossed the networks listen... in case we have amazing 1gb Wi-Fi that goes throughout the home so we have residents using it for video calls galore (if the device phone is capable, if not we can arrange calls with in-house devices, our deck phones also are used throughout for people to call and speak with too, I know that helped a few times). All the best and see you soon!

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Review of
The Close Care Home
from Nita B (Wife of Resident) published on 12 November 2024

Submitted via Website • Report

Overall Experience

My husband has been a resident of Clifton Wing for three years. He is totally dependent on the staff for all his needs and requires full-time specialist care from the manager and her team. The staff are his main carers who are so dedicated and kind where nothing is too much of a problem.
A special

thank you to the carer who transported my husband to our son's wedding and accompanied him throughout the service and the photographs.
We are always delighted to speak to the staff on reception who are very supportive with any issues or concerns that I might have.
Finally you have all been wonderful and it's so reassuring to know he's in the best care home possible.

Reply from Sanjay Dhrona, Managing Director at The Close Care Home

Thank you for your lovely comments about the team! As you know we are privileged to do what we do and when we have such amazing people who work with us and surround us, including you, it makes it easier. The team will love your feedback too. Thank you once again.

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Review of
The Close Care Home
from Leigh P (Son of Resident) published on 15 October 2024

Submitted via Website • Report

Overall Experience

The staff were truly outstanding, treating my mother with incredible warmth and empathy. The entire team of carers in Willows were beyond fabulous. They were caring, professional, and always attentive. I cannot thank them enough for the wonderful care they provided, ensuring my mother was looked after

with the utmost kindness. Their dedication and compassion made all the difference during such a challenging time.

Reply from Sanjay Dhrona, Managing Director at The Close Care Home

Thank you for your lovely review and honest feedback. We have shared this with the team! We are very lucky to have the best team here that really love the residents and care about doing right by them. Thank you!

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Review of
The Close Care Home
from Lynda C (Grandmother of Resident) published on 18 September 2024

Submitted via Website • Report

Overall Experience

My Granddaughter of 23 years old has been at The Close Care Home for 2.5 years. I have never seen her so happy, content, relaxed and well cared for. Although she is the youngest there, all the carers and other residents communicate with her which makes her smile. She has physio on a regular basis and

takes part in many of the activities that they provide, including music sessions which are her favourite. She has a main carer and they have so much fun together and it is very obvious they are close. Her main carer knows all her nonverbal signs and can interpret the meaning to give her the very best care. Her other carers are also very much respected and love my granddaughter very much and it shows every day. Two other staff members are also very supportive of my granddaughter in every way and overall I couldn't be more pleased with everything at Close Care.

Reply from Sanjay Dhrona, Managing Director at The Close Care Home

Thank you so much. We love the journey we've been on and the way your amazing granddaughter grows and develops and makes The Close her home. Thank you for your continued support as well as the rest of the family

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Review of
The Close Care Home
from J C (Friend of Resident) published on 14 May 2024

Submitted via Website • Report

Overall Experience

The care home has a lovely warm homely feel to it with really friendly staff. My friend is so well cared for and happy here. The staff cannot do enough for all residents and show such care and compassion.
Care home is extremely clean and good facilities.

Reply from Sanjay Dhrona, Managing Director at The Close Care Home

Thank you so much. We appreciate your review. The team love when they go from our housekeepers to the care team! We will share this with everyone. Thank you!

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Review of
The Close Care Home
from Ruth S (Daughter of Resident) published on 29 April 2024

Submitted via Website • Report

Overall Experience

My mother has been living at The Close now for over seven years. The continuity of care has been amazing, adapting to her changing needs as her illness progresses. She is not only well cared for physically but truly loved and respected as well. The nursing and care staff constantly go above and beyond

with cheerfulness and professionalism. Management is visible and supportive. Ancillary staff join in making the place feel as much like home as possible for residents and visitors. The food is freshly cooked and the option of a café where residents can eat alongside visitors is great. The activities are varied and regular and so beneficial for the more social residents like my mother. The physical environment is excellent inside and out with beautiful gardens sweeping down to the river. Everything is kept pristine. We arrived at The Close at a time of family crisis. We are grateful we found a place where my mother can live her best life.

Reply from Sanjay Dhrona, Managing Director at The Close Care Home

Thank you so much. We love having your mother live with us. You are part of the close family and we value you all very much. Thank you.

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Review of
The Close Care Home
from Esther K (Private Carer of Resident) published on 19 April 2024

Submitted via Website • Report

Overall Experience

The resident that I visit up to 3 times a week has come on leaps and bounds since being at The Close Care home. He is happy and content. Responds well to all staff and residents. His mobility has improved with the superb support he receives from the physio team and the carers who support him daily.

He is less stressed and agitated. All staff including the non-care staff greet the residents by name and chat with them. The meals are top level and dietary requirements are met. There is a wide range of daily activities for the residents to take part in and the residents are asked what activities and outings they would like to do. The activities team are great and support the residents to take part in the activities. They are friendly and very approachable.
The management team are always on hand and responds to any questions/queries straightaway. They know the residents and stop and chat with them. The home is always spotlessly clean.

Reply from Sanjay Dhrona, Managing Director at The Close Care Home

Thank you so much for your kind words. The team are amazing and love our residents. We've seen them come on too and so proud of our team and the way they care for him. We are also really proud of our industry-leading kitchen team who are changing the world of catering in care homes. Thank you so much for your support in our amazing work.

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Review of
The Close Care Home
from M C (Friend of Resident) published on 19 April 2024

Submitted via Website • Report

Overall Experience

The staff at The Close are friendly and helpful and all go above and beyond. The choice of meals provided is fantastic as are the activities. The Activities Lead ensures there entertaining things for all to do. The home is kept to a high standard.

Reply from Sanjay Dhrona, Managing Director at The Close Care Home

Thank you so much - Your recognition of the kitchen team and activities team is so much appreciated.

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Review of
The Close Care Home
from Vassili P (Husband of Resident) published on 17 April 2024

Submitted via Website • Report

Overall Experience

My wife is a resident of The Close from May 2022. She has a dementia and needs 24/7 care. At first I was afraid that my wife will be unhappy to live in the care home but the atmosphere in The Close is so friendly and caring that both my wife and me are very happy with the choice! I think the Administration

of this care home have done a tremendous job in building a wonderful team of carers, nurses and support personel around all residents. Your work is much appreciated!

Reply from Sanjay Dhrona, Managing Director at The Close Care Home

Thank you so much for your spirit, support and your words. You know what a key part of the Close Family you have become. We really appreciate you and your wife greatly! Thank you.

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Review of
The Close Care Home
from J P (Daughter of Resident) published on 17 April 2024

Submitted via Website • Report

Overall Experience

We looked at many Care Homes before we came across The Close. It was by far the best we had seen. It was beautifully clean and didn't have that smell, and as we were looking around everyone spoke to us. The location is great, it overlooks the River Thames and the grounds are delightful and very well-kept.

Dad went into The Close from the hospital in August 2023. He has a lovely room with a door overlooking the garden and is welcome to do some gardening there. Once the better weather comes, he can sit outside and relax just like he would have done at home. He enjoys chats in the Bistro with a coffee and a piece of cake. I think the thing for us is that they know what they are doing in The Close and manage Dad's sometimes challenging behaviour very well. He did take a while to settle in, but it's just like home for him now. They know his ways and his routines and there is good communication with us if any issues arise.

Reply from Sanjay Dhrona, Managing Director at The Close Care Home

Thank you so much for you support and recognition of the amazing work that team do on a daily basis. Thank you for being part of The Close Family.

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Review of
The Close Care Home
from Tricia K (Daughter of Resident) published on 16 April 2024

Submitted via Website • Report

Overall Experience

Our dad is currently residing at The Close. He is so happy calm and relaxed, we all enjoy visiting him. It’s great to take him to the Bistro downstairs and enjoy a cup of tea and biscuits from the staff member who serves behind the counter with a friendly smile. Thanks to the hairdresser, who makes

Dad look smart with his haircuts and eyebrow trims. Activities are run throughout the week and we would like to thank the team for the joy and fun my dad gets from this, along with us when we visit. Thanks for the care from the nurses who are always professional and really friendly. The carers and housekeeper are lovely, friendly and really lovely to Dad. We would like to thank many more staff members in the home. We would like to thank the managers, who run this really lovely care home where my dad is so happy and relaxed. Thank you from our family.

Reply from Sanjay Dhrona, Managing Director at The Close Care Home

Thank you for recognising everyone here. You too are part of The Close family, and we love having you guys here.

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Review of
The Close Care Home
from Frederick P (Resident) published on 16 April 2024

Submitted via Website • Report

Overall Experience

I have been a resident in two care homes, previously, both rated good. However, it is evident that there is a very wide range in the 'Good' category. In my opinion, having lived here for 8 months, The Outstanding CQC rating of The Close is well deserved. It is staffed above the minimum level. The carers

seem happy in their work and almost without exception go out of their way to improve the quality of life for Residents even though, at times, this must be quite challenging. The Management is determined to ensure that we are treated like individuals and with respect. There is nothing about The Close that I can seriously fault. I will be forever grateful to my children who found the ideal place for me to live out my twilight years.

Reply from Sanjay Dhrona, Managing Director at The Close Care Home

Thanks for the lovely and special words. We are so privileged that you chose to come and live with us, and we love having you as part of Our Close Family! Thanks, from us all.

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Review of
The Close Care Home
from Sue D (Friend of Resident) published on 16 April 2024

Submitted via Website • Report

Overall Experience

The Close is a warm and caring place. Everyone is treated with dignity and kindness. I cannot speak highly enough of it. The lady in the bistro is one in a million, patient with all and goes above and beyond in her care for residents and visitors without fail. So many names come to mind, the list is

endless. In general, a care home is not an easy place to come and live but The Close is the nearest place to being perfect.

Reply from Sanjay Dhrona, Managing Director at The Close Care Home

Thank you so much. The lady in the bistro is a star and has been with us for 50+ years. We are a small independent family home working to the highest standards for our residents and their circle of care! Thank you for being amazing and recognizing our hard work. Sanjay and The Close Team

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Review of
The Close Care Home
from L C (Sister of Resident) published on 3 October 2023

Submitted via Website • Report

Overall Experience

I visited my brother with my sister-in-law, his wife. My brother was admitted from the Hospital after a fall because his legs could not bear his weight and he was a danger to himself and injured his wife. Since becoming a patient in The Close he seems to have become very withdrawn and unable to speak

much. He was lying in his bed with no pillow under his head and no cover. He was wearing a nappy and a shirt. Had we brought his grandchildren that would have been very distressing for them. My brother was a soldier and proud to be one. To see him in such undignified circumstances was quite distressing. He will never complain or make a fuss but just said that he wanted to go home and tried to climb over the bed rails. My sister-in-law is unable to get to the care home as there is no public transport, and she has difficulty hearing conversations on the phone, so she is unable to ask questions and would appreciate some proactive feedback as to what is being done for him.

Reply from Sanjay Dhrona, Managing Director at The Close Care Home

We are deeply saddened and disappointed at your experience. I understand this is a challenging time and either way I offer you a genuine apology as to everyone’s experience. There are some very complex matters which I am unable to list here to protect privacy, however, we have already detailed these in care plans and put measures in place. We have already started an investigation and will treat this as a formal complaint, looking into the matter and would love some support from you to look into the time and date this occurred please speak to the Regional Manager who has tried to get in touch. We have a full team of people to support residents and family and would suggest that you reach out to them in the first instance to resolve a matter quickly and then we can investigate in full thereafter. The hospital SSHB team are responsible for the main communication with regards to the resident to their NOK. We would welcome your suggestions also on methods of communication that would work to aid in comms

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Review of
The Close Care Home
from Patsy D (Daughter of Resident) published on 8 June 2023

Submitted via Postal Card • Report

Overall Experience

My mother, who will be 96 in July, has been a resident at The Close Care Home for three years and my brother and I are delighted with the care she receives. Last weekend, to celebrate His Majesty's upcoming Coronation, The Close organised a street party-style event and it was heartwarming to see so

many of the residents, their family members and carers together. The entertainment was first-class and the food delicious. Mum has dementia but is treated with dignity and respect by the wonderful caring staff. She's not on any medication and can become agitated but the majority of the time she's contented and happy, a tribute to the wonderful care she receives.

Reply from Sanjay Dhrona, Managing Director at The Close Care Home

Thank you so much. This means the world! I will make sure to share this with the team also.
Sanjay

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Review of
The Close Care Home
from Margaret S (Wife of Resident) published on 5 December 2019

Submitted via Postal Card • Report

Overall Experience

We have been very grateful to The Close for caring for my husband after his brain haemorrhage in May. He has had very good care and there is a friendly atmosphere. The gardens in the summertime were a great pleasure and we pushed him around them every day.

Reply from Sanjay Dhrona, Managing Director at The Close Care Home

Margaret, thank you so much for your review. It was such a pleasure having your husband live with us, though we are so proud that he is now at home with you, having made such wonderful progress. If you are ever in the area, please do stop by and join us in the bistro or on the grounds. You are both always welcome.

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Review of
The Close Care Home
from Hazel R (Daughter of Resident) published on 20 November 2019

Submitted via Website • Report

Overall Experience

I would just like to thank the team in the Willows for looking after my Dad so well whilst he was staying in a hub bed and waiting to go home. The care he received was outstanding and it was a lovely touch to find out that when he left all his clothes had been washed and all belongings packed well.

Keep up the good work, it was much appreciated.

Reply from Sanjay Dhrona, Managing Director at The Close Care Home

Hazel - Thank you so much, we strive to be the best and provide the very best care we can. Good luck to you and dad at home. Thank you for leaving a review too.
All the best

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Review of
The Close Care Home
from Michael W (Son of Resident) published on 22 August 2019

Submitted via Postal Card • Report

Overall Experience

Extremely friendly staff and managers. All are very approachable. Very caring with attention to detail.

Reply from Sanjay Dhrona, Managing Director at The Close Care Home

Thanks for the review - I have shared with the team. We appreciate the feedback so much!

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Review of
The Close Care Home
from Caroline C (Daughter of Resident) published on 19 August 2019

Submitted via Website • Report

Overall Experience

My father is a resident at The Close. He has been here since May this year and is in a hub bed at the moment and we are hoping he will become permanent soon.
The quality of care, the staff, and the overall running of the home is excellent. They are so well looked after and nothing is too much trouble.

Family also get looked after with the offer of a cup of tea and the odd slice of cake as well - happy days.
It is recommended by myself and my family 100%.

Reply from Sanjay Dhrona, Managing Director at The Close Care Home

Thanks so much, Caroline.
I love sharing messages like this with the team.

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Review of
The Close Care Home
from Sharon N (Daughter of Resident) published on 17 July 2019

Submitted via Website • Report

Overall Experience

My mother recently stayed at The Close awaiting home support, she sadly passed away 21/05/2019. During her time at The Close, she received very supportive care from the care team, when she refused to eat, they individually encourage her and tempted her at every meal, even the chef visited her to tell

her he would cook anything she desired, this made her feel so special.
l personal found the care staff and the lady who was part of the housekeeping team to be so supportive to both mum and the family. We were all made to feel welcome and nothing was too much trouble for anyone. I would have no hesitation in recommending this home in its beautiful surrounding.

Reply from Sanjay Dhrona, Managing Director at The Close Care Home

Sharon - Thank you for your kind words and I will pass them on to the whole team here. We consider it a privilege to care for people like mum in their last days and will always do what we can. We will always be here and when you're ready, please feel free to pop in and see us anytime.

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