London & Manchester Healthcare Ltd in Cheshire | 3 Care Homes

Review of
Whittle Hall
from Tony S (Husband of Resident) published on 28 January 2025

Submitted via Postal Card • Report

Overall Experience

My wife moved here from hospital in April 2024. She settled in immediately, she was in Ocean 2 unit for dementia plus care. The care and compassion shown to her was amazing. All the staff from senior management down knew her name and would speak to her when passing, happily allowing her to 'assist'

them in their duties. I was always informed about her health and any activities she had enjoyed. Sadly she died in December and during that period both of us received amazing care and compassion, making a very difficult time much easier. I would totally recommend this home to anyone needing residential care.

Reply from Alison Porter, Head of Admissions Customer Relations at Whittle Hall

Thank you for your wonderful review. The manager and team will be pleased that you have taken the time to write such a lovely review. Thank you also for recommending Whittle Hall it is a very beautiful home and as you have mentioned in your review with amazing and compassionate care from all the staff.

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Review of
Whittle Hall
from Trish L (Daughter of Resident) published on 14 January 2025

Submitted via Website • Report

Overall Experience

My dad has been living at Whittle Hall for just over a week now he seems to be settling in well. As his dementia journey has progressed and after spending 13 months at a different nursing home he now needs dementia plus care.
I think all the staff at Whittle Hall are doing an amazing job everyone I

have met so far has been extraordinarily good at their job, staying calm and professional in difficult situations. They treat all of the residents with respect and dignity.
It really does have a home from home feel about it.
I will never be able to thank you all enough for everything you do.

Reply from Alison Porter, Head of Admissions Customer Relations at Whittle Hall

Thank you for your wonderful 5 star review. The Home manager will share your review with the staff thank you for taking the time to write a review

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Review of
Kitwood House Care Residence
from Robert C (Son of Resident) published on 26 July 2024

Submitted via Website • Report

Overall Experience

After three years of caring for my dad with dementia, decisions had to be made, not just for Dad but for ourselves too, care and nursing homes are a conversation none of us ever wish to have. After visiting many homes, all were only too happy to except Dad, they still didn't seem right, some seemed

too loud, the view was not good, some were overwhelmingly busy with staff seemingly confused, and the decor was of a military presence. Until we had the privilege of an invitation to Kitwood House, this place was another level of care, walking through the door and talking to staff that has a passion for care, a passion for cleanliness, and most of all they instantly gained a passion for my dad. Now a resident here since May 2024 and he loves it, nothing is any tougher than leaving a loved one in a care home but "seriously I could not be happier." Food and drink, personal hygiene, medication, and activities are all carried out professionally on a regular schedule, and the staff are simply the best.

Reply from Alison Porter, Head of admissions and customer relations at Kitwood House Care Residence

Thank you for taking the time to write such a lovely review. We truly appreciate how hard it is to find the right home for a loved one. Kitwood House is a wonderful place and it is pleasing to hear how settled you are knowing that your dad is taken good care of and that your dad loves it. The team at Kitwood House will be touched by your review.

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Review of
Kitwood House Care Residence
from J D (Friend of Resident) published on 23 July 2024

Submitted via Postal Card • Report

Overall Experience

What a fantastic summer fair. Lots of activities and staff amazing. Lots of thought went into the day, a good day had by all. Many thanks.

Reply from Alison Porter, Head of Admissions Customer Relations at Kitwood House Care Residence

Thank you for your 5-star review. Our activities team work hard organising the summer fairs and activities for the residents. We are pleased you had a fantastic day.

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Review of
Whittle Hall
from Kathryn B (Wife of Resident) published on 10 July 2024

Submitted via Postal Card • Report

Overall Experience

Whittle Hall has provided the best care for my husband who can be difficult at times due to his condition. I know healthcare staffing is a difficult area but I do wish there was more consistency with this area. I feel the whole staff team gives their all.

Reply from Alison Porter, Head of Admissions Customer Relations at Whittle Hall

Thank you for your wonderful 5-star review, the team at Whittle Hall will be delighted. Thank you for recognising that the whole team gave it their all.

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Review of
Gainsborough House
from C M (Wife of Resident) published on 4 July 2024

Submitted via Postal Card • Report

Overall Experience

My husband has been a resident on Renoir unit for almost 5 years. He is very well looked after and the staff go above and beyond to ensure his needs are met. Not only do they provide support for him but to us as his family too. It takes dedicated people to work with and understand residents with dementia

and they do so with patience and professionalism. Nothing is too much trouble.

Reply from Alison Porter, Head of Admissions Customer Relations at Gainsborough House

Thank you for your wonderful review. We are pleased you are happy with the care that your husband is receiving and you feel he is very well looked after. Thank you also for recognising that the staff go above and beyond. The home manager will share your review with the team. Thank you again

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Review of
Kitwood House Care Residence
from G C (Wife of Resident) published on 4 July 2024

Submitted via Postal Card • Report

Overall Experience

Shortage of staff. Choice of food.

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Review of
Gainsborough House
from J P (Daughter of Resident) published on 3 July 2024

Submitted via Postal Card • Report

Overall Experience

Friendly environment for residents and family members. Very clean rooms and beds are nicely made up.
Laundry department take charge of belongings very well. Nothing seems to go missing. Some items of clothing may need to be ironed though. Mum has been at Gainsborough for many years and in previous

years everything was ironed nicely. I appreciate it must be a very busy department and they do well really. Unit can sometimes be noisy and the bussers/alarms can be piercingly loud in some areas. Every member of staff is always so very helpful and approachable. We are very happy with Gainsborough House. Home has started sending out a newsletter, nice to read.

Reply from Alison Porter, Head of Admissions Customer Relations at Gainsborough House

Thank you for your wonderful 5 star review. The manager will share this with the team, thank you again for taking the time to write this review

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Review of
Gainsborough House
from J R (Son of Resident) published on 3 July 2024

Submitted via Postal Card • Report

Overall Experience

Very pleased with Dad's care. Done more here than in hospital. Always clean, tidy, smart. Room immaculate.

Reply from Alison Porter, Head of Admissions & Customer Relations at Gainsborough House

Thank you for taking the time to write a review. We are delighted that you are pleased with the care your dad is receiving and that you feel the home is immaculate. We will share your feedback with the team.

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Review of
Kitwood House Care Residence
from Tom B (Nephew of Resident) published on 10 June 2024

Submitted via Postal Card • Report

Overall Experience

Words cannot describe how happy we are with the care provided at Kitwood House. All the staff are amazing, from housekeeping to management. All very clean and modern rooms and communal areas. Always something going from the pink ladies. Kitwood House is setting the bar for everyone else.

Reply from Alison Porter, Head of Admissions Customer Relations at Kitwood House Care Residence

Thank you for your wonderful 5-star review the manager and team will be delighted, thank you for taking the time to write it. This will be shared with all the team at Kitwood house.

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Review of
Kitwood House Care Residence
from J E (Daughter-in-law of Resident) published on 24 May 2024

Submitted via Website • Report

Overall Experience

Another fun and fabulous afternoon spent with my father-in-law at Kitwood. The power of music! It’s such a delight to see the happiness on all their faces. It's days like this which are made so much more special and create precious memories which we will always treasure.
The Pink Ladies should be

renamed the “Pink Angels”. They are so creative, their attention to detail shines through in all they do. They are thoughtful, kind, and caring. They make such a difference to all the residents. They truly are incredible. Not taking anything away from the rest of the team. Kitwood House certainly have a dedicated, loyal and hardworking team which makes Kitwood truly stand out from any other care home. We feel very fortunate we have found our father-in-law a special home where he is cared for so well, where it feels like he's with “real family “ rather than staff doing a job. Each and every one of the team always goes that extra mile to make a difference, nothing is ever too much trouble.

Reply from Alison Porter, Head of Admissions Customer Relations at Kitwood House Care Residence

Thank you for your fantastic 5-star review. We are pleased that you had another enjoyable day at Kitwood House visiting your father-in-law. The staff certainly do like to make our resident's days more enjoyable with the great daily activities. It is great to know that you feel so fortunate to have found Kitwood House. Kitwood house is an amazing home and the loyal, dedicated, hardworking staff are what make it stand out from any other care home. Thank you again

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Review of
Gainsborough House
from Lisa W (Wife of Resident) published on 14 May 2024

Submitted via Website • Report

Overall Experience

I want to commend the amazing staff who work on the Matisse Unit. My husband is cared for as if he were their family member.
Nothing is too much trouble and not only do they care about him, but they support and help me to understand and deal with the difficulties that Alzheimer’s disease can bring.

The quality of care, the surroundings, the menu, and many activities that are tailored personally towards the residents are all outstanding.
I wouldn't want my husband to be cared for anywhere else.
Thank you so much Gainsborough House.

Reply from Alison Porter, Head of Admissions Customer Relations at Gainsborough House

Thank you for your review and for recognising the amazing staff at Gainsborough house. We pride ourselves on the care at Gainsborough House and also the activities and daily menu choice. We are pleased that you would not want your husband to be cared for anywhere else. Thank you again for taking the time to write this review.

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Review of
Kitwood House Care Residence
from A B (Husband of Resident) published on 13 May 2024

Submitted via Postal Card • Report

Overall Experience

An established organisation's only as good as it's staff. The staff are only as good as the organisation's training. This can only be achieved if it is organised by good management, who not only support, but reward staff in many different ways. My opinion as the relative of a resident who has resided

at Kitwood House for 18 months is that the above process is in place at Kitwood House. Relatives only see and know a small portion of the work carried out and are very grateful to nurses, carers, activity staff, housekeeping, administrators, maintenance, manager and others associated with the help, support and care provided to residents at Kitwood House. I conclude by saying from the time you walk into Kitwood House, spend time with your family resident to the time you leave, everyone has a welcome, a smile and a professional approach to work which gives a comfort to both residents and relatives.

Reply from Alison Porter, Head of Admissions Customer Relations at Kitwood House Care Residence

Thank you for your amazing 5-star review. Thank you for recognising the work all the staff do at Kitwood House the manager will be delighted that you have given the home a 5-star review. Thank you again for taking the time to write such a wonderful review.

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Review of
Gainsborough House
from K G (Wife of Resident) published on 8 May 2024

Submitted via Postal Card • Report

Overall Experience

My husband's still a resident. His complex needs are changing, but have still been met by caring staff. Weekly involvement with GP. He's cared for by the wonderful staff on his floor. Welcomed as part of an extended family.

Reply from Alison Porter, Head of Admissions Customer Relations at Gainsborough House

Thank you very much for your wonderful five-star review. The manager and our wonderful staff will be pleased with your review. Thank you again for taking the time to write a review and giving us five stars.

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Review of
Kitwood House Care Residence
from Gill H (Daughter of Resident) published on 7 May 2024

Submitted via Website • Report

Overall Experience

Leaving loved ones in a dementia home is an appalling decision to have to make as you entrust them to, however well-recommended, a stranger’s care. I was recommended to Kitwood House by a work colleague. It was the best decision I made. The kindness, care and love my mum and I were shown, all the way

through to her death was exceptional. All the staff from the new management team, reception, carers, nurses, entertainment team, cleaners, cooks, laundry and maintenance are extraordinary people.

Reply from Alison Porter, Head of Admissions Customer Relations at Kitwood House Care Residence

Thank you for your 5-star review. Thank you for recognising that all the staff go above and beyond and how they all play a big part at Kitwood House, they will be delighted that they have been mentioned in your review.

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Review of
Kitwood House Care Residence
from Malcolm M (Husband of Resident) published on 3 May 2024

Submitted via Website • Report

Overall Experience

In the time that my wife has been at Kitwood House, I have never had doubts or concerns about the care that she is receiving. All of the staff are friendly and welcoming. The facilities and decor at the home make it pleasant and comfortable with a modern look. The atmosphere is relaxed which allows

residents to get involved in activities if they wish or to occupy themselves with their own interests.

Reply from Alison Porter, Head of Admissions Customer Relations at Kitwood House Care Residence

Thank you for your wonderful 5-star review. We are pleased that you are happy with the care that your wife is receiving. We are very proud of our homes and the staff as you have recognised are always friendly and welcoming.

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Review of
Kitwood House Care Residence
from Sue B (Daughter of Resident) published on 2 May 2024

Submitted via Website • Report

Overall Experience

Unfortunately, I have found there to be no stimulation or interaction between the carers and the residents. They do cover their basic needs eg personal care and food and drink but every day the residents just sit there asleep or staring or wandering around. The unit is very quiet and no activities,

no interactions or communications. I have also found the food is very poor quality and is usually cold and very small portions and some carers put the cake on the same plate as the main meal. My Dad's room is not cleaned every day and for 3 days running the same sticky spot was still on the floor near his chair and bits were left behind on his chair.

Reply from Alison Porter, Head of admissions and customer relations at Kitwood House Care Residence

We were extremely disappointed to read of the concerns raised in your review and can assure you that they are not commensurate with the standard of care that is both expected and delivered daily at Kitwood House (currently rated GOOD after a recent CQC inspection). However, we are pleased to report that following this review a meeting held with you was a positive one and a plan is in place. We actively encourage all visitors to our home, no matter what their relationship to our residents, to contact our home manager immediately if there is any cause for concern whatsoever and thank you for drawing our attention to this matter.

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Review of
Kitwood House Care Residence
from Stuart R (Son of Resident) published on 1 May 2024

Submitted via Website • Report

Overall Experience

My Mother is a resident at Kitwood House. Since she has moved she is engaging more with the facilities and regularly coming out of her room to the social areas. I am very pleased with the service she is receiving.

Reply from Alison Porter, Head of Admissions Customer Relations at Kitwood House Care Residence

Thank you for your wonderful 5-star review. We are delighted that you feel that your mother is getting the best service from Kitwood House. Thank you again for taking the time to write a review.

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Review of
Kitwood House Care Residence
from Gill P (Daughter of Resident) published on 1 May 2024

Submitted via Website • Report

Overall Experience

When my mum's dementia progressed into the later stages and she was rushed to hospital it was a scary time for mum and the family with covid looking over us. She was moved to Kitwood House, although it is a distance for us to travel it is worth it to see the support the staff gives. She has settled

now since arriving in August 2022 and is definitely in a better place as her anxiety has reduced. The activities and other care from the staff are outstanding. Thank you from the bottom of my heart. When we lose our loved ones to dementia it's hard but to know they are cared for takes some pain away.

Reply from Alison Porter, Head of Admissions Customer Relations at Kitwood House Care Residence

Thank you for your wonderful 5-star review. We will share your review with the manager and staff, they will be delighted that you recognise the outstanding work they do. Thank you again for taking the time to write such a wonderful review.

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Review of
Kitwood House Care Residence
from Robert H (Son of Resident) published on 26 April 2024

Submitted via Website • Report

Overall Experience

Can't fault anything to be honest. Lovely people who really give first-class care to my mother. She is a very difficult patient who through care and understanding has settled down to her new life. The food choice is excellent, the rooms are peaceful whilst being practical and the overall facilities

are second to none. Unfortunately, she has experience of some totally inappropriate alternatives but Kitwood House and their experience of dementia and Alzheimer's disease is invaluable.

Reply from Alison Porter, Head of admissions and Family Relations at Kitwood House Care Residence

Thank you for your 5-star review, this will be shared with our manager and staff at Kitwood House.

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Care Homes Owned by London & Manchester Healthcare Ltd in Cheshire

London & Manchester Healthcare Ltd Locations in Cheshire (3)

London & Manchester Healthcare Ltd Reviews in Cheshire (144)

Whittle Hall

Whittle Hall

Kitwood House Care Residence

Kitwood House Care Residence

Whittle Hall

Gainsborough House

Kitwood House Care Residence

Gainsborough House

Gainsborough House

Kitwood House Care Residence

Kitwood House Care Residence

Gainsborough House

Kitwood House Care Residence

Gainsborough House

Kitwood House Care Residence

Kitwood House Care Residence

Kitwood House Care Residence

Kitwood House Care Residence

Kitwood House Care Residence

Kitwood House Care Residence

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