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Care Homes Owned by Southey Care (Dorset) Ltd

8.3 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Southey Care (Dorset) Ltd
Southey Care (Dorset) Ltd is a care home provider in the South West of England.

The care group operates Clarence House care home in Dorset.

Trained care staff support residents with a wide range of needs including personal care and dementia care.

The care home group provides nursing for adults aged 65+.

Southey Care (Dorset) Ltd Locations (2)

 

2 Care Homes owned by Southey Care (Dorset) Ltd

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Clarence House

6 Dudsbury Crescent, Ferndown BH22 8JF 

8.4 29 reviews
"My father has been in your care for a few months now. As a family, we all agree that the staff at Clarence House have always shown a caring…"   Read all 29 reviews
Location Type Care Home

Situated in Ferndown, Dorset, Clarence House offers residential and dementia care for up to 26 adults. As a family run business, they pride themselves on delivering high quality care and creating an environment where everybody feels at home. Inside… Read more about Clarence House

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • 29 Rooms from £1,050 / week
Marchfield House

434 Ringwood Road, Ferndown BH22 9AY 

8.2 14 reviews
"I cannot commend the management and staff enough regarding the high level of care, attention to detail and support shown to my mother over…"   Read all 14 reviews
Location Type Care Home

Marchfield House, in Ferndown, provides specialist care for older people with dementia in a safe and caring environment and is staffed by a skilled care team. The personal preferences of each resident are taken into account and are reflected throughout… Read more about Marchfield House

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Mental Health
  • Detention under Mental Health Act
  • Sensory Impairment
  • 28 Rooms from £1,400 / week

Southey Care (Dorset) Ltd Reviews (43)

8.3
Southey Care (Dorset) Ltd has a Group Review Score of 8.3 (8.318) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Southey Care (Dorset) Ltd must have a Review Score.

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Review of

Clarence House

from Mark S (Son of Resident) published on 19 April 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in your care for a few months now. As a family, we all agree that the staff at Clarence House have always shown a caring and kind nature, which has made the transition into care a much smoother process.
Now he’s been there for a few months, he’s settled and less anxious, even now
accepting this is home for him.
On a personal level, I have found the staff to be welcoming and supportive, giving good advice based on their experience of dementia care.
We consider ourselves fortunate to have our dad in your care.

Reply from Amanda Gardiner, Owner at Clarence House

Hello Mark, thank you for taking the time to write such a wonderful review about our home and sharing your positive feedback. We value all feedback as this helps us to improve our service where required. We are pleased that the transition process has been made easy and that your father has settled well in Clarence House. I will be sure to pass on your positive feedback to the team who go above and beyond to provide excellent care and support to our residents.


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Review of

Marchfield House

from Chris T (Son of Resident) published on 4 December 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot commend the management and staff enough regarding the high level of care, attention to detail and support shown to my mother over the period of months that she was looked after at Marchfield House.
The care and respect shown by the staff in general was greatly appreciated. Thank you all.

Reply from Mrs Amanda Gardiner, Owner at Marchfield House

Thank you so much for your kind words and for taking the time to review the home. We greatly appreciate your feedback so that we are able to continue to offer the best service possible. I will pass this on to the staff. We are so pleased that you and your family felt supported during this time.


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Review of

Marchfield House

from Beverley N (Daughter of Resident) published on 16 November 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We would like to say an individual thank you to every member of the Marchfield team, who without exception have done an amazing job of looking after Mum for the last six & a half years.
I would also like to say thank you for all the teams' support & care for me and my sister for the 5 & a half days
we stayed with Mum to see her on her journey. They were really lovely.

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Review of

Clarence House

from Colin C (Son of Resident) published on 19 April 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am writing to thank the manager and their team at Clarence House rest home. From the moment we contacted them, they supplied all of the information we needed and much more for my father's stay. On the day he moved in, the team were relaxed and did everything to help. The bedroom was spacious and well-appointed.
Unfortunately, his stay was short but the staff kept us well informed daily and we were allowed to visit at all hours of the day and night. There was always a smile and a cup of tea to keep us going plus many biscuits. The day my dad passed away was a Saturday. Despite not being on duty, a particular member of staff made a special trip to meet us, to make the process smoother, which we appreciated greatly. Clarence House went above and beyond our expectations and we are so glad that we chose this home. On behalf of our family, we thank you for everything.

Reply from Amanda Gardiner, Owner at Clarence House

Thank you so much for your kind words and for taking the time to review the Home. We greatly appreciate all feedback so that we are able to offer the best service possible. Although your father was with us for only a short time, we were privileged to be able to have the opportunity to care for him before his passing. We are so pleased that you and your family felt supported through this time.


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Review of

Marchfield House

from Lisa H (Daughter of Resident) published on 14 July 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident for over three years and in all that time I have felt he has been treated with care, dignity and love. All the carers are exceptionally hard-working and I get the impression that for all of them this is not just a job for them, they genuinely care for all of the residents.
As for most relatives, the decision for a loved one to go into a care home is not an easy one to accept, however with Marchfield House they have made the experience an easier one for all of the family. Knowing how well looked after my dad is really helps the situation for all.

Reply from Sharon Halifax, Manager at Marchfield House

Thank you for your great review, we pride ourselves on giving the best care possible and look at this as the resident's home we are working in.


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Review of

Marchfield House

from Heather S (Wife of Resident) published on 24 June 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are very professional, dedicated, caring, friendly and helpful. The managemant are brilliant and take on duties over and above their rolls. I am extremely confident regarding the care my husband is getting.

Reply from Sharon Halifax, Manager at Marchfield House

Thank you for your kind words, all our residents are important to us and we like to think they are always happy within our home. We all find it our pleasure to care for them and working in their home environment.


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Review of

Marchfield House

from Sara R (Daughter of Resident) published on 16 June 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can highly recommend the staff for their support for me as a daughter, and the care given to my mother since she has been a resident at the home. I think you should all receive medals for the work that you do!

Reply from Sharon Halifax, Manager at Marchfield House

Thank you for your fantastic review, it has been a pleasure looking after your mum over the last two years. I will pass on your kind words to all the staff.


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Review of

Marchfield House

from Patricia D (Partner of Resident) published on 16 June 2022

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I always come away feeling that my partner is well cared for and treated with dignity. All the staff are amazing. They are always calm and ready to help him or me when I am there. My only complaint is that his things go missing but that I am sure is mainly down to him.

Reply from Sharon Halifax, Manager at Marchfield House

Thank you for your great review, Patricia, we enjoy having him as part of our home. I will pass on your kind words to all the staff.


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Review of

Clarence House

from Peter B (Son of Resident) published on 8 February 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot commend the staff and management of Clarence House Rest Home too highly.
They cared for my mother for 6 years until her death aged 101 in December 2020. The doctor recorded her cause of death as 'frailty of old age'. That we had our mother, grandmother and great-grandmother for so long was
due to the support, skill and intervention of the staff of the home. They monitored her wellbeing closely, calling the doctors and my sister and/or I promptly whenever there was any cause for concern, prioritising her needs proactively whenever required.
My sister and I dispute the exact number of homes we viewed - it was between 20 and 30 - before alighting upon Clarence House as our choice. What characterised the home above all others immediately on arrival was the cheerfulness and laughter amongst the staff and their support for the residents. It was a choice easily made. The wisdom of our decision was reinforced as the time went by and as my mother needed additional care and attention.

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Review of

Clarence House

from P M (Daughter of Resident) published on 2 February 2021

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff provide excellent care - they are highly professional and extremely caring. When my mother was ill on several occasions during her years there, and particularly in her final days, I felt very supported and cared for myself. My family and I cannot speak highly enough of the quality of attention
and concern they have consistently shown to Mum and I will always be grateful to them. Management, nursing, auxiliary staff - all staff included.

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Review of

Clarence House

from Vanda G (Daughter of Resident) published on 29 January 2021

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother and mother-in-law were both residents at Clarence House Rest Home.
The quality of care, understanding and respect they received were outstanding.
The staff are very efficient, warm, friendly and very caring.
Both mothers had different kinds of care requirements and each had care provided
for their specific needs.
We sadly lost both mothers, but they were both so happy to have had Clarence House as their final home.

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Review of

Clarence House

from Lee M (Son of Resident) published on 22 December 2020

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We needed to find a nearby care home for our father, specifically in the Wimborne area. There are some very nice, large, hotel-like, and very expensive options around, but it was important to us that we found a friendly and caring environment for our lovely father.
Clarence House immediately stood
out as being the right place.
Nearly 3 years on and we are very happy with the care provided plus the warmth of the staff. The manager and her team are great, the main lounge is excellent with plenty of activities for residents to engage in. The home have worked really hard throughout Covid and put their residents' health first throughout.
Thank you to all the team!

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Review of

Clarence House

from Diane W (Daughter of Resident) published on 8 September 2020

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We cannot thank you enough for everything you did for my father. All the team went above and beyond our expectations to ensure he felt happy, cared for and safe during his time with you and that means the absolute world to all of us family members. We couldn’t have asked for any more from any of you.
Keep doing what you are doing - you are all amazing!

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Review of

Clarence House

from Sarah H (Daughter of Resident) published on 17 August 2020

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother arrived at Clarence House following a few weeks in hospital after which it became clear she could not return home. She spent just over 4 months at the home and we only moved her out to bring her to a similar home very near us, meaning I could visit regularly and avoid a 70-mile round trip.
A few weeks after she joined Clarence House, covid became a real issue and lock-down began. Throughout, I was immensely impressed with how the care home dealt with what was an extremely difficult time for all concerned. I received regular updates and knew my mother was in the best hands. I appreciated that visiting was out of the question. She transferred to the new home towards the end of June with happy memories, especially for the staff who treated her with respect and kindness at all times. Thank you to everyone at Clarence House for your help and assistance.

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Review of

Clarence House

from Cemlyn W (Ex Family Member) published on 30 July 2020

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is the best care home I have ever been to, or had the privilege of visiting! The staff are just incredible, the garden and placement of the home are lovely, and the manager is the glue that sticks all this together to make one fantastic place to live.

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Review of

Clarence House

from Pam P (Daughter of Resident) published on 4 May 2020

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum only lived at Clarence House for a short time and has now sadly passed away. I have nothing but praise for the staff for caring for Mum with compassion, dignity, respect and good humour. The measures and reaction to the lockdown were fantastic. The staff do an amazing job of making you feel welcome
and at home from day one. I would have no hesitation in recommending Clarence house to anyone.

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Review of

Marchfield House

from S H (Daughter of Resident) published on 26 March 2020

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What an excellent care home. Mum was there 3 years, and her care was exemplary. The care and support to us, as her family, was fantastic.

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Review of

Clarence House

from Pam P (Daughter of Resident) published on 9 March 2020

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Clarence House, Mid January. We were welcomed like a member of a family and instantly made to feel at home. I cannot fault the care mum has received from the staff and in her own words "they are all lovely, so friendly and caring and always cheerful"

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Review of

Clarence House

from J K (Daughter of Resident) published on 13 December 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

To me, one of the most important standards is the staff who cared for Mum. The carers are both kind and caring. The turnover of staff was low and feel that shows the home is a good and happy place to work. The patience shown as Mum's dementia increased was excellent and at no point after visits did
I have any concerns when leaving.

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Review of

Clarence House

from M D (Daughter of Resident) published on 10 December 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent care home with excellent and caring staff.

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Awards / Recognitions (0)

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Frequently Asked Questions about Southey Care (Dorset) Ltd

How many Care Homes does Southey Care (Dorset) Ltd own?

Southey Care (Dorset) Ltd own 2 Care Homes.

Which Southey Care (Dorset) Ltd Care Homes have the highest review score?

Clarence House & Marchfield House have the highest review score.
Southey Care (Dorset) Ltd in Dorset

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Southey Care (Dorset) Ltd to verify any information. View our terms and conditions. Southey Care (Dorset) Ltd has an Enhanced Service – more info.