Care Homes UK Ltd in Tyne & Wear | 2 Care Homes

Review of
The White House Nursing Home
from Rachel C (Next of Kin) published on 4 March 2025

Submitted via Website • Report

Overall Experience

My mother stayed at The White House for just over 2 years, only leaving due to her needing nursing care. The staff really do make the home, they had a laugh with her and were always patient, friendly and caring. They always have time for family members too and are very responsive and helpful regarding

any queries. The management are absolutely great and offered me help and support, going above and beyond in various stressful times. I couldn't have asked for a nicer group of people to take care of her and I know she will certainly miss them!

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Review of
Woodley Hall
from C L (Daughter of Resident) published on 8 November 2024

Submitted via Postal Card • Report

Overall Experience

My experience during September 2024 doesn't differ from my experience since my mum moved into Woodley Hall some 14 months ago. I visit several times a week and see nothing but my mum and other residents being treated with the utmost care and respect. Both management and staff are very friendly and are

always more than happy to help with any issues or questions. I may have and are quick to get in touch if they feel there is anything I need to know. It is a small home but this gives it a more personal feel, there is a lot of laughter and a lot of staff have worked there for a number of years which helps too. More like a 'Home from home'. I couldn't ask for more.

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Review of
Woodley Hall
from Paul D (Son-in-law of Resident) published on 30 September 2024

Submitted via Website • Report

Overall Experience

My father-in-law has had 4 periods of respite care in Woodley Hall. It's been really beneficial to him and the family. The staff have made every effort to get to know our relative and have a good understanding of his needs. They have consistently treated him with care and respect.

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Review of
Woodley Hall
from Dorothy H (Daughter of Resident) published on 27 September 2024

Submitted via Postal Card • Report

Overall Experience

My mam has been a resident at Woodley Hall for almost six years. I am currently happy with her care. There have been a few ups and downs over the years, this, in part, is because until you experience Alzheimer's, you are unaware of the change your loved one will go through. There have been two members

of staff who I have been unhappy with, and I have spoken directly to management. I could not care for my mam, and I am grateful that the staff can do that for me and my mam.

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Review of
Woodley Hall
from Keith A (Husband of Resident) published on 10 September 2024

Submitted via Website • Report

Overall Experience

My wife has been a resident at Woodley Hall since May 2019. On admission, her Alzheimer's Disease was moderate. She was active, able to engage in conversation, take part in activities and resistant to personal care. The perseverance and good care that the staff showed made a big difference in her

quality of life. She settled in. Covid restrictions reduced - and for a time stopped - my visits. However, knowing that she was safe, well cared for and loved helped me to deal with this.
Her disease has progressed during her residence and she now says little, sleeps a lot and has little meaningful engagement. This has not altered the home's approach to treating her with dignity, promoting independence and practising personalised care. Over the last 5.5 years, there have inevitably been a few minor issues but these have been dealt with promptly and to my satisfaction. This is due in large part to the good relationship that I have formed with the manager and staff.

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Review of
The White House Nursing Home
from B S (Daughter of Resident) published on 20 August 2024

Submitted via Website • Report

Overall Experience

The White House was the home chosen by my mother after an emergency respite admission. This was an extraordinarily difficult time for us all made bearable by the caring and committed staff.
The room was decorated for Mum moving into her room, with colours of her choosing. This, alongside being able

to bring her treasured furniture, made a huge difference to her being able to call the care home 'home'.
The staff are your greatest asset. They work hard, are dedicated and have at all times shown compassion.
I am very aware that the infrastructure desperately needs work. This is no reflection on how it is managed and cared for on a daily basis, but the company managing this superb staff and care facility very much need to invest time and effort bringing the building to match the high standards of care shown by it's staff; this would not only improve the quality of the environment for people who call the White House home, but would show they value the hard work and care shown.

Reply from Steve Smith, Operations Manager at The White House Nursing Home

Thank you very much for your feedback and recognition of our hard-working team. I note your comments regarding infrastructure and will pass them on to our owners your feedback, is much appreciated in this regard and will be discussed with them and our manager.

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Review of
The White House Nursing Home
from J T (Daughter of Resident) published on 20 August 2024

Submitted via Website • Report

Overall Experience

I was lucky enough to be able to visit friends abroad, during July this year. Of course with Mum being in the home, and me as her main carer, I was torn whether to go or not.
But not for long, I had senior staff looking out for my long-term welfare, first of all, which I can't thank them enough for.

Then, of course, I had Mum's wellbeing to think about. As I had no worries about her care. Much to my amazement, I had video calls from Mum, whilst I was away, showing me how well and happy she was, and though she didn't really know who I was. My mind was put at rest, and I could relax.
I am very grateful to The White House, who I feel are like extended family, I would do anything I could to help them, in what is such a hard job. As I know the care is centered around every individual patient. Who they are genuinely fond of, plus you have staff there, who have been there since the home opened. Not many can be so proud of the staff, who are that loyal, these days.

Reply from Steve Smith, Operations Manager at The White House Nursing Home

Thank you very much for your kind feedback and recognition of our fantastic team.

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Review of
The White House Nursing Home
from Sue M (Daughter of Resident) published on 20 August 2024

Submitted via Website • Report

Overall Experience

Our Mam came to the White House for respite following a stay in hospital and has subsequently become a permanent resident. From our very first phone call to the present time we have experienced an outstanding level of care and consideration towards Mam and us (her family) we feel very confident that

Mam is in a safe and caring environment and all her needs are being met. The home has an open visiting policy and we are made to feel welcome at each visit. All staff members we have met have shown the same high level of friendly considerate care. As a family, we are more than happy with the care Mam is being given at the White House, and would highly recommend this Care Home.

Reply from Steve Smith, Operations Manager at The White House Nursing Home

Thank you very much for your kind comments and recognition of our fantastic team.

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Review of
The White House Nursing Home
from A M (Son of Resident) published on 20 August 2024

Submitted via Website • Report

Overall Experience

Overall I am very pleased with my mother's stay at The White House. The staff are caring and look after her well. The room and building could possibly benefit from being redecorated but the staff more than make up for this with their care.

Reply from Steve Smith, Operations Manager at The White House Nursing Home

Thank you very much for your feedback and recognition for our hardworking staff team who always give their best. I have taken note of your feedback re decoration and specifically the room and will work with the management team to bring about improvements in this regard.

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Review of
The White House Nursing Home
from A S (Brother of Resident) published on 20 August 2024

Submitted via Website • Report

Overall Experience

I don't have any problems whatsoever with The White House's care of my brother and the staff are always very attentive to myself and my brother receives visits from friends and the staff always keep me informed about any problems and appointments that my brother has.

Reply from Steve Smith, Operations Manager at The White House Nursing Home

Thank you very much for your kind feedback and recognition for our hardworking team at Whitehouse which I know will be very much appreciated by all.

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Review of
The White House Nursing Home
from Tracy C (Daughter of Resident) published on 20 August 2024

Submitted via Website • Report

Overall Experience

I am more than happy with The White House Nursing Home, with the care my dad receives. He has been there for a number of years now. The staff are always very pleasant and work very hard caring for the residents. My dad has settled in well and gets on well with staff. There is always activities going

on. Yes there has been a change of staff but with lockdown and care work generally you always get that. They have lost some very good, hardworking staff. But I would recommend this home to anyone looking for a care home, it is safe, clean and the staff are worth their weight in gold.

Reply from Steve Smith, Operations Manager at The White House Nursing Home

Thank you very much for your feedback and recognition for our hardworking staff team which is very much appreciated by all team members.

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Review of
The White House Nursing Home
from Deirdre M (Wife of Resident) published on 20 August 2024

Submitted via Website • Report

Overall Experience

The White House staff are second to none on the caring side and they are all so helpful and pleasant, I feel lucky to have my husband in such a lovely home and I know he is well looked after which makes my life more manageable and I spend quality time with my husband.

Reply from Steve Smith, Operations Manager at The White House Nursing Home

Thank you so much for your kind feedback and recognition for our hardworking staff team. Everyone will be very appreciative of your comments.

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Review of
The White House Nursing Home
from J F (Daughter of Resident) published on 20 August 2024

Submitted via Website • Report

Overall Experience

What an absolutely lovely residential home! Every member of staff I've met are pleasant, caring, recognise me and who I'm there to visit. My mam is treated with respect and dignity. They have a laugh with her, my mam appears to love every one of them! It's an absolute pleasure visiting my mam. She's

happy, content, clean and looks well cared for. She's obviously comfortable where she is, she never says she wants to leave or she doesn't like her room. She joins in all the activities and from photos I see she loves every minute. I'm kept updated by staff of any issues involving my mam, ie if she's poorly etc. I attended a review recently with a member of staff to discuss my mam's care, which I think was a brilliant idea and I have another one booked in. It may not be the most modern, up to date home but that doesn't matter. It's clean, has fantastic staff and it actually has a lovely homely feel to it. All I want is my mam to by happy, well looked after and cared for and she has it.

Reply from Steve Smith, Operations Manager at The White House Nursing Home

Thank you so much for your kind feedback and recognition regarding our team at Whitehouse care home.

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Review of
The White House Nursing Home
from Christopher W (Son of Resident) published on 23 February 2024

Submitted via Website • Report

Overall Experience

Reviews are vetted so you can only say so much.
There were some great great carers here but others who clearly didn't care at all.
Serious health and safety issues. I frequently had sickness and diarrhoea after visits.
Mam and her room were often dirty and stained with dried excrement.
Her clothes

rarely coordinated. Her hair was often not tidy on visits and her fingernails, and sometimes she herself were simply filthy.
I can't state strongly enough against using this facility for your loved ones.
Her room was not supervised adequately and totally insecure. Other residents frequently entered her room and terrorised her.
High turnover of staff. Good staff generally didn't stay long.
There are a lot more, more serious incidents to complain about, but, as I say, I can only say so much.
Stay safe and stay away from The White House.

Reply from Steve Smith, Regional Manager at The White House Nursing Home

We are obviously disappointed that your experience of White House Care Home has been a negative one.

Our aim is to provide the best possible care to those we support, and it is something we take very seriously.

We have high regard for our care staff who care deeply for each resident but you clearly feel some didn't care to your satisfaction, but you have not provided any information and neither have you ever put forward a complaint so that any concerns you may have can be looked into.

I am pleased you have recognised we do have some great care staff. I believe all carers are diligent in their practice and support and deliver care with compassion consistently, I believe our staff are extremely caring.

I am keen to discuss the issues you have raised in more detail in person. You can contact me initially by emailing steve.smith@care-homesuk.co.uk if you would like to do so. You state you have serious concerns please either write to me or report to CQC.

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Review of
Woodley Hall
from Helen J (Daughter of Resident) published on 2 November 2022

Submitted via Website • Report

Overall Experience

We have had to take the drastic step of removing our 91-year-old dad from Woodley Hall. He has dementia so the last thing we wanted to do was to go through the upheaval of transferring him to another home. The home is nicely appointed and newly decorated but the care standards fell very short of our

expectations.
1. Basic care - dad was often found in an unkempt state.
2. Communication with senior staff even basic information was not relayed to the family.
3. Issues involving safeguarding. We have attempted to address these issues with senior management and the company but have had to escalate all the issues further.
We found some members of staff to be approachable and kind but others lacked any kind of empathy and understanding. It is with regret that we cannot recommend Woodley Hall.

Reply from Steve Smith, Operations Manager at Woodley Hall

We are very disappointed that we were unable to meet the expectations of the reviewer however every effort was made to discuss the issues raised with the reviewer. The 91 year old had lived in the home for a number of years without any previous issues being formally raised and we are sorry they have now left. The reviewer recently made a complaint and this was investigated and responded to formally, and a meeting arranged to discuss any areas of concern. Staff have always tried to communicate but the reviewer tended to get aggressive on some occasions and therefore staff had to distance themselves on some occasions. Following the meeting it was agreed to meet again to gauge progress. Unfortunately the reviewer removed their relative before this follow up meeting could occur. We strive to provide the best care and support consistently and always with the best intentions and this is the first time we have ever had a resident removed for unsatisfactory care.

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Review of
The White House Nursing Home
from Patricia K (Sister of Resident) published on 15 June 2022

Submitted via Postal Card • Report

Overall Experience

My brothers and I are more than happy with The White House Nursing Home for the care my sister gets. It's obvious she loves it there, the staff are brilliant and they are very obliging, always pleasant and worth their weight in gold. I do think the place could do with a spruce up.

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Review of
The White House Nursing Home
from H F (Daughter of Resident) published on 14 April 2022

Submitted via Postal Card • Report

Overall Experience

You need another option box as very poor doesn't come close and 200 words is grossly insufficient to complain about this appalling home. Our family would never have placed our mother here but the hospital discharged her there - do they inspect it! She had broken her knee while in the hospital's care

and was sent here for rehab but for seven weeks she was sat in a chair all day with no stimulation whatsoever, looking at dirty surroundings - we took endless photos to back this up. From day one, we were disgusted by what we saw and the levels of neglect and lack of care our mother received. When she fell out of bed, which resulted in horrendous facial bruising, they had to admit no crash mat was in place. It was shocking how much weight she lost. The majority of residents have no visitors, so this home needs to be closed for the sake of these poor people with no voice. As I said, you need larger forms as so many complaints.

Reply from Steve Smith, Operations Manager at The White House Nursing Home

We take all feedback very seriously. We are committed to providing support and stimulation for all of our service users in line with their preferences and personal circumstances. We provide personalised nutritional support for each service user and any concerns are escalated to GP and or dietician teams in every instance.
Our compliance manager is reviewing concerns you have raised directly with us and will be providing a written response shortly.
Staff at White House are deeply distressed at your review given the level of support and care shown at all times and their devotion and dedication to all residents has always been found to be outstanding, we have never received such a complaint or review before and staff have been so accommodating in assisting the family throughout your mum's stay.
Please accept our deepest sympathy for your loss and our apologies once again for any distress you may have suffered.

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Review of
The White House Nursing Home
from Alison (Daughter of Resident) published on 14 December 2018

Submitted via Website • Report

Overall Experience

My mam came to the White House Nursing Home for initially 2 weeks respite care, due to advanced Alzheimer's disease. We chose The White House Nursing Home, following research and first-hand recommendations and on the standard of care, the home were able to provide. We visited the home with my mam on

spec, our questions were answered and we felt reassured.
Following the 2 weeks respite, my mam settled, she was eating and had made friends with other residents, therefore as a family along with the CPN and social services input, we decided that long-term care was in my mam's best interests, she was at risk of injury and self-neglect. This was an extremely difficult decision to have to reach, however the care and support from all the staff has made the decision more bearable and proven to us that my mam is in the best place to receive the level of care and support she requires and to keep her safe, which my father and myself were no longer able to provide for her.

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Review of
The White House Nursing Home
from Tony J (Son of Resident) published on 18 October 2018

Submitted via Website • Report

Overall Experience

My Mam is very precious and loved by her husband, my brother and his partner along with my wife and I.
Unfortunately, due to her mental and physical decline, she is very vulnerable and needed 24hr care. Though it was a very difficult decision it was necessary to place her in a care setting in May of

2018. Following numerous enquiries, we decided on The White House for her care provision.

The standard of care, concern and interest is excellent.
Staff take a genuine interest in the residents and the care provided is first class.

The only drawback is that the building and it's furnishings require a degree of refurbishment and investment, that said I have no hesitation in recommending the White House Nursing Home due to the quality of care offered.

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Review of
The White House Nursing Home
from Brian J (Son of Resident) published on 12 September 2018

Submitted via Postal Card • Report

Overall Experience

Mam was admitted to the home as a result of a family crisis and mam's deteriorating mental state through her dementia. This was a traumatic time for the whole family but the home manager and the support of senior staff were superb during this time. The staff team are warm and caring and mam seems relaxed

and happy there. We as a family would highly recommend the home to any potential people who may need such a service.

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Care Homes Owned by Care Homes UK Ltd in Tyne & Wear

Care Homes UK Ltd Locations in Tyne & Wear (2)

Care Homes UK Ltd Reviews in Tyne & Wear (47)

The White House Nursing Home

Woodley Hall

Woodley Hall

Woodley Hall

Woodley Hall

The White House Nursing Home

The White House Nursing Home

The White House Nursing Home

The White House Nursing Home

The White House Nursing Home

The White House Nursing Home

The White House Nursing Home

The White House Nursing Home

The White House Nursing Home

Woodley Hall

The White House Nursing Home

The White House Nursing Home

The White House Nursing Home

The White House Nursing Home

The White House Nursing Home

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