Care Homes UK Ltd in West Yorkshire | 3 Care Homes

Review of
Haven Lodge
from Rachael E (Granddaughter of Resident) published on 1 October 2024

Submitted via Website • Report

Overall Experience

The staff go above and beyond to look after and care for the residents and families. The meals are 10 out of 10. The manager is amazing and goes above and beyond to make sure everyone is looked after. My grandma was comfortable, clean, well-fed and was treated with dignity and respect all the way through

and so was the family. It's a care home with a big heart.

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Review of
Haven Lodge
from Lisa S (Daughter-in-law of Resident) published on 9 September 2024

Submitted via Website • Report

Overall Experience

My mother-in-law is looked after 100% by the carers. The manager is lovely. They have become like family to us.
The carers go out of their way for the residents.
The home is spotless. Meals are really good.

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Review of
Haven Lodge
from M C (Daughter of Resident) published on 6 September 2024

Submitted via Website • Report

Overall Experience

The home is a lovely caring place. My mum-in-law was very well looked after. She enjoyed the activities and the staff were great in getting Mum to join in and interact with them and other residents.
Mum gained weight as she was getting regular good meals that she enjoyed. She was always very well

hydrated with drinks of juice or cups of tea and biscuits throughout the day.
I would highly recommend Haven Lodge to anyone looking for either respite or long-term care for an elderly relative.

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Review of
Haven Lodge
from J P (Daughter of Resident) published on 5 September 2024

Submitted via Website • Report

Overall Experience

I had been to several care homes before deciding on Haven Lodge. There were no immediate smells on entering, the staff were welcoming and happy to show you around. I spoke to the residents who we're all happy. The decor and furniture is a little mismatched but the food and care are spot on and that's

the most important thing.

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Review of
Victoria House
from Helena W (Daughter of Resident) published on 2 May 2024

Submitted via Website • Report

Overall Experience

A care home full of experience, love and compassion their total focus being on the physical and emotional needs of every single resident. The patience and dedication of every single member of staff will never be forgotten by our family and the love shown to not only us, but my lovely mum. Thank you

for everything you did for her and for us.

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Review of
Stockingate Residential Home
from Debra S (Daughter of Resident) published on 9 June 2023

Submitted via Website • Report

Overall Experience

What an absolute gem of a care home (Stockingate). This home really cares about the residents. The staff are absolutely outstanding, and nothing is too much trouble for them. It’s like one big happy family. Always recreational games/karaoke/dancing with both residents and carers getting involved. The

teamwork and team spirit is breathtaking. They go above and beyond in everything they do. I can honestly say this care home is second to none... thank you so much for everything you do for my dad.

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Review of
Victoria House
from Patricia R (Daughter of Resident) published on 23 February 2023

Submitted via Website • Report

Overall Experience

I can't thank the staff at Victoria House Care Home enough for the kindness shown both to myself and other relatives when visiting Mum.
The caring and nursing they are giving Mum is outstanding and always keep you informed of things.
So thank you so much for all you are doing with my mum, we can't

thank you enough.

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Review of
Victoria House
from Linda E (Friend of Resident) published on 10 January 2023

Submitted via Website • Report

Overall Experience

Very friendly and welcoming staff who have so much time for you. They all show care and compassion to the job they are doing and they look after the residents/service users like they are family. The home had a lovely welcoming feel to it and felt more than happy that my friend was being very well looked

after and cared for. Thank you so much to all the staff who went out of their way to look after the guests and visitors while tending to the care and needs of the residents/service users. It makes the hard times so much more acceptable.

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Review of
Haven Lodge
from A W (Daughter of Resident) published on 1 November 2022

Submitted via Website • Report

Overall Experience

My mum has been a resident of Haven Lodge for over 18 months now, and she is always clean and happy, singing along and getting involved. We were allowed to decorate her rooms, and we get regular reviews. The manager always keeps in touch. The staff are caring and kind. The best choice for our mum.
Thank

you to you all.

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Review of
Victoria House
from Kara C (Granddaughter of Resident) published on 21 July 2022

Submitted via Website • Report

Overall Experience

The care at Victoria House has been outstanding. All staff are compassionate and kind. My grandma has lived there for the last few months of her life. Despite being extremely high risk, her skin remained intact. She was at high risk of falls and frightened of being alone, they converted a room so she

could receive enhanced care. The symptom management of her bowel cancer was brilliant and her end-of-life care was second to none. The care extended to our entire family and we were welcomed into theirs. The infection prevention and control management is outstanding. Communication is empathetic and they have taken the time to speak to all of us. I cannot recommend them enough. Thank you for everything.

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Review of
Victoria House
from J B (Son of Resident) published on 13 May 2022

Submitted via Postal Card • Report

Overall Experience

This is the second time we have used the care home since 2001. We have found the staff very caring and a lovely, friendly atmosphere. We can't thank them enough for everything they have done.

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Review of
Victoria House
from G S (Son of Resident) published on 25 August 2021

Submitted via Postal Card • Report

Overall Experience

The home has good lead management which filters down to staff, then residents, which is pleasing to related people of the residents. The staff are always there to help, when asked and react in a positive way, leading to a good outcome. This brings great comfort in knowing your loved one is cared for.

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Review of
Victoria House
from Mike J (Son of Resident) published on 11 December 2020

Submitted via Website • Report

Overall Experience

As my mum approaches her 102nd birthday, I would like to register my unreserved gratitude and thanks for the work of all staff at Victoria House in preserving the highest quality of life possible for her. Over the last few years, staff have become almost a substitutionary family and comfort for a very

elderly resident. This is greatly reassuring for relatives, but particularly when, such as myself, I live some distance away and can only visit periodically. In the most difficult of years for all, they have provided a quality of care that is exemplary, and physically, my mum is probably looking healthier than she did even several years ago, prior to moving to Victoria House. It is difficult for anybody to witness the decline of loved ones, but that pain is significantly eased by the level of confidence that both my sister and I have gained in the care that we have seen provided. A big thanks to all who have spent time with her and cared for all her needs.

Reply from Tina Rowley, Matron/Manager at Victoria House

This has been received with heartfelt appreciation. Caring for our residents is both an honour and a privilege, as families place their trust in us to ensure their loved ones are as important to us as they are to them. We pride ourselves that we care for our residents as if they were our own extended family. It is also important that families have supported the staff too by appreciating this difficult time and understanding the way we have needed to and continue to keep everyone safe from this pandemic.

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Review of
Victoria House
from Jonathan N (Son of Resident) published on 3 December 2020

Submitted via Postal Card • Report

Overall Experience

On a window visit to see my mother, I have not seen her look so well for years. She has, obviously, been locked after very well. Her hair was trimmed, washed and brushed. She had eaten well and was in very good spirits. The carers and management all knew her, she has only been at Victoria House for

two weeks. An absolutely wonderful find! Thank you.

Reply from Tina Rowley, Matron/manager at Victoria House

This is such a wonderful review, especially in these hard times. We endeavour to take care of all our residents, families and visitors as if they were our own.

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Review of
Victoria House
from M T (Husband of Resident) published on 9 November 2020

Submitted via Postal Card • Report

Overall Experience

Sadly my wife was admitted during the Lockdown period. Every effort was made for me to see and talk to my wife. The staff were extremely friendly and helpful on my visits.

Reply from Tina Rowley, Matron/Manager at Victoria House

It was a privilege knowing that you entrusted the care of your Wife to us and especially in such unprecedented times. You were very understanding and supportive towards the staff, and you fully understood the difficult circumstances Covid 19 had placed on visiting. He was always positive and helpful throughout his window visits and it was an honour for all our team to have met such a wonderful couple.

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Review of
Haven Lodge
from Jackie C (Daughter of Resident) published on 11 August 2020

Submitted via Website • Report

Overall Experience

My dad has been a resident for the past 18 months. The Manager and staff are brilliant, always approachable and we are like one big happy family. My dad is treat with the care and dignity he deserves, I can see he is happy and anyone can see he is well cared for. I have personally seen their care and

can only say they are like angels to my dad. I have complete peace of mind and would highly recommend this home.

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Review of
Haven Lodge
from Nathan J (Relative of Resident) published on 11 August 2020

Submitted via Website • Report

Overall Experience

Excellent care provided, residents are treated like family.
Management and all staff have been exceptional at all times and especially during these difficult months due to COVID-19.
Family have always been kept well informed. The health and safety of residents have always been their main priority.

Highly recommend.

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Review of
Haven Lodge
from Caroline J (Daughter of Resident) published on 4 August 2020

Submitted via Website • Report

Overall Experience

Outstanding home. Staff and manager are friendly and very supportive to dad and the family, treats everyone maintaining their dignity. Very clean and tidy. Meals are varied and to a high standard. Nothing is too much trouble. Highly recommend.

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Review of
Victoria House
from J R (Daughter of Resident) published on 23 January 2020

Submitted via Postal Card • Report

Overall Experience

The management and staff at Victoria House treated my mum so well and she had the best care for the last couple of months of her life. The staff always communicated with me because I live in another country and they would take the phone to her so I could talk to my mum.
Everyone was very kind when

she passed away and helped with all the information I needed.

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Review of
Victoria House
from J S (Private Carer of Resident) published on 21 January 2020

Submitted via Website • Report

Overall Experience

I cannot recommend this nursing home enough. It is amazing, from cleanliness to staff they make family and friends feel welcome. I have never been in a nursing home like it, so caring and loving. Thank you so much to every one of you for looking after my loved one, makes the whole process much easier,

you are a great set of people. Thank you.

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Care Homes Owned by Care Homes UK Ltd in West Yorkshire

Care Homes UK Ltd Locations in West Yorkshire (3)

Care Homes UK Ltd Reviews in West Yorkshire (72)

Haven Lodge

Haven Lodge

Haven Lodge

Haven Lodge

Victoria House

Stockingate Residential Home

Victoria House

Victoria House

Haven Lodge

Victoria House

Victoria House

Victoria House

Victoria House

Victoria House

Victoria House

Haven Lodge

Haven Lodge

Haven Lodge

Victoria House

Victoria House

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