How many Care Homes does Portland Care own?

Portland Care own 4 Care Homes.

Which Portland Care Care Homes have the highest review score?

Wood Hill Grange Care Home , Neu Living & Waterside Grange Care Home have the highest review score.

Portland Care | 4 Care Homes

Review of
Wood Hill Grange Care Home
from D D (Brother of Resident) published on 13 March 2025

Submitted via Postal Card • Report

Overall Experience

All in all I have been very satisfied with the care from your staff to my sister. The reception staff have been excellent over the 4 years I have been visiting.

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Review of
Wood Hill Grange Care Home
from Patricia W (Sister of Resident) published on 6 March 2025

Submitted via Postal Card • Report

Overall Experience

I am sister to one of your residents. She has been with you nearly 1 year. She seems to have settled, and the staff are really kind to her when she gets distressed. The atmosphere from entering home is happy, friendly and welcoming. They have got a new D.I.Y person and I have noticed this has made a

real difference to the building. Management good.

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Review of
Wood Hill Grange Care Home
from Wendy E (Mother of Resident) published on 26 February 2025

Submitted via Postal Card • Report

Overall Experience

My son was given a place at Wood Hill Grange at the beginning of November 2024. Although a younger resident (44) he was taken on a temporary placement. All staff, including reception and ancillary (laundry etc.), have been empathetic, caring, polite and extremely professional. Nothing is too much trouble

and you are always greeted with a smile and a listening ear. The staff have made a horrendous journey seem much more manageable. Thank you.

Reply from Lyndsey Webb, Operations Manager at Wood Hill Grange Care Home

Thank you so much for your kind words and for taking the time to share your experience with us. We are truly delighted to hear that you've had such a positive experience at Wood Hill Grange. Our team is dedicated to providing compassionate, high-quality care, and it means the world to us to know that our efforts are making a difference. Your feedback is incredibly encouraging and will be shared with our staff, who take great pride in ensuring a comfortable and supportive environment for all our residents. If there's anything more we can do to enhance your experience, please don't hesitate to reach out. We truly appreciate your support and trust in us. Best wishes

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Review of
Waterside Grange Care Home
from Carole W (Daughter of Resident) published on 20 February 2025

Submitted via Website • Report

Overall Experience

The care my mother received while resident over a period from 2021 till her death in October 24 was good, but we are disappointed and stressed from dealing with management of both Waterside Grange and their Head Office Portland Care. In May 23 my mum was assessed by Continuing Health Care and given

funding. Unfortunately, due to our lack of understanding of what the funding covered and because we were not advised by the Care Home we continued to make payments up until Aug 24 when a reassessment was performed and the CHC Nurse made us aware that the funding covered all costs as from May 23. But we were still being invoiced by Portland Care! To date we are still trying to reclaim these funds, but they steadfastly refuse to repay it! Please make sure if you have any form of funding allocated, please make sure you are aware of what it covers as it appears you won't be informed by Waterside.

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Review of
Wood Hill Grange Care Home
from Patricia D (Wife of Resident) published on 4 February 2025

Submitted via Postal Card • Report

Overall Experience

General overall experience was good. Care too was good but lacked any kind of stimulation. Staff have always been caring and done as much as they could. Food was excellent, with plenty of variety.

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Review of
Wood Hill Grange Care Home
from Kathryn C (Daughter of Resident) published on 18 December 2024

Submitted via Postal Card • Report

Overall Experience

Nothing has ever been too much trouble. All the staff are so friendly and really love my mum.
I really cannot thank everyone enough for all the support they have given us.

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Review of
Wood Hill Grange Care Home
from Janice W (Wife of Resident) published on 12 December 2024

Submitted via Postal Card • Report

Overall Experience

All staff were very welcoming, professional and efficient. The external and internal of the building were very clean and tidy. There was no unpleasant smell. My husband's room was ready for him on arrival and he was offered a drink as soon as he got into his room. He said he enjoyed all the food and

he has plenty to eat. I was asked about his care and everything I said was noted. I was generally impressed with Wood Hill Grange and the care there. Thank you.

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Review of
Waterside Grange Care Home
from Deborah W (Daughter of Resident) published on 17 October 2024

Submitted via Website • Report

Overall Experience

The staff went above and beyond when dealing with my Mum in her final days. They were compassionate and extremely caring with both Mum and all the family, nothing was too much trouble. Mum had been a resident at Waterside for the past four years, and it was obvious to see she was very much loved by

the care and other support staff, who all seemed genuinely upset at her passing. We will be forever grateful to the home for taking such good care of our Mum.

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Review of
Waterside Grange Care Home
from F F (Daughter of Resident) published on 16 October 2024

Submitted via Website • Report

Overall Experience

During Mum's 2 years and 7 months in Waterside Grange there have been 2 owners, 4 managers and numerous care staff. The new owners, Portland Care, promised; to improve the physical environment, employ more permanent staff, have regular meetings with family with regular feedback, and not put prices up!

Some remedial work was carried out but communal areas and bedrooms still need improvement. The internet has finally been upgraded! The permanent staff are caring but overstretched eg I regularly put in Mum's hearing aid, pour her a glass of water, and change her bedding. Mum struggles with the many different agency staff and they are less likely to get her to take medication/comply with their requests. The prices have increased from £724 to £1100 per week, while some improvements are being made, I don't yet feel Mum gets value for money. Specific issues I have raised over Mum's care have not always been dealt with successfully, however thinking positively a new manager started last week!

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Review of
Wood Hill Lodge
from Andrew T (Son of Resident) published on 2 September 2024

Submitted via Postal Card • Report

Overall Experience

My mum has been a resident at Wood Hill Lodge for over two years now, and over this time, I have seen a considerable improvement in the care she has received. The staff seem happier and effort has been and continues to be made to make residents as comfortable and happy as possible. There is always room

for improvement, but I do sincerely appreciate the effort of the management, but mainly the staff/carers in Derwent. Thank you, and keep up the great work.

Reply from Sue Houldey, Operations Director at Wood Hill Lodge

Thank you for taking the time to send in a review. We have ben working hard to improve the home for the benefits of our residents, and are pleased with the sustained high standards of care.

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Review of
Neu Living
from S N (Next of Kin) published on 12 April 2024

Submitted via Website • Report

Overall Experience

My son has been a resident at Woodhill House for over a year now. He has always related well with the staff on the respite unit. They have seen us and him through a very difficult time with severe health problems eventually ending in manor surgery. He is now well on his road to recovery and we cannot

praise the staff for all their input at this very lengthy stressful time. The care they give is outstanding. We have always felt he is safe, secure, and well cared for.

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Review of
Neu Living
from V W (Mother of Resident) published on 11 April 2024

Submitted via Website • Report

Overall Experience

We have a severely disabled daughter who is nonverbal and requires 24-hour care and she attends respite at Wood Hill House for short breaks. Over time we have built and developed trust in the regular staff that work on Weston Unit. Our daughter shows signs that she is happy in this environment and as

parents we feel this is a safe space. The regular staff on Weston know our daughter inside and out and often go above and beyond to provide her care and anticipate her needs. They care for her personal hygiene, health needs and she always looks happy and well-presented when we collect her. I can’t stress enough how essential this trust is with regards to leaving our daughter, they provide excellent communication and anticipate things we might find concerning. We genuinely consider them our extended family.

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Review of
Wood Hill Grange Care Home
from R H (Husband of Resident) published on 12 February 2024

Submitted via Postal Card • Report

Overall Experience

I am very grateful for the care being given to my dear wife.

Reply from , Manager at Wood Hill Grange Care Home

Thank you for your kind words, we are glad you are happy with the care being given. Thank you.

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Review of
Waterside Grange Care Home
from Mel F (Niece of Resident) published on 4 October 2023

Submitted via Website • Report

Overall Experience

My aunty has been looked after by Waterside Lodge for several months now. Whenever we visit - always unannounced- she is clean and well cared for. I work in the NHS and can homes say that this nursing home is outstanding. It is a huge relief to family members that the care is so good and individualised.

I would like to say a huge thank you to all of the staff.

Reply from Angela Cupitt, Sales and Marketing at Waterside Grange Care Home

Thank you for taking the time to review our home. We appreciate your comments and will share them with our team. It's always good to hear how happy our families are.

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Review of
Wood Hill Lodge
from Kate T (Daughter of Resident) published on 25 September 2023

Submitted via Postal Card • Report

Overall Experience

My father has been in this home for seven years now. There have been many changes of staff and management, apart from his number one carer. I cannot fault the care my dad receives from management down the scale, he's given nothing but respect, patience, and love. As a family we feel privileged to be

a part of Wood Hill Lodge. We know he wouldn't receive this level of professionalism and care anywhere else and are so lucky he is a resident.

Reply from Angela Cupitt, Sales and Marketing at Wood Hill Lodge

Thank you for taking the time to review our Woodhill Home. We always endeavour to deliver the highest level of care.
Staff work diligently and we are glad you feel there is effective communication, quality care, and that your father is looked after. Our residents and their family is our number one priority.

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Review of
Wood Hill Grange Care Home
from Jill D (Daughter of Resident) published on 19 September 2023

Submitted via Postal Card • Report

Overall Experience

We have every confidence that the staff at Wood Hill Grange care about our dad and treat him with dignity and respect.

Reply from Angela Cupitt, Sales and Marketing at Wood Hill Grange Care Home

Thank you for your positive feedback towards Woodhill Grange. We are so pleased to hear how satisfied you are with the care and support provided by the home and that you are now at peace of mind. Our residents’ wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care.

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Review of
Neu Living
from Elaine P (Sister of Resident) published on 13 September 2023

Submitted via Website • Report

Overall Experience

I have always found my sister to be well cared for having learning difficulties and dementia she can't speak up for herself, but the staff are always talking to her and interacting with her and knowing her needs.
I am always kept up to date with any problems that might arise, so do not have any concerns.
If

I did, I know I could talk to staff and they would sort it.

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Review of
Wood Hill Grange Care Home
from P E (Daughter of Resident) published on 23 August 2023

Submitted via Postal Card • Report

Overall Experience

Mum has been a resident at Wood Hill for two years. Our overall experience has been good. Mum has been well cared for by staff on Loxley. The care staff and qualified staff are genuine and kind, although there is a language barrier with a few of the care staff. Out areas of concern are lack of stimulation

for Mum and organised activities that occur infrequently. Another problem is the payment of Mum's care home fees to Portland, which results in Mum being in areas. We (there are four daughters) do however feel well-supported as a family.

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Review of
Wood Hill Grange Care Home
from J S (Daughter of Resident) published on 14 August 2023

Submitted via Postal Card • Report

Overall Experience

Dad has been in the nursing home for the last 6 months due to severe falling at home with spells in the hospital. He hasn't had a fall since arriving at Wood Hill Grange Care Home. I video call him every day which the staff help with and he is shaven, dressed and clean. I feel all the staff are approachable

and helpful and Dad settled straight away. The member of staff in reception helps and advises on every task. Thank you Wood Hill Grange staff.

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Review of
Wood Hill Grange Care Home
from J E (Daughter of Resident) published on 13 August 2023

Submitted via Postal Card • Report

Overall Experience

I am happy that both my family members are cared for and as comfortable as they can be due to their health and conditions.

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Care Homes Owned by Portland Care

Portland Care Locations (4)

Portland Care Reviews (99)

Wood Hill Grange Care Home

Wood Hill Grange Care Home

Wood Hill Grange Care Home

Waterside Grange Care Home

Wood Hill Grange Care Home

Wood Hill Grange Care Home

Wood Hill Grange Care Home

Waterside Grange Care Home

Waterside Grange Care Home

Wood Hill Lodge

Neu Living

Neu Living

Wood Hill Grange Care Home

Waterside Grange Care Home

Wood Hill Lodge

Wood Hill Grange Care Home

Neu Living

Wood Hill Grange Care Home

Wood Hill Grange Care Home

Wood Hill Grange Care Home

Awards / Recognitions (0)

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