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Care Homes Owned by Bethesda Healthcare Ltd

9.5 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Bethesda Healthcare Ltd
Bethesda Healthcare Ltd's homes look to make the most of charming accommodations and stylish environments in order to provide a satisfying daily lifestyle for residents. Pleasant views and homely interiors are maintained by a team of experienced caregivers, skilled in personalised methods, while also supporting good physical health and nutrition.

Bethesda Healthcare Ltd Locations (2)

 

2 Care Homes owned by Bethesda Healthcare Ltd

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Otterbourne Grange Residential Home

Pitmore Road, Otterbourne, Winchester SO21 2HZ 

9.6 25 reviews
"I made the difficult decision to move my 94 year old mother with dementia into a care home. I was somewhat anxious about this move due to a…"   Read all 25 reviews
Location Type Care Home

Set high on Otterbourne Hill, overlooking the River Itchen Valley, The Grange sits in five acres of mature oak woodland, surrounded on three sides by thirty hectares of Otterbourne Park Wood. The Home offers views of the ever changing country scene,… Read more about Otterbourne Grange Residential Home

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • Mental Health
  • 25 Rooms from £950 / week
Westhampnett House Nursing Home

Stane Street, Westhampnett, Chichester PO18 0NT 

9.4 50 reviews
"Mum has been well looked after and cared for. She is very happy and so are we. All of the staff are welcoming and caring. Generally the…"   Read all 50 reviews
Location Type Care Home

Westhampnett House offers a scenic location for skilled care practice, situated in picturesque parkland and close to the South Downs. An ideal choice for older people looking for a comfortable retirement, while having round-the-clock access to skilled… Read more about Westhampnett House Nursing Home

  • Care Provided
  • Nursing
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Sensory Impairment
  • 32 Rooms from £1,100 / week

Bethesda Healthcare Ltd Reviews (75)

9.5
Bethesda Healthcare Ltd has a Group Review Score of 9.5 (9.502) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Bethesda Healthcare Ltd must have a Review Score.

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Review of

Otterbourne Grange Residential Home

from Karen H (Daughter of Resident) published on 28 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I encouraged my mum to place my dad at Otterbourne Grange as I felt the management and staff would take great care of him. I was right, I never felt worried about my dad's care in their hands. He was treated as an individual with respect till the very end. Thank you.

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Review of

Otterbourne Grange Residential Home

from H B (Wife of Resident) published on 26 February 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During the time my husband was in the care of Otterbourne Grange every attempt was made to meet his needs and comfort.
Since he was suffering from active dementia he wasn't always able to appreciate the care being taken but nevertheless, every opportunity was taken to recognise him as an individual
and develop relationships. This also extended to us as a family.

Reply from Nina Webb, Operations Manager at Otterbourne Grange Residential Home

Thank you for recognising the hard work put in by the team. We always strive to provide person-centered care for all our residents and families.


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Review of

Otterbourne Grange Residential Home

from S W (Daughter of Resident) published on 3 February 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I made the difficult decision to move my 94 year old mother with dementia into a care home. I was somewhat anxious about this move due to a very bad experience with another care home. My mother was made to feel very welcome and the staff did everything they could to help her settle in. She is now enjoying
life at the home and is very happy to be there, such a huge relief for me knowing that she is well cared for. I am kept well informed of all medical issues and the staff are all so very friendly and helpful every time I visit and nothing is too much trouble. They have been out on various tips and have lots of activities in the home and she is encouraged to join in. On the whole a lovely home with a lovely family atmosphere.

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Review of

Otterbourne Grange Residential Home

from Jane M (Daughter of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Moving Mum to a care home was a tough decision, but with her Alzheimer's, safeguarding became a concern. The managers were incredibly helpful and welcoming, proactively assessing Mum and supporting her transition. The carers have been equally supportive and always greet us with a smile.
A social media
group has been created, allowing us to see the activities Mum participates in, which is wonderful since she often forgets when I ask. Christmas was particularly special, with Mum attending choirs and a Panto, and we enjoyed a Christmas party at the home with family and friends, complete with games and dancing. The only downside is that the building could use some TLC, given its age, but it is always kept clean. Thank you for your care.

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Review of

Westhampnett House Nursing Home

from M G (Daughter of Resident) published on 28 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been well looked after and cared for. She is very happy and so are we. All of the staff are welcoming and caring. Generally the facilities are adequate but the building, windows etc. i.e. heating could be updated. The new events manager is excellent.

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Review of

Westhampnett House Nursing Home

from J W (Sister of Resident) published on 28 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother has been in this nursing home now for a number of years. His care has been exemplary, particularly now as he is bed-bound. Visitors are encouraged as were his trips out when he was more mobile. He mostly feels content and is secure in the knowledge that he knows and is well-known amongst
the management staff.

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Review of

Westhampnett House Nursing Home

from Jo L (Wife of Resident) published on 17 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident at Westhampnett House Nursing Home for 4 years. He needs around-the-clock nursing due to numerous medical needs after an acquired brain injury in 2017. The previous places had looked after him but it was when he moved to Westhampnett that we as a family felt he had arrived
somewhere that saw him as a patient but more importantly to us as a person and part of their family. He has weakened in the four years but with every issue the manager and staff have supported him in a kind and caring way and given us total confidence in all they do for him. We always get information about any changes to his care and whenever there have been any medical emergencies we are notified immediately with gentle professionalism and reassurance. His room, like the rest of the care home, is always clean and welcoming and the staff are always friendly and very caring towards him and us. This is so important as we always appreciate that in many ways his life is in their hands.

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Review of

Westhampnett House Nursing Home

from R T (Husband of Resident) published on 24 December 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are friendly, helpful and welcoming.
The home is impeccably clean and tidy no matter when I visit. My wife looks cared for and comfortable.
Although the building itself is old, it is well-kept and in good condition.

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Review of

Westhampnett House Nursing Home

from C P (Wife of Resident) published on 24 December 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident at Westhampnett House Nursing Home for over two years, having suffered a major cerebrovascular accident (CVA) in 2019 with resultant hemiplegia, accompanied by severe aphasia which affects his efforts to communicate and frustrates him hugely.
Over time, my husband has
gradually settled, thanks to the dedicated efforts of the staff to try to understand him and make him feel safe and comfortable. Westhampnett House has indeed become his home and I am deeply grateful to the manager, not only for the high standard of care by her professional, caring staff but also for keeping me apprised and supporting me along the way.
Certainly Westhampnett House lives up to its already good reputation and I recommend it highly.

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Review of

Westhampnett House Nursing Home

from C G (Daughter of Resident) published on 24 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 1.0 out of 5

What a dump! Our mum was only here for a few weeks before she moved to a lovely nursing home. Mum was given the same meal for lunch and evening for eight days! Her teeth were never cleaned. Her bed sheets were often dirty having been top to toe after Mum had spilt her tea on them. One day her sheets
were badly torn. Mum's fingernails were cut by staff so short they were bleeding. Prescription medication was left on Mum's chest of drawers. Carpets are badly fitted and were lifting in many areas causing a trip hazard. Blankets were laid on the floors often, causing another trip hazard. No activities or staff interaction. I could go on. I have many photos.

Reply from Nina Webb, Operations Manager at Westhampnett House Nursing Home

Thank you for your feedback. We were disappointed to read your concerns and want to address them while assuring you that we take all feedback seriously. Regarding food, we have a weekly menu offering varied, nutritious meals. Our chefs work diligently to meet residents' preferences. The incident with your mum's fingernails was immediately addressed at the time, and we apologised directly to you and your mum. We now exclusively use nail files to ensure residents' safety and comfort. All medications are securely stored and administered by trained staff following strict protocols. Your specific concerns were thoroughly investigated to confirm compliance. During renovations, resident safety remains a priority. Hazards are promptly reported and addressed by our maintenance team. We now have a dedicated activity coordinator providing group and individual activities to meet all residents' needs. We value feedback and strive to resolve concerns. Thank you for helping us improve our services.


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Review of

Westhampnett House Nursing Home

from J F (Sister of Resident) published on 3 December 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall excellent care, all staff treated my sister with dignity and respect during the last two months of her life. I, as a visitor, was always welcomed with a smile and made welcome. All staff were polite and helpful. The areas I saw at Westhampnett House were always clean and tidy. The home was warm.
I am very thankful my sister spent her end day there.

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Review of

Otterbourne Grange Residential Home

from M W (Son of Resident) published on 13 November 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been here for 4 years now and was joined 2 years ago by her sister. It's an older homely care home but it stands out because of the staff that work hard to care for everyone,
Always greeted with a happy smile when visiting.
The management and staff here are very good in my opinion,
which keeps my mind at rest as Mum has Dimensia. There are activities daily, and the occasional outing, the latest being a trip to the Zoo. Always kept up to date with Mum's health and well-being and very flexible when it comes to hospital visits that I couldn't do. I can't speak highly enough of the young driven management team! Well done everyone.

Reply from Nina Webb, Operations Manager at Otterbourne Grange Residential Home

Thank you for sharing your kind and supportive words about the home, staff and management. It's really important that families feel confident and happy to leave their loved ones in our care, we work hard everyday to achieve each resident's individual goals and outcomes. We also look forward to planning lots more outings for everyone to enjoy!


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Review of

Otterbourne Grange Residential Home

from Rich S (Son of Resident) published on 25 September 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad stayed at Otterbourne Grange as a permanent resident for the last three months of his life. I could not have asked for a better place for him to be. The home is incredibly well run and managed and all the staff I met - from senior managers to carers - were engaged, efficient and very caring.
The communication was excellent and I always felt well informed, but not over-burdened with routine information. The standard of care is everything you would hope for your family - respectful, attentive and friendly. After a pretty depressing experience at his previous care home (before I could move him to be close to me) my dad settled after a cup of tea and two brownies (one of which was supposed to be for me!). The environment is a huge asset - a lovely, light-filled Victorian house in wonderful grounds with large bedrooms and great living space - but it is the staff and the culture that stand out. Otterbourne Grange made a huge difference to my dad and our family and I highly recommend it.

Reply from Nina Webb, Operations Manager at Otterbourne Grange Residential Home

Thank you so much for those kind and extremely positive words of the staff and home. The staff work very hard at ensuring everyone, residents, and family have a great experience throughout their stay at the home, it's wonderful when recognised by families and feedback to the staff. We are so happy to have had such a happy impact on your loved one's life towards the end.


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Review of

Otterbourne Grange Residential Home

from Amanda J (Daughter of Resident) published on 2 September 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was at Otterbourne Grange for about 15 months until we moved her in May 2024 to be nearer to family. I would highly recommend this home for its quality of staff for not only are they kind and caring but also good-humoured with a keen sense of fun. This made a huge difference to my mum's quality
of life. The kitchen staff also did a great job tailoring Mum's meals to things she enjoyed. The managers kept us informed of the outcomes of any doctor visits or any issues that arose so that we felt completely in the loop. The building decor is a bit tired in places but that was the least important thing on our list and the above positive features far outweighed this slight negative.

Reply from Nina Webb, Operations Manager at Otterbourne Grange Residential Home

Thank you for your extremely positive and kind words about the staff and the home. The staff take great care and pride when supporting your family members and they also recognise the need for laughter. It was an absolute pleasure to support your mum at Otterbourne.


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Review of

Otterbourne Grange Residential Home

from Niki L (Wife of Resident) published on 24 June 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Attentive friendly staff help give the place a hotel-like atmosphere - there's always enough food and drink for everyone at any time and it's as cheerful as is possible. My husband has enjoyed his activities and time there.

Reply from Nina Webb, Operations Manager at Otterbourne Grange Residential Home

Thank you for recognising the hard work that the staff at Otterbourne put in to daily ensuring that the care provided is of a high standard and full of fun and laughter. There has recently been a new activity program put in place which has been designed around the likes and wishes of the residents.


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Review of

Westhampnett House Nursing Home

from Persephone H (Daughter of Resident) published on 11 June 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has received the most care and love we could ever have wished for. The leadership team have been attentive to all her needs and supported us with advice and care, making us always feel welcome and cared for as if we were residents too! They cared for Mum with a very strong, happy, positive and friendly
team, as if she were the only resident. Going above and beyond, including accompanying her to go and play bridge with her local group and accommodating all tea and cake for her bridge friends each Friday afternoon.

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Review of

Westhampnett House Nursing Home

from Henry H (Son of Resident) published on 11 June 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was so looked after in her 5/6 weeks in Westhampnett House. The final week being end-of-life care. Nurses and carers were always attentive and caring for mum and we, her family as visitors were always supplied with drinks and whatever we needed. All questions were answered fully.

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Review of

Westhampnett House Nursing Home

from T S (Daughter of Resident) published on 25 January 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was taken care of with amazing respect and kindness. The management and staff were attentive, professional and treated Mum like a person rather than an old lady. She kept her dignity for the year she was in the home.

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Review of

Otterbourne Grange Residential Home

from J P (Son of Resident) published on 8 November 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank all the members of staff at Otterbourne Grange Residential Home for looking after my Mum, they treat her caringly and with respect. She is very happy to be there and for me, it feels like a home from home. Great job.

Reply from Nina Webb, Operations Manager at Otterbourne Grange Residential Home

At Otterbourne Grange we really work hard to achieve that homely feeling for all our residents and families visiting. Thank you for sharing your positive feed back about the staff team.


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Review of

Westhampnett House Nursing Home

from J W (Daughter-in-law of Resident) published on 2 November 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Prior to my mother-in-law arriving at Westhampnett House Nursing Home I visited the home (without an appointment) and I was greeted by the manager who promptly showed me around including the room that would be hers. My mother-in-law was made very comfortable at all times. All the staff were fantastic
and had the utmost respect for her and my husband. A massive thank you to you all.

Reply from Nina Webb, Operations Manager at Westhampnett House Nursing Home

Thank you for you kind feedback re the home, manager and staff team. Knowing that you left the home with such a positive experience is what the staff team work hard to achieve for all families.


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Awards / Recognitions (0)

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Frequently Asked Questions about Bethesda Healthcare Ltd

How many Care Homes does Bethesda Healthcare Ltd own?

Bethesda Healthcare Ltd own 2 Care Homes.

Which Bethesda Healthcare Ltd Care Homes have the highest review score?

Otterbourne Grange Residential Home & Westhampnett House Nursing Home have the highest review score.
Bethesda Healthcare Ltd in Hampshire Bethesda Healthcare Ltd in West Sussex

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