First Care Homes Group in Cambridgeshire | 1 Care Home

Review of
The Cambridgeshire Care Home
from Sally D (Daughter of Resident) published on 15 April 2025

Submitted via Website • Report

Overall Experience

March has been a challenging month for my mum and the whole team have really offered her loads of infectious encouragement and confidence to do well with her exercises and mobility. They have always been there in a very supportive and understanding way and have created a programme that meets her new

challenges so that she can regain independence. Each time she feels a little dejected they are warm and encouraging. The PT and well being team have also gone out of their way to help and support her in her progress and without all this support I feel sure she would have languished and not been able to make the progress and gain some independence back.

Reply from Yvonne Quigley, Customer Relations Manager at The Cambridgeshire Care Home

Thank you so much for such a wonderful review of your Mother's recovery, it is so encouraging and caring and really shows how our Carers and Wellbeing Teams, as well as our Strengthening and Conditioning Coach, can create such a positive outcome for Residents. Your Mother has embraced her recovery, it has been a delight to see her regain her confidence and independence. Thank you once again for your review I will be delighted to share this with the Teams.

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Review of
The Cambridgeshire Care Home
from Rebecca C (Daughter of Resident) published on 11 April 2025

Submitted via Website • Report

Overall Experience

I cannot thank this home enough for the care and support they give the families and residents.
We said a sad goodbye to the staff when we lost my father in February,. At the beginning of March my mother had a fall, and unable to care for her at home, I called the customer relations manager. Mum arrived

11 days ago, to the most wonderful warm reception and it feels like we've come home.
The staff work so hard, to ensure residents are well cared for, it cannot be easy if everyone calls at once, but they always arrive with a smile and nothing is too much bother.

Reply from Yvonne Quigley, Customer Relations Manager at The Cambridgeshire Care Home

Thank you for your very kind review of The Cambridgeshire Care Home's caring staff. It has been our pleasure to have cared for your Father and now to be able to care for your Mother and have you all return as a family. Looking forward to seeing you soon, thank you once again I will be sure to share your kind message with the Teams.

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Review of
The Cambridgeshire Care Home
from Jacek G (Son of Resident) published on 19 March 2025

Submitted via Website • Report

Overall Experience

My mother was a resident of the Gt. Shelford home and I think she had a marvellous time there. We had tried to look after her at home but it became apparent that even with 24-hour days of three shifts of care nurses and family members the good old family home was an issue.

At Gt. Shelford, the constant

attention, the very high level of care and, I must say, the equally high quality cuisine ensured that my mother's autumn months were spent wrapped within a mantle of mentally stimulating and physically comforting friendship of luxurious comfort.

Even after my mother passed, the customer relations manager and deputy home manager went out of their way to help the family with much emotional support. One may not realise it until afterwards, but the time, help and attention we received form all the staff at the Home was a substantial support during the time the family needed it the most. This is something more lies outside a 'business plan', it is humanity, friendship and the essence of 'care'.

Reply from Yvonne Quigley, Customer Relations Manager at The Cambridgeshire Care Home

Thank you so much for your beautiful review of The Cambridgeshire Care Home highlighting our exceptional care, kindness, wonderful cuisine and activities for Residents and Families. We offer excellent palliative care, meeting Residents End of Life wishes, upholding the Gold Standard Framework of excellence. We feel honoured to have been able to care for your Mother and support you all as a Family. We look forward to seeing you again, you will always be part of our Family and are always welcome.

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Review of
The Cambridgeshire Care Home
from Steve R (Son of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience

Moved my mother here from Lancashire in December from a care home she had settled in for the past year. The Cambridgeshire Care Home team have done a superb job settling her in. She is looking great and is very much at ease. She loves the staff and the environment. I found the staff responsive and very

professional.

Reply from Yvonne Quigley, Customer Relations Manager at The Cambridgeshire Care Home

Thank you so much for your wonderful review of The Cambridgeshire Care Home, the teams are delighted to hear your very positive feedback. Your Mother is a delightful lady and always full of joy, she has a wonderful spirit and we enjoy her company very much. Looking forward to seeing you soon.

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Review of
The Cambridgeshire Care Home
from M E (Daughter of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience

I am so happy we chose The Cambridgeshire Care Home for Mum. She is happier there than she has been in decades. She laughs a lot and makes the staff laugh, even though she is sliding into dementia.
The staff know her likes, dislikes and foibles. They clearly love her and are very attentive, treating

her with kindness and patience at all times.
Food is delicious, varied and plentiful. I was a little concerned on a recent visit that Mum wasn't eating all her lunch. It turns out that she regularly has three breakfasts which the staff cheerfully help her with.
Her room is nicely decorated and she has several pieces of furniture and paintings on the wall, making it home from home.
The communication from the staff is excellent - they will telephone if there is something to pass on about an aspect of Mum's care and are always available to talk and listen when I visit.
The activities are varied; Mum gets a lot out of meeting baby goats and lambs, singing and listening to the Banjo man, to name a few.

Reply from Yvonne Quigley, Customer Relations Manager at The Cambridgeshire Care Home

Thank you so much for your lovely review of The Cambridgeshire Care Home and all we offer to our Residents. We enjoy our resident's company, get to know them and are happy to accommodate their needs and wishes. Your Mum is a wonderful character and we all enjoy her company, she makes us laugh frequently and does enjoy the variety of activities we have throughout the week. So glad you like your Mum's newly decorated room, it gives us great pleasure to update rooms with residents making independent choices towards their decor and surroundings. Very important that we are offering them these choices. We look forward to seeing you soon.

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Review of
The Cambridgeshire Care Home
from A H (Friend of Resident) published on 28 January 2025

Submitted via Website • Report

Overall Experience

A good friend of mine has been living here for the past year. I visit her on a regular basis and I'm always impressed with the staff and facilities. Staff are attentive to not only the residents, but also guests. Special attention is paid to all aspects of residents, ensuring quality care. The facilities

are very well-kept, clean, welcoming, and beautifully decorated for the holidays. The home offers a range of engaging activities for residents to participate in on a daily basis. It is with pleasure I recommend Cambridgeshire Care Home.

Reply from Yvonne Quigley, Customer Relations Manager at The Cambridgeshire Care Home

Thank you so much for your review of The Cambridgeshire Care Home, we enjoy your visits and the time you take to spend with our residents. Our head of Wellbeing will be so delighted to hear you enjoyed our Christmas decorations, he enjoys making the care home a welcoming environment whilst celebrating a number of events and special days. We always look forward to seeing you, thank you once again.

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Review of
The Cambridgeshire Care Home
from C L (Wife of Resident) published on 23 January 2025

Submitted via Website • Report

Overall Experience

Having to put your loved one into a home is the worst feeling ever. I cannot rate the whole team highly enough. All of the home staff have been brilliant not only to my husband but to me as well. Friendly chats with all staff, a very happy home from home to be in and visit.

Reply from Yvonne Quigley, Customer Relations Manager at The Cambridgeshire Care Home

Thank you for your review of The Cambridgeshire Care Home. We are so proud to know you think so highly of our Teams and how supportive we are for you and your Husband. We pride ourselves on having a wonderful, caring, happy team of people. Happy Staff Happy Home. We always look forward to seeing you and having a chat with you both. Looking forward to seeing you later.

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Review of
The Cambridgeshire Care Home
from B L (Cousin of Resident) published on 22 January 2025

Submitted via Website • Report

Overall Experience

Superb care and good opportunities for residents to meet and chat. One downside, it would be better for the residents if more staff could speak English more clearly as most residents seem to be hard of hearing and this can make understanding difficult.

Reply from Yvonne Quigley, Customer Relations Manager at The Cambridgeshire Care Home

Thank you for your review of The Cambridgeshire Care Home, we take your feedback very seriously. We realise it is difficult for some of our Residents, who are sometimes also hard of hearing, to understand conversation from time to time, despite all our staff having an excellent level of English, both spoken and written, which is assessed prior to employment. Our aim is to provide the best possible care to those we support; so we will be addressing your feedback to all our teams to remind them to address our Residents directly and give them time to respond. We are delighted that you recognise the opportunities we offer Residents to meet, make new companions, have a choice of activities and that we are encouraging and supporting them to carry on their hobbies and interests and to try new things. Thank you once again, we look forward to seeing you soon.

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Review of
The Cambridgeshire Care Home
from O S (Daughter of Resident) published on 21 January 2025

Submitted via Website • Report

Overall Experience

My mother has lived at Cambridge Care Home for over two years, and we both agree that it could not have been a better choice.
It's a bright, welcoming place with comfy rooms, well-tended and attractive gardens, and plenty of space for the various activity groups to meet or just chat.
Having so many

on-site services like hairdressing and podiatry makes life easy and we love the Bistro when we're visiting for coffee and cake with Mum. Catering deserves a special mention as the meals are freshly prepared and are of a very high standard.
The staff are unfailingly cheerful, warm, friendly and efficient and always go the extra mile. It really feels like a home from home!

Reply from Yvonne Quigley, Customer Relations Manager at The Cambridgeshire Care Home

Thank you so much for your wonderful review of The Cambridgeshire Care Home. The teams will be thrilled to hear your comments and praise. It is a pleasure for us to be here for your Mother and you as a family and we are so glad you make use of the facilities together. We look forward to seeing you soon.

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Review of
The Cambridgeshire Care Home
from Sally C (Daughter of Resident) published on 21 January 2025

Submitted via Website • Report

Overall Experience

What a fabulous Christmas celebration season The Cambridgeshire Care Home have given us. Where do I start?
The attention to detail of all the wonderful decorations including the amazing fairy lights well before the big day.
The spirit of the happy go lucky party atmosphere of the Winter Wonderland

enjoyed by all.
The wonderful memories of spending Christmas Day with my lovely mum enjoying a very tasty meal. The Cambridgeshire Care Home even assisted in putting our tables together with other residents which enhanced the party atmosphere. Nothing fazed the staff at all.
My mum has now been experiencing each and every day the best care we could have asked for after one year. We often remark she looks better now than she did one year ago.
I feel that Cambridgeshire Care Home are all extended family members. The love, care, transparency and consistent commitment is exceptional. We have no hesitation in recommending The Cambridgeshire Care Home to all we meet. Well done.

Reply from Yvonne Quigley, Customer Relations Manager at The Cambridgeshire Care Home

Thank you so much for your wonderful review of The Cambridgeshire Care and our Christmas Season. We are always so happy to welcome you all to our festivities and really appreciate how much you, as families, give back to us. It really is one big happy family, we are all so proud to be part of such a wonderful care home offering exceptional care and support for everyone.

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Review of
The Cambridgeshire Care Home
from L H (Daughter of Resident) published on 20 January 2025

Submitted via Website • Report

Overall Experience

The staff have been very kind to my mother over the last four years. They all seem very genuine in their interactions with her and she is happy and I know she feels safe at the home. Happy to recommend the care home to other families.

Reply from Yvonne Quigley, Customer Relations Manager at The Cambridgeshire Care Home

Thank you for your review of The Cambridgeshire Care Home. It is our honour to be able to care for your Mother, she is a wonderful lady and a great character. We look forward to seeing you again soon.

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Review of
The Cambridgeshire Care Home
from Glynis B (Daughter-in-law of Resident) published on 20 January 2025

Submitted via Website • Report

Overall Experience

From early December The Cambridgeshire Care Home came more alive with lights, refreshments (mulled wine), energy and joy. The Winter Wonderland event was well attended, not to be missed next year, the food fabulous (as always) the entertainment and stalls, a great festive vibe. The staff go out of their

way to make sure the residents and their loved ones are included and catered for. Credit must go to the Home Manager and all the staff for putting on such a warm festive event.

Reply from Yvonne Quigley, Customer Relations Manager at The Cambridgeshire Care Home

Thank you so much for your review of The Cambridgeshire Care Home. We are thrilled you enjoyed the Winter Wonderland Christmas event, we are very proud of our events and are delighted that so many family and friends joined us. Our Home Manager loves to be involved with the events and ensures everyone from Residents to Family, staff and Visitors are all having a wonderful time. Look forward to seeing you soon.

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Review of
The Cambridgeshire Care Home
from J C (Daughter of Resident) published on 20 January 2025

Submitted via Website • Report

Overall Experience

My mother has been at The Cambridgeshire Care Home since September 2024. We are so thrilled with the care she is receiving. The staff have been friendly, helpful and welcoming from the start and there is a great sense of family and care. Communication is very good and we have been kept in touch on any

issue, however small. Mum is living with quite severe dementia and needs a lot of stimulation. There are plenty of activities which families can also join in when visiting! Family and visitors are made so welcome at any time of the day and it feels as close to a home from home as such a place can do.

Reply from Yvonne Quigley, Customer Relations Manager at The Cambridgeshire Care Home

Thank you so much for your wonderful review of The Cambridgeshire Care Home, we are so happy that you feel the warm homely welcome and wonderful atmosphere we offer. Our dedicated Activity and Wellbeing Team of 6 staff will be so pleased to know that their offering of person-centred and sensory activities, as well as one-to-one time with Residents, to allow them to continue their hobbies, interests or enjoy garden walks is appreciated. We are so glad you join in the activities too, lovely to have Families taking part.

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Review of
The Cambridgeshire Care Home
from M C (Wife of Resident) published on 13 January 2025

Submitted via Website • Report

Overall Experience

My husband has been a resident for four months. We were made so welcome on our initial visit to the home by every member of staff and that welcome has continued throughout my husband's residence there. He has settled very happily, is extremely well cared for by amazing supportive staff and enjoys the

excellent range of activities on offer each day. All the residents are treated with respect and dignity but most importantly with love.
The home is spotlessly clean, the rooms are attractively furnished and residents are encouraged to personalise them with favourite pieces of furniture and pictures from home.
The food for every meal is delicious, beautifully served in attractive dining areas and birthdays are celebrated with wonderful birthday cakes.
If we have any concerns they are dealt with immediately and likewise the staff inform us immediately if they have any concerns about my husband.
We are delighted with the care and support we have received in making this decision.

Reply from Yvonne Quigley, Customer Relations Manager at The Cambridgeshire Care Home

Thank you so much for your wonderful review of The Cambridgeshire Care Home. It is our pleasure and honour to be able to care for your Husband and you all as a family. We are so pleased that you all feel so supported, and that you recognize our standards of keeping a spotlessly clean home and being able to offer a highly nutritious and delicious menu, as chosen by our Residents, prepared and cooked for by our classically trained Chefs. We always look forward to seeing you as you are a wonderful family. Thank you once again for your wonderful review, the Teams will be thrilled and proud to hear all about it.

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Review of
The Cambridgeshire Care Home
from A M (Son-in-law of Resident) published on 2 January 2025

Submitted via Website • Report

Overall Experience

Home administrator, deputy home manager and the team to the rescue! Professional, sympathetic yet very personal help, advice and assistance at the drop of a hat. So reassuring to know that your loved ones are in, without any doubt, the safest of hands.

Reply from Yvonne Quigley, Customer Relations Manager at The Cambridgeshire Care Home

Thank you so much for taking the time to send such a wonderful review of The Cambridgeshire Care Home. We are all so proud to read it and so pleased that we were able to make a team effort to complete a swift admission for your loved one. Wishing you all the very best.

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Review of
The Cambridgeshire Care Home
from H R (Niece of Resident) published on 24 December 2024

Submitted via Postal Card • Report

Overall Experience

Wonderful to see my aunt and uncle being cared for so well. My aunt was loving the Christmas background music and tapping her feet and Uncle was content and happy. We had lots of laughs, in and out of dementia, and some poignant moments too. The staff were attentive and kind and friendly, including

management, receptionist and carers. I will be back!

Reply from Yvonne Quigley, Customer Relations Manager at The Cambridgeshire Care Home

Thank you so much for your review of The Cambridgeshire Care Home. So happy that you were able to enjoy your visit with your loved ones and make some very happy memories. We look forward to seeing you again soon, Best Wishes and Merry Christmas from us all at The Cambridgeshire Care Home.

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Review of
The Cambridgeshire Care Home
from Valerie G (Respite Resident) published on 13 December 2024

Submitted via Postal Card • Report

Overall Experience

Great welcome, delightful friendly staff. I was convalescing after a knee replacement. My only concern was not enough physiotherapy, which was necessary for me. During my two week stay I found the food was excellent. I was keen to progress, so I did as much for myself as I could. I had a game ready

machine which needed regular supply of ice, this was a problem initially because of the kitchen closing at 6pm but a small freezer was found, which made life easier. Thank you.

Reply from Yvonne Quigley, Customer Relations Manager at The Cambridgeshire Care Home

Thank you so much for your kind review of The Cambridgeshire Care Home. So pleased our highly trained staff were able to resolve the issue for you with a supply of ice, it was no problem for us to be able to aide your recovery. We are delighted you were able to carry on your exercises after your exercise classes and one to one time with our Strengthening and Condition Coach, his visits to the home twice a week are a great boost for Residents and our outcomes for falls preventions speaks volumes.

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Review of
The Cambridgeshire Care Home
from Jane M (Daughter of Resident) published on 12 November 2024

Submitted via Website • Report

Overall Experience

I have unexpectedly been very unwell since April and unable to visit my Mum in the Cambridgeshire Care Home. Obviously Mum has been concerned and very worried about my health and upset that I couldn't visit her, but all of the staff have gone the extra mile to support and reassure her during my absence.

I am very grateful, knowing that Mum was well cared for, and it was one less thing for me to cope with during my illness and recovery. I have recently started visiting again and receive as much care and support from the staff as Mum does! Thank you to everyone for making such a difficult time much easier, and for the care and attention given to both myself and my Mum and making us feel like we are part of one big family.

Reply from Yvonne Quigley, Customer Relations Manager at The Cambridgeshire Care Home

We are all so pleased to see you back in the home which means you are getting back to health. We've all missed you. Thank you for your lovely review of the home and the supportive and caring staff, it really does mean a lot to us.

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Review of
The Cambridgeshire Care Home
from S T (Resident) published on 31 October 2024

Submitted via Postal Card • Report

Overall Experience

All the staff from top to bottom were wonderful and so caring. I will always have fond memories of them all.

Reply from Yvonne Quigley, Customer Relations Manager at The Cambridgeshire Care Home

Thank you so much for your very thoughtful review, we are just so pleased to have cared for you. We all enjoyed your company and wish you well. Do stop by if you are ever passing and join us for a coffee and homemade cake.

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Review of
The Cambridgeshire Care Home
from T P (Son of Resident) published on 23 October 2024

Submitted via Website • Report

Overall Experience

Making judgements and/or comments on a place that you don't visit that often, sometimes not for that long and only experiencing a small part of the operation can be risky. Perceptions might be skewed by your relative's or loved one's own views when they themselves are not aware of the extent of the

whole operation and organisation.
For these reasons, one's judgements become more valid as time goes by and a 'portfolio of snippets' becomes the bigger picture, both of the care home itself and one's sense of how that relative or loved one is generally getting on.
This crystallised with this summer's luau (garden party on steroids!) when at the first real opportunity in some years, most of the home's staff and residents were out and about in lovely weather. We always knew the staff were great but to observe them in such circumstances was a whole new angle and I can safely say it was their natural habitat! The care and affection for the residents were at a level I had never before realised.

Reply from Yvonne Quigley, Customer Relations Manager at The Cambridgeshire Care Home

Thank you so much for your amazing review of The Cambridgeshire Care Home. I can't wait to share this with the teams, everyone will be thrilled that you think so highly of them all and that our 5* care is so natural and great. We really enjoy caring for our residents and planning our events to include families and friends, it is always so nice to hear how much it is appreciated. We look forward to seeing you at our next event, thank you once again.

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Care Home Owned by First Care Homes Group in Cambridgeshire

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First Care Homes Group Reviews in Cambridgeshire (104)

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