Wellbeing Care Ltd in Suffolk | 2 Care Homes

Review of
The Dell Care Home
from P D (Daughter of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience

I just wanted to say once again that The Dell is excellent, again I have witnessed firsthand that the residents always come first. This is how it should be, we have entrusted our loved one into their care as their needs are greater than family members can cope with. This means that seeing your loved

one is a lovely visit and not visiting as a carer.
The managers ensure that every complaint is dealt with promptly and effectively, and they work extremely hard to ensure that everything is in place as it should be. It is a thankless task for them at times as people do not always see the bigger picture.
Also, they always have time for a chat with residents and visitors- excellent customer service.
I must also thank the staff as well because they work extremely hard as I know firsthand that residents are not always in a happy place, but they work hard to ensure that they are safe and cared for.
At the end of the day, I know that Mum is safe, well cared for, loved, and happy. Thank you.

Reply from Sarah, Office Manager at The Dell Care Home

Thank you so much for your heartfelt review. We are truly grateful for your kind words and for taking the time to share your experience. At The Dell Care Home, Lowestoft, our priority is always the residents and ensuring they receive the best possible care and attention. It means so much to us that you feel reassured knowing your mum is safe, loved, and well cared for, allowing your visits to be enjoyable rather than stressful. We are also delighted to hear your recognition of the hard work and dedication of both our management team and staff. Your acknowledgment of their efforts, especially in addressing concerns promptly and providing excellent customer service, will be shared with the team, as it means a lot to them. Thank you once again for your trust and kind words. Your support inspires us to keep doing our very best every day.

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Review of
The Dell Care Home
from S M (Daughter of Resident) published on 14 January 2025

Submitted via Website • Report

Overall Experience

My Mum has been a resident of The Dell Care Home for 2 Years and I personally cannot fault it. During the month of December Mum was entertained almost every day by various activities or entertainers. There was a good feeling of merriment at all times. I even got up myself and sung and danced for all

residents! I visited Mum on Christmas Day and Mum was so happy. The Carers there treat all relatives with such respect at all times and a coffee is always made for us on our visits. All in All a very positive and peaceful place to be.

Reply from Sarah, Administrator at The Dell Care Home

Dear S, Thank you so much for your lovely review and for sharing your experience with us! We're absolutely delighted to hear how much your mum has been enjoying her time at The Dell Care Home, especially during the festive season. December is always a special time here, and we're so pleased that the activities and entertainment brought joy and merriment to both residents and visitors alike and how wonderful that you joined in with singing and dancing too! It's heartwarming to know your mum was so happy on Christmas Day, and we're thrilled that our carers have made both you and your mum feel welcomed and respected during your visits. A warm coffee and a friendly smile are the least we can offer to make your time with us as comfortable as possible. Thank you again for your kind words and for highlighting the positive atmosphere here at The Dell Care Home. If there's ever anything more we can do, please don't hesitate to let us know!

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Review of
The Dell Care Home
from j k (Daughter of Resident) published on 14 January 2025

Submitted via Website • Report

Overall Experience

I was a bit dubious about having to let my dad go into care home (no one can look after him like I can) but he seems to have settled now.
The staff are friendly and helpful it's only been two months, so far all is good.

Reply from Sarah, Administrator at The Dell Care Home

Thank you for sharing your experience. We completely understand how difficult the decision to move a loved one into a care home can be. It's wonderful to hear that your dad is settling in well and that you've found our staff to be friendly and helpful. We truly value your trust in us and want you to know that we're here to provide the best care possible, treating your dad with the same kindness and attention as we would our own family. If there's anything we can do to make things even better for you or your dad, please don't hesitate to reach out. We're here for you every step of the way.

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Review of
The Dell Care Home
from M S (Daughter of Resident) published on 14 January 2025

Submitted via Website • Report

Overall Experience

The staff are very friendly and helpful always cheerful and caring.
All the residents seem well cared for, they are always clean and tidy.
The building is well kept with a lovely quiet lounge for those who want to sit and read or watch out of the front window and see the world go by or you can join

in with others in the main lounge with activities such as bingo and painting.
Leading up to Christmas they had visits from a local school, a bell ringing group and the local church performing an alternative nativity which was enjoyed by all.

Reply from Sarah, Administrator at The Dell Care Home

Dear MS, Thank you so much for your kind and thoughtful words! We are delighted that you find our staff friendly, cheerful, and caring. They truly strive to create a warm and welcoming environment for everyone. It's wonderful to know that the residents feel well cared for and comfortable, as their happiness and well-being are our top priorities. We're glad you appreciate the quiet lounge and the opportunity for relaxation, as well as the main lounge with its fun activities. It's lovely to hear you enjoyed the festive events leading up to Christmas; we take great joy in organizing these special moments to bring everyone together. Your feedback means the world to us, and we're so grateful for your support. Please don't hesitate to reach out if there's anything else we can do to make your experience even better!

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Review of
The Dell Care Home
from M H (Friend of Resident) published on 28 March 2024

Submitted via Postal Card • Report

Overall Experience

Your lady resident of 1 1/2 years had been in hospital after a life-threatening fall. She was taken in at The Dell Care Home to such a lovely room with a garden view and given thoughtful and loving care. There are many staff, all are watchful and kind, helping residents to get over their difficulties.

I am the lady's elderly friend and am always treated with care and respect when I call in. If I needed care, I would choose them.

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Review of
The Dell Care Home
from M B (Friend of Resident) published on 30 January 2024

Submitted via Postal Card • Report

Overall Experience

On entering this care home you are welcomed by friendly/efficient staff - into a kind and caring environment. The cleanliness throughout is exemplary and everything is spick and span in the residents; rooms - where everything is in its rightful place - and there is no risk to the residents - who are

lovingly cared for at all times. If they are distressed or upset, they are immediately comforted and are all encouraged to engage in the activities/entertainment provided for them. The food provided is homecooked and nourishing and they are assisted if necessary. The nursing staff are always available to discuss any concerns and there are regular meetings for relatives to engage with management - who are very approachable. This is a wonderful home.

Reply from Daniella, Office Administrator at The Dell Care Home

Thank you for your gratitude and inspiring feedback. Really appreciated.

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Review of
The Dell Care Home
from Sue B (Daughter-in-law of Resident) published on 25 January 2024

Submitted via Postal Card • Report

Overall Experience

Very happy with all staff and care of the last year.
Staff work so hard and enjoy being with residents.

Reply from Daniela Santos, Head Office Admin at The Dell Care Home

Thank you for your fantastic feedback, our staff appreciate it.

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Review of
The Dell Care Home
from L A (Daughter of Resident) published on 25 January 2024

Submitted via Postal Card • Report

Overall Experience

From the moment Mum arrived, all staff were very welcoming and pleasant. Nothing was any trouble. My mum had lived alone for six years and she settled really well. She loved her room and the food! She liked her interactions with the staff, as she did have a great sense of humour.

Reply from Daniela Santos, Head Office Admin at The Dell Care Home

Thank you so much for the lovely feedback. All our staff at The Dell appreciate your kind words.

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Review of
The Dell Care Home
from K B (Son of Resident) published on 12 January 2024

Submitted via Postal Card • Report

Overall Experience

I only have praise for the staff at the Dell. They have looked after my mother very well sometimes during difficult circumstances. She is being very well cared for.

Reply from Daniela, Office Administrator at The Dell Care Home

Thank you for your kind words. Means so much to our dedicated staff and inspires them even more!

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Review of
The Dell Care Home
from D C (Relative of Resident) published on 8 January 2024

Submitted via Postal Card • Report

Overall Experience

As a family, we are all happy with the care our relative receives. The staff are always friendly and welcoming when we visit and our relative always looks well cared for and appears happy - we are very happy with the care he receives.

Reply from Daniella, Office Administrator at The Dell Care Home

Thank you for your positive feedback. We strive to provide the best care possible!

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Review of
The Dell Care Home
from S P (Niece of Resident) published on 5 January 2024

Submitted via Postal Card • Report

Overall Experience

A lovely home is always friendly and warm feel to the home. I met the new manager today and also spoke to another member of the team who is always lovely. Smells and looks clean.

Reply from Daniela, Office Administrator at The Dell Care Home

Thank you for your warm words. The staff are delighted!

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Review of
The Dell Care Home
from Dorothy J (Next of Kin) published on 4 August 2021

Submitted via Website • Report

Overall Experience

We had a problem with my mum which was sorted very quickly and efficiently, would highly recommend this care home. It’s beautifully clean and the staff are very welcoming and nothing is too much trouble, can’t recommend enough.

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Review of
The Dell Care Home
from Adhika S (Great-granddaughter of Resident) published on 8 July 2021

Submitted via Website • Report

Overall Experience

Over the six months that my Great Grandma has spent at The Dell Care Home, I couldn't be more grateful to each and every staff member. Initially, I was very worried about her being away from us and shared this with the management at The Dell, they were very reassuring and made every effort to ensure

us that she was happy. Including sharing care plans with us, which I could access online as well as pictures of her eating her dinner as well as her favourite foods which they make especially for her. She’s very happy there, it’s like a home from home. The home and her room are very clean, the staff are happy and the overall atmosphere is warm and comfortable.
Thank you so much to the team you really put our grandma first and letting me and my family be a part too, we as a family we will be forever grateful.

Reply from Sarah, Administrator at The Dell Care Home

Thank you for your lovely review.

From all the staff at The Dell.

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Review of
The Dell Care Home
from Giorgia M (Granddaughter of Resident) published on 5 July 2021

Submitted via Website • Report

Overall Experience

My family and I are so delighted my Grandpa has moved into The Dell Care Home. I cannot recommend it more.
He loves the food and the staff, who are extremely caring and helpful. They also provide a lot of different activities making his days full of company.

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Review of
The Dell Care Home
from David W (Son of Resident) published on 31 March 2021

Submitted via Website • Report

Overall Experience

Fabulous care home, wonderful staff are to be admired in all they do, very professional and caring. Food and care are great. The Dell deserve a medal and should be very proud of themselves. Activities are amazing too. Well done in these testing times.

Reply from Sarah Winchester, Home Administrator at The Dell Care Home

Thanks for your lovely review. So nice of you! The team at The Dell Care Home in Lowestoft really appreciates it!

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Review of
The Dell Care Home
from Fred B (Nephew of Resident) published on 17 March 2021

Submitted via Website • Report

Overall Experience

We have absolutely no hesitation in recommending The Dell Care Home. The care they take of our loved ones cannot complain about, nothing is too much trouble for them. The team works well together with the same high standards and care. The activities they organise are amazing and carried out with such

enthusiasm both by staff and residents! The way in which they have handled the Covid19 situation is second to none, and they have kept family members informed at all times. Our family can view the care notes online and do WhatsApp video calls to my aunt. If you're looking for a care home that is homely and non-corporate - look no further; The Dell, I cannot recommend more. The team are amazing and a credit to their profession.

Reply from Sarah W, Home Administator at The Dell Care Home

Thank you for your positive feedback; Dell Team is delighted.

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Review of
The Dell Care Home
from Rach S (Friend of Resident) published on 28 January 2021

Submitted via Website • Report

Overall Experience

Been to visit our friend through the window; they seem very happy and content there. The staff have been very pleasant, they have checked we are ok and offered a hot drink to have outside. Always received a warm welcome.

Reply from Sarah Watson, Administrator at The Dell Care Home

Hi. Thank you for your review. Really appreciated.

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Review of
The Dell Care Home
from Clare M (Daughter-in-law of Resident) published on 28 January 2021

Submitted via Website • Report

Overall Experience

My mother-in-law has been at The Dell Care Home since September 2020. She is very well looked after by the staff and has all her needs met in every way. We are so great full as a family that during these times of the pandemic, we know that although we can not be with her, we have no worries about anything

and that everything is being done at the highest standard for her. I would highly recommend The Dell Care home to anyone wanting a residential home for a friend or relative.

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Review of
The Dell Care Home
from Susan H (Daughter of Resident) published on 28 January 2021

Submitted via Website • Report

Overall Experience

My mother has always been treated with kindness, courtesy and care. All of her medical needs catered for and doctor's called when necessary. The food she loves and always says how much she's enjoyed her meals, even biscuits or cake with a cuppa. The home keeps me updated with anything new e.g. if a

GP is called, video call availability at Christmas etc. My mother loves it at The Dell.

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Review of
The Dell Care Home
from Tom F (Son of Resident) published on 22 January 2020

Submitted via Website • Report

Overall Experience

We were worried about putting Mum in care, after visiting a few local homes, we had a nice feeling about The Dell Care Home.
Caring staff and home, it has a lovely feel to it, happy to recommend.
Worth every penny!

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Care Homes Owned by Wellbeing Care Ltd in Suffolk

Wellbeing Care Ltd Locations in Suffolk (2)

Wellbeing Care Ltd Reviews in Suffolk (66)

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