Which Optalis Ltd Care Homes have the highest review score?

Bluebell House , Hollies Care Home & Suffolk Lodge have the highest review score.

Optalis Ltd | 10 Care Homes

Review of
Bluebell House
from H W (Granddaughter of Resident) published on 6 February 2025

Submitted via Website • Report

Overall Experience

My grandad has been at Bluebell House for three months now and wow, what a wonderful place. It is always a worry when trying to pick the right place but we have with Bluebell, me and all my family are so pleased. Staff are great with him and his needs. Activities are brilliant and it has been lovely

to see all the residents get involved. The care here is to a high standard and nothing is too much. I love its open-door policy and we can come and go when we want and are always welcomed. Grandad had his 93rd birthday last week and the home accommodated our large family so we could celebrate with him and made it so special with entertainment too. Such a relief for us to leave Grandad there and not have to worry. We are updated constantly if Grandad's needs change. Thank you so much to all staff at Bluebell for all you do. You are all so special.

Reply from Ruth Sohail, Home Manager at Bluebell House

Thank you very much for reviewing us. We value your feedback.

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Review of
Bluebell House
from Belinda B (Daughter of Resident) published on 5 February 2025

Submitted via Postal Card • Report

Overall Experience

I am very satisfied with the care and consideration from all the staff at Bluebell House.
They are kind, caring and make sure that they cater for all Mum's needs.
I like that you don't need to make an appointment to visit, just pop in, which to me, means that everyone/everything you see is genuine.

Reply from Ruth Sohail, Home Manager at Bluebell House

Thank you very much for spending the time to review us.

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Review of
Bluebell House
from Rosemary T (Friend of Resident) published on 30 January 2025

Submitted via Postal Card • Report

Overall Experience

I enjoyed my visit to the home. Was very impressed with the entertainment and the staff who organised it. The food looked very good and all seemed to enjoy.

Reply from Ruth Sohail, Home Manager at Bluebell House

Hi, thank you very much for reviewing us. Your reviews are very valuable to me and my team.

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Review of
Bluebell House
from Audrey M (Daughter of Resident) published on 21 January 2025

Submitted via Postal Card • Report

Overall Experience

I am very impressed with Bluebell House. It's early days, my father has not been here very long, building improvements continue, hence good for facilities. I have not yet seen activities in progress. The staff are very professional, polite and caring at all times. Nothing seems to be too much trouble.

I can honestly say that when my time comes, this will be the care home for me! I can sleep at night knowing my father is being very well cared for. Thank you all.

Reply from Ruth Sohail, Home Manager at Bluebell House

Hi, thank you for reviewing us. Your feedback is very valuable to us.

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Review of
Bluebell House
from S W (Daughter of Resident) published on 17 January 2025

Submitted via Postal Card • Report

Overall Experience

Had a great time at Bluebell House for their Christmas party. Lovely atmosphere. Good turnout by families. Entertainment was good. Staff very attentive. Big thanks to the kitchen and activities staff.

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Review of
Bluebell House
from Ray G (Son of Resident) published on 14 January 2025

Submitted via Website • Report

Overall Experience

What a wonderful Christmas party for the residents and family at Bluebell House today. You could tell it was special by the smiling faces of the residents. It is so important for them to feel happy in their environment. I, on behalf of my mother, would like to thank all the staff for their hard work,

dedication and most of all, the care they show, not only today but throughout the year. Particular mention to the entertainment and catering staff who helped make the day special. What a great start to Christmas. Thanks to the whole Bluebell team.

Reply from Ruth Sohail, Home Manager at Bluebell House

Hi, thank you very much for your positive feedback. My team and I value your feedback.

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Review of
Bluebell House
from D B (Daughter of Resident) published on 12 December 2024

Submitted via Postal Card • Report

Overall Experience

Early days but so far, no complaints overall.

Reply from Ruth Sohail, Home Manager at Bluebell House

Thank you for reviewing us your feedback is value to us. This will also help other families to choose right home for their families members.

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Review of
Hollies Care Home
from Sara L (Granddaughter of Resident) published on 20 November 2024

Submitted via Postal Card • Report

Overall Experience

The staff at Hollies Care Home provided my grandfather with exceptional care and kindness during his final few months. Every single team member: kitchen staff, nurses and management, etc. were so compassionate to not only him but also my entire family. I am so eternally grateful that this was the care

home chosen for him. He had a laryngectomy and could not speak but everyone went above and beyond to communicate with him and ensure he was comfortable right to the end.

Reply from Caroline Walker, Marketing at Hollies Care Home

Thank you so much for your very kind words which the whole team appreciates. It was an absolute pleasure to care for your grandfather and to meet your lovely family. He is missed at Hollies, as I know he is by you all.

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Review of
Bluebell House
from Kelly F (Niece of Resident) published on 13 November 2024

Submitted via Website • Report

Overall Experience

We always receive a warm welcome when visiting at Bluebell House. All staff take time and care for each resident. Management always take time to update me on how my uncle is doing, I am able to ask any questions I need to. I have especially enjoyed attending planned events to spend quality time with

my uncle.

Reply from Optalis Communications, Communications at Bluebell House

Thank you for leaving us a review. We are pleased to hear that you have had positive experience with the communication between you and our team as this is very important to us. We are also pleased to hear that you enjoy our planned events.

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Review of
Bluebell House
from Mary T (Niece of Resident) published on 13 September 2024

Submitted via Postal Card • Report

Overall Experience

A lovely welcome by front of house. Table set up for lunch for us in nice lounge area. Bottles of water promptly given to us and use of tea/coffee refreshments. Nice lunch and attentive staff.
Nursing home undergoing renovations but staff managing amazingly in such circumstances.
Well done to all

the staff.
A very enjoyable visit.

Reply from Optalis Communications, Communications at Bluebell House

Thank you so much for taking the time to leave a review and for your kind words about our team.

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Review of
Bluebell House
from Joan C (Wife of Resident) published on 4 September 2024

Submitted via Postal Card • Report

Overall Experience

The staff and care assistants are efficient and give me a warm welcome when visiting. The management keep me advised on how my husband is. He has settled in well and I'm pleased with the care he receives.
I am happy he has found a place at Bluebell House.

Reply from Bluebell House, Optalis Communications at Bluebell House

Thank you for leaving us a review. We are pleased to hear that your husband has settled in well and that you are happy with the home.

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Review of
Hollies Care Home
from Sylvia H (Wife of Resident) published on 27 August 2024

Submitted via Website • Report

Overall Experience

My dearest husband has been in the Hollies Care Home since March 2024, he is, I think, no trouble and is quite content which makes me very happy. I realize the care team have a lot of work to do but are always happy to help anyone and have always been very friendly to me.

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Review of
Bluebell House
from J E (Daughter of Resident) published on 14 August 2024

Submitted via Postal Card • Report

Overall Experience

Welcoming, friendly staff, very helpful, keen to settle new residents into the home. Plenty of carried activities, lovely staff encourage residents to join in or observe activities. Make good use of the garden.
Rooms are lovely and homely. Food is plentiful and well-presented.
Mum has settled well.

Reply from Optalis, Communications at Bluebell House

Thank you for taking the time to complete this review. We are pleased that your mother is enjoying her time at Bluebell House. We will pass this feedback on to our team.

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Review of
Bluebell House
from Simon B (Brother of Resident) published on 7 August 2024

Submitted via Website • Report

Overall Experience

My sister is very happy in the home. She likes the food and is very well looked after by the staff. I like the fact that they respond to issues quickly and give my sister the support she needs. The home is currently undergoing renovations at present and the bedrooms that have been done are looking a

lot better for it.

Reply from Optalis, Communications at Bluebell House

Thank you very much for taking the time to write a review and for your very kind words about our team and the support they provide. I know the staff team will be delighted to hear your positive feedback, thank you!

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Review of
Hollies Care Home
from Lorraine T (Daughter of Resident) published on 13 June 2024

Submitted via Website • Report

Overall Experience

Can't thank this wonderful team at Hollies.
Who are friendly, polite, helpful, and supportive plus very professional at all times.
My mother wasn't there long, as she passed away, but in the little time she was there, she had good support and nothing was too much trouble.
Thank you.

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Review of
Hollies Care Home
from Tracy D (Daughter of Resident) published on 12 June 2024

Submitted via Website • Report

Overall Experience

Mum has been residing at The Hollies since September. The care team are always helpful and do everything they can, From all her general care to ice cream outings and garden centre visits. Always good to see her smiley face on and off the website. Mum is very happy here. I would definitely recommend

this care home.

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Review of
Hollies Care Home
from T F (Daughter of Resident) published on 21 May 2024

Submitted via Website • Report

Overall Experience

Settled into Hollies fantastic, staff are friendly and get the job done.
Very impressed with the management.
I have been to other homes and can honestly say this home is caring and loving and the team have been brilliant no job is too big.
They really go out of their way to help.
Communication

is key and they communicate in a fantastic manner, so far extremely impressed.
It makes all the difference having your loved one in a place of comfort, knowing there are staff that actually care. I have visited lots of times now and wow what a team.
I would recommend this home to any of my friend's parents and actually have already recommended to a few.

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Review of
Hollies Care Home
from J F (Son of Resident) published on 10 May 2024

Submitted via Website • Report

Overall Experience

All along have shown respect, care, compassion and consideration for my father. This has enabled him to settle quickly and give me the peace of mind that he is being cared for in the best way.
The management team have been open, communicating clearly and quickly to help with any questions we have had

which has taken the stress out of moving my father from his home to the Hollies.

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Review of
Hollies Care Home
from Steven F (Son of Resident) published on 4 March 2024

Submitted via Website • Report

Overall Experience

My review relates to a period over the last 6 months. The people are very friendly and caring. We feel the care they provide is very good. The communication and contact with us is excellent and we are kept up to date with any issues. The care home itself looks a bit tired but it is the care which is

important. On occasions, we have had feedback that the food is not the best but generally okay. Overall, the care provided is good.

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Review of
Hollies Care Home
from David R (Son of Resident) published on 22 February 2024

Submitted via Website • Report

Overall Experience

My mother had to move from an excellent care home into a nursing home for ongoing support. The Hollies is a perfect choice. The manager had cared for Mum in her previous home, so knowing the manager's high standards was a deciding factor for our choice. The home is very clean, all the staff are caring

and welcoming. Their dedication to Mum's care is outstanding. All staff take extra time and effort to make sure she is very comfortable, especially at mealtimes, which is challenging and time-consuming. Mum's health has improved enough to be able to be helped into her chair, and thus join with other staff and residents.
We had many concerns over her move, but needn't have worried, the staff and the Hollies environment have exceeded all expectations, and one year on from her move, Mum is definitely in the very best hands.

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Care Homes Owned by Optalis Ltd

Optalis Ltd Locations (10)

Optalis Ltd Reviews (145)

Reviews Posted for members of Optalis Ltd

Bluebell House

Bluebell House

Bluebell House

Bluebell House

Bluebell House

Bluebell House

Bluebell House

Hollies Care Home

Bluebell House

Bluebell House

Bluebell House

Hollies Care Home

Bluebell House

Bluebell House

Hollies Care Home

Hollies Care Home

Hollies Care Home

Hollies Care Home

Hollies Care Home

Hollies Care Home

Awards / Recognitions (0)

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