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Care Homes Owned by Mark Cowling

9.9 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Mark Cowling
Mark Cowling is the owner of two high-quality residential care homes for older people in Fareham, Hampshire.

Both Kiln Lodge and Willow Tree Lodge are decorated to a high standard and are nearby to local amenities.

Staff are kind and caring and have a person-centred approach to care.

There are plenty of day trips and activities for residents to enjoy at both homes and within the wider community.

Mark Cowling Locations (2)

 

2 Care Homes owned by Mark Cowling

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Kiln Lodge

66 Kiln Road, Fareham PO16 7UG 

9.9 47 reviews
"My family and I wish to give our sincere thanks for the care and kindness given to my wife as a resident in Kiln Lodge care home. although…"   Read all 47 reviews
Location Type Care Home

Kiln Lodge has been providing high quality care for 28 years, in which time the home has become a relaxed place to live with a homely feel. The home provides a range of care options to suit the personal needs of its residents, and staff are passionate… Read more about Kiln Lodge

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • 24 Rooms from £1,350 / week
Willow Tree Lodge

74 Kiln Road, Fareham PO16 7UJ 

9.9 86 reviews
"Kind staff. Home always clean and tidy. Lots of different daily entertainment/activities. Our mum is well looked after and cared for. Staff…"   Read all 86 reviews
Location Type Care Home

Willow Tree Lodge is a modern home which has the very best facilities available to provide residents with high quality care. Round the clock care is provided by the warm and friendly staff, who understand the complex needs of their residents. Outside… Read more about Willow Tree Lodge

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Detention under Mental Health Act
  • Sensory Impairment
  • 30 Rooms from £1,450 / week

Mark Cowling Reviews (133)

9.9
Mark Cowling has a Group Review Score of 9.9 (9.895) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Mark Cowling must have a Review Score.

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Review of

Kiln Lodge

from Malcolm D (Husband of Resident) published on 11 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I wish to give our sincere thanks for the care and kindness given to my wife as a resident in Kiln Lodge care home. although my wife suffered with Alzheimer's disease the staff loved her as their own mother, They made sure my wife was part of their family she was happy there. My wife sadly
passed away on the 8th February 2025 but the staff still showed their love for her, and gave me, my family care tender kindness in my wife's last moments.
In her last two months of my wife's life she was in hospital due to having two strokes, on her return from hospital she had lost 10kg in weight. Kiln Lodge staff were determine to ensure my wife got back to her normal weight and back to her dancing again as she always did. She loved all the ladies that were her care's and it was obvious they love her, always, cuddling her ensuring she was always clean and dressed smart, it was her happy place her home.
Kiln Lodge is an amazing place, the caring staff treat residents as their family.

Reply from Luci Hammett, Home Manager at Kiln Lodge

Thank you, she was so dear to us all we will continue to remember her and reflect on all the happy moments, your support and kind words to us mean so much.


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Review of

Kiln Lodge

from Joan F (Wife of Resident) published on 5 December 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is well looked after, and following a couple of days in hospital is now back to his usual self. The staff at Kiln Lodge are lovely and look after him with great care and love. Kiln Lodge is a lovely home, caring for some difficult residents. I have every confidence in the staff and all that
they do.
The food is good, all home prepared, and the bedrooms, home, and laundry are all clean and well managed. I'm so pleased that I found Kiln Lodge and recommend it with every confidence.

Reply from Luci Hammett, Home Manager at Kiln Lodge

Thank you for your feedback, we are pleased you found us as well. I will share your feedback to the team.


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Review of

Kiln Lodge

from Denise W (Daughter of Resident) published on 4 December 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always very welcoming and friendly nothing is much trouble; all are very approachable.
They do their best to include Mum in everything they do when this could be a challenge at times. She loves going to the hairdressers there it makes her feel good being pampered.

Reply from Luci Hammett, Home Manager at Kiln Lodge

Thank you for your feedback it's appreciated by us all. I am pleased that she enjoys the Hairdresser, always nice to have a pamper.


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Review of

Kiln Lodge

from Christine F (Daughter of Resident) published on 18 November 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so happy with the care that Dad receives at Kiln Lodge. He was very reluctant to attend Daycare sessions but quickly settled in because carers took the time to get to know him. He easily transitioned to full-time care and he is very happy in his room with his own things around him. All the staff
are very friendly and kind to Dad. He has spent his life telling us, his girls, to be kind and it is lovely to see him receiving kindness in return. It is great to be able to visit him and to bring his great-grandchildren along sometimes. They are also always made to feel very welcome and they love visiting great grandad in his special house! Many thanks to all the lovely people in Kiln Lodge. You do an amazing job!!

Reply from Luci Hammett, Home Manager at Kiln Lodge

Thank you so much for your feedback, this means a lot to us and we all love to see dad sharing precious memories with his family.


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Review of

Willow Tree Lodge

from Valerie L (Daughter of Resident) published on 29 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident for two and a half years and has been shown nothing but love, kindness and respect, to be honest this also applies to her family as well. Willow Tree is a comfortable, clean, friendly home with wonderful caring staff. They have visiting entertainers, craft time, karaoke, bingo
and so much more to keep residents happy and occupied. Meals as Mum says are lovely and well-presented. Overall Willow Tree is to be commended.

Reply from Hannah Dear, Manager at Willow Tree Lodge

Valerie that's such a lovely commendation. Thank you so much for taking the time. Very much appreciated!


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Review of

Willow Tree Lodge

from Nicola C (Daughter of Resident) published on 28 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Kind staff. Home always clean and tidy. Lots of different daily entertainment/activities. Our mum is well looked after and cared for. Staff always happy to help with any special requests. Always happy to make a cup of tea on arrival. Food is lovely.

Reply from Hannah Dear, Manager at Willow Tree Lodge

Thank you so much for taking the time to review us Nicky, I'm glad you get well looked after too!


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Review of

Willow Tree Lodge

from Marilyn F (Friend of Resident) published on 21 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The atmosphere of the home is outstanding. Modern and spotlessly clean. Residents are well cared for and appear to be happy and comfortable. Excellent care given to residents and the regular activities are joyful and stimulating for everyone. Highly recommended on all levels.

Reply from Hannah Dear, Manager at Willow Tree Lodge

Thank you for your kind comments, and we really appreciate you taking the time to review us. Many thanks.


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Review of

Willow Tree Lodge

from Sally W (Daughter of Resident) published on 15 August 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When the tough realisation dawned, that Mum needed to go into a care home, I was very worried about it, and rejected many homes before I finally viewed Willow Tree Lodge. I knew the instant I walked in that I had found the right home for Mum - the staff team were so friendly, warm and kind, and engaging
with the people they cared for and their families. The atmosphere so welcoming, caring, and above all happy residents. The home is modern, safe and security conscious, well maintained, homely with lovely interiors, spotlessly clean and fresh. Before my mum sadly passed away, the team brought much laughter and happiness back into Mum's life, and made her feel extremely loved and well cared for. To see Mum smiling took a huge weight off my shoulders and I was able to become my mum's daughter again rather than her carer. The whole willow team, are truly outstanding, the home and its gardens superb - Willow is second to none, and I recommend it without any hesitation or reservation - it's amazing!

Reply from Hannah Dear, Manager at Willow Tree Lodge

Truly beautiful words, thank you so much for your heartfelt review. You know how much mum meant to us all. Thank you.


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Review of

Willow Tree Lodge

from Hannah S (Daughter of Resident) published on 4 July 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has been at Willow Tree for a year and a half. All staff are friendly, kind and very caring, both to Dad and to us. They have always kept us informed of any little issues with Dad and are quick to respond to questions. Care is person-centred with dad always treated as a person with a history. Although
he struggles to communicate, staff talk to him about his former interests and share a laugh with him. Thank you to everyone at Willow Tree!

Reply from Hannah Dear, Manager at Willow Tree Lodge

Thank you so much Hannah for your feedback. Keeping family informed is so important to us, as is being person-centred. Thanks again.


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Review of

Kiln Lodge

from Helen B (Daughter of Resident) published on 11 March 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident at Kiln Lodge for the last 18 months. She has recently died but I would like to thank the team for the wonderful care she received there. They took Mum in at very short notice when things at home became too difficult. Although Mum could be quite challenging at times she was always
treated with care and compassion. She would join in with activities - cooking, gardening, exercise groups to name only a few. The carers took time to get to know Mum and her ways. They had the skills to know when to retreat and try again later if care was needed so as not to agitate her more than neccessary. Her end-of-life care was outstanding. She was treated with great dignity and respect. I wouldn't hesitate to recommend Kiln Lodge to anyone, especially for dementia care. Thank you to the manager and team.

Reply from Luci Hammett, Home Manager at Kiln Lodge

Thank you for your review we all appreciate it. Your mum was a pleasure to care for and will be missed by us all.


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Review of

Kiln Lodge

from Rebecca B (Day Care) published on 10 November 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has a great time coming to Kiln Lodge weekly.
Thank you so very much for looking after her so well and giving her the opportunity to meet with other people her age and do different things from normal. The staff are just awesome, we are very grateful to you all.

Reply from Luci Hammett, Home Manager at Kiln Lodge

Thank you for taking the time to complete our review, we love having Mum come to us and teaching us to draw and paint.


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Review of

Kiln Lodge

from Steve B (Son of Resident) published on 25 October 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Could not be happier with the care and support given to my mother. So many activities for her to do as well. Just so thankful to know she is safe and happy and doing so well within a fantastic facility. So grateful to you all, thank you.

Reply from Luci Hammett, Home Manager at Kiln Lodge

Thank you for this review, we are so pleased to be able to support your mum.


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Review of

Kiln Lodge

from Mervyn B (Son of Resident) published on 24 October 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was unable to look after herself and needed to be taken care of. When she was first there for a few weeks she didn’t want to leave her room, but with encouragement and the patience of the staff she has come out of her shell and loves joining the residents and taking part in the activities happening
in the care home. Kiln Lodge has exceeded our expectations in every way, cannot thank them enough for the way they look after her. I would recommend Kiln Lodge to anyone who is looking for excellent care for a loved one.

Reply from Luci Hammett, Home Manager at Kiln Lodge

Thank you for your lovely feedback, we are honoured to be able to look after your mum.


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Review of

Kiln Lodge

from Brian B (Son of Resident) published on 20 October 2023

Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall good, the staff are always friendly. The response is good when she has not been well. Up to date with flu and covid injections. Try to get her involved in activities but she does not always want to, probably down to her dementia.

Reply from Luci Hammett, Home Manager at Kiln Lodge

Thank you for your review, I will speak to the team and see if there are some different activities for engagement. We would love any suggestions for activities.


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Review of

Kiln Lodge

from J G (Daughter of Resident) published on 18 October 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Compassionate, friendly staff providing necessary care needed. Home from home.
Facilities ideal and activities provide simulation and enjoyment with the varied daily routine. Outside gardens are well kept, with seating and again provide enjoyment for residents and visitors to enjoy.

Reply from Luci Hammett, Home Manager at Kiln Lodge

Thank you for your feedback this means a lot to the team.


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Review of

Kiln Lodge

from Pete B (Grandson of Resident) published on 16 October 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother moved into Kiln Lodge at the end of August after a brief stay in hospital. When she arrived at Kiln Lodge she was very frail, not eating much and didn't want to leave her room. After only five weeks she is enjoying coming out of her room and joining in with the activities. She seems to
be getting stronger and stronger every day. The most amazing thing is that she is truly happy. The staff have really gone above and beyond, our whole family are very grateful for the amazing care she has received.

Reply from Luci Hammett, Home Manager at Kiln Lodge

Thank you for your review, we are so happy that she has settled and feels happy.


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Review of

Willow Tree Lodge

from Mavis A (Sister-in-law of Resident) published on 11 August 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since March 2023 I have visited at different times, when you are greeted at the door with a smile. No smells, clean and fresh, such a pleasure to see. The staff take you to the resident, have time and care. I was at the BBQ afternoon, such a happy place. The love and touch the staff give to the residents,
holding hands, the touch is so important. The rooms are beautifully cleaned, bathrooms also. A lovely dining hall and downstairs lounge, bright chairs and so comfortable. Everyone works so hard to keep these standards. The best I have ever seen.

Reply from Hannah Dear, Manager at Willow Tree Lodge

I cannot thank you enough for your kind words! The team does work hard, but they are a great team! I agree, touch is so important. Thank you for taking the time to review us. Kind Regards.


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Review of

Willow Tree Lodge

from J M (Brother of Resident) published on 9 August 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

An excellent care home with caring staff. Lots of activities for the residents to do. My sister loves her care home and can't speak highly enough. However, I do think there should be more outings if only once a month for a coffee etc or a little shopping.

Reply from Hannah Dear, Manager at Willow Tree Lodge

Thank you so much for taking the time to review, and I will definitely arrange more outings now the weather seems to be getting better again! Kind regards.


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Review of

Willow Tree Lodge

from J T (Daughter of Resident) published on 9 August 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is very good and looks after my mum very well she doesn't want to leave. The food is excellent and the entertainment (ie) bbq etc very good. The staff are always on hand to help her and very friendly even though they have a hard job to do.

Reply from Hannah Dear, Manager at Willow Tree Lodge

Thank you so much for taking the time to review us and your kind words. We certainly do love a party, let's hope for some better weather to have more! Kind Regards.


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Review of

Willow Tree Lodge

from A H (Son of Resident) published on 14 July 2023

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in the home for three and a half years and suffers with dementia. The staff have managed her condition with such skill and care that although she doesn’t know where she is Mum is incredibly happy and settled.
I am always kept informed of her health and changes in medication and general
wellbeing.

Reply from Hannah Dear, Manager at Willow Tree Lodge

Thank you, I am very pleased that you feel fully informed about your mum.


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Awards / Recognitions (2)

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Frequently Asked Questions about Mark Cowling

How many Care Homes does Mark Cowling own?

Mark Cowling own 2 Care Homes.

Which Mark Cowling Care Homes have the highest review score?

Kiln Lodge & Willow Tree Lodge have the highest review score.
Mark Cowling in Hampshire

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