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Care Homes Owned by Chestnut House Healthcare Group

9.0 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Chestnut House Healthcare Group
Chestnut Healthcare Group consists of five homes:
-Chestnut House,
-White House,
-Sherdley Manor,
-Southern House,
-Bistre.

The group offers residential and nursing care for people who require help in their day to day lives, along with offering specialist support for people living with dementia.

Chestnut House Healthcare Group Locations (5)

 

5 Care Homes owned by Chestnut House Healthcare Group

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Whitehouse

5/7 Grove Road, Wrexham LL11 1DY 

9.9 37 reviews
"The care my mother has received is excellent. The staff are so patient and caring in what can sometimes be difficult circumstances. I am…"   Read all 37 reviews
Location Type Care Home

White House is situated near Wrexham town centre with easy access for visitors, friends and family. Specialising in supporting those who may need help with daily tasks as well as people with mental health difficulties. White House also provides day… Read more about Whitehouse

  • Care Provided
  • Residential
  • Older Person Care
  • Learning Disability
  • Dementia
  • Short Term/Respite
  • Physical Disability
  • Palliative Care
  • Mental Health
  • Sensory Impairment
  • Substance Misuse
  • 37 Rooms
Southern House

18 Water Street, Abergele LL22 7SH 

9.7 32 reviews
"Myself and family are satisfied and happy with the care and dignity our mother is receiving at Southern House.…"   Read all 32 reviews
Location Type Care Home

Southern House Residential Nursing Home located in Abergele provides people with nursing support and help with day to day tasks.… Read more about Southern House

  • Care Provided
  • Nursing
  • Older Person Care
  • Short Term/Respite
  • Palliative Care
  • 35 Rooms
Bistre Nursing Home

Mold Road, Buckley CH7 2NH 

9.4 7 reviews
"My mum was a resident at Bistre Nursing Home until she passed away recently. The care she received was wonderful and as a family this…"   Read all 7 reviews
Location Type Care Home

Bistre Nursing Home offers the highest standards in nursing, residential and dementia care and aims to provide the very best facilities and services to ensure maximum quality and comfort for all residents. The home has spacious single bedrooms, all… Read more about Bistre Nursing Home

  • Care Provided
  • Nursing
  • Older Person Care
  • Dementia
  • 32 Rooms
Sherdley Manor Care Home

Mill Lane, Sutton, St Helens WA9 4ET 

8.3 22 reviews
"My mum has lived at Sherdley Manor for approximately 3 years now. She has dementia and though she knows me she has no idea where she…"   Read all 22 reviews
Location Type Care Home

Sherdley Manor is located in the Sutton area of St Helens, and specialises in providing care for people living with dementia and other mental illnesses. Bedrooms at Sherdley Manor are situated on the ground floor alongside the communal areas encouraging… Read more about Sherdley Manor Care Home

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • Mental Health
  • 23 Rooms
Chestnut House

Hawarden Road, Hope, Wrexham LL12 9NH 

7.6 24 reviews
"My uncle moved to Chestnut House a couple of months ago. Thankfully he has settled in well. The bedrooms are quite spacious with plenty of…"   Read all 24 reviews
Location Type Care Home

Chestnut House specialises in support people with dementia and offers support, the home features a garden and conservatory for residents to use any time. Chestnut House has a number of en-suite bedrooms and residents have access to spacious communal… Read more about Chestnut House

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Mental Health
  • 41 Rooms

Chestnut House Healthcare Group Reviews (122)

9.0
Chestnut House Healthcare Group has a Group Review Score of 9.0 (8.985) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Chestnut House Healthcare Group must have a Review Score.

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Review of

Chestnut House

from Kim D (Daughter of Resident) published on 11 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Dad spent just five months at Chestnut House prior to his sudden and unexpected death there in August 2024. Soon after Dad's admission our contact with him was curtailed due to an outright lie being told by a staff member about us. We were not given accurate reports from the care home as to Dad's rapid
decline since his admission to their care, only after his death discovering that he had been barely eating or drinking, and it became clear Dad had been distressed for much of his time there. The home is understaffed and unclean as a contemporaneous review states. This is not a home we would have chosen for our dad, and we advise others to avoid this place. We would not place a dog in this home, never mind a loved one. We have taken up our concerns with the management of the home (and other organisations), but have not to date had an adequate response.

Reply from Moira Jones, Area Manager at Chestnut House

Your father was one of forty-one people who lived at Chestnut House during the period you refer to. All other forty families were happy with the care provided. Your visits to the home were curtailed due to a ruling by a court of law, that was outside of the home's circle of influence. This is why your visits were supervised. Your visits were supervised by a Social Worker who also visited the home on an ad-hoc basis. No concerns were raised further to any of their visits. Your father did not 'barely eat or drink' whilst at Chestnut House. In fact, he gained 6K in weight. This fact does not support your spurious allegation. Chestnut House is not understaffed or unclean. It is reviewed regularly by CIW and FCC. The home also completes its own suite of audits to ensure that standards are met. Records are maintained. It is correct that you have written to the home however, on each occasion, you have received a response, therefore, yet again, your allegation is incorrect.


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Review of

Southern House

from A J (Resident) assisted by family/friend published on 2 April 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very friendly and comfortable home with caring staff.

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Review of

Southern House

from B R (Daughter of Resident) published on 31 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

No problems.

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Review of

Southern House

from I V (Daughter of Resident) published on 31 March 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and family are satisfied and happy with the care and dignity our mother is receiving at Southern House.

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Review of

Bistre Nursing Home

from K E (Daughter of Resident) published on 26 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident at Bistre Nursing Home until she passed away recently. The care she received was wonderful and as a family this gave us such peace of mind. All staff are welcoming, friendly and compassionate, nothing was ever too much trouble.
Thank you Bistre Nursing Home

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Review of

Sherdley Manor Care Home

from J D (Daughter of Resident) published on 31 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall happy with care. Depends on staffing if mum gets up or not. Do not like the storing of pads in her room, "as they say" it is her home not a hospital.

Reply from Amy Philipson, Manager at Sherdley Manor Care Home

We are aware there is an issue of storing of continence products and are currently in the process of rectifying this throughout the home. Please do not hesitate to come and speak to me with any further issues regarding your mum's room as I will endeavour to act promptly to solve the issue. In regards to depends on staffing if Mum gets up or not, I can clarify that we are fully staffed each day and have daily notes recorded of refusal to get up I do have an open door policy so if you have any concerns with this we can come up with a solution together. Thank you.


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Review of

Sherdley Manor Care Home

from A E (Husband of Resident) published on 29 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has been a resident in the home since March 2023. The care Is good, the staff and management are approachable and visit almost any time. Significant calendar dates are celebrated throughout the year and relatives welcome. Sometimes with food you can enjoy with your relative plus entertainment.
I have no complaints. Continue the good work.

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Review of

Whitehouse

from Jane R (Daughter of Resident) published on 27 January 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother has received is excellent. The staff are so patient and caring in what can sometimes be difficult circumstances. I am not there at mealtimes but Mum tells me the food is good. There is always someone on hand in the office to discuss any concerns.

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Review of

Whitehouse

from Dawn P (Daughter of Resident) published on 22 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and staff are absolutely amazing. The care, help and support my dad has been given here has been outstanding. Dad was seen straight away by all the appropriate professionals. I was kept up to date daily on his daily routine's and health needs. Everyone is so friendly, helpful and professional,
I highly recommend the Whitehouse to anyone who is looking for a nursing home. Even though Dad was only there for 2 weeks respite, he was fully involved in all the Christmas activities - the fayre, pantomime, carol service etc.
Thank you all once again for giving my dad the TLC he needed.

Reply from Debbie Davies, Manager at Whitehouse

Thank you so much for the positive review. Your dad was amazing, it was a pleasure.


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Review of

Sherdley Manor Care Home

from Chris F (Son of Resident) published on 23 December 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has lived at Sherdley Manor for approximately 3 years now.
She has dementia and though she knows me she has no idea where she is.
Recently there has been more occupational stimulation shown on social media.
I am in favour of this, however, they may have been doing this all along and I didn't
know!
I know that she isn't the easiest person to deal with, however, she is more settled as she stays at Sherdley.
When she fell and had a break in her leg, I worried that she would need to be moved.
Everyone at Sherdley Manor stepped up and seamlessly continued her care.
I am completely happy that she is in exactly the right place.
Thanks to everyone at Sherdley for caring!

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Review of

Whitehouse

from H C (Granddaughter of Resident) published on 21 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing home. Amazing staff. Lovely care home for my Nan knowing someone is there 24/7 round the clock, the care given is 100%, my nan loves her room and has settled here. Her carers are so thoughtful and helpful, nothing is ever too much trouble, everyone works so hard.

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Review of

Whitehouse

from Claire K (Granddaughter of Resident) published on 16 October 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am incredibly grateful for the exceptional care my grandmother receives at The Whitehouse. The staff are not only professional and attentive but also genuinely friendly, compassionate and kind. They go above and beyond to ensure that she feels comfortable and respected. The facilities are always clean
and well-maintained, creating a pleasant and safe environment. The activities and social events are very good. Overall, The Whitehouse has given me peace of mind, knowing that my grandmother is in such good hands. I highly recommend this care home to anyone looking for a place where their loved ones will be treated with the utmost dignity, respect and care.

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Review of

Chestnut House

from Elizabeth S (Daughter of Resident) published on 16 September 2024

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I was so disappointed with the care at Chestnut House, I felt I had no choice but to take my mum from there. Despite being promised that there would be daily activities for the residents, there were none during the fortnight Mum was there. Yes there were boxes of jigsaws and Dominoes on shelves but
I did not see staff get them out and engage with the residents (I went at various times of the day from early morning to later in the evening). In fact, I played Dominoes with one resident and he became much more animated. Ensuring residents have stimulation is as important as making sure they are clean and fed.
Cleanliness is also hit and miss. On a couple of occasions, there was a strong smell of urine in the home, including my mum's own room. I also had to ask for her hair to be washed as it was very greasy. I found communication poor e.g I was not informed of the outcome from the District Nurse's visit.
I have raised these issues with management and hopefully things will improve.

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Review of

Southern House

from Alice D (Sister of Resident) published on 21 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Satisfactory.
Friendly and polite staff.
Well-cared for patients.
Clean and tidy.

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Review of

Southern House

from S W (Daughter of Resident) published on 21 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Activities offered are great and extremely valuable to my mum's well-being and mental health. One member of staff, in particular, is great - I hope the activities continue. Other staff are great too, along with the manager.
Room improvements have been slow, along with standard of room.
Do worry how
my mum is in her room on her own - what stimulation she has.

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Review of

Southern House

from Carol J (Daughter of Resident) published on 21 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum appears to be well looked after, safe and happy each time we visit.

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Review of

Southern House

from H W (Daughter of Resident) published on 21 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been here for nearly two years and we can honestly say for most of the time we've been really happy - both my mother and us as a family. There's always a warm welcome for us any time of the day - the staff are amazing and so friendly. We would also like to thank the staff member who's
in charge of activities - these again has given so much pleasure to the residents.

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Review of

Chestnut House

from T T (Niece of Resident) published on 7 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle moved to Chestnut House a couple of months ago. Thankfully he has settled in well. The bedrooms are quite spacious with plenty of storage space. Windows have safety locks. Lovely staff who all engage with my uncle with respect and friendliness. Activities such as jigsaws, dominoes, and crafting
are available. Also, they had pie and a pint last month. Nothing seems to be too much trouble, including arranging for my uncle to have an eye test there.

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Review of

Chestnut House

from M W (Daughter of Resident) published on 17 July 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always found the staff caring and supportive of my mother's needs. She is generally clean, tidy and well looked after.

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Review of

Chestnut House

from L B (Wife of Resident) published on 5 July 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely friendly and patient staff.

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Awards / Recognitions (0)

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Frequently Asked Questions about Chestnut House Healthcare Group

How many Care Homes does Chestnut House Healthcare Group own?

Chestnut House Healthcare Group own 5 Care Homes.

Which Chestnut House Healthcare Group Care Homes have the highest review score?

Whitehouse, Southern House & Bistre Nursing Home have the highest review score.
Chestnut House Healthcare Group in Merseyside Chestnut House Healthcare Group in Conwy Chestnut House Healthcare Group in Flintshire Chestnut House Healthcare Group in Wrexham

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