Care Home Owned by Chestnut House Healthcare Group in Conwy
Only the locations & reviews in Conwy for Chestnut House Healthcare Group are showing below.
View the details of all 5 locations (with 118 reviews) owned by Chestnut House Healthcare Group
Chestnut House Healthcare Group Locations in Conwy (1)
18 Water Street, Abergele LL22 7SH
"Activities offered are great and extremely valuable to my mum's well-being and mental health. One member of staff, in particular, is great…" Read all 30 reviews
Southern House Residential Nursing Home located in Abergele provides people with nursing support and help with day to day tasks.… Read more about Southern House
- Care Provided
- Nursing
- Older Person Care
- Short Term/Respite
- Palliative Care
- 35 Rooms
Chestnut House Healthcare Group Reviews in Conwy (30)
Southern House
from Alice D (Sister of Resident) published on 21 August 2024Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
Friendly and polite staff.
Well-cared for patients.
Clean and tidy.
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Southern House
from S W (Daughter of Resident) published on 21 August 2024Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
Room improvements have been slow, along with standard of room.
Do worry how
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Southern House
from Carol J (Daughter of Resident) published on 21 August 2024Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
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Southern House
from H W (Daughter of Resident) published on 21 August 2024Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
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Southern House
from Linda L (Wife of Resident) published on 20 May 2024Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
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Southern House
from Brian H (Partner of Resident) published on 20 May 2024Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
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Southern House
from Bethan R (Daughter of Resident) published on 16 May 2024Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
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Southern House
from John D (Husband of Resident) published on 14 May 2024Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
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Southern House
from Natalie S (Daughter of Resident) published on 12 March 2024Submitted via Website • Report
Overall Experience
5.0 out of 5
The staff is like family and all residents in my personal opinion are always smiling and seem very happy.
I visit at different times of the day and it always looks well organised and tidy and my dad has settled in well.
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Southern House
from Carol V (Daughter of Resident) published on 29 February 2024Submitted via Website • Report
Overall Experience
5.0 out of 5
Southern House was always spotlessly clean, warm and smelled fresh.
When Mum was at the end of her life,
All the members of staff that I had dealings with were completely wonderful. I’m delighted with the level of care Mum received.
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Southern House
from Stephen R (Relative of Resident) published on 30 November 2023Submitted via Website • Report
Overall Experience
4.0 out of 5
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Southern House
from A R (Resident) published on 9 August 2023Submitted via Website • Report
Overall Experience
4.0 out of 5
Reply from Moira Jones, Area Manager at Southern House
Thank you for your kind comments. We endeavour to ensure that residents receive a holistic experience whilst living at Southern House and welcome all comments. I have discussed the need for a weekend receptionist with the registered Home Manager and this will be reviewed.
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Southern House
from L E (Sister of Resident) published on 26 June 2023Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
The manager is approachable, and my impression of her is she manages the staff well.
Overall, really happy.
Reply from Rachel Lewis, Manager at Southern House
I am so happy to have met you both; please remember I'm here if you ever need a chat.
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Southern House
from Rebecca J (Daughter of Resident) published on 14 June 2023Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
The staff are very caring and compassionate.
My dad sadly passed away, but the end-of-life care and treatment were fantastic. Nurses kept him pain-free, and the staff kept him well looked after.
The new manager kept us informed and up to date.
Home and bedroom
Reply from Rachel Lewis, Manager at Southern House
Although we only knew him for a short period, we were blessed to have cared for him during his last weeks. Thank you.
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Southern House
from Rosemarie B (Niece of Resident) published on 13 June 2023Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
Staff are amazing.
I don't know of a better care home - everything is excellent.
Reply from Rachel Lewis, Manager at Southern House
Thank you so much for this; we appreciate your time.
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Southern House
from Louise C (Daughter of Resident) published on 12 June 2023Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
Reply from Rachel Lewis, Manager at Southern House
Thank you so much for this; we appreciate your response.
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Southern House
from Lewis B (Grandson of Resident) published on 2 June 2023Submitted via Website • Report
Overall Experience
5.0 out of 5
My grandad was a very proud man and had only ever lived with one person, which was my nan.
He became extremely ill and required nursing needs. Unfortunately, we, as a family, had to make a difficult decision to place
After viewing several different homes within the area and meeting the managers, we decided Southern House was the ideal place for him.
Since then, the staff/nurses and manager have been absolutely amazing and taking great care of my grandad.
Reply from Rachel Lewis, Manager at Southern House
Thank you so much for this; he has defiantly settled in well and made such a huge improvement in his health and mobility.
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Southern House
from Pamela C (Wife of Resident) published on 22 May 2023Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
Reply from Rachel Lewis, Manager at Southern House
Thank you so much for this; we appreciate your lovely, kind words.
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Southern House
from M E (Wife of Resident) published on 22 May 2023Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
The room was always warm and cosy. Staff all made our family welcome.
Many thanks to everyone.
Reply from Rachel Lewis, Manager at Southern House
Many thanks for completing this review, as it assists us in our monitoring for excellence.
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Southern House
from Rebecca L (Wife of Resident) published on 19 May 2023Submitted via Website • Report
Overall Experience
5.0 out of 5
The nurses are great and passionate; they attend to all his needs.
The care staff are patient with him as he can be challenging at times.
The new manager is so approaching, and nothing is too much for her.
My husband's bedroom is
Reply from Rachel Lewis, Manager at Southern House
This is lovely, our pleasure, and we are honoured that you trust us to look after him. He really enjoys your visits.
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Awards / Recognitions (0)
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