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Care Homes Owned by Chestnut House Healthcare Group in Flintshire

9.1 Group Review Score (the average from all locations with a review score)
  • Care Homes Owned by Chestnut House Healthcare Group in Flintshire

Only the locations & reviews in Flintshire for Chestnut House Healthcare Group are showing below.

View the details of all 5 locations (with 123 reviews) owned by Chestnut House Healthcare Group

Chestnut House Healthcare Group Locations in Flintshire (2)

 

2 Care Homes owned by Chestnut House Healthcare Group in Flintshire

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Bistre Nursing Home

Mold Road, Buckley CH7 2NH 

9.4 7 reviews
"My mum was a resident at Bistre Nursing Home until she passed away recently. The care she received was wonderful and as a family this…"   Read all 7 reviews
Location Type Care Home

Bistre Nursing Home offers the highest standards in nursing, residential and dementia care and aims to provide the very best facilities and services to ensure maximum quality and comfort for all residents. The home has spacious single bedrooms, all… Read more about Bistre Nursing Home

  • Care Provided
  • Nursing
  • Older Person Care
  • Dementia
  • 32 Rooms
Chestnut House

Hawarden Road, Hope, Wrexham LL12 9NH 

7.6 24 reviews
"My uncle moved to Chestnut House a couple of months ago. Thankfully he has settled in well. The bedrooms are quite spacious with plenty of…"   Read all 24 reviews
Location Type Care Home

Chestnut House specialises in support people with dementia and offers support, the home features a garden and conservatory for residents to use any time. Chestnut House has a number of en-suite bedrooms and residents have access to spacious communal… Read more about Chestnut House

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Mental Health
  • 41 Rooms

Chestnut House Healthcare Group Reviews in Flintshire (31)

9.1
Chestnut House Healthcare Group has a Group Review Score of 9.1 (9.077) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Chestnut House Healthcare Group must have a Review Score.

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Review of

Chestnut House

from Kim D (Daughter of Resident) published on 11 April 2025

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Dad spent just five months at Chestnut House prior to his sudden and unexpected death there in August 2024. Soon after Dad's admission our contact with him was curtailed due to an outright lie being told by a staff member about us. We were not given accurate reports from the care home as to Dad's rapid
decline since his admission to their care, only after his death discovering that he had been barely eating or drinking, and it became clear Dad had been distressed for much of his time there. The home is understaffed and unclean as a contemporaneous review states. This is not a home we would have chosen for our dad, and we advise others to avoid this place. We would not place a dog in this home, never mind a loved one. We have taken up our concerns with the management of the home (and other organisations), but have not to date had an adequate response.

Reply from Moira Jones, Area Manager at Chestnut House

Your father was one of forty-one people who lived at Chestnut House during the period you refer to. All other forty families were happy with the care provided. Your visits to the home were curtailed due to a ruling by a court of law, that was outside of the home's circle of influence. This is why your visits were supervised. Your visits were supervised by a Social Worker who also visited the home on an ad-hoc basis. No concerns were raised further to any of their visits. Your father did not 'barely eat or drink' whilst at Chestnut House. In fact, he gained 6K in weight. This fact does not support your spurious allegation. Chestnut House is not understaffed or unclean. It is reviewed regularly by CIW and FCC. The home also completes its own suite of audits to ensure that standards are met. Records are maintained. It is correct that you have written to the home however, on each occasion, you have received a response, therefore, yet again, your allegation is incorrect.


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Review of

Bistre Nursing Home

from K E (Daughter of Resident) published on 26 March 2025

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident at Bistre Nursing Home until she passed away recently. The care she received was wonderful and as a family this gave us such peace of mind. All staff are welcoming, friendly and compassionate, nothing was ever too much trouble.
Thank you Bistre Nursing Home

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Review of

Chestnut House

from Elizabeth S (Daughter of Resident) published on 16 September 2024

Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I was so disappointed with the care at Chestnut House, I felt I had no choice but to take my mum from there. Despite being promised that there would be daily activities for the residents, there were none during the fortnight Mum was there. Yes there were boxes of jigsaws and Dominoes on shelves but
I did not see staff get them out and engage with the residents (I went at various times of the day from early morning to later in the evening). In fact, I played Dominoes with one resident and he became much more animated. Ensuring residents have stimulation is as important as making sure they are clean and fed.
Cleanliness is also hit and miss. On a couple of occasions, there was a strong smell of urine in the home, including my mum's own room. I also had to ask for her hair to be washed as it was very greasy. I found communication poor e.g I was not informed of the outcome from the District Nurse's visit.
I have raised these issues with management and hopefully things will improve.

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Review of

Chestnut House

from T T (Niece of Resident) published on 7 August 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle moved to Chestnut House a couple of months ago. Thankfully he has settled in well. The bedrooms are quite spacious with plenty of storage space. Windows have safety locks. Lovely staff who all engage with my uncle with respect and friendliness. Activities such as jigsaws, dominoes, and crafting
are available. Also, they had pie and a pint last month. Nothing seems to be too much trouble, including arranging for my uncle to have an eye test there.

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Review of

Chestnut House

from M W (Daughter of Resident) published on 17 July 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always found the staff caring and supportive of my mother's needs. She is generally clean, tidy and well looked after.

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Review of

Chestnut House

from L B (Wife of Resident) published on 5 July 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely friendly and patient staff.

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Review of

Chestnut House

from J V (Husband of Resident) published on 28 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Chestnut House is first class.
Staff and management are superb!
Very caring and professional/recommend the home to anybody!

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Review of

Chestnut House

from G P (Wife of Resident) published on 28 May 2024

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel very welcome when I visit Chestnut House, the home is warm and friendly, and we are all on first-name terms. The staff are always pleasant and accommodating. My husband is well fed, clean, and cared for, sometimes a little bored and sometimes not very happy.
If I could highlight anything it
will be my husband's bedroom it's definitely dated and could do with a bit of upgrading.

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Review of

Bistre Nursing Home

from Lesley M (Daughter of Resident) published on 3 May 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bistre Nursing Home is such a welcoming place. It’s like a home from home. The carers, nurses and everyone who works there are so friendly and helpful. If there’s a problem they will go out of their way to try and solve it. My mum is very happy here.

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Review of

Bistre Nursing Home

from Tracey J (Daughter of Resident) published on 2 May 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the care staff are marvellous with my mum - the nursing staff and caregiving are fantastic, everyone knows Mum well, even the cleaners and kitchen staff interact with her which is great to see. I am kept updated on Mum's health and well-being if I am unable to visit.

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Review of

Bistre Nursing Home

from P H (Niece of Resident) published on 2 May 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When coming to meet my aunt, I can honestly say I leave with 100% peace of mind that they are very well looked after. The staff and in particular, care home manager are all compassionate, caring, friendly and are always on hand, nothing is ever a bother.
Thank you Bistre Nursing Home, you're all amazing!

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Review of

Bistre Nursing Home

from N H (Niece of Resident) published on 2 May 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Perfect experience - couldn’t be happier with how much support my aunt has received. We were very nervous about her going into the home, as we have always tried to care for her the best we can at home, but the staff have made not only her feel comfortable and supported - but us too. We appreciate everything
the home has done for us, more than recommend to anyone looking for the best place for their loved one.

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Review of

Bistre Nursing Home

from Jennifer C (Granddaughter of Resident) published on 2 May 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a granddaughter, seeing my nana in the care home so happy and comfortable means the world. Everything is so personable and she is looked after with so much care. The staff there ensure she is happy every day, from her meals through to activities. I couldn’t ask for better care! Thank you Bistre Nursing
Home.

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Review of

Chestnut House

from C S (Wife of Resident) published on 2 March 2023

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband seems very happy. He can be difficult in the morning, so sometimes not shaved as often as liked. Otherwise no complaints.

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Review of

Bistre Nursing Home

from P P (Daughter of Resident) published on 30 December 2022

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

If you are looking for the best care for your loved one, then you will find it here.
The staff work tirelessly to ensure the residents are well cared for. Mum spent the last eighteen months of her life here, the staff were wonderful with her. We had no worries about her welfare and comfort.

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Review of

Chestnut House

from Jan W (Daughter of Resident) published on 14 August 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is so nice. Staff are excellent.
Food is great, rooms beautiful, nothing is too much trouble for them.
I visit anytime, any problems they let you know straight away.
My mother would not move home now.
This is great peace of mind for the families.

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Review of

Chestnut House

from Denise K (Daughter of Resident) published on 31 May 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was diagnosed with Alzheimer's two years ago. Mum was sent to Chestnut House as an emergency case because her mental health was deteriorating. They made what was a difficult process much easier. They are caring, well organised and incredibly nice. Mum is Ok. She is being well looked after, fed,
warm and cared for and I appreciate it so much.

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Review of

Chestnut House

from C R (Daughter of Resident) published on 29 March 2018

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It would be nice to see some more activities in place for the residents. There doesn't appear to be anything to stimulate. The staff work very hard but rarely have time to do other things but one-to-one with personal care. The home is always clean and tidy and so are the residents.

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Review of

Chestnut House

from A A (Daughter of Resident) published on 13 March 2018

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly attentive staff who are always approachable, overall excellent standard of care.

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Review of

Chestnut House

from Yvonne F (Daughter of Resident) published on 13 March 2018

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We as a family have had issues with the performance of 2 members of the care team but the manager and the deputy manager have been excellent with dealing with the matter and both staff in a prompt professional manner.

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Awards / Recognitions (0)

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