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Care Home Owned by Chestnut House Healthcare Group in Merseyside

9.0 Group Review Score (the average from all locations with a review score)
  • Care Home Owned by Chestnut House Healthcare Group in Merseyside

Only the locations & reviews in Merseyside for Chestnut House Healthcare Group are showing below.

View the details of all 5 locations (with 118 reviews) owned by Chestnut House Healthcare Group

Chestnut House Healthcare Group Locations in Merseyside (1)

 

1 Care Home owned by Chestnut House Healthcare Group in Merseyside

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Sherdley Manor Care Home

Mill Lane, Sutton, St Helens WA9 4ET 

8.3 22 reviews
"My mum has lived at Sherdley Manor for approximately 3 years now. She has dementia and though she knows me she has no idea where she…"   Read all 22 reviews
Location Type Care Home

Sherdley Manor is located in the Sutton area of St Helens, and specialises in providing care for people living with dementia and other mental illnesses. Bedrooms at Sherdley Manor are situated on the ground floor alongside the communal areas encouraging… Read more about Sherdley Manor Care Home

  • Care Provided
  • Residential
  • Older Person Care
  • Dementia
  • Short Term/Respite
  • Palliative Care
  • Mental Health
  • 23 Rooms

Chestnut House Healthcare Group Reviews in Merseyside (22)

9.0
Chestnut House Healthcare Group has a Group Review Score of 9.0 (9.020) out of 10. The Group Review Score is calculated using the average from all locations with a Review Score, and in addition 75%+ of all locations belonging to Chestnut House Healthcare Group must have a Review Score.

Overall Experience

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Review of

Sherdley Manor Care Home

from J D (Daughter of Resident) published on 31 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall happy with care. Depends on staffing if mum gets up or not. Do not like the storing of pads in her room, "as they say" it is her home not a hospital.

Reply from Amy Philipson, Manager at Sherdley Manor Care Home

We are aware there is an issue of storing of continence products and are currently in the process of rectifying this throughout the home. Please do not hesitate to come and speak to me with any further issues regarding your mum's room as I will endeavour to act promptly to solve the issue. In regards to depends on staffing if Mum gets up or not, I can clarify that we are fully staffed each day and have daily notes recorded of refusal to get up I do have an open door policy so if you have any concerns with this we can come up with a solution together. Thank you.


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Review of

Sherdley Manor Care Home

from A E (Husband of Resident) published on 29 January 2025

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has been a resident in the home since March 2023. The care Is good, the staff and management are approachable and visit almost any time. Significant calendar dates are celebrated throughout the year and relatives welcome. Sometimes with food you can enjoy with your relative plus entertainment.
I have no complaints. Continue the good work.

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Review of

Sherdley Manor Care Home

from Chris F (Son of Resident) published on 23 December 2024

Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has lived at Sherdley Manor for approximately 3 years now.
She has dementia and though she knows me she has no idea where she is.
Recently there has been more occupational stimulation shown on social media.
I am in favour of this, however, they may have been doing this all along and I didn't
know!
I know that she isn't the easiest person to deal with, however, she is more settled as she stays at Sherdley.
When she fell and had a break in her leg, I worried that she would need to be moved.
Everyone at Sherdley Manor stepped up and seamlessly continued her care.
I am completely happy that she is in exactly the right place.
Thanks to everyone at Sherdley for caring!

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Review of

Sherdley Manor Care Home

from Sean M (Son of Resident) published on 24 July 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely satisfied with all aspects of care and support given to my Dad in this difficult and complex situation.

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Review of

Sherdley Manor Care Home

from Beatrice T (Sister of Resident) published on 18 July 2019

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister is well looked after in Sherdley Manor, she is comfortable with the care of the superb staff and carers. My only concern is that there seems to be little stimulation during the day. Perhaps an occasional sing-a-long to old records or a little gentle sitting exercise for those not able to walk.
Keep up the excellent work otherwise. Thanks for her care.

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Review of

Sherdley Manor Care Home

from Julie G (Daughter of Resident) published on 29 January 2018

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are lovely, helpful and very caring.

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Review of

Sherdley Manor Care Home

from Norma F (Daughter of Resident) published on 29 January 2018

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Sherdley Manor in 2013. It is a homely, comfortable care home. Very clean and residents are treated with kindness and compassion. Staff are very friendly, approachable and hardworking. Relatives are also treated with kindness. If you have any concerns, staff are always there to listen
and help in any way. Nothing is too much trouble for them, I know my mum is being looked after 100%. I would recommend this care home to anyone.

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Review of

Sherdley Manor Care Home

from Janet G (Daughter of Resident) published on 24 November 2016

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother and Father are presently being cared for at Sherdley Manor Care Home. I am really pleased with the level of care that is provided. The staff are brilliant and they show a genuine concern as to the welfare of their clients. They are always friendly and approachable to answer any concerns I
may have concerning Mum and Dad. The manager is hands on and always available during office hours if you need to speak to her. I have been present at meal times and the food is nutritious and plentiful. Diets are catered for, as with Mum and Dad. The clients are assessed for all their medical needs by district nurses and doctors. I feel I can fully recommend the home to any service user.

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Review of

Sherdley Manor Care Home

from Stephen B (Brother of Resident) published on 7 November 2016

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The standard of care I have witnessed during my visits is always good. The staff always seem to go the extra mile.

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Review of

Sherdley Manor Care Home

from Maureen T (Daughter of Resident) published on 3 November 2016

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother receives at Sherdley Manor EMI Residential Home is excellent. The food is very good as is the menu. My mother is well looked after and her hygiene needs are well taken care of. All the staff are excellent and work very hard both day and night staff. They always treat my mother with
dignity and respect. They are very friendly and make all visitors feel welcome. I feel they treat her as they would their own family member. Sherdley Manor is a small residential home and its cleanliness is excellent. It is very friendly and sociable for all residents and it gives me and my family peace of mind.

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Review of

Sherdley Manor Care Home

from Audrey G (Resident) published on 17 August 2016

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Basically, the home is really excellent, the staff are most caring and helpful no matter what I ask them to do, especially during the night. Day time I am very happy.

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Review of

Sherdley Manor Care Home

from Stephen D (Son of Resident) published on 20 July 2016

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel that in the time I have been in contract with Sherdley Manor the management and staff have provided a very good standard of care and support for my mother and from what I have seen treat all the residents with dignity and respect. They seem to have enough staff to cope with daily needs and requirements.
The home is kept clean and tidy at all times. The management and staff are very approachable and helpful. I would have no hesitation in recommending Sherdley Manor.

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Review of

Sherdley Manor Care Home

from Stephanie T (Daughter of Resident) published on 26 May 2016

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum moved into Sherdley Manor in Nov 2015 and settled in really well as a couple of ladies (residents) were asked to look after her which they did. She blossomed being happier than she had been for a long time due to the love, care and support given to her by staff. This home's biggest asset is its
staff. They have wonderful unforced good relationships with residents. We could see they loved my mum saw her as a person not a condition. The atmosphere is happy, jokey, relaxed and we as a family are always made welcome. Residents are treated with dignity and respect. After a recent fall and a 2 week hospital stay and a mobility rehabilitation centre, health professionals gave up on mum. We were informed she would need to be hoisted. But back in Sherdley Manor the care and support of the staff has helped her stand with help, we thank the staff.

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Review of

Sherdley Manor Care Home

from Nicola A (Daughter of Resident) published on 20 May 2016

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Sherdley Manor Care Home is a pleasant care home because of it's small size. It is very friendly, relaxed and impersonal. The staff have a good bond and rapport with all the residents.

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Review of

Sherdley Manor Care Home

from F J (Husband of Resident) published on 14 January 2016

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Management and staff are excellent. Very helpful to residents and family.

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Review of

Sherdley Manor Care Home

from Andrea I (Regular Volunteer) published on 14 January 2016

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is very friendly and welcoming to all current residents and new residents. Always inviting to resident's relatives! All the staff are quick to respond to resident's needs and requirements. Residents are always given choice on what they want to wear and what they want to eat. I have been
volunteering at Sherdley Manor since November 2015 and I have decided to continue volunteering here as it is the most caring and welcoming care home I have ever visited.

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Review of

Sherdley Manor Care Home

from B S (Brother of Resident) published on 14 January 2016

Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Quite pleasant, relaxed feeling about the home. Entertainment provided. As far as I am aware, staff are very helpful and obliging.

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Review of

Sherdley Manor Care Home

from K L (Daughter of Resident) published on 14 January 2016

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my mum has to go into care I couldn't have picked a better place, it's very near to where I live so I'm able to visit everyday. My mum from day 1 has settled in very well, I put that down to the friendly and welcoming staff. If you have any concerns the staff are always there to listen or help
in any way they can.
The room which belongs to my mum is tastefully decorated and is kept very clean. What the home and the staff have given me is more quality time with my mum, which is what I needed, things are less stressful now. I spend a lot of time at the home and I've got to know most of the residents, who always look happy, clean and well cared for, which is very settling for me. Knowing that people who are vulnerable as these people, are receiving the best care they can in a safe, friendly place.

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Review of

Sherdley Manor Care Home

from P O (Daughter-in-law of Resident) published on 22 December 2015

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful staff, caring and compassionate to both residents and family members. Always taken time to explain care and plans to family, family always made to feel welcome and involved in every aspect.
Whatever time day or night just a phone call would have any queries explained.
Nothing is too much
trouble, always had time for us all. Could not fault anything, care, kindness, standard of meals etc.

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Review of

Sherdley Manor Care Home

from Karen J (Daughter of Resident) published on 22 December 2015

Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the care at the home to be excellent. Staff are great with my mum and really look after her (as well as myself and my dad!). Mum is really settled here but I know if she became agitated in any way she would be well looked after. If we need to know anything, all we need to do is ask. I wouldn't
hesitate to recommend it.

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