Chestnut House Healthcare Group in Wrexham | 1 Care Home

Review of
Whitehouse
from Jane R (Daughter of Resident) published on 27 January 2025

Submitted via Website • Report

Overall Experience

The care my mother has received is excellent. The staff are so patient and caring in what can sometimes be difficult circumstances. I am not there at mealtimes but Mum tells me the food is good. There is always someone on hand in the office to discuss any concerns.

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Review of
Whitehouse
from Dawn P (Daughter of Resident) published on 22 January 2025

Submitted via Postal Card • Report

Overall Experience

The manager and staff are absolutely amazing. The care, help and support my dad has been given here has been outstanding. Dad was seen straight away by all the appropriate professionals. I was kept up to date daily on his daily routine's and health needs. Everyone is so friendly, helpful and professional,

I highly recommend the Whitehouse to anyone who is looking for a nursing home. Even though Dad was only there for 2 weeks respite, he was fully involved in all the Christmas activities - the fayre, pantomime, carol service etc.
Thank you all once again for giving my dad the TLC he needed.

Reply from Debbie Davies, Manager at Whitehouse

Thank you so much for the positive review. Your dad was amazing, it was a pleasure.

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Review of
Whitehouse
from H C (Granddaughter of Resident) published on 21 October 2024

Submitted via Website • Report

Overall Experience

Amazing home. Amazing staff. Lovely care home for my Nan knowing someone is there 24/7 round the clock, the care given is 100%, my nan loves her room and has settled here. Her carers are so thoughtful and helpful, nothing is ever too much trouble, everyone works so hard.

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Review of
Whitehouse
from Claire K (Granddaughter of Resident) published on 16 October 2024

Submitted via Website • Report

Overall Experience

I am incredibly grateful for the exceptional care my grandmother receives at The Whitehouse. The staff are not only professional and attentive but also genuinely friendly, compassionate and kind. They go above and beyond to ensure that she feels comfortable and respected. The facilities are always clean

and well-maintained, creating a pleasant and safe environment. The activities and social events are very good. Overall, The Whitehouse has given me peace of mind, knowing that my grandmother is in such good hands. I highly recommend this care home to anyone looking for a place where their loved ones will be treated with the utmost dignity, respect and care.

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Review of
Whitehouse
from P P (Daughter of Resident) published on 20 May 2024

Submitted via Postal Card • Report

Overall Experience

The home is well-run with good staff and management. My father is well looked after. If he requires a doctor, they will get a doctor straight away and always let the family know what's going on with him. Residents have plenty of activities to keep them occupied.

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Review of
Whitehouse
from J N (Daughter of Resident) published on 17 April 2024

Submitted via Postal Card • Report

Overall Experience

I visited numerous care homes in November 2023 to find a suitable home for my mum. As soon as I entered The Whitehouse I knew it was where I wanted her to be. The care from the staff is excellent. It really is a very special place. There is a homely atmosphere as soon as you enter, and the residents

are stimulated and cared for and are extremely well looked after.

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Review of
Whitehouse
from Alison J (Daughter-in-law of Resident) published on 28 March 2024

Submitted via Website • Report

Overall Experience

Whitehouse Care Home has such a lovely family feel to it. The manager, deputy manager and all the staff take very good care of my father-in-law. Nothing is too much trouble and they hold regular activities, including days out for the residents. It’s peace of mind to know that they are only a phone call

away and regularly keep us updated. They are professional whilst empathetic and caring towards all residents and their families.

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Review of
Whitehouse
from K V (Great-grandson of Resident) published on 28 March 2024

Submitted via Website • Report

Overall Experience

Kind, polite and patient staff, professional and friendly manner at all times and a genuinely nice and safe space for anyone put under their care, the cleanliness is spot on and the activities they do with the residents are not only fun and interactive but healthy as well, I would highly recommend!

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Review of
Whitehouse
from Denise T (Friend of Resident) published on 28 March 2024

Submitted via Website • Report

Overall Experience

Friendly staff.
Residents all look happy and are encouraged to be themselves and be as independent as possible.
Plenty going on and just a generally nice feel to the home. Unlike some, it is a 'home'.

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Review of
Whitehouse
from Jacqueline J (Sister of Resident) published on 28 March 2024

Submitted via Website • Report

Overall Experience

My sister received excellent care in the home. The staff went above and beyond all our expectations. They also looked after us as a family and no requests we made were too much trouble. Social activities played a big part and everyone was encouraged to take part if they could. The food was excellent

and nutritious. The home was always kept clean and tidy.

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Review of
Whitehouse
from B D (Daughter of Resident) published on 28 March 2024

Submitted via Website • Report

Overall Experience

My Mother has lived at the home for over 18 months. The care she receives daily is so good. All staff are caring, friendly and helpful. The environment is happy and there are varied daily activities that cater to all residents. Am updated regularly on my Mother's care plan. I cannot recommend highly

enough.

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Review of
Whitehouse
from Samantha M (Granddaughter of Resident) published on 27 March 2024

Submitted via Website • Report

Overall Experience

The best care for my Nana. The staff are amazing. Always so much to do for the residents. Clean bedroom. Clothes washed. Management is also amazing. Never had a problem and always recommend this beautiful home.

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Review of
Whitehouse
from Sue W (Daughter of Resident) published on 27 March 2024

Submitted via Website • Report

Overall Experience

Mum is so well looked after in the Whitehouse...During her working life, she was a Domestic Superintendent at a top-rated hospital, she still has all her faculties and praises the staff frequently for their care and standards. From my point of view, I think the staff go the extra mile, engaging with

residents, entertaining them, and looking after them. The premises are always clean bright and welcoming, and the food looks and smells delicious. Having recently been poorly myself and unable to visit as often it is a huge relief to know Mum is being so well looked after and is so happy.

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Review of
Whitehouse
from A S (Friend of Resident) published on 27 March 2024

Submitted via Website • Report

Overall Experience

Wonderful how happy everyone is. Amazing how well cared for the residents are and the staff do an amazing job would recommend it to everyone I know, happiness is very important and they certainly feel that here!

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Review of
Whitehouse
from Brian S (Friend of Resident) published on 27 March 2024

Submitted via Website • Report

Overall Experience

I have visited this establishment for many years as a Paramedic.
The staff are super friendly, and caring and most of all show a great deal of empathy and support for their residents.
It is spotlessly clean. The residents' rooms are warm and have lots of their own personal items.
The food has always

been of an impressive standard and of course, they make a cracking cup of tea!
The manager has been there for years and both she and her staff treat the residents as part of their own family!

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Review of
Whitehouse
from Hayley W (Daughter of Resident) published on 27 March 2024

Submitted via Website • Report

Overall Experience

Mum moved into The Whitehouse at the end of October after being diagnosed with mixed Dementia. I must admit I was nervous about how she would adapt as she had lived in her own home for over 50 years and was always fiercely independent. I needn't worry! She settled in amazingly quickly, something I attribute

to the kind and caring staff and the general homely and welcoming atmosphere that you feel as soon as you walk through the door.

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Review of
Whitehouse
from Caroline C (Friend of Resident) published on 22 March 2024

Submitted via Postal Card • Report

Overall Experience

I have visited my friend at Whitehouse for nearly a year. She's always happy when I see her. The staff are amazing. The love and care they provide is 100%. My friend was put on end-of-life care back in January, however she got better and is now back to herself. I'm sure the care from staff brought her

back. Fantastic care home.

Reply from Debbie Davies, Manager at Whitehouse

We are so pleased we are doing well in what we are trained to do, showing compassion and care to our residents and we love to see them responding back from end-of-life care.

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Review of
Whitehouse
from Hilary P (Daughter of Resident) published on 14 June 2022

Submitted via Postal Card • Report

Overall Experience

My 82-year-old mum is very happy at Whitehouse. She is well cared for in a safe environment and treated with dignity and respect.

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Review of
Whitehouse
from Julie W (Daughter of Resident) published on 2 March 2022

Submitted via Postal Card • Report

Overall Experience

I feel that my mum has been well looked after and cared for during the past four years. She has always loved her food and has never complained about it. The staff try hard to keep residents entertained and I think this is enjoyed by all. During the pandemic, the staff have gone above and beyond their

duties and I am extremely grateful for what they have done for Mum.

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Review of
Whitehouse
from Helen E (Daughter of Resident) published on 30 June 2021

Submitted via Postal Card • Report

Overall Experience

Always made to feel welcome whenever I call. Mum is always clean and tidy and has her hair done regularly. Staff are willing to help in any way and they are always cheerful.

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Care Home Owned by Chestnut House Healthcare Group in Wrexham

Chestnut House Healthcare Group Locations in Wrexham (1)

Chestnut House Healthcare Group Reviews in Wrexham (37)

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