Harbour Healthcare Ltd in Cheshire | 4 Care Homes

Review of
The Old Vicarage & The Willows Care Home
from Karin R (Daughter of Resident) published on 13 March 2025

Submitted via Postal Card • Report

Overall Experience

From walking through the door the management and staff are caring and empathetic both to the resident and the family. Both my parents have been in care homes but the Old Vicarage really does feel like mum's home. The staff couldn't do more for the residents it really feels like one big family. I really

couldn't recommend it more. Thank you for everything you do! xx

Reply from Clare Mould, Executive Administrator to the Board of Directors at The Old Vicarage & The Willows Care Home

What a lovely review of The Old Vicarage & The Willows Care Home! We have wonderful team at the home and are really pleased that you feel they are caring and empathetic to both residents and their families. We are really glad that you feel part of the family! Kind regards

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Review of
The Old Vicarage & The Willows Care Home
from C S (Daughter of Resident) published on 29 January 2025

Submitted via Postal Card • Report

Overall Experience

My father was placed in this home following a hip fracture. As it was the far side of Warrington it was inconvenient. However, I rapidly came to realise the care was excellent, so when we had the option to move him, we didn't. I always felt welcome when visiting. It was never a problem to speak to staff

about Dad and indeed they frequently offered information and updates. All the staff got on well with each other and the atmosphere was homely. Even admin and cleaning staff knew residents by name and interacted with them. The entertainers were excellent - they identified ball games as Dad's favourite activity, the only problem here was there was only two of them! Others involved in Dad's care independently volunteered the information that staff were helpful and knowledgeable.

Reply from Clare Mould, Executive Administrator to the Board of Directors at The Old Vicarage & The Willows Care Home

Thank you for your lovely review of The Old Vicarage & The Willows Care Home! It's great to know that you find the care home homely, care excellent and the team helpful and approachable! Your Dad is a well-loved member of our community and we love having him join in with the activities like the ball games. Our team are dedicated to providing the best of care to your Dad and are always happy to speak to you and answer any questions you may have. We look forward to seeing you soon! Kind regards,

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Review of
Bentley Manor Care Home
from Mark W (Son of Resident) published on 17 January 2025

Submitted via Website • Report

Overall Experience

I want to send a massive thank you to all the staff that have looked after my mum, who sadly passed away on 30th December 2024, aged 86. Mum had been a resident since October 2023. The staff at Bentley Manor Care Home have all been amazing right to the end of Mum's life. All the staff/carers at the

home who are busy scooting around doing jobs but still have the time to talk to us about Mum and let us know how the situation was right up to her passing. We will miss visiting the home as we were always welcome and offered plenty of cups of tea.
If anybody asks in the future about Bentley Manor and the staff/carers, you have my 100% positive review to give them. Once again, a big thank you.

Reply from Clare Mould, Executive Administrator to the Board of Directors at Bentley Manor Care Home

We're so very sorry to hear of the passing of your beloved mum, please accept our deepest condolences. Your mum was a much-loved member of Bentley Manor Care Home and the team loved caring for her. They really enjoyed seeing you and talking to you when you visited too! Thank you for your kind words about the team and the fantastic care that they give to residents. Kind regards, Clare.

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Review of
Bentley Manor Care Home
from Petet H (Son of Resident) published on 14 January 2025

Submitted via Website • Report

Overall Experience

I visit my mum every day at Bentley Manor Care Home. I have built up a great relationship with all of the team who care for my mum and I couldn't wish for better people to look after her. These are wonderful people who truly understand the needs of the residents. People I enjoy seeing every day, like

a family to me. I consider myself very lucky to have found such an awesome place for my mum to feel safe and secure in. Thanks to all at Bentley Manor.

Reply from Clare Mould, Executive Administrator to the Board of Directors at Bentley Manor Care Home

What a lovely review to receive! Your mum is in very good hands at Bentley Manor Care Home and the team there love caring for her. It's great that you find it an awesome place, with a team of wonderful people! We are honoured that you consider them family and they love having you visit too! Kind regards, Clare.

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Review of
Bentley Manor Care Home
from Steven C (Son of Resident) published on 25 December 2024

Submitted via Website • Report

Overall Experience

I want to send a massive thank you to all the staff that have looked after my dad, who sadly passed away on 28th November 2024, aged 84. He has been a resident at the Meadows since March 2017 following a terrible stroke that left him unable to move or communicate. Many homes turned us away because of

his extreme needs and requirements but Bentley Manor Care Home accepted him without hesitation.
I can't really find the words to express my gratitude to everyone who has cared for him over the last eight years. The staff at Bentley Manor have all been amazing right to the end. They have showed enormous kindness and given my dad as much comfort, dignity and quality of life as you could expect in his situation.
I am so glad we chose Bentley Manor and that my dad was accepted there. He spent the remaining years of his life in a place that gave him the love and care he so richly deserved.
Thank you so much.

Reply from Clare Mould, Executive Administrator to the Board of Directors at Bentley Manor Care Home

We are all so sorry that your dad passed, please accept our deepest condolences. Our team were very fond of your dad and did everything they could to ensure that he was comfortable and cared for. It's great to know that you think so highly of the team at Bentley Manor and that you were so happy with your choice of care home. Everyone at Bentley Manor will miss him. Kind regards, Clare.

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Review of
Bentley Manor Care Home
from Linda W (Mother-in-law of Resident) published on 20 December 2024

Submitted via Website • Report

Overall Experience

The home is always warm and welcoming, staff and resident appear to be very happy.
The home appears clean and tidy.
The residents have regular entertainment which they appear to appreciate.
The outside of the home / gardens always appears to be kept tidy.

Reply from Clare Mould, Executive Administrator to the Board of Directors at Bentley Manor Care Home

Thank you for your lovely review of Bentley Manor Care Home! We have a great team at Bentley Manor who go above and beyond to provide a welcoming, clean and tidy environment for all our residents. Our team love what they do and are dedicated to providing the best care possible. The activities on offer at Bentley Manor are excellent and our residents and team love joining in! Kind regards, Clare.

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Review of
Cromwell Court Care Home
from Julie M (Daughter of Resident) published on 29 November 2024

Submitted via Website • Report

Overall Experience

Dad has been at Cromwell Court after discharge for assessment after a lengthy stay in hospital. This is my first experience of the care home system and I have been worried about making a decision about care for my dad, this is not a situation he or we ever wanted for him. But from day 1 the care has

been outstanding. He has been treated with respect and dignity by the staff and he has settled so well. He was so happy to go out on a day trip to a local museum as this was his first trip into the outside world since July before he was admitted to hospital. The staff are so caring and I can tell they love their vocation.
The whole experience to date has made the very hard decision to place Dad at Cromwell easy and both myself and my sister know he will be very much looked after. Thank you to the manager and your fabulous team.

Reply from Tracey Eaton, Registered Manager at Cromwell Court Care Home

Thank you for such a lovely review of Cromwell Court Care Home! Our team at Cromwell love caring for your dad and caring for him with dignity and respect is their priority. Our activities team at Cromwell are amazing; they make sure that activities are varied for everyone and enjoy arranging trips out to places like the local museum, we're so pleased your dad enjoyed it! We will pass on your thanks to the team. Kind regards.

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Review of
Cromwell Court Care Home
from Elaine W (Daughter of Resident) published on 17 September 2024

Submitted via Website • Report

Overall Experience

We had a wonderful time on 3rd August 2024, it was my dad's 90th birthday, the staff were very welcoming and helpful. My dad had a great day. It was only my 2nd visit to the home, I am visiting from Australia, and it was lovely to see how special Dad is to those who look after him. I was very happy

to experience the environment he now lives in. Thank you to all members of the Cromwell Court team for taking great care of him.

Reply from Clare Mould, Executive Administrator to the Board of Directors at Cromwell Court Care Home

Thank you for your lovely review of Cromwell Court Care Home! We were honoured to celebrate your dad's 90th birthday with him and his family and he is indeed very special to everyone at the care home. We pride ourselves in having a wonderful team of staff at Cromwell Court who work hard to be welcoming and helpful. We will pass on your thanks to the team at Cromwell Court, and we look forward to having you visit again sometime!

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Review of
Cromwell Court Care Home
from Kay B (Daughter of Resident) published on 5 September 2024

Submitted via Website • Report

Overall Experience

I was extremely anxious about taking Mum to a nursing home but this was very quickly overcome. The staff here at Cromwell Court are amazing, caring, polite, and very hard-working, and with their knowledge, Mum was made to feel at home, and within a few days I could see was settled. A relief to say the

least. She is now in a safe environment with her care needs to be met and my mind is at ease, mum has even made friends which is lovely to see. I would highly recommend Cromwell Court, staff and management do outstanding work here to ensure the very best care is given - Thank you.

Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

What a wonderful review, thank you so much for taking the time to submit it. Thank you also for the 5* review! It's great to read that you feel that the staff and management do outstanding work and that your Mum was made to feel at home giving you peace of mind, with best wishes.

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Review of
Bentley Manor Care Home
from L T (Daughter of Resident) published on 20 August 2024

Submitted via Postal Card • Report

Overall Experience

My mum has been at Bentley Manor Care Home for twelve months. The carers are very nice, helpful and kind. The food when she first arrived was good but then went downhill when the chef left. There has been improvement though in the last few months. The rooms are kept very clean and the home itself. Some

improvements could be made to the front. i.e. around the pond, some tubs of flowers maybe and in the large garden, it's very bare.

Reply from Clare Mould, Executive Administrator to the Board of Directors at Bentley Manor Care Home

We have a wonderful team of carers at Bentley Manor Care Home and we are so pleased that they are very nice, helpful and kind to you. It's great to know that you find the home clean and that the food has improved and we hope that your Mum is enjoying it again now. We will ensure that you comments to improve the front area are passed on to the staff at the home to them to work on. Kind regards, Clare.

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Review of
Cromwell Court Care Home
from Keith M (Son of Resident) published on 19 August 2024

Submitted via Website • Report

Overall Experience

Today is our father's 90th birthday, he joined Cromwell Court as a resident in December 2023. His care has been excellent since day one.
All staff, no matter what their title is (nurse, carer, cleaner, animation, maintenance, catering, admin staff etc) ensure that Dad is comfortable and all his needs

are met.
His current state of health meant that we were unable to bring him home to celebrate. However, the manager and her team arranged for us, and a small family group, to use the resident's on-site 'pub' to gather together with Dad to make sure he had the best day possible. He enjoyed the time we had opening his cards and presents, and sampling the wonderful buffet supplied by the catering team. My two sisters, myself and Mum's grateful thanks to all.

Reply from Clare Mould, Executive Administrator to the Board of Directors at Cromwell Court Care Home

We are so pleased to hear about the celebrations for your dad's 90th birthday celebrations! Our staff love to go that extra mile to make birthdays special and the catering staff do put on a wonderful buffet! It's great to know that your dad has received excellent care, our staff do work hard to ensure all residents needs are met. We will ensure your thanks are passed on to all at Cromwell Court Care Home.

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Review of
Cromwell Court Care Home
from J R (Niece of Resident) published on 19 August 2024

Submitted via Postal Card • Report

Overall Experience

My first impression of Cromwell Court is of the warmth of the staff and it has a very homely feeling, which suits my auntie very well.
The staff are great and are very good at dealing with any situation that arises.
On every visit everywhere is always clean and residents are looked after very well.

Reply from Clare Mould, Executive Administrator to the Board of Directors at Cromwell Court Care Home

Thank you for your lovely words on Cromwell Court Care Home! Our team do work hard to give the care home a lovely homely feeling and we're glad that your auntie likes this. The care that our team give to our residents is of the highest quality and we are happy to know that you appreciate this.

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Review of
The Old Vicarage & The Willows Care Home
from B C (Sister of Resident) published on 7 August 2024

Submitted via Postal Card • Report

Overall Experience

I am always treated with courtesy and respect. I am involved in my brother's care and consulted when changes in his management as planned. I am in admiration of the relationship between carers and residents, the support and kindness enable their good health to flourish.

Reply from Clare Mould, Executive Administrator to the Board of Directors at The Old Vicarage & The Willows Care Home

Thank you so much for your kind review of The Old Vicarage and The Willows Care Home! Our team work hard to build great relationships with both our residents and their relatives and it's great to know that you are treated with courtesy and respect. Kind regards.

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Review of
Clumber House Care Home
from J S (Daughter of Resident) published on 4 July 2024

Submitted via Postal Card • Report

Overall Experience

Prior to the new management being in charge of this home I was horrified with the home and was trying to get Mum moved as soon as possible. I am now seeing an improvement, the atmosphere in the home has very much improved. The decor is improving all the time. The staff understands lots of training and

implementation the learning. There are still some users to address but if things continue to improve at the current rate I think this home could get an outstanding review from CQC.

Reply from Honor Keatley, Managing Director at Clumber House Care Home

Thank you so much for taking the time to write such a positive review. It's great to read that the progress being made is having a positive impact. I'm sure you will continue to see positive changes moving forward.

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Review of
Cromwell Court Care Home
from R C (Daughter of Resident) published on 17 June 2024

Submitted via Postal Card • Report

Overall Experience

My Mother's needs are cared for. As a late-stage dementia patient, she needs 24-hour full assistance. She seems comfortable. Nursing managers and staff will raise any concerns or issues. She needs regular cleaning after food and nappy changes. Recommendation certain members of staff stand out and deserve

special recognition.

Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

Thank you for taking the time to submit your review. It's good to read that your mum's needs are cared for. It would be good to know who those team members are that deserve special recognition. Maybe you could let me know by emailing info@harbourhealthcare.co.uk? With best wishes.

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Review of
Cromwell Court Care Home
from Sue J (Daughter of Resident) published on 17 June 2024

Submitted via Website • Report

Overall Experience

I cannot praise Cromwell Court enough. All the staff are stars, they are caring, thoughtful, and amazing at what they do. My mum has been there for a month and doesn't want to leave! She is well looked after by the attentive staff, loves everyone, and says she's staying put. Her mental health and demeanour

have improved 100% since being there.
She has made friends, loves the activities and we have peace of mind that she is in a safe environment. Her Altzimers are regularly checked, as is her general health and we are informed straight away if there are any issues.
My mum says all the staff are angels and she couldn't fault them.
My mum is a character and fits in just right lol
The home manager is down to earth (as are all the staff) and manages the home impeccably.
The activities, the food, and all the surroundings are excellent. We would highly recommend Cromwell Court and I'm so glad I chose them to look after my mum in her twilight years.

Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

Wow, what a review. It made me smile because you have summed up Cromwell Court and its team perfectly. I can't wait to meet your mum and completely understand when you say she is a character and fits in just right! With best wishes.

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Review of
Clumber House Care Home
from A W (Daughter of Resident) published on 17 June 2024

Submitted via Postal Card • Report

Overall Experience

My Father has been a resident since August 2023 and has been cared for well. In recent months he had required physio and help getting to and from appointments at different hospitals which has all been handled well. He enjoys his meals, the care given to him by the staff, and his regular chats with the

Nursing Home manager. He feels heard, safe, and well looked after. My brother and I feel fortunate to have our Father so happy and well cared for. Thank you.

Reply from Honor Keatley, Managing Director at Clumber House Care Home

Thank you so much for your thoughtful review. To read that your father feels heard, safe, and well looked after made me feel extremely proud of our team, with best wishes.

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Review of
Cromwell Court Care Home
from Bev B (Father of Resident) published on 12 June 2024

Submitted via Website • Report

Overall Experience

My Dad has been at Cromwell Court for some time now and he is very happy and settled. The staff are excellent and cannot do enough for my Dad, the two ladies who coordinate the activities are fantastic and go above and above to ensure that my Dad is happy and comfortable including taking him for his

haircut on a regular basis which is a fantastic help to both myself and my sister and we both work fulltime. The home is very clean and the garden area is great, my Dad loves gardening and the home has bought a greenhouse and has a regular subscription for seeds for the home and my Dad to help grow.

Reply from Honor Keatley, Managing Director at Cromwell Court Care Home

What a fantastic review and thanks for the 5* rating too! It's great to read about your Dad's life at Cromwell Court. It sounds like he's having a great time and managing to keep up with his passion for gardening. Fantastic! With best wishes.

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Review of
The Old Vicarage & The Willows Care Home
from S M (Resident) published on 14 May 2024

Submitted via Website • Report

Overall Experience

Very friendly staff and welcome, nice clean home, all residents look happy and pleased to see you.

Reply from Honor Keatley, Managing Director at The Old Vicarage & The Willows Care Home

Thanks so much for taking the time to write a review and for giving us a 5-star rating! With best wishes, Managing Director.

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Review of
The Old Vicarage & The Willows Care Home
from Sharon R (Daughter of Resident) published on 3 May 2024

Submitted via Website • Report

Overall Experience

I visited my mum this evening, my mum looked beautiful she was glowing and talking to me (she never usually speaks to me) I was so happy that I cried that my mum was looking amazing.
I know there’s new staff and I do believe that this is a contribution to my mum looking so well, my mum does relate

to younger people, but the care my mum is getting is amazing.
Thank you.

Reply from Honor Keatley, Managing Director at The Old Vicarage & The Willows Care Home

Thank you so much for your fantastic review and your 5* rating. Your review both made me smile and brought a tear to my eye as I imagined you with your mum. It is great for new care seekers to read reviews like yours to better understand what life is like at The Old Vicarage & Willows. With best wishes.

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Care Homes Owned by Harbour Healthcare Ltd in Cheshire

Harbour Healthcare Ltd Locations in Cheshire (4)

Harbour Healthcare Ltd Reviews in Cheshire (240)

The Old Vicarage & The Willows Care Home

The Old Vicarage & The Willows Care Home

Bentley Manor Care Home

Bentley Manor Care Home

Bentley Manor Care Home

Bentley Manor Care Home

Cromwell Court Care Home

Cromwell Court Care Home

Cromwell Court Care Home

Bentley Manor Care Home

Cromwell Court Care Home

Cromwell Court Care Home

The Old Vicarage & The Willows Care Home

Clumber House Care Home

Cromwell Court Care Home

Cromwell Court Care Home

Clumber House Care Home

Cromwell Court Care Home

The Old Vicarage & The Willows Care Home

The Old Vicarage & The Willows Care Home

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