Harbour Healthcare Ltd in Cumbria | 2 Care Homes

Review of
Riverside Court Care Home
from Andy S (Son of Resident) published on 26 March 2025

Submitted via Website • Report

Overall Experience

My dad was admitted to Riverside Court in early February , he made his own enquiries about staying and after chatting with the manager he was so looking forward to staying.
From day 1 the staff were phenomenal. The professionalism, the knowledge and experience of the nurses, carers, support staff

coupled with their unbelievable kindness is something I have never experienced in any establishment before. We talk about the NHS being heroes during Covid but all these people at Riverside Court are just as much heroes as the NHS workers were. Nothing was too much trouble for the staff and this really made my dads short stay as comfortable as possible during his illness.
I wouldn't hesitate recommending this nursing home to anyone in the future . I am so pleased my dads last few weeks were spent here, I couldn't have wished for any better place.
Thank you so much , it means a lot . Keep up the phenomenal work , you are all amazing.

Reply from Claire Cole, Marketing Assistant at Riverside Court Care Home

Thank you so much for taking the time to share your experience and your kind words about the team. We are extremely passionate about caring for our residents, and we're so glad it made a difference during a difficult time. All the best.

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Review of
Riverside Court Care Home
from David M (Son of Resident) published on 25 March 2025

Submitted via Postal Card • Report

Overall Experience

When our mother took a turn for the worse the staff at Riverside Court went over and above in the way they cared for out mam and also the kindness and hospitality shown to the family.

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Review of
Harbour View Care Home
from Shaun M (Son of Resident) published on 20 March 2025

Submitted via Website • Report

Overall Experience

The care which my Mam received at Harbour View was simply outstanding. From the very first moment I met with the lovely and understanding Manager I couldn't have felt more reassured and confident that my Mam was going to be looked after brilliantly. The staff are so caring, efficient and welcoming,

nothing was ever too much trouble for them. The bedroom was spotless, with a commanding view over the Harbour, enabling all our family to feel uplifted each time we visited. The food looked and smelled delicious. The staff who looked after Mam were so charming to her that she instantly felt at home. Medication was professionally administered and we were regularly informed of Mam's condition. This is a fantastic establishment; I cannot speak too highly of the loving and respectful team.

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Review of
Harbour View Care Home
from Tracey W (Niece of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience

Our Uncle received outstanding care from the team at Harbour View Care Home. It is a wonderful home, so welcoming, beautifully decorated and clean. Lovely home cooked meals and cake! The staff are amazing, incredibly kind, patient and compassionate. We cannot thank the team enough.

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Review of
Riverside Court Care Home
from D J (Brother-in-law of Resident) published on 4 November 2024

Submitted via Postal Card • Report

Overall Experience

Since moving into Riverside, my sister-in-law is the happiest we have seen her in years even at home with carers she wasn't this happy. She loves the carers, the games, quizzes, karaoke, and the crack she has with all the staff and other residents. It's made her life much better.

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Review of
Riverside Court Care Home
from V L (Brother-in-law of Resident) published on 1 November 2024

Submitted via Postal Card • Report

Overall Experience

Every time I visit its a joy to see the staff are happy and communicating with the residents and there seems to be plenty going on to keep everybody occupied.

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Review of
Riverside Court Care Home
from S P (Son of Resident) published on 25 October 2024

Submitted via Postal Card • Report

Overall Experience

All staff are very caring, polite and helpful. Not only to the residents but also to all visitors. Nothing is too much trouble. Upon admission, everything was explained in detail and any questions were answered. In my view, Riverside was/is the perfect choice and is an excellent care home.

Reply from Tessa Matthews, Marketing at Riverside Court Care Home

Thank you for commenting on your recent experience at Riverside Court Care Home. Our residents' wellbeing is our main priority and it is great to hear that you were so pleased with the quality of our care and found the information provided to you on admission was comprehensive and helpful.

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Review of
Harbour View Care Home
from M J (Son of Resident) published on 23 October 2024

Submitted via Website • Report

Overall Experience

My mam went to Harbour View for end-of-life care, as she had advanced dementia and other medical issues, the home is very clean, the rooms are beautifully decorated and the staff are amazing and professional. The staff showed great care and compassion for my mam and made her feel welcomed and safe.

They treated her as an individual and tried their hardest to ensure the last couple of weeks of my mam's life were peaceful and calm. In a very difficult time, with Mam's complex medical needs, they treated her with the highest care and respect and made her feel that she was part of their family. They also made us, the family, feel welcomed and also made sure we were kept fully informed about the health and wellbeing of my mam.
I cannot recommend Harbour View highly enough and I will always be grateful for the way they looked after my mam.

Reply from Tessa Matthews, Marketing at Harbour View Care Home

Thank you, we always appreciate individuals taking the time to give their feedback and we are very pleased to hear that your experience at Harbour View Care Home was so positive. All of our team are committed to providing the best possible care experience for all of our residents and it is very rewarding to have their efforts recognised.

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Review of
Harbour View Care Home
from L B (Daughter of Resident) published on 24 September 2024

Submitted via Website • Report

Overall Experience

My Mam was in Harbour View for a short 6 days before she died but I wish we had found this nursing home sooner for her. The home is clean, tidy and welcoming and the staff are all kind, caring, compassionate and they really looked after my mam and us as a family. My Mam had suffered a severe stroke

and they were able to meet her complex needs and make her as comfortable as possible during her time with them and kept us fully updated and communicated with us well at all times. The other residents all looked happy and content to be there and the staff spoke to everyone as if they knew them inside out. I know the thought of nursing homes for your loved ones can be daunting and a worry but please look around Harbour View as it is a lovely place, with good staff, lovely rooms with lovely views and I felt settled knowing how well my mam was being looked after.

Reply from Maisie Lawrence, Marketing Assistant at Harbour View Care Home

Thank you for taking the time to share your experience at Harbour View. We are so sorry for your loss and offer our sincere condolences to you and your family. We understand how difficult this time must have been for you, yet it is reassuring to know that our team met your expectations and that your mam was comfortable during her final moments. Our team truly appreciates your positive feedback and recommendations to others. It means a great deal to us to know you felt your mam was treated with dignity and compassion and that you supported yourself during such a challenging time. If there is anything more we can do, please don't hesitate to reach out.

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Review of
Harbour View Care Home
from Gemma W (Daughter of Resident) published on 19 September 2024

Submitted via Website • Report

Overall Experience

My mam went into Harbour View after 4 months of being in hospitals. We were over the moon when mam got a place at Harbour View. From when she arrived she recieved excellent care and service as did we, her family. All the staff are so professional from management to carers, nurses, domestics, kitchen

staff and maintenance. My mam was only at Harbour View 24 hours and our family cannot thank this team enough for the excellent and dignified care given to my mam at the end of her life because you all made a massive difference to the rest of our lives. Thank you all.

Reply from Maisie Lawrence, Marketing Assistant at Harbour View Care Home

Hello, thank you for your kind comments about our entire team at Harbour View. We truly appreciate you taking the time to share your mum's experience during her time with us, and we are very sorry to hear about your loss. We understand how difficult it must have been, but we are glad that you felt our team lived up to expectations and treated your mum with the dignity and compassion she deserved in her final moments. If there is anything more we can do to support you, please do not hesitate to reach out. Take care, and thank you once again.

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Review of
Riverside Court Care Home
from D L (Daughter of Resident) published on 24 May 2024

Submitted via Postal Card • Report

Overall Experience

My dad came to Riverside in February from being in hospital. He took some settling but now he is eating and drinking with thanks to the lovely staff and starting to gain weight. All the staff are lovely, friendly and nothing is any trouble; we are very pleased with my dad/granda's care.

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Review of
Harbour View Care Home
from Susan Q (Daughter of Resident) published on 20 May 2024

Submitted via Website • Report

Overall Experience

I was delighted to find that Harbour View could offer respite accomodation at short notice for my mam. After initial anxiety about going to Harbour View, my mam settled nicely into the warm, friendly environment. The room was pleasant and the overall ambience of the home was welcoming. All the staff

I met were polite and friendly I went away reassured that mam would be well cared for. Chatting to Mam following her stay she commented on how friendly everyone was and how lovely the meals were. The activities coordinator was a bubbly person who obviously enjoyed her role in the home. Mam is already booked for her next stay. Thank you Harbour View.

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Review of
Riverside Court Care Home
from D J (Brother-in-law of Resident) published on 15 May 2024

Submitted via Postal Card • Report

Overall Experience

My sister-in-law settled into Riverside Court straightaway. The staff are so caring. They help her to get involved in activities. She loves the meals. We've never seen her look so happy. The cleanliness is there at all times.

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Review of
Harbour View Care Home
from Margaret J (Daughter of Resident) published on 15 May 2024

Submitted via Website • Report

Overall Experience

Dad went in for a long weekend while we were away. Loved it and asked if he could move in. Been there about 18 months now, happy, lovely staff.
Activities provided if want to take part, trips to town for ice creams.
Kept informed when jabs etc are required.

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Review of
Riverside Court Care Home
from L J (Sister of Resident) published on 8 May 2024

Submitted via Postal Card • Report

Overall Experience

When my sister moved into the home both me and my sister were unsure, but not anymore, from management to staff and admin staff and activity coordinator are all excellent at what they do. My sister is so happy. She has gained weight for the first time in years and is always smiling. We thank you all

for that. I would recommend Riverside Court Care Home very highly to everyone.

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Review of
Harbour View Care Home
from Brenda M (Daughter of Resident) published on 8 May 2024

Submitted via Website • Report

Overall Experience

This is a lovely care home, with amazing staff. Couldn't ask for a better care home. I would definitely recommend it. The staff were sympathetic and caring when Mam passed away, and supported my family and me.

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Review of
Riverside Court Care Home
from Marion P (Respite Resident) published on 1 May 2024

Submitted via Postal Card • Report

Overall Experience

My stay has been ok, it has been everything I'd hoped for. The staff are friendly and do go out of their way for me. I did enjoy going to the arts and crafts and I also went out to do a little shopping before I went home and also had lunch. The girls also left me some knitting and books for my room.

I will return in the near future for another holiday, thank you.

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Review of
Riverside Court Care Home
from Sue G (Respite Resident) published on 1 May 2024

Submitted via Postal Card • Report

Overall Experience

I have been dreading going into a care home, even for respite. I have had a wonderful surprise, I am not having my independence taken away, there is always help if I want or need it. The staff are all lovely, fun, kind and compassionate. I feel like I am going on a very enjoyable holiday.

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Review of
Riverside Court Care Home
from Nicola E (Niece of Resident) published on 21 December 2023

Submitted via Postal Card • Report

Overall Experience

All staff are lovely and helpful. From management, carers, kitchen staff and cleaners are all amazing. I always feel welcome and love to see the foyer looking amazing. A special mention to the activity team who go above and beyond for everyone.

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Review of
Riverside Court Care Home
from Christine M (Sister of Resident) published on 14 December 2023

Submitted via Postal Card • Report

Overall Experience

Excellent service, happy to have my sister in this care home. Very well looked after. Home from home. She enjoys the activities , they are brilliant.

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Care Homes Owned by Harbour Healthcare Ltd in Cumbria

Harbour Healthcare Ltd Locations in Cumbria (2)

Harbour Healthcare Ltd Reviews in Cumbria (87)

Riverside Court Care Home

Riverside Court Care Home

Harbour View Care Home

Harbour View Care Home

Riverside Court Care Home

Riverside Court Care Home

Riverside Court Care Home

Harbour View Care Home

Harbour View Care Home

Harbour View Care Home

Riverside Court Care Home

Harbour View Care Home

Riverside Court Care Home

Harbour View Care Home

Riverside Court Care Home

Harbour View Care Home

Riverside Court Care Home

Riverside Court Care Home

Riverside Court Care Home

Riverside Court Care Home

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