Harbour Healthcare Ltd in Derbyshire | 1 Care Home

Review of
Regency Hall
from Liane L (Daughter of Resident) published on 25 October 2023

Submitted via Website • Report

Overall Experience

Putting mum into care was a heart-breaking decision and one that I struggled with for a long time. I looked everywhere and nowhere was ever good enough. And then I came across Regency Care Home and all my prayers were answered. From the moment I phoned up and went in to view I felt reassured. Mum settled

in on day one (and yes I mean day one) she phoned all excited about her new home, and when I visited later that day she was excited showing me where everything was. She truly is treated like family by all. Everyone has been amazing with both mum and me, keeping me updated constantly on her progress and constantly updated. Whenever I have taken mum out for the day all she wants to do is get back and tell her friends (the staff) what she has been up to. I have recommended Regency as I know how hard that decision can be to put a loved one in care. She is settled and happy and truly that is all I can ask for.

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Review of
Regency Hall
from Julie P (Daughter of Resident) published on 12 September 2023

Submitted via Website • Report

Overall Experience

My mum has been a resident at the home for just over a year now and has received quality care and attention throughout her stay. All the staff from the chef, carers, domestic staff, activities staff and management are accommodating and supportive and have been responsive to any requests that I have

made concerning my mum.
The rooms are beautiful and spacious and have en suite facilities. The home itself is quite grand and a lovely garden at the back.
I would like to take this opportunity to thank all the staff and management for caring for my mum for the time she has been a resident here, still at this present time.

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Review of
Regency Hall
from Carol L (Daughter of Resident) published on 23 June 2023

Submitted via Website • Report

Overall Experience

My mum has been with the team at Regency Hall since December 2018. She has received fantastic care and attention over the last few years. Mum loves all the staff, who are friendly, helpful and fun to be around. I would recommend the team highly and the chef makes great cakes!

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Review of
Regency Hall
from A B (Brother of Resident) published on 14 June 2023

Submitted via Website • Report

Overall Experience

Whilst my sister was resident here she was well looked after, especially at the end of her life.
The staff were kind and thoughtful towards her.
She was always kept clean and tidy and there were never any unpleasant aromas.
The staff kept us informed of my sister's state of health and were always

helpful towards us when we visited.

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Review of
Regency Hall
from Andrew H (Son of Resident) published on 17 May 2022

Submitted via Website • Report

Overall Experience

My mum has recently spent 4 months in this home. The quality of care was awful. I was never able to get hold of anyone to check on my Mum, if I did manage to they were extremely vague with the information. Every time I came to visit her it was clear that she’d not been washed and was often still in

her bedclothes. Nails never cut, hair never washed, toenails and legs in a terrible state. She told me they only cleaned her toilet when they knew I was visiting and on many occasions, I had to ask for toilet paper as there was none in her bathroom. She was never asked to take part in anything social outside of her room and never taken outside once for fresh air.
One evening she called me very distressed as another male resident had come into her room and frightened her. I managed to get hold of a member of staff to get them to go and sort this out and he then told her off for getting him in trouble which caused her further distress. I am delighted to say I have now moved her elsewhere.

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Review of
Regency Hall
from Carolyn R (Wife of Resident) published on 31 March 2021

Submitted via Website • Report

Overall Experience

My husband has been a resident at Regency Hall for over a year and has deteriorated over that time until he has become bedridden recently. He suffers intermittent seizures and has difficulty communicating. Throughout the time the staff have cared for him with gentleness, patience and love. They monitor

him constantly night and day, sit with him wash and feed him. They have arranged for music that he likes played which means a lot as he is blind. He is clean, comfortable and contented. Thus involves a lot of extra work for the staff but they do it all with love and kindness. I have been most impressed with the general atmosphere of the home and the work ethic which exists there. The staff from the managers to the general staff are always approachable and supportive not just for their residents but for the families too. Throughout these difficult times, they have stayed strong and committed. I cannot praise them highly enough.

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Review of
Regency Hall
from Mandy A (Daughter of Resident) published on 19 March 2021

Submitted via Website • Report

Overall Experience

I have visited my mum twice so far this month. It has been lovely to get together again and the staff at Regency have been very helpful and accommodating. It is clear that my mum has been well cared for during the past year and I would like to thank the staff for their efforts over this difficult time.

As I haven't been able to visit over the past year (until this month), I do not have recent knowledge of a lot of the following categories.

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Review of
Regency Hall
from Emma C (Daughter of Resident) published on 18 March 2021

Submitted via Website • Report

Overall Experience

Made the very hard decision to place both my mum and dad into Regency Hall in May 2019, they share a lovely room and I know they are well looked after. Nothing is too much trouble, supportive management and carers. Very responsive to any requests. Both my parents have settled really well. Lovely surroundings

and well-kept gardens. Thank you Regency staff, keep up the good work!

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Review of
Regency Hall
from Stephen L (Son of Resident) published on 15 March 2021

Submitted via Website • Report

Overall Experience

Mum had attended day care sessions at Regency Hall before becoming a full-time resident. It was great to see her enjoying the interaction with other residents and staff. Mum always said she did not want to go into full-time care, but since moving into Regency Hall her quality of life has improved immensely

and she is 100% happy there. She gets her meds on time, interacts with other residents and staff and can have pretty much anything she wants. Although I've not been able to visit mum in her room since last March, I always found the home to be very clean and tidy. All of the staff are warm, friendly, caring and happy to help with anything; from going out to buy stuff for her, to facilitating video calls during this difficult time. If I need/want to speak with the manager for updates, she is always available. One of the main things I like about her is her honesty about how things are. One-on-one visits started in March 2021 and I have been able to visit mum again! Well done all!

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Review of
Regency Hall
from Tim H (Son of Resident) published on 9 March 2021

Submitted via Postal Card • Report

Overall Experience

Beautiful looking venue and so close to my home to be able to visit. Mum's stay was supposed to be isolated for the first 14 days due to Covid-19 restrictions. This was not observed and other (many) issues came to light. I removed Mum after six days and almost nothing in writing from the management.

Words and actions do not match and CQC investigation instigated prevents more details.

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Review of
Regency Hall
from A I (Daughter of Resident) published on 15 October 2019

Submitted via Postal Card • Report

Overall Experience

The manager and staff made the difficult decision more manageable. Fantastic facilities and lovely surroundings. The staff are caring and very supportive. The manager is always available for a chat.

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Review of
Regency Hall
from Emma W (Resident) assisted by family/friend published on 30 January 2019

Submitted via Postal Card • Report

Overall Experience

I like it here. At first, I didn't want to come into a home, but I had a bad fall and spent a long time in hospital and I wasn't safe to live on my own any longer.
Now I am here, I don't ever want to leave. Everyone looks after me and I've made a lot of friends. I have been on lots of days out and

my granddaughter comes with me too.
Everyone is just like a big family.
The meals are all homemade. The chef looks after us well, everyone does.

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Review of
Regency Hall
from Brian B (Son of Resident) published on 30 January 2019

Submitted via Postal Card • Report

Overall Experience

My Mum came to live at Regency Hall after a bad fall at home and poor care from hospital.
Since coming to live here my mum is like her old self again. She loves living here and the staff are fantastic.
We ourselves as a family have also been well cared for with all our worries quashed. Managers and

staff here are 'simply the best'. Thank you all.

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Review of
Regency Hall
from Carly W (Granddaughter of Resident) published on 17 January 2019

Submitted via Website • Report

Overall Experience

The standard of care given by every single member of staff here is exceptional, from the chef, domestic staff, care staff and management, nothing is too much for anyone. The home is beautiful, my grandma has a room that's so personal to her with all her belongings and pictures, she is so happy here.

She has lots of new friends and loves all the activities, days out, crafts and sing songs. I visit her every day as do my mum and aunty and we are always made welcome and constantly asked if everything is OK and if anything needs doing, nothing ever seems too much. I feel so at ease knowing my grandma is safe and well looked after by all at Regency Hall.

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Review of
Regency Hall
from Ellis W (Great-granddaughter of Resident) published on 17 January 2019

Submitted via Website • Report

Overall Experience

My great grandma absolutely loves living in her new home. She has a best friend who sits next to her every day, all the staff look after her and care for her so well. The carers are amazing, they always make sure if my mum or grandma have any questions or worries about Great Grandma, its sorted out

asap and they are so on the ball. All the carers are lovely and the chef makes all the food from scratch and its lovely.
I'm so happy my great grandma is happy. Thank you all so much, she loves her home, friends and staff and all the nice activities she gets to do.

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Review of
Regency Hall
from Tom J (Grandson of Resident) published on 10 January 2019

Submitted via Website • Report

Overall Experience

1st time experience with a care home, all I can say is absolutely fantastic place, staff are caring and dedicated, services are excellent, no trouble whatsoever.
My grandma has been in here for nearly six months now and she loves every second of it. She has made friends and enjoys the activities that

they provide.
Can and will highly recommend this place.

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Care Home Owned by Harbour Healthcare Ltd in Derbyshire

Harbour Healthcare Ltd Locations in Derbyshire (1)

Harbour Healthcare Ltd Reviews in Derbyshire (16)

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