Harbour Healthcare Ltd in Devon | 3 Care Homes

Review of
Devonshire House and Devonshire Lodge Care Home
from S F (Daughter of Resident) published on 17 March 2025

Submitted via Postal Card • Report

Overall Experience

My mum seems very settled and well looks after.

Reply from Clare Mould, Executive Administrator to the Board of Directors at Devonshire House and Devonshire Lodge Care Home

Thank you for your review of Devonshire House & Lodge Care Home! We're very pleased to hear that your Mum is settled and well looked after by our fabulous team. Kind regards

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Review of
Devonshire House and Devonshire Lodge Care Home
from K F (Daughter of Resident) published on 11 March 2025

Submitted via Postal Card • Report

Overall Experience

Every time we come here the home is clean, and well kept. The staff always greet us with a smile. My mum is always happy. The entertainment team always keep the residents occupied and not just sat around in chairs which is good to see.

Reply from Clare Mould, Executive Administrator to the Board of Directors at Devonshire House and Devonshire Lodge Care Home

Our team at Devonshire House & Lodge Care Home pride themselves on providing a well kept and and clean environment for their residents and their families. The activities at Devonshire House & Lodge are excellent and always popular and we hope your Mum gets to join in with lots of them! We're very pleased to hear that your Mum is so happy! Kind regards

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Review of
Devonshire House and Devonshire Lodge Care Home
from R F (Son of Resident) published on 11 March 2025

Submitted via Postal Card • Report

Overall Experience

The home is a wonderful home for my mother. The staff are very caring and professional. The home its self is well set up and provides for all the clients. The Lifestyle Team provide a great experience for everyone, making sure everyone is engaged in all of the activities.

Reply from Clare Mould, Executive Administrator to the Board of Directors at Devonshire House and Devonshire Lodge Care Home

Thank you for your review of Devonshire House & Lodge Care Home! It's so lovely to hear that you find the home wonderful, and that the staff are caring and professional; they do work incredibly hard to provide the best care possible for your mother. The activities at Devonshire House & Lodge are excellent and everyone loves to join in! Kind regards

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Review of
Devonshire House and Devonshire Lodge Care Home
from J W (Daughter of Resident) published on 11 March 2025

Submitted via Postal Card • Report

Overall Experience

Mum is very well cared for and seems very happy. It is a relief for the family that she is in a safe environment. Mum especially enjoys all the activities provided. A special thanks to the Activities Team.

Reply from Clare Mould, Executive Administrator to the Board of Directors at Devonshire House and Devonshire Lodge Care Home

Thank you for your review of Devonshire House & Lodge Care Home! It's wonderful to know that you are happy with your Mum's care and that she is safe and happy with us. Devonshire House & Lodge do have an excellent array of activities and they are always popular, we're glad your Mum enjoys them, too! Kind regards, Clare

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Review of
Belle Vue Care Home
from Edna A (Friend of Resident) published on 5 March 2025

Submitted via Website • Report

Overall Experience

Excellent staff friendly caring and very helpful nothing too much trouble very caring . Food excellent cleanliness perfect nothing too much trouble activities are brilliant everyone can join in according to ability and are given help if needed. Room are light airy and warm every so often they are taken

to beach which is so nice

Reply from Clare Mould, Executive Administrator to the Board of Directors at Belle Vue Care Home

What a fabulous review of Belle Vue Care Home! We have a wonderful team at Belle Vue who really are friendly, caring and very helpful. The team work hard to provide a clean home, excellent food and brilliant activities for everyone to enjoy. The trips to be beach are always enjoyed by those who go! Kind regards, Clare

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Review of
Elburton Heights Care Home
from N W (Son of Resident) published on 26 February 2025

Submitted via Postal Card • Report

Overall Experience

I could not have been happier with the care my mum was given. The staff were exceptional and I cannot speak too highly of the place. The best thing about it was the fact you were welcome to visit your mum any time you wanted - you didn't have to pre-book as in other homes. We were told they had nothing

to hide by the manager, that was very much the case as we never found anything untoward, the family was still the same. I would highly recommend this place.

Reply from Clare Mould, Executive Administrator to the Board of Directors at Elburton Heights Care Home

Thank you for your review of Elburton Heights Care Home! It's great to know that you found the team to be exceptional, they do go above and beyond to provide the best care possible for all their residents and their families. We value our visitors and you are welcome anytime! Kind regards

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Review of
Belle Vue Care Home
from Kay P (Daughter of Resident) published on 21 February 2025

Submitted via Website • Report

Overall Experience

My father was a resident here for nearly 5 years on the dementia floor. The staff here are exemplary. They cared for and 'loved' my Dad all through his time here in particular the nursing staff and his carer who also cared for him. Sadly he passed away on 30th October but right through to the end he

was comfortable and well cared for. Again the staff were thoughtful and understanding to me and my family during the final days. The home is clean and the residents are happy and well fed. I can't recommend them enough. Thank you, he was happy here.

Reply from Clare Mould, Executive Administrator to the Board of Directors at Belle Vue Care Home

Thank you for your kind words about Belle Vue Care Home! Please accept our sincere condolences for the loss of your father, he certainly was a very much loved member of our community. It's good to know that he was happy, well cared for and comfortable - our team work very hard to ensure that this is the case. We are glad that you and your family were also looking after in his final days. Kind regards.

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Review of
Elburton Heights Care Home
from Heather C (Daughter of Resident) published on 3 February 2025

Submitted via Website • Report

Overall Experience

My mother went into Elburton Heights in May 2023 after a fall in her previous care home left her unable to walk. After a bumpy start, she settled in really well. I can't praise the care she received enough, they were absolutely amazing with her. She wasn't the easiest to deal with, but with patience

and care from the excellent staff, she was comfortable and content. When she died in November, everyone was so kind and respectful to us. I would recommend Elburton Heights to anyone who needed care.

Reply from Clare Mould, Executive Administrator to the Board of Directors at Elburton Heights Care Home

Please accept our deepest sympathy for the passing for your Mum, she was a much loved member of Elburton Heights. Our team worked very hard hard to provide her with the best care possible to ensure that she was comfortable and content and we are glad that you were treated with kindness and respect. Thank you for your lovely review of Elburton Height Care Home. Kind regards, Clare

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Review of
Belle Vue Care Home
from Mike B (Brother of Resident) published on 18 December 2024

Submitted via Website • Report

Overall Experience

My brother has been a resident at Belle Vue Care Home for over twelve months. His care has been beyond criticism, competent and friendly staff who have been most kind and obligingly to all members of our family. The facilities and accommodation are first-rate, always very clean and tidy.
A huge improvement

on two previous nursing homes.

Reply from Clare Mould, Executive Administrator to the Board of Directors at Belle Vue Care Home

Thank you for your lovely review of Belle Vue Care Home! Your brother is a much loved member of our home and we love having you, his family, with us, too. We are so pleased that you find the team competent, friendly and kind - they work hard to provide the best care possible for your brother. We pride ourselves on providing a lovely, clean and tidy environment and it's great that you are happy with this. Kind regards.

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Review of
Belle Vue Care Home
from P B (Sister of Resident) published on 18 December 2024

Submitted via Website • Report

Overall Experience

We are now approaching our second year at Belle Vue Care Home. I can only say our time here has been outstanding and my siblings and myself are just absolutely amazed at the quality of care our brother receives. Nothing is too much trouble. Management, nurses and carers are all dedicated to making everyone

comfortable and supported. We feel so lucky every day to have found the perfect home. Thank you one and all.

Reply from Clare Mould, Executive Administrator to the Board of Directors at Belle Vue Care Home

What a lovely review, thank you! We are so pleased to know that you see Belle Vue Care Home as being the perfect home. Our team do their very best to provide your brother with the best quality of care to ensure that not only is he comfortable and supported, but that you as a family feel comfortable and supported, too. Your gratitude and kind words will be passed on to the team. Kind regards.

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Review of
Devonshire House and Devonshire Lodge Care Home
from Sally H (Regular Volunteer) published on 13 December 2024

Submitted via Website • Report

Overall Experience

I volunteer weekly every Wednesday with coffee mornings and activities. The staff interact so well with the people who live here with songs and dancing. The home is always clean and tidy. The manager is very welcoming and is very visible and approachable. She is very supportive of the lifestyle team

and I was very happy to read that they achieved a good rating in a recent CQC review.

Reply from Clare Mould, Executive Administrator to the Board of Directors at Devonshire House and Devonshire Lodge Care Home

Thank you for your kind review of Devonshire House and Devonshire Lodge Care Home. We were delighted to receive our rating of Good by CQC, it is a accurate and great reflection of the standards provided at the care home. Our team work hard at Devonshire to provide the best care and environment possible and they are always happy to help and answer any questions. Thank you for being a part of our team providing coffee mornings and activities - we love having you with us! Kind regards.

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Review of
Belle Vue Care Home
from Susan G (Wife of Resident) published on 29 November 2024

Submitted via Website • Report

Overall Experience

My husband has just gone into Belle Vue Care Home. Staff are so friendly and caring. The place is spotless and clean. He likes the home, he is happy with his room and loves the food.
I know my husband will be well looked after.

Reply from Clare Mould, Executive Administrator to the Board of Directors at Belle Vue Care Home

We are really pleased that your husband likes Belle Vue Care Home! Our team works very hard to ensure that it has a friendly and caring atmosphere and that the environment is clean. Your husband is much loved and a pleasure to have with us. Thank you for your kind words!

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Review of
Belle Vue Care Home
from Eddie B (Husband of Resident) published on 20 October 2024

Submitted via Postal Card • Report

Overall Experience

A clean, well-run care home with attention to detail for all residents.

Reply from Clare Mould, Executive Administrator to the Board of Directors at Belle Vue Care Home

Thank you for your kind review of Belle Vue Care Home. Our team at Belle View work hard to ensure that it is a clean, well-run home and provide the best care for all residents. Kind regards, Clare.

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Review of
Elburton Heights Care Home
from Penelope G (Respite Resident) published on 27 September 2024

Submitted via Postal Card • Report

Overall Experience

Overall, I had a very comfortable and pleasant stay. I felt very cared for, safe, and happy during my time at Elburton Heights. However, I do feel that there is a lack of interaction between the administrators and the residents. There is also a lack of staff during meal times, which could lead to a

safety issue. The food was tasty, well-prepared, and plentiful, but the menu was very limited and repetitive.

Reply from Clare Mould, Executive Administrator to the Board of Directors at Elburton Heights Care Home

Thank you for your kind review of Elburton Heights Care Home. We are pleased to hear that you had a comfortable and pleasant stay and that you felt cared for, safe and happy. It's lovely to hear that you enjoyed the food that you were offered, although we understand that you would have liked more choice and variety. We will ensure that your views on the interaction between the administrators and the residents and also the menu limitations are passed on to the team at Elburton Heights to work on. Kind regards

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Review of
Elburton Heights Care Home
from Michelle C (Daughter of Resident) published on 18 September 2024

Submitted via Website • Report

Overall Experience

My dad has been in Elburton Heights for 2 weeks now. I have found all the staff helpful and kind to him and myself on my visits. He's looked after very well, the food is good quality, varied and lots of lovely cakes too for snacks. When looking for a home for him this was the best one and I'm 100% sure

that my first impression was right for him. Nothing is too much trouble and everyone works so hard. They have great daily activities and the gardens are also very well kept. He's kept safe, clean, well fed and happy. I couldn't ask for more. Thank you everyone at Elburton Heights.

Reply from Honor Keatley, Managing Director at Elburton Heights Care Home

What a thoughtful review, thank you so much. It's great for team members to read what a great job they are doing but also useful for new care seekers to have a first-hand view of life at Elburton Heights. With best wishes

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Review of
Belle Vue Care Home
from Tracy N (Daughter of Resident) published on 5 September 2024

Submitted via Website • Report

Overall Experience

Both my parents have just recently moved into Belle Vue. Staff are friendly and caring.
Management staff are amazing, go above and beyond their duties.
Staff have made Mum and Dad, and us, so welcome. Looking forward to a long and happy future in Bellevue for my parents.

Reply from Honor Keatley, Managing Director at Belle Vue Care Home

It's great to read how well your parents are doing at Belle Vue. Thank you so much for taking the time to write a review.With best wishes, Honor Keatley Managing Director

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Review of
Elburton Heights Care Home
from D M (Wife of Resident) assisted by family/friend published on 18 July 2024

Submitted via Postal Card • Report

Overall Experience

I come to visit my husband every day and am pleased with how happy he is here. They do lots of activities and everyone is really friendly.

Reply from Clare Mould, Executive Administrator to the Board of Directors at Elburton Heights Care Home

Thank you for your lovely review of Elburton Heights Care Home. It's great to know that you are pleased with how happy he is, and our team love caring for him! We are proud to offer a wide range of activities at Elburton Heights Care Home and they are always very popular. We love seeing you every day and we look forward to seeing you soon. Kind regards

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Review of
Belle Vue Care Home
from Brendon P (Son of Resident) published on 17 June 2024

Submitted via Website • Report

Overall Experience

Overall, such a great place. Clean and tidy. Great all-around outlook to care. Attentive and caring staff team. Made a difference to my dad's wellbeing in a positive way. Dad was in quite a bad care environment prior to coming to Belle Vue.
Thank you.

Reply from Honor Keatley, Managing Director at Belle Vue Care Home

Thank you for sharing your thoughts, it's great to read that you feel your Dad's wellbeing has improved. Your review will be very reassuring to new care seekers. With best wishes, Honor Keatley

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Review of
Devonshire House and Devonshire Lodge Care Home
from J H (Respite Resident) published on 12 June 2024

Submitted via Postal Card • Report

Overall Experience

Great friendly proficient staff. Excellent nurses and management. Very helpful polite and friendly. Good food, facilities and entertainment etc. Lovely garden. My only moan is being woken up every hour in the night by a knock or door opening to check on me, but I can see it was necessary for quite a

lot of the other residents, I have no complaints at all other than that one.

Reply from Honor Keatley, Managing Director at Devonshire House and Devonshire Lodge Care Home

Thank you so much for your wonderful review and for the 5* rating! It's great to hear about your experience of living at Devonshire House. I have asked the Management team to look into risk assessing the night checks you have to see if they can reduce the frequency safely. They will have a chat with you about this. Thanks so much once again for taking the time to write such a great review.With best wishes.

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Review of
Belle Vue Care Home
from J R (Private Carer of Resident) published on 4 June 2024

Submitted via Postal Card • Report

Overall Experience

Excellent care home. They took great care of my friend right up to the end. The staff are great, staff wonderful. A very well run home cannot fault it, very impressed with all the events they carry out for the clients. A place full of smiles and laughter. Always someone to talk to if you are struggling.

Reply from Honor Keatley, Managing Director at Belle Vue Care Home

What a wonderful review. Thank you so much for sharing your thoughts at what must be a difficult time for you. It's great for the team to read your review and to understand what a positive impact they had, not only for your friend but for you too. With best wishes

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Care Homes Owned by Harbour Healthcare Ltd in Devon

Harbour Healthcare Ltd Locations in Devon (3)

Harbour Healthcare Ltd Reviews in Devon (254)

Devonshire House and Devonshire Lodge Care Home

Devonshire House and Devonshire Lodge Care Home

Devonshire House and Devonshire Lodge Care Home

Devonshire House and Devonshire Lodge Care Home

Belle Vue Care Home

Elburton Heights Care Home

Belle Vue Care Home

Elburton Heights Care Home

Belle Vue Care Home

Belle Vue Care Home

Devonshire House and Devonshire Lodge Care Home

Belle Vue Care Home

Belle Vue Care Home

Elburton Heights Care Home

Elburton Heights Care Home

Belle Vue Care Home

Elburton Heights Care Home

Belle Vue Care Home

Devonshire House and Devonshire Lodge Care Home

Belle Vue Care Home

Awards / Recognitions (5)

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