Harbour Healthcare Ltd in Greater Manchester | 5 Care Homes

Review of
Peel Moat Care Home
from F M (Daughter of Resident) published on 17 March 2025

Submitted via Website • Report

Overall Experience

Overall, this is a good care home.
My mum has been resident here for 7.5 years and is happy here.
I am mostly happy with her care...the manager is very approachable and always available to speak to, if needed. The majority of the care staff are polite, friendly and kind. I always feel welcome when

I visit.
Some go the extra mile.
The activities team are amazing - they carry out lots of great activities and allow all residents to get involved where they can. This has been particularly good for my mum.
It is lovely that they have an accessible jacuzzi bath and a visiting hairdresser.
As with all care homes, there are some issues, but these are minor and usually addressed promptly.
I have had some issues with my mum's clothes...items going missing, items not hung up in her wardrobe, some incorrect items and sometimes not her clothes have been put on her and photographed and put on Facebook.

Reply from Clare Mould, Executive Administrator to the Board of Directors at Peel Moat Care Home

Thank you for your review of Peel Moat Care Home! It's lovely to know that your Mum is settled and that you are happy with her care. The Manager is lovely and is always there for you if you need help. Our team work really hard to provide the best care possible and to offer fantastic activities, and we're really pleased your Mum joins in! We always look forward to your visits and can't wait to see you soon. Kind regards.

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Review of
Bright Meadows Care Home
from K H (Wife of Resident) published on 14 March 2025

Submitted via Postal Card • Report

Overall Experience

First christmas at Bright Meadows, I was very anxious at this thought. We saw family in the morning, and the rest of the day was great, great christmas dinner with other residents and their families, music, singing and dancing. The staff made a masive difference to our christmas day. Thank you winter

unit and to all carers who worked hard christmas day to make it enjoyable, for everyone.

Reply from Clare Mould, Executive Administrator to the Board of Directors at Bright Meadows Care Home

Thank you for kind words! It wonderful to know you had a lovely experience at Christmas time at Bright Meadows. The team really went above and beyond to ensure everyone had a great time and we're really pleased you enjoyed the Christmas dinner, the music, the singing and the dancing! Kind regards, Clare

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Review of
Woodlands Care Home
from C H (Daughter of Resident) published on 7 February 2025

Submitted via Postal Card • Report

Overall Experience

The staff have made the whole transition into a care home situation so much more bearable. The time they give the family to listen and support is invaluable. Every member of the team - the maintenance, the cleaner, the management, the administrator, the front desk lady, and the caring team - each one

has been so lovely as well as professionally outstanding. It is a huge relief to know our mum is safe, clean and well-cared for. Thank you so much.

Reply from Clare Mould, Executive Administrator to the Board of Directors at Woodlands Care Home

Thank you for your kind review of Woodlands Care Home! We are so pleased that you found the transition to be smooth and bearable for your Mum. Our team know the importance of ensuring that families are listened to and supported, so it's good to know that you experienced that. Every team member at Woodlands works incredibly hard to ensure that Woodlands Care Home is a welcoming, lovely and clean environment and that your Mum receives the best of care to keep her clean and well-cared for. Kind regards

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Review of
Bright Meadows Care Home
from John M (Husband of Resident) published on 6 February 2025

Submitted via Postal Card • Report

Overall Experience

I am very happy with the care my wife receives from the care staff. All the staff spend as much time as they can to chat and attend to her needs, nothing seems to be much trouble. We both had Christmas dinner at the home and it was lovely. The meal was first class, credit to the chef! Even though it

was Christmas, the staff worked really hard and were cheerful. We really enjoyed it. Thanks very much.

Reply from Clare Mould, Executive Administrator to the Board of Directors at Bright Meadows Care Home

Thank you for your kind review of Bright Meadows! It's lovely to know that you are happy with the care that your wife receives. Our team work tirelessly to provide the best standard of care to all of the residents and as you say, nothing is too much trouble! The team love to ensure that everyone, families included, has a fabulous time at Christmas and it's great to know that you enjoyed the wonderful food! Kind regards.

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Review of
Bright Meadows Care Home
from John H (Friend of Resident) published on 5 February 2025

Submitted via Postal Card • Report

Overall Experience

A very pleasant experience, the staff were very nice and helpful. I have been to see my friend regularly and he is very well looked after and treated with respect. Rooms are kept very clean. I can't speak highly enough of the care home.

Reply from Clare Mould, Executive Administrator to the Board of Directors at Bright Meadows Care Home

It's great to hear that you speak so highly of Bright Meadows Care Home! We're really please that your friend is well looked after, respected as the team do their best to provide excellent care to everyone. The team are always on hand to help, so please do speak to them if you have any questions. Kind regards.

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Review of
Hilltop Court Care Home
from J R (Sister of Resident) published on 4 February 2025

Submitted via Postal Card • Report

Overall Experience

I was very impressed with the overall experience here, but especially with the high standard of care given by the staff to the residents, delivered with care and compassion.

Reply from Clare Mould, Executive Administrator to the Board of Directors at Hilltop Court Care Home

Thank you for your review of Hilltop Court Care Home! We're so pleased that you find the care to be of such a high standard; it's wonderful to know that you see that residents are looked after with care and compassion.

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Review of
Woodlands Care Home
from K E (Friend of Resident) published on 22 January 2025

Submitted via Postal Card • Report

Overall Experience

I have visited Woodlands a few times since my dear friend became a resident in September. Each time I visit I'm greeted by a friendly receptionist and welcomed by staff. Woodlands is spotlessly clean (smells fresh, not like other homes) and I know my friend is looked after by the very caring staff.

Lots of care is shown by beautiful displays in the halls and foyer and activities seen to be enjoyed by residents. Well done!

Reply from Clare Mould, Executive Administrator to the Board of Directors at Woodlands Care Home

Thank you for your lovely review of Woodlands Care Home! It's great to know that you are happy with the care that your friend receives and that the team are very welcoming and caring. Our team work very hard to ensure that they provide a lovely, spotlessly clean environment for their residents. The activities at Woodlands are fabulous and both the team and the residents love to create amazing displays to show off their work! Kind regards,

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Review of
Bright Meadows Care Home
from Elizabeth G (Friend of Resident) published on 14 January 2025

Submitted via Postal Card • Report

Overall Experience

The overall experience has always been excellent, from walking through the front door at reception to when I come back out again. All the staff, reception, cleaners, carers, are really good, very helpful and are willing to do anything for residents and visitors. I have never seen anything other than

caring staff and the place is always spotless. The staff should be very proud as this type of job is not easy and my mind is at rest knowing my friend is receiving such good care.

Reply from Clare Mould, Executive Administrator to the Board of Directors at Bright Meadows Care Home

Thank you for your kind review of Bright Meadows Care Home! We're so pleased that you always have an excellent experience. We have a fantastic team at Bright Meadows who do work tirelessly to provide the best possible care and also a lovely, spotless environment. It's great to know that your mind is at rest knowing your friend is receiving good care. Kind regards, Clare.

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Review of
Hilltop Hall Care Home
from S R (Sister of Resident) published on 27 December 2024

Submitted via Website • Report

Overall Experience

Excellent evening tonight with my brother and other residents and their families enjoying an evening of Christmas music with mulled wine and mince pies. So lovely to be able to join in after work. So grateful to all the staff who give my brother exceptional care and companionship.

Reply from Clare Mould, Executive Administrator to the Board of Directors at Hilltop Hall Care Home

Christmas is such a magical time at Hilltop Hall Care Home! We're really pleased to hear that you had such a lovely evening with your brother and some of the other residents and their families. Our team at Hilltop Hall Care Home works so hard to provide exceptional care and companionship to all of their residents, so it's great to know that you appreciate this. Thank you for your kind review! Kind regards,

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Review of
Woodlands Care Home
from Mandy C (Daughter of Resident) published on 13 December 2024

Submitted via Website • Report

Overall Experience

My mum has only been in Woodlands for two weeks so far due to her not being safe at home anymore. And wow what an amazing place. When you walk in, it smells lovely and you're welcomed with a big smile from the lady on the desk. All the staff seem happy and will chat with you about any concerns. They

have activities on most days, which my mum enjoys. The rooms are spacious with en-suites and we can take items from home, we took a lot of family pictures and they were soon put up on her walls. It's so good to see our mum happy again, we can also take her dog in to visit and he gets spoilt also. My mum is still settling at the moment but as a family, we are very happy with Woodlands and know we made a great choice.

Reply from Clare Mould, Executive Administrator to the Board of Directors at Woodlands Care Home

Thank you for your lovely words about Woodlands Care Home! We are so pleased that your mum is happy and she will settle in no time. Woodlands Care Home is a lovely environment that the team work hard to keep nice and clean. They make sure that rooms as just as our residents like, with their own items from home. Our activities are excellent and there is something to suit everyone! We love seeing your mum's dog too and always enjoy giving him a good fuss! Kind regards.

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Review of
Hilltop Hall Care Home
from E W (Friend of Resident) published on 22 November 2024

Submitted via Website • Report

Overall Experience

My friend was a resident here for 6 months before sadly passing. He absolutely loved the home, the staff and made some great friends. Staff were always welcoming and friendly. Nothing was too much for the home and all his needs were met. Thank you staff and managers.

Reply from Clare Mould, Executive Administrator to the Board of Directors at Hilltop Hall Care Home

Thank you for your kind words about Hilltop Hall Care Home. We would like to offer our sincere condolences for your friend's passing, he will be missed by everyone at Hilltop Hall. It's lovely to hear that you found the staff welcoming and friendly and that they did everything they could to meet the needs of your friend. We will pass on your thanks to the team at Hilltop Hall. Kind regards

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Review of
Peel Moat Care Home
from Christine T (Next of Kin) published on 1 November 2024

Submitted via Website • Report

Overall Experience

The staff were welcoming and everywhere clean and fresh smelling. Residents were having their individual needs met and I heard a staff offer to fetch an item from a resident's room and said "it's no trouble." Staff came to explain about our resident's medical condition. They always make time to listen

if you need to share information. Glad we chose Peel Moat it put our minds at rest knowing that our loved one is happy and contented and we did the best we could for them.

Reply from Clare Mould, Executive Administrator to the Board of Directors at Peel Moat Care Home

Thank you for your kind review of Peel Moat Care Home! We pride ourselves on providing our residents with a clean and fresh environment and our staff work hard to go the extra mile to look after all of our residents. Our staff are always happy to talk to you and keep you up to date with your loved ones well being. We are so glad that your minds are at rest with choosing Peel Moat Care Home! Kind regards, Executive Administrator to the Board of Directors

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Review of
Woodlands Care Home
from Lynne C (Niece of Resident) published on 18 October 2024

Submitted via Postal Card • Report

Overall Experience

My aunt's health has deteriorated and staff have been excellent in their support and considerate to all wishes including her family. The support and care have been very good in over 2 years my aunt has resided here. The staff are approachable and take on board our feelings. There are always activities

going on, and celebrations galore. The environment is bright and welcoming. I've been able to visit at any time and personalise her room. No complaints.

Reply from Clare Mould, Executive Administrator to the Board of Directors at Woodlands Care Home

Thank you for your lovely review of Woodlands Care Home. We're so sorry that your Aunt's health has deteriorated but it's good to know that the staff at Woodlands have been so supportive and caring and they pride themselves on being approachable and supportive to families. We like to offer a fantastic range of activities and celebrations at Woodlands and we're glad that your Aunt is able to enjoy some of these. We enjoy having you visit and look forward to seeing you soon! Kind regards.

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Review of
Bright Meadows Care Home
from Elizabeth M (Wife of Resident) published on 15 October 2024

Submitted via Postal Card • Report

Overall Experience

My husband was admitted to Bright Meadows Care Home in the middle of August 2024. I was very surprised when entering the building to my husband's bedroom, no nasty smells, everywhere is clean and bright. The whole care team greeted me with a warm, friendly smile and polite conversation. My worries and

concerns have all gone. He is receiving excellent care and wants to stay forever.

Reply from Clare Mould, Executive Administrator to the Board of Directors at Bright Meadows Care Home

Thank you for your lovely review of Bright Meadows Care Home! We're happy to know that you find Bright Meadows clean and bright, our team work hard to provide residents and their families with the best environment possible. We have a wonderful care team and it's great that they greet you with a smile and polite conversation and that they give excellent care to your husband. We would be happy to have him stay forever! Kind regards, Clare.

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Review of
Bright Meadows Care Home
from Sally H (Daughter of Resident) published on 14 October 2024

Submitted via Postal Card • Report

Overall Experience

Excellent home, my dad is happy, secure and so well looked after. Peace of mind for the family at last.
The home management make a real effort to get to know him and really treat him with dignity and best of all, humour.
All staff are excellent, from the reception to care team.
Would recommend the

home, excellent care. Thank you.

Reply from Clare Mould, Executive Administrator to the Board of Directors at Bright Meadows Care Home

It's great to hear that your Dad is happy, secure and so well looked after at Bright Meadows Care Home. We have a great management team and they do love getting to know their residents so that they can provide the best of care and dignity. Thank you for your lovely review and your recommendation of the home. Kind regards, Clare.

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Review of
Bright Meadows Care Home
from David B (Son of Resident) published on 10 October 2024

Submitted via Postal Card • Report

Overall Experience

I have been visiting my mum for one week. She is happy here which is down to the environment and the staff. Everything appears very clean and tidy. The lounge and Mum's room are bright and airy, and the en-suite is a real bonus. Overall my first impressions are very good. Never been during meal times

so I can't comment on the food, but Mum said it's very good.

Reply from Clare Mould, Executive Administrator to the Board of Directors at Bright Meadows Care Home

Thank you for your lovely review of Bright Meadows Care Home. We're so pleased that your Mum is happy at Bright Meadows and that you feel this is down to the environment and the staff; our staff do work very hard to provide the best of care and a clean and tidy environment. It's great that your Mum enjoys the food, too! Kind regards, Clare.

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Review of
Bright Meadows Care Home
from L B (Granddaughter of Resident) published on 10 October 2024

Submitted via Postal Card • Report

Overall Experience

Not the best, each time I visit it's not clean, not enough carers. Most carers are lovely and caring, some aren't. The sensory room is a great idea. The residents need more attention i.e so many carers to so many residents. I feel most of the time the carers are all together in one place, instead of

being spread. This would help with things like accidents.

Reply from Clare Mould, Executive Administrator to the Board of Directors at Bright Meadows Care Home

Thank you for your review of Bright Meadows Care Home. We are very sorry to hear that this is your experience of Bright Meadows. Our team do work hard to ensure a clean and welcoming environment and our carers aim to provide the best care possible to our residents and we apologise if you feel that we have fallen short of this. We will ensure that your comments are passed on to the management team at Bright Meadows to carefully consider and take any action possible and put measures in place to improve the issues that you have raised. You are also more than welcome to speak to the team at Bright Meadows if there is anything else that you would like to bring to their attention. Kind regards, Clare.

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Review of
Peel Moat Care Home
from Alison H (Daughter of Resident) published on 25 September 2024

Submitted via Website • Report

Overall Experience

My mum has been in Peel Moat over 12 months. She is well cared for and is safe and happy. The staff are resident-focused and very patient. The home provides activities to stimulate the residents which is needed for residents with disabilities and dementia. I would recommend this home to new residents.

Reply from Clare Mould, Executive Administrator to the Board of Directors at Peel Moat Care Home

Thank you for your lovely review of Peel Moat. We are really pleased that you feel your mum is well cared for, safe and happy. We do have a great team of staff who really are very resident-focused and patient! It's great to know that you would recommend Peel Moat Care Home to new residents. Kind regards,Executive Administrator to the Board of Directors

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Review of
Hilltop Court Care Home
from B W (Wife of Resident) published on 18 September 2024

Submitted via Postal Card • Report

Overall Experience

The care my husband received was excellent, from the day we went into Hilltop Court until the day he passed away.
To all the medical staff, carers, laundry ladies, cleaners, office staff, managers and kitchen workers my family and I would like to say a big thank you. I'll never forget our 65th wedding

anniversary and my birthday (same day). They made it so memorable. My husband died two days later.

Reply from Julie Brookes, Home Manager at Hilltop Court Care Home

Thank you so much for your kind words. It was our pleasure to provide the party for your 65th wedding anniversary and your birthday. Once again, we offer our sincere condolences to you and your family.

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Review of
Bright Meadows Care Home
from Jeffrey S (Husband of Resident) published on 11 September 2024

Submitted via Postal Card • Report

Overall Experience

My wife seems settled. She has a nice room, staff very helpful, home looks nice and clean, staff also very polite. Outside areas are clean and tidy.

Reply from Honor Keatley, Managing Director at Bright Meadows Care Home

What a great review. Thank you so much for sharing your thoughts. I'm glad your wife is settled. With best wishes, Honor.

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Care Homes Owned by Harbour Healthcare Ltd in Greater Manchester

Harbour Healthcare Ltd Locations in Greater Manchester (5)

Harbour Healthcare Ltd Reviews in Greater Manchester (350)

Peel Moat Care Home

Bright Meadows Care Home

Woodlands Care Home

Bright Meadows Care Home

Bright Meadows Care Home

Hilltop Court Care Home

Woodlands Care Home

Bright Meadows Care Home

Hilltop Hall Care Home

Woodlands Care Home

Hilltop Hall Care Home

Peel Moat Care Home

Woodlands Care Home

Bright Meadows Care Home

Bright Meadows Care Home

Bright Meadows Care Home

Bright Meadows Care Home

Peel Moat Care Home

Hilltop Court Care Home

Bright Meadows Care Home

Awards / Recognitions (5)

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