Harbour Healthcare Ltd in Merseyside | 3 Care Homes

Review of
Madison Court Care Home
from nicola b (Daughter-in-law of Resident) published on 20 March 2025

Submitted via Website • Report

Overall Experience

A really well run home, very clean. Staff are always helpful. Lots of activities for residents to join in with. my mother in law always says she is happy here and the staff are lovely. We are very happy as a family that she is safe and well. I always recommend this home to other friends and my colleagues.

Reply from Bernadette Roberts, General manager at Madison Court Care Home

Your mum in law is an absolute pleasure to care for, thankyou for the lovely review.

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Review of
Madison Court Care Home
from Susan S (Daughter of Resident) published on 20 March 2025

Submitted via Website • Report

Overall Experience

I highly recommend Madison Court. I find there is a welcoming friendly atmosphere throughout the home for both residents and their families. Mum has lived at Madison Court for over two years and is comfortable, settled and content. I am extremely pleased with how Mum is looked after by the caring, professional

and attentive staff. I am contacted if any health issues arise and these are dealt with straightaway.
The residents are actively encouraged to participate in the wide range of activities and entertainment, and looking at the photos and videos posted of the frequent parties and assorted entertainment, have great fun doing so.
I believe Madison Court to be a happy, very caring home and a good place to live.

Reply from Bernadette Roberts, General manager at Madison Court Care Home

Your mum loves all the activities and makes the most of everything we have to offer, she is a delight to care for.

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Review of
Madison Court Care Home
from Vickie E (Daughter of Resident) published on 19 March 2025

Submitted via Website • Report

Overall Experience

The staff really care for the residents and treat them like family. Both of my parents have been cared for at Madison Court over a couple of years now and everytime I visit I can see they are all well looked after. This gives me great peace of mind to know.

Reply from Bernadette Roberts, General manager at Madison Court Care Home

Thank you for such a lovely review and thankyou for entrusting the care of your mum and dad to us it is an honour.

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Review of
Madison Court Care Home
from C I (Friend of Resident) published on 26 February 2025

Submitted via Website • Report

Overall Experience

My mum and I visited a friend in the care home and were very surprised at how nice the home is. The staff were very friendly and helpful and the home itself is very clean and tidy, my friend is well looked after and very happy there.

Reply from Clare Mould, Executive Administrator to the Board of Directors at Madison Court Care Home

Thank you for your lovely review of Madison Court Care Home! We are so pleased that you like the home. We have a very dedicated team at Madison Court Care Home that work hard to ensure the home is clean and tidy and provide the best of care. It's lovely to know that your friend is very well looked after and happy! Kind regards, Clare

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Review of
Kingswood Manor Care Home
from Trish C (Daughter of Resident) published on 31 January 2025

Submitted via Website • Report

Overall Experience

My dad arrived at Kingswood Manor 2 days ago and what an incredible nursing home this is. The manager has been wonderful from the first time I spoke to her. Everyone who works there is exceptional. They really do care for their residents. They are happy, caring, helpful, and very good at their job.

They have made my dad and my family feel very welcome I would recommend this nursing home 100% because they really are fantastic. It feels like a big happy family. The day my dad arrived we had a live singer on all the staff had the residents dancing and singing it was just wonderful the atmosphere was electric we loved it. Even the manager gets up and sings, with a great voice. The bedrooms are a great size and have everything you need in it. You can add all your own furniture and photos to make it feel like home. I really didn't know what to expect from a nursing home but it has blown me away. Thank you to everyone who works there for being so kind to my dad and my family.

Reply from Clare Mould, Executive Administrator to the Board of Directors at Kingswood Manor Care Home

What an amazing review of Kingswood Manor Care Home! It's so wonderful to know that your Dad and yourselves have been made so welcome and part of the family. Our team are fantastic, they really do work hard to provide the very best care to the residents and we're happy that you are experiencing this. The activities are very popular and everyone enjoys the singers! We're sure you're Dad will be very in his new home for a long time to come. Kind regards.

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Review of
Madison Court Care Home
from C B (Son of Resident) published on 30 January 2025

Submitted via Website • Report

Overall Experience

It was a difficult and emotional time moving Mum from her residential home into nursing care and trying to find the right place. It's fair to say that moving to Madison Court was the right decision though. Mum is receiving quality, personalised care from dedicated staff. She settled in straight away

and always seems happy and relaxed which she hadn't previously.

Reply from Clare Mould, Executive Administrator to the Board of the Directors at Madison Court Care Home

Thank you for your lovely review of Madison Court Care Home! It's wonderful to hear that your Mum is settling so well and is receiving the quality, personalised care that our team work so hard to provide. We're so glad she is happy at Madison Court Care Home and are sure that she will continue to be so. Kind regards, Clare

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Review of
Madison Court Care Home
from Cathy H (Daughter-in-law of Resident) published on 28 November 2024

Submitted via Website • Report

Overall Experience

My father-in-law recently transferred here from home. The transition was particularly emotional for him and us. I can honestly say that the staff went out of their way to ensure a smooth transition. They were so understanding, kind and caring to us all and made us feel like part of the Madison Court

family. We are so happy with all aspects of the home and my father-in-law is so settled and thinks it is his home! This is such a comfort to us. Thank you everyone at Madison Court.

Reply from Clare Mould, Executive Administrator to the Board of Directors at Madison Court Care Home

Thank you for such lovely words about Madison Court! We're really pleased to hear that the team helped your father-in-law to have such a smooth transition and that he has settled so well. Our team are always there for you and are happy to do everything they can to make you feel part of the family as, after all - you are! Kind regards.

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Review of
Kingswood Manor Care Home
from Mary C (Partner of Resident) published on 8 November 2024

Submitted via Website • Report

Overall Experience

The staff have decorated the place magnificently for Halloween. They try to cater activities for a wide range of residents with a spectrum of capabilities. They really care about the residents and try to make it a real home for home.

Reply from Clare Mould, Executive Administrator to the Board of Directors at Kingswood Manor Care Home

Thank you for your kind review of Kingswood Manor Care Home. We have a wonderful team of staff at Kingswood Manor and they work very hard not only to provide the best care for our residents but to ensure that there is a wide range of activities for them to join in with. It's great that you see it as a home-from-home! Kind regards, Clare.

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Review of
Kingswood Manor Care Home
from Emma T (Daughter of Resident) published on 17 October 2024

Submitted via Website • Report

Overall Experience

My mum has dementia and has been resident at Kingswood Manor for almost two years now. She had to move here very suddenly when her previous care home closed with very little notice. It was the best thing that could have happened. She responded immediately to the gentle and engaging care surrounding

her, all signs of agitation disappeared and she has remained settled and happy ever since. The staff are simply wonderful. I have complete confidence that she is cared for with dignity, kindness, compassion and professionalism. I am always kept informed of any changes and everyone is so responsive and helpful. Nothing is ever too much to ask. Not only do I know that my mum is truly loved and cared for, but I always feel welcome when I visit, like part of an extended family. I cannot thank everyone enough.

Reply from Clare Mould, Executive Administrator to the Board of Directors at Kingswood Manor Care Home

Thank you for your lovely review of Kingswood Manor! We were very happy to bring your Mum into Kingswood Manor and are so glad that she is settled and happy and that her agitation has disappeared. We do have a wonderful team of staff at the home who love to care for all of their residents with dignity, kindness, compassion and professionalism and your Mum is very much loved by everyone. You definitely are part of our extended family and we love having you visit! Kind regards, Clare.

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Review of
Kingswood Mount Care Home
from Pam D (Daughter of Resident) published on 11 September 2024

Submitted via Website • Report

Overall Experience

Our mum was admitted to Kingswood Mount three and a half years ago during covid, during the time she was there she was shown nothing but kindness care and love from all the staff, from the nurses care workers cleaners and maintenance workers, every member of staff knew mum and always engaged with her,

even the singers who come in on a very regular basis organised by the entertainment team always took time to speak to her and encourage her to sing along, for those that are able to get out trips are organised and our mum was able to participate in many of those. The staff are incredibly hard-working but always friendly and ready to listen to any concerns we might have had, Mum recently passed away at age 100 and my sister and I can honestly say we could not have asked for anything more than the care she received, the staff went above and beyond their duties. We would have no hesitation in recommending Kingswood Mount. Thank you to each and everyone of you.

Reply from Honor Keatley, Managing Director at Kingswood Mount Care Home

Thank you so much for your thoughtful review. I'm sorry that your mum has passed away but am happy to read what a full and happy life she lived at Kingswood Mount. Your review will help other care seekers to understand, first-hand, what life in Kingswood Mount is like. Thank you for your recommendation.With best wishes.

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Review of
Kingswood Manor Care Home
from Lynn C (Sister-in-law of Resident) published on 21 August 2024

Submitted via Postal Card • Report

Overall Experience

My sister-in-law resides here. Any issues regarding the room are dealt with immediately. Her room has been decorated/painted and well-maintained.
Staff are fantastic with her care and needs and anytime I call in they are all caring and update me on her wellbeing.
She is happy here knowing as her

Parkinson's and health deteriorate she is in a very safe and secure environment. From management down a truly exceptional home.

Reply from Clare Mould, Executive Administrator to the Board of Directors at Kingswood Manor Care Home

We are so pleased that you are happy with Kingswood Manor Care Home and the care that your sister-in-law is receiving at the care home! We are honoured that you see Kingswood Manor as an exceptional home. Our staff worked hard to provide a well-maintained, safe and secure environment and it's lovely to know that you feel they are so caring. Thank you for your lovely review. Kind regards, Clare.

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Review of
Kingswood Manor Care Home
from P S (Friend of Resident) published on 21 August 2024

Submitted via Postal Card • Report

Overall Experience

My friend was sitting happily in a wheelchair. She chats to staff who speak slowly to her and make her smile. Staff are conscientious about passing on any concerns.

Reply from Clare Mould, Executive Administrator to the Board of Directors at Kingswood Manor Care Home

Thank you for your kind review of Woodlands Care Home. We are so pleased that your friend is happy at Woodlands and enjoys chatting and smiling with the staff. Our staff know how important it is to discuss any concerns, and are always happy to talk to you. Kind regards, Clare.

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Review of
Kingswood Manor Care Home
from D L (Son of Resident) published on 20 August 2024

Submitted via Postal Card • Report

Overall Experience

I feel secure in the knowledge that my dad is being cared for with compassion, dignity and professionalism. The staff are an asset to the organisation and I thank them for the amazing job they do.

Reply from Clare Mould, Executive Administrator to the Board of Directors at Kingswood Manor Care Home

Thank you for your kind review of Kingswood Manor Care Home! It's lovely to know that you feel your Dad is being cared for with compassion, dignity and professionalism by our amazing team. Kind regards, Clare.

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Review of
Kingswood Manor Care Home
from Claire W (Resident) published on 20 August 2024

Submitted via Postal Card • Report

Overall Experience

The staff here are kind and very helpful.
I feel very comfortable and any help I need they are always there, they say there is no place like home but this place is a close second.
Thank you

Reply from Clare Mould, Executive Administrator to the Board of Directors at Kingswood Manor Care Home

Thank you for your lovely review of Kingswood Manor Care Home! We are very happy to hear that the staff are kind and very helpful and it is an honour to know that you feel comfortable, supported and that it is a close second to being at home. Kind regards, Clare.

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Review of
Kingswood Manor Care Home
from J M (Daughter of Resident) published on 16 August 2024

Submitted via Postal Card • Report

Overall Experience

My mother has been at Kingswood Manor for almost 4 years. She has dementia and can be very awkward and tricky to deal with. The staff have been constantly good at caring for her, even having to sing to her to divert her physical behaviour quite often, She is always dressed in the lounge and eats well.

The nursing staff always tell me if there is an issue. She enjoys the weekly entertainment and I believe they manage her very well.

Reply from Clare Mould, Executive Administrator to the Board of Directors at Kingswood Manor Care Home

Thank you for your lovely review of Kingswood Manor Care Home. We're really pleased to hear that you are so happy with the care that our team give to your Mum, they love caring for her and really do enjoy singing to her! Our team know the importance of communication with relatives and will always communicate with you regarding issues. It's great to hear that she enjoys our fabulous entertainment, too! Kind regards, Clare.

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Review of
Kingswood Mount Care Home
from J T (Wife of Resident) published on 23 July 2024

Submitted via Website • Report

Overall Experience

My husband was a resident at Kingswood Mount for 3 years and this home was excellent, giving him excellent care and protection at all times. The manager is amazing treating all residents with respect at all times along with the deputy manager. All the caring staff were faultless and showed him and all

residents love, care and respect.
The Nursing team and all the night staff were excellent too. In fact, the way this home is run is amazing.
This also includes all ancillary workers, showing respect in every way, and clerical staff too. The food is good with help given to residents who need help and encouragement to still enjoy their meals.
There is no fault at all I can give Kingswood Mount, just a lovely friendly and caring staff, highly recommended.
The staff here should be appreciated at all times.
Say yes to Kingswood Mount.

Reply from Honor Keatley, Managing Director at Kingswood Mount Care Home

Thank you so much for your thoughtful review. It's wonderful for the team to read what a positive impact they had, not only for your husband but for you too. Sharing your experience really enables new care seekers to have an honest perspective of life at Kingswood Mount. With best wishes.

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Review of
Kingswood Manor Care Home
from M A (Sister of Resident) published on 17 July 2024

Submitted via Postal Card • Report

Overall Experience

My relative is settled and happy living here. If any problems arise they are always dealt with in a satisfactory manner. She enjoys the food and always has a choice. Laundry and bedding always lovely and clean. Her bedroom is always clean.

Reply from Clare Mould, Executive Administrator to the Board of Directors at Kingswood Manor Care Home

We are so pleased to know that your relative is settled and happy at Kingswood Manor Care Home! We have a great catering team at the home and it's nice to know that she enjoys the food. Our team works hard to ensure that bedrooms are always clean and comfortable, so we appreciate you noticing this. Thank you for your kind review! Kind regards, Clare.

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Review of
Kingswood Manor Care Home
from Wendy L (Wife of Resident) published on 17 July 2024

Submitted via Postal Card • Report

Overall Experience

My husband who has Alzheimer's has been in Kingswood Manor for a year. He has been extremely well cared for and is very content. The staff are friendly and I am kept informed about his daily care. I visit him 4-5 days a week and am very happy with the home, the food, staff, cleanliness and activities.

All of my family and friends who have visited my husband have all said how lovely the home is, especially compared to other homes they have visited. I would recommend it to other potential service users.

Reply from Clare Mould, Executive Administrator to the Board of Directors at Kingswood Manor Care Home

We are so pleased that your husband is happy and content at Kingswood Manor Care Home! Our team love caring for him and really enjoys speaking with you to let you know about his daily care and how he is doing. It's always lovely to see his friends, relatives and yourself visiting the home and we look forward to seeing you soon. Thank you for your lovely review! Kind regards, Clare

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Review of
Kingswood Manor Care Home
from L M (Daughter of Resident) published on 16 July 2024

Submitted via Postal Card • Report

Overall Experience

My mum has been a resident here for a little over a year. She is consistently treated with care, consideration and affection. She enjoys the lovely garden, both to sit in the day. She appreciates having her hair and nails done. She is always offered a choice of meals and if neither appeals or she declines

to eat it once it is in front of her, a snack is offered - sandwich, toast etc. She enjoys the activities, in particular, painting and life story/family history. The staff build up a really lovely, caring and friendly relationship with her.

Reply from Clare Mould, Executive Administrator to the Board of Directors at Kingswood Manor Care Home

Thank you for your kind words about Kingswood Manor Care Home. It's lovely to hear that you are so happy with the care and attention that our team give to your Mum, and they love doing her hair and nails to make her feel her best! We ensure that our activities are varied for all our residents, so it's great to know she joins in with them. Our catering team are always happy to prepare food that she loves, even if it is not what is on the menu. We're sure she will continue to be happy here at Kingswood Manor Care Home! Kind regards, Clare

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Review of
Kingswood Mount Care Home
from Ashleigh S (Friend of Resident) published on 9 July 2024

Submitted via Website • Report

Overall Experience

I visited with a friend to spend some time with her grandmother, I would just like to say how friendly, caring and helpful the staff are, it's in a lovely setting with surrounding parks, and the home itself feels very homely and warm, would recommend.

Reply from Honor Keatley, Managing Director at Kingswood Mount Care Home

Thank you so much for your wonderful review and 5-star rating. It's great for other care seekers to read what your experience of Kingswood Mount has been. With best wishes, Managing Director.

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Care Homes Owned by Harbour Healthcare Ltd in Merseyside

Harbour Healthcare Ltd Locations in Merseyside (3)

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