Harbour Healthcare Ltd in Rhondda, Cynon, Taff | 2 Care Homes

Review of
Ty Gwynno Care Home
from Heather O (Uncle of Resident) published on 21 March 2025

Submitted via Website • Report

Overall Experience

What can I say this amazing care home is the best the management to start with they are lovely and friendly when we arrive always make families welcome the care is fabulous the meals are great it's lovely and clean out loved ones are well looked after by all staff there is always something going on

by the activities coordinator this lady does a wonderful job making our families happy and loved I really feel happy leaving this home is amazing i would definitely recommend this home to anyone from the bottom of my heart thankyou so much for looking after my family member you all should be so proud you deserve this wèll done x

Reply from Rebecca Harkus, Home Manager at Ty Gwynno Care Home

Thank you so much for this wonderful review. Knowing that you feel that you can recommend our home to others is a real compliment, and gives the team the drive to continue to deliver this care. Thank you again!!

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Review of
Ty Gwynno Care Home
from H P (Regular Volunteer) published on 21 March 2025

Submitted via Website • Report

Overall Experience

Always a welcome and lots going on. The residents are happy and able to choose activities. Facilities are clean and odour - free. Staff are caring and attentive and always seem as though they enjoy working there, often going the extra mile to make the residents feel at home.

Reply from Rebecca Harkus, Home Manager at Ty Gwynno Care Home

Thank you so much for taking the time to leave us a lovely review! It is always lovely to hear of your experience when visiting. Thank you again!

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Review of
Ty Gwynno Care Home
from Audrey D (Friend of Resident) published on 21 March 2025

Submitted via Website • Report

Overall Experience

A lovely cosy atmosphere, always feels homely and welcoming. The staff are very kind and caring to the residents and visitors. The needs of the residents are met with professionalism, care and understanding in a beautiful home from home, l wouldn't hesitate in allowing any of my family to go there

Reply from Rebecca Harkus, Home Manager at Ty Gwynno Care Home

Thank you so much for your lovely review. It is fantastic to hear that you also have a good experience when you visit. I will pass this fantastic feedback on to the team.

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Review of
Ty Gwynno Care Home
from G J (Relative of Resident) published on 21 March 2025

Submitted via Website • Report

Overall Experience

An excellent care home with person-centred care.
All staff are attentive, approachable, compassionate and respectful.
My Auntie has been at the Nursing Home for many years. The staff have always gone above and beyond to attend her needs including supporting her with appointments, etc.
She is well

cared for and always presented immaculately. Any issues that arise are resolved promptly.
I cannot prise enough how hard everyone at the care home works!

Reply from Rebecca Harkus, Home Manager at Ty Gwynno Care Home

Many thanks for your 5 star review. It is very much appreciated to hear your excellent feedback. This will be passed on to the team!

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Review of
Ty Eirin Care Home
from Jane H (Friend of Resident) published on 7 March 2025

Submitted via Website • Report

Overall Experience

First time visit on Wednesday, staff were friendly and helpful, home was spotlessly clean, while we were there the fire alarms went off, the staff were very professional, they kept calm and reassured the residents, the staff took their assigned places. All in all excellent.

Reply from Clare Mould, Executive Administrator to the Board of Directors at Ty Eirin Care Home

Thank you for your lovely review of Ty Eirin Care Home! Our team are always there with a warm smile and a helping hand, and it's great that you have experienced this. We pride ourselves on keeping Ty Eirin spotlessly clean to provide a lovely environment for all. Safety is a priority for all at Ty Eirin and we have every confidence that the team do everything they can in the event of fire alarms and other emergencies. We look forward to many more visits from you in the future! Kind regards.

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Review of
Ty Gwynno Care Home
from C J (Niece of Resident) published on 27 February 2025

Submitted via Website • Report

Overall Experience

My auntie has been a resident for many years and absolutely loves everyone. The way she is treated by everyone with such love, care and respect is so lovely to see. The staff always go above and beyond for everyone and are amazing. Can't praise the staff enough.

Reply from Clare Mould, Executive Administrator to the Board of Directors at Ty Gwynno Care Home

Thank you for your lovely review of Ty Gwynno Care Home! Your Auntie is a much loved member of our community and is a joy to have with us. It's great that you feel our staff are amazing, we think so too! They really do go above and beyond to give the best love, care and respect to everyone at Ty Gwynno Care Home. Kind regards

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Review of
Ty Gwynno Care Home
from Jessica R (Granddaughter of Resident) published on 24 February 2025

Submitted via Website • Report

Overall Experience

I can't praise Ty Gwynno enough for the love and care they show my nan. The staff aren't just professional- they're truly compassionate and treat every resident like family. It gives us peace of mind knowing she's not only well looked after but genuinely cherished. One of the most beautiful things about

the home is that they grant each resident a wish. My nan's wish was to see the sea one more time and that dream came true recently. She didn't stop smiling all day and some staff even came in on their day off to help make it happen. That kind of dedication is rare and speaks volumes about the people working there. The home is always buzzing with activities, from Welsh lessons to summer and Christmas fayres, raffles and even a Valentine's Ball coming up. They've even helped my nan pick out an outfit for the ball. These thoughtful touches make all the difference. Ty Gwynno truly goes above and beyond. It's the best care home I've ever known, and we're beyond grateful for everything they do.

Reply from Clare Mould, Executive Administrator to the Board of Directors at Ty Gwynno Care Home

Thank you for your such a lovely review of Ty Gwynno Care Home! We really do have a fantastic team at Ty Gwynno Care Home and they do all love your Nan! They work incredibly hard to provide the best care possible and to provide lots of fun activities, events and outings for their residents - it's heart-warming to hear that your Nan had such a good time visiting the seaside. We're so glad that you have peace of mind that she is so well looked after. Kind regards

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Review of
Ty Gwynno Care Home
from Hazel S (Daughter-in-law of Resident) published on 19 February 2025

Submitted via Postal Card • Report

Overall Experience

My mum-in-law was sent to Ty Gwynno after it became obvious her old care home was not coping and she was bored and lonely. What a difference in Ty Gwynno. Loads of interactions, events, stimulus, outings, staff, and no longer stuck in a lonely room. In her old care home she had 9 falls and 4 hospital

visits as there was nobody to keep a close eye on her. She has been in Ty Gwynno for months now with no falls! Always staff to assist and plenty of company and a whole range of activities. As a result she is far more stimulated and settled and does not seem lonely. Excellent place!

Reply from Clare Mould, Executive Administrator to the Board of Directors at Ty Gwynno Care Home

What a lovely review of Ty Gwynno Care Home! It's fantastic to hear that your Mum is enjoying life, the company and the activities and we are so pleased that she is safe and had had no falls since arriving. Our team at Ty Gwynno work so hard to provide the best care possible and lots of fun things for their residents to do. Kind regards

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Review of
Ty Eirin Care Home
from J A (Son of Resident) published on 3 February 2025

Submitted via Website • Report

Overall Experience

The level of care and attention staff provide to residents is clearly high. The units I've seen are in good condition, well kept and adequately staffed.
On a regular basis, there are activities to engage residents and get out of their rooms, which I know my relative gets benefit from. I'm also glad

of the events like the summer fayre that bring relatives into Ty Eirin - they seem like something different and a nice opportunity for the community around the care home to come together.

Reply from Clare Mould, Executive Administrator to the Board of Directors at Ty Eirin Care Home

Thank you for your lovely review of Ty Eirin Care Home! Our team work very hard to provide a good, well kept environment for all of the residents and to ensure that each and every resident receives the best, high-quality of care they deserve. The activities are excellent and we are so glad that you appreciate them! Everyone at Ty Eirin loves nothing more than having a good time with friends from the community! Kind regards.

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Review of
Ty Gwynno Care Home
from S W (Wife of Resident) published on 29 January 2025

Submitted via Website • Report

Overall Experience

Ty Gwynno in my opinion is the best, with such caring, wonderful staff. My husband has been there for four years and during that time we have both been treated like family members. The staff, whether cleaners, kitchen staff, maintenance staff, carers or laundry staff, or of course the entertainment

staff, are wonderful and go over and above to make the residents and their family comfortable and happy. The home is always upgrading and adding new features for the residents. A cinema room for residents to watch their favourite films. In the better weather there is a beautiful garden, where we have sat in the sunshine many times. Nothing is too much trouble for the residents and I personally don't think you will find a better home.

Reply from Clare Mould, Executive Administrator to the Board of Directors at Ty Gwynno Care Home

What an amazing review of Ty Gwynno Care Home! It's wonderful it know that you think it is the best, and we too love the features such as the cinema room and the beautiful gardens. Our team at Ty Gwynno are dedicated to going above and beyond for our residents and also their families, so it's lovely to know that you are treated like family members. As you say, nothing is too much trouble and our team is always there to help or answer any questions you may have. Kind regards,

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Review of
Ty Gwynno Care Home
from Jeff G (Relative of Resident) published on 24 January 2025

Submitted via Website • Report

Overall Experience

I live in Australia with my wife, who is the sister of one of your residents. I was back in Wales in August last year and visited my sister-in-law on several occasions. I always found the staff to be excellent and very caring of the residents. There is always something going on at Ty Gwynno and that

makes it so interesting and stimulating for the residents. For my wife and me living so far away from my sister-in-law, it is so reassuring to know that she is so well cared for. Well done Ty Gwynno!

Reply from Clare Mould, Executive Administrator to the Board of Directors at Ty Gwynno Care Home

Thank you for your lovely review of Ty Gwynno Care Home! We're so pleased you had a lovely experience when you visited. We do have an excellent, caring team at Ty Gwynno and they love to organise great activities for the residents! Kind regards.

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Review of
Ty Gwynno Care Home
from Jane D (Daughter of Resident) published on 23 January 2025

Submitted via Website • Report

Overall Experience

Mum has happily resided in the residential unit of Ty Gwynno for the past two and a half years. Care has always been first class, and staff really do feel like family. Nothing is ever too much trouble and all staff, not just the caring team, the cleaners, laundry, activities, catering, admin and fabulous

maintenance guys have all contributed to making Mum's life a happy one. Unfortunately, Mum's circumstances have recently changed, and she needed to relocate to the nursing care unit following long stay in hospital. Once again Ty Gwynno have excelled, and on Christmas eve, when Mum was due to be discharged back to the home, the ambulance was cancelled. Determined to get her home, they decided to use their transport and go pick her up, despite it being a very busy day for them. They worked wonders in moving her personal items into a new bedroom downstairs, with only 24-hour notice. I know Mum will continue to get the very best of everything at Ty Gwynno, we thank you all so much.

Reply from Clare Mould, Executive Administrator to the Board of Directors at Ty Gwynno Care Home

What a lovely review of Ty Gwynno Care Home! We are so pleased to hear that the team were so good in accommodating your Mum in her new room in the nursing environment. It's heartwarming to hear the efforts they went to to bring her home to Ty Gwynno! Our team loves caring for your Mum and they do everything they can to provide the best care and as you rightly say, nothing is too much trouble. Your Mum will definitely continue to get the very best of everything at Ty Gwynno. Kind regards.

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Review of
Ty Gwynno Care Home
from Tim B (Grandson of Resident) published on 20 January 2025

Submitted via Website • Report

Overall Experience

My Grandmother (and previously my Grandfather) has been resident at Ty Gwynno Care Home for a number of years.
It is very evident to us that the care here is first class and my Grandmother has been very well looked after. The staff are very caring. The home is always very well kept and frequently improves

facilities.
I would definitely recommend this home.

Reply from Clare Mould, Executive Administrator to the Board of Directors at Ty Gwynno Care Home

Thank you for such a lovely review of Ty Gwynno Care Home! Your Grandmother is highly thought of by the team and they love providing first-class care for her. Lots of work goes into improving and upgrading our facilities at Ty Gwynno and it's lovely to know that you see this. Kind regards,

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Review of
Ty Eirin Care Home
from Julie N (Daughter of Resident) published on 31 December 2024

Submitted via Website • Report

Overall Experience

We, as a family, were really concerned making the decision to move Dad from care at home to residential care but knew it was the right decision. We should not have had any concern, the management, the carers, the cleaners, the catering and maintenance with Ty Eirin Care Home are all so hardworking,

with the residents at the heart of what they do. Dad's transition was as smooth as can be but the continued interaction with Dad and us, as a family, for care and support with buckets of empathy is outstanding. Thank you for all you do.

Reply from Clare Mould, Executive Administrator to the Board of Directors at Ty Eirin Care Home

What a lovely review, thank you! We're so pleased to hear that your Dad's transition into Ty Eirin Care Home was so smooth and that he is settling in. The team works very hard to provide both an excellent environment and the best of care to all of our residents and their families. Nothing is too much trouble and they are always there for you when you need it. Kind regards,

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Review of
Ty Gwynno Care Home
from Ruth R (Wife of Resident) published on 2 December 2024

Submitted via Website • Report

Overall Experience

The staff at Ty Gwynno are first class. There are always many carers on hand to attend to the needs of their residents; they are always very patient and always keen to make sure everyone is happy and comfortable and address everyone by their name. They ensure their residents are kept well-hydrated throughout

the day and that they are well-fed. The carers pay close attention to residents' personal hygiene and everyone is always kept immaculate. The home itself is light and airy with plenty of quiet areas for residents and families to sit and chat and a pleasant outdoor sitting area. Residents are given the opportunity to join in social events and local performers are invited to entertain them. Cleaners are always on hand ensuring the Home is hygienic and tidy. The Home has its own maintenance team, keeping everything in good working order. Security at Ty Gwynno is excellent. No-one can leave or enter without the required procedure, and senior management are always on hand.

Reply from Clare Mould, Executive Administrator to the Board of Directors at Ty Gwynno Care Home

What a lovely review of Ty Gwynno Care Home! We have an excellent team at Ty Gwynno who worked really hard to ensure all aspects of the home are first class - from the care, to the catering, to the environment - and we are really pleased that you have noticed this. Our team love getting to know each and every one of our residents and they love joining in with the fun of the fabulous activities provided! Kind regards.

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Review of
Ty Eirin Care Home
from L R (Daughter of Resident) published on 26 November 2024

Submitted via Website • Report

Overall Experience

I immediately liked this home from the first visit, staff are amazing and so much support to me as well as my mother. I can't thank them enough for just being there when needed, let alone the effort they put into helping to get my mother into the home.
The home smells lovely whenever we visit, it doesn't

have that typical nursing home smell.
It's comfortable, relaxing and clean.
Would highly recommend it to anyone. To make a decision to place a loved one in a nursing/residential home is one of the hardest things you will ever have to do, but the staff make the journey a lot easier. So thank you.

Reply from Clare Mould, Executive Administrator to the Board of Directors at Ty Eirin Care Home

We are so pleased to hear that you had a positive journey moving your mother to Ty Eirin Care Home. It's lovely to hear that you find the staff amazing and supportive to both of you. We pride ourselves on providing a comfortable, relaxing and clean environment for our residents and their families when they visit. Thank you for recommending Ty Eirin and for your fantastic review! Kind regards.

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Review of
Ty Eirin Care Home
from A B (Daughter of Resident) published on 7 November 2024

Submitted via Website • Report

Overall Experience

Mum suffered an Ischaemic Stroke and was rendered paralysed from the neck down. Ty Eirin staff put her in a room next to the nurse station because she could not call out or ring a bell for attention if she needed it. We were told at the stroke unit that Mam would probably not last a week, but here she

is, six years later, being pampered by the incredibly kind staff at Ty Eirin. I believe she would not still be with us if her care had not been so good. She came to love the staff and all the workers. She can now move her left hand from the wrist though she is still paralysed, deformed with awful arthritis and bed-bound. Cannot communicate by speaking but the staff have learned to understand what she wants. I had no idea that there were nursing homes as clean and ergonomically run, as Ty Eirin is. Even the gardens are lovely in the summer. This is my thanks to all involved, from the main office manager to the laundry staff that clean her clothes. I am truly grateful.

Reply from Clare Mould, Executive Administrator to the Board of Directors at Ty Eirin Care Home

What a lovely review to receive! We are so pleased that you are happy with the incredible care that our staff at Ty Eirin are providing for your Mum and it's wonderful to hear of her improvement. Our staff work hard to ensure that Ty Eirin is a clean and well-run home and our gardens are very popular with residents and their families. We will pass on your thanks to the team at Ty Eirin! Kind regards.

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Review of
Ty Eirin Care Home
from Dean M (Son of Resident) published on 21 October 2024

Submitted via Website • Report

Overall Experience

My Dad is in Ty Eirin in Thomastown Tonyrefail, Harbour Health Care He has been there two years, we are very pleased with his care we have no complaints the staff are very good. My dad is well looked after, he eats well.

Reply from Clare Mould, Executive Administrator to the Board of Directors at Ty Eirin Care Home

It's lovely to hear that your Dad is well looked after at Ty Eirin Care Home and that he enjoys the food there. We have an excellent team of staff at Ty Eirin and we're happy that you are pleased with his care. Thank you for your kind review! Kind regards.

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Review of
Ty Eirin Care Home
from Nia T (Granddaughter of Resident) published on 11 October 2024

Submitted via Website • Report

Overall Experience

My grandfather came to Ty Eirin at the end of July and he's settled really well on Seaview. Staff are all friendly and make sure all his needs are met on a daily basis while treating him with care and dignity, he has up and down days but staff are always there to comfort and reassure him and let him

know they are always there when he needs them. They like to encourage him to get involved in different activities with the activity team, my grandfather has made many friends on Seaview with the residents and staff and always loves to have a chat and joke with them.
Me and my family are really happy with care he receives and seeing how happy and settled he has become. We are kept informed with any health related problems and any updates. We love to see photos of him on the Ty Eirin page when they have artists in their day center and taking part in all different activities and having day out trips.

Reply from Clare Mould, Executive Administrator to the Board of Directors at Ty Eirin Care Home

Thank you for your lovely review of Ty Eirin Care Home. It's lovely to know that your Grandfather has settled so well and has made lots of friends, and the staff really do love having a chat and joke with him! Our activities and day trips at Ty Eirin are fabulous, so it's good that he is joining in with these. The staff at Ty Eirin really are very friendly and are always there to help you and your Grandfather, offering care, dignity and comfort whenever he needs it. Kind regards.

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Review of
Ty Eirin Care Home
from Nicola M (Daughter of Resident) published on 8 October 2024

Submitted via Website • Report

Overall Experience

My daughter got married on September 16th and I want to let you know, how amazing the staff were. They helped to dress her, do her hair and makeup, they helped her so much. She looked amazing. We as a family can't thank them enough. She had an amazing time, which wouldn't have been possible without

all their help. The staff are always so good with mum. They have a joke and a laugh with her and treat her with so much dignity and care. I always leave knowing Mum is in safe hands.

Reply from Clare Mould, Executive Administrator to the Board of Directors at Ty Eirin Care Home

Thank you for your kind words about Ty Eirin Care Home! Our staff loved helping your Mum get ready for your daughter's special day and we are so glad she had an amazing time. It's great to know that you feel she is in safe hands and our staff love having a joke and a laugh with her. Kind regards.

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Care Homes Owned by Harbour Healthcare Ltd in Rhondda, Cynon, Taff

Harbour Healthcare Ltd Locations in Rhondda, Cynon, Taff (2)

Harbour Healthcare Ltd Reviews in Rhondda, Cynon, Taff (205)

Ty Gwynno Care Home

Ty Gwynno Care Home

Ty Gwynno Care Home

Ty Gwynno Care Home

Ty Eirin Care Home

Ty Gwynno Care Home

Ty Gwynno Care Home

Ty Gwynno Care Home

Ty Eirin Care Home

Ty Gwynno Care Home

Ty Gwynno Care Home

Ty Gwynno Care Home

Ty Gwynno Care Home

Ty Eirin Care Home

Ty Gwynno Care Home

Ty Eirin Care Home

Ty Eirin Care Home

Ty Eirin Care Home

Ty Eirin Care Home

Ty Eirin Care Home

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